Computer Technician / IT Field Support Engineer
Our customer is seeking committed Computer Technicians to grow their technical field support team near Bristol.
Successful candidates will have some IT skills, great customer service skills, and an interest in learning how to install, use, fix and maintain complex electronic and mechanical equipment (full training will be given).
The responsibilities of the role are varied - from installing equipment, to on site hardware troubleshooting, to IT support within Microsoft technologies, to software upgrades, to customer interaction over telephone and face-to-face.
The role is for initial 6 - 12 months trial and training period, before transferring to permanent after this time. The company offers excellent career progression opportunities - we are looking for career-seeking individuals who are willing to commit to and grow with the company long term.
Description:
The Computer Technician provides first level RFS (Request for Service) technical support to existing valid users of our products and services. They resolve problems via telephone, computerised detail screens and supported resources. The focus of this job is to ensure that set-up, start-up and troubleshooting equipment and software at customer sites goes smoothly, utilising the ITIL Standards of problem resolution.
Requirements:
- Diploma / degree or equivalent from two-year College or technical school
- 6-12 months minimum of directly related customer service experience and/or equivalent in-house training.
- Some commercial IT technical experience, supporting Microsoft products
- An interest and / or capability in hands-on logistical / mechanical / electrical engineering (e.g. can you wire a plug? Can you change the oil on your car?). Commercial experience not expected, but would be ideal.
- Call centre experience desirable
Other:
- Working knowledge of MS Office.
- Must have knowledge of SQL, PC hardware/software, troubleshooting and networking.
- Mechanically and electrically inclined.
- Ability to work in multiple databases and screens simultaneously.
Immediately available candidates will be given preference, but our customer is prepared to wait for the right candidates.
We are seeking committed, enthusiastic individuals, who are looking to develop their existing IT technical skills. This is a long term and progressive opportunity for the right candidate, within a growing team, company and industry.
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
