1st Line Support Specialist

My client, a software company in Thatcham, will be expanding their team by recruiting a 1st Line Support Specialist. This company work in an Agile scrum environment.

Full training in the products and technology stacks will be given, although you will have some technical knowledge perhaps from personal projects in your own time, or from a University Degree.

This position may suit someone who has come from a support related background, and has experience of supporting customers and clients within software and web based environments. This is a highly customer-orientated role; therefore you will need to have excellent communication skills.

The 1st Line Support Specialist will be reporting into the Support and Implementation Manager, taking calls from customers and clients, issuing tickets with queries, fixing small bugs, and escalating bigger issues onto the development team. You will be explaining how systems work; this could include screen-shares with customers and clients.

The successful 1st Line Support Specialist will have the following skills/knowledge:

• Experienced with HTML, CSS, JavaScript, ASP.NET 
• Knowledge of MS SQL Server including SQL Scripting
• Excellent communication skills due to communicating with end clients and customers
• Excellent problem solving skills
• Previous experience in maintaining servers/networks would be beneficial

Salary for this position is negotiable based on your skills and experience.

If you would like to have a confidential conversation regarding this role then please contact Joely Leslie at CatchFish Recruitment.

1st Line Support Specialist

My client, a software company in Thatcham, will be expanding their team by recruiting a 1st Line Support Specialist. This company work in an Agile scrum environment.

Full training in the products and technology stacks will be given, although you will have some technical knowledge perhaps from personal projects in your own time, or from a University Degree.

This position may suit someone who has come from a support related background, and has experience of supporting customers and clients within software and web based environments. This is a highly customer-orientated role; therefore you will need to have excellent communication skills.

The 1st Line Support Specialist will be reporting into the Support and Implementation Manager, taking calls from customers and clients, issuing tickets with queries, fixing small bugs, and escalating bigger issues onto the development team. You will be explaining how systems work; this could include screen-shares with customers and clients.

The successful 1st Line Support Specialist will have the following skills/knowledge:

• Experienced with HTML, CSS, JavaScript, ASP.NET 
• Knowledge of MS SQL Server including SQL Scripting
• Excellent communication skills due to communicating with end clients and customers
• Excellent problem solving skills
• Previous experience in maintaining servers/networks would be beneficial

Salary for this position is negotiable based on your skills and experience.

If you would like to have a confidential conversation regarding this role then please contact Joely Leslie at CatchFish Recruitment.

Role - 1st Line Support Analyst

Location - Bristol, UK

Skills Required - Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

Salary - 18,000 - 23,000 + Benefits (Free onsite Parking, Social Events, Great Company Culture, Pensions Etc.)

A leading infrastructure provider with over a decade's experience in their market are looking for a 1st Line Support analyst. The Driven and energetic candidate will join their fast growing and dynamic team located in Bristol, to be successful you will hold the following skills; Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

As the 1st Line Support Analyst you will be responsible for 1st Line Support, this will involve ensuring customers are happy with the service that you are providing as well as resolving straight forward technical issues. You will demonstrate knowledge of the following skills; Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills

Role Requirements

• Windows
• Microsoft Office
• Excel
• Access
• SQL Server
• Image/Video Editing

Key Personal Skills

• Excellent Communication Skills
• Problem solving skills
• Keen to Lean
• Confidence
• Driven

The Company

The Company who where established in the 2000's have grown over the last 15 years and are now looking to expand. This company work with a wide range of clients from across the UK in in all industries providing IT solutions. The client prides themselves on having a vibrant and exciting environment with the employees being at the centre of their success.

Role - 1st Line Support Analyst

Location - Bristol, UK

Skills Required - Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

Salary - 18,000 - 23,000 + Benefits (Free onsite Parking, Social Events, Great Company Culture, Pensions Etc.)

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Role - 1st Line Support Analyst

Location - Bristol, UK

Skills Required - Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

Salary - 18,000 - 23,000 + Benefits (Free onsite Parking, Social Events, Great Company Culture, Pensions Etc.)

A leading infrastructure provider with over a decade's experience in their market are looking for a 1st Line Support analyst. The Driven and energetic candidate will join their fast growing and dynamic team located in Bristol, to be successful you will hold the following skills; Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

As the 1st Line Support Analyst you will be responsible for 1st Line Support, this will involve ensuring customers are happy with the service that you are providing as well as resolving straight forward technical issues. You will demonstrate knowledge of the following skills; Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills

Role Requirements

• Windows
• Microsoft Office
• Excel
• Access
• SQL Server
• Image/Video Editing

Key Personal Skills

• Excellent Communication Skills
• Problem solving skills
• Keen to Lean
• Confidence
• Driven

The Company

The Company who where established in the 2000's have grown over the last 15 years and are now looking to expand. This company work with a wide range of clients from across the UK in in all industries providing IT solutions. The client prides themselves on having a vibrant and exciting environment with the employees being at the centre of their success.

Role - 1st Line Support Analyst

Location - Bristol, UK

Skills Required - Windows, Microsoft Office, Excel, Access, SQL Server, Problem Solving, Image/Video Editing, Excellent Communication Skills, Confidence, Problem Solving Skills and Keen to Learn!

Salary - 18,000 - 23,000 + Benefits (Free onsite Parking, Social Events, Great Company Culture, Pensions Etc.)

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £24,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount. Full spec follows....

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Broad technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Mid-Range Systems, Web (NET) and Mainframe
* Resolving issues via a fix or workaround within the agreed Service level agreement (SLA) or Operational level agreements (OLA).
* Providing clear and regular updates of the status of issues to the Support Desk.
* Managing cross product issues within the team to leverage the cross functional knowledge and respond more quickly to the customer.
* Quickly hand issues off to product development where a fix or workaround cannot be established.
* Assist in managing resolution of issues handed to product development.
* Cleary record all activity on an issue within the CRM system.
* Record all issues that are not fully resolved as Problems in the CRM system with the correct customer impact and priority.
* Ensure any permanent fixes to product are fed back to the product team for incorporation into the product.
* Ensure breached incidents are managed and resolved in a timely manner.

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.
* Experience of developing and maintaining "best in class" operational and support procedures &/or reviewing/sign-off.
* Experience of delivering services to Service and or Operational Level Agreements
* Excellent communication and relationship management skills to liaise at all levels within the business
* Team player with ability to work on your own initiative in a fast-paced environment.
* High level of self-motivation
* Resourceful - utilise all tools, expertise and knowledge bases to investigate and resolve problems
It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £24,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount. Full spec follows....

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Broad technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Mid-Range Systems, Web (NET) and Mainframe
* Resolving issues via a fix or workaround within the agreed Service level agreement (SLA) or Operational level agreements (OLA).
* Providing clear and regular updates of the status of issues to the Support Desk.
* Managing cross product issues within the team to leverage the cross functional knowledge and respond more quickly to the customer.
* Quickly hand issues off to product development where a fix or workaround cannot be established.
* Assist in managing resolution of issues handed to product development.
* Cleary record all activity on an issue within the CRM system.
* Record all issues that are not fully resolved as Problems in the CRM system with the correct customer impact and priority.
* Ensure any permanent fixes to product are fed back to the product team for incorporation into the product.
* Ensure breached incidents are managed and resolved in a timely manner.

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.
* Experience of developing and maintaining "best in class" operational and support procedures &/or reviewing/sign-off.
* Experience of delivering services to Service and or Operational Level Agreements
* Excellent communication and relationship management skills to liaise at all levels within the business
* Team player with ability to work on your own initiative in a fast-paced environment.
* High level of self-motivation
* Resourceful - utilise all tools, expertise and knowledge bases to investigate and resolve problems
It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Software Developer -ASP.Net, C#, MVC - Nottinghamshire - Salary £20K - £35K DOE plus benefits including flexible working hours, private medical, gym, games room, latest equipment + more.

The Role

A unique and exciting new opportunity has arisen for an experienced Software Developer (ASP.Net, C#, MVC) to join a rapidly growing software development agency based in Nottingham. As a Software Developer (ASP.Net, C#, MVC) you will be responsible for a wide range of innovative projects from web based to ecommerce development. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be self motivated and enjoy working in a fast-paced rapidly changing environment. You will be working closely with the technical director so will have the opportunity to voice your creativity as well as learn and grow with the latest technology.

Software Developer role requirements:

• Experienced with ASP.Net, C#
• JavaScript, HTML, CSS
• SQL Server

Any experience in the following will be highly beneficial:

• .Net Core
• MVC
• Entity Framework
• Elastic Search

The Company

This is a truly exciting, unique and creative software agency run by individuals who are passionate and open minded about technology and want like minded individuals to join them on their journey. They are currently working on a range of innovative projects and are considered industry leading experts in what they do. They work with a number of well known brands across the fashion industry. They offer a relaxed and friendly working environment including an onsite gym, games room, flexible working hours, a generous holiday allowance, plus much more.

Apply Now!

If you are a talented Software Developer looking to become part of a team focused on being the best, then this could be the right move for you. It's only a 1 stage interview process so don't miss out of the opportunity!

Software Developer -ASP.Net, C#, MVC - Nottinghamshire - Salary £20K - £35K DOE plus benefits including flexible working hours, private medical, gym, games room, latest equipment + more.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Software Developer -ASP.Net, C#, MVC - Nottinghamshire - Salary £20K - £35K DOE plus benefits including flexible working hours, private medical, gym, games room, latest equipment + more.

The Role

A unique and exciting new opportunity has arisen for an experienced Software Developer (ASP.Net, C#, MVC) to join a rapidly growing software development agency based in Nottingham. As a Software Developer (ASP.Net, C#, MVC) you will be responsible for a wide range of innovative projects from web based to ecommerce development. You will play an integral role in contributing to the growth of the business and with it being a collaborative team; you'll have the ability to suggest new technologies and drive forward their technical direction. You will need to be self motivated and enjoy working in a fast-paced rapidly changing environment. You will be working closely with the technical director so will have the opportunity to voice your creativity as well as learn and grow with the latest technology.

Software Developer role requirements:

• Experienced with ASP.Net, C#
• JavaScript, HTML, CSS
• SQL Server

Any experience in the following will be highly beneficial:

• .Net Core
• MVC
• Entity Framework
• Elastic Search

The Company

This is a truly exciting, unique and creative software agency run by individuals who are passionate and open minded about technology and want like minded individuals to join them on their journey. They are currently working on a range of innovative projects and are considered industry leading experts in what they do. They work with a number of well known brands across the fashion industry. They offer a relaxed and friendly working environment including an onsite gym, games room, flexible working hours, a generous holiday allowance, plus much more.

Apply Now!

If you are a talented Software Developer looking to become part of a team focused on being the best, then this could be the right move for you. It's only a 1 stage interview process so don't miss out of the opportunity!

Software Developer -ASP.Net, C#, MVC - Nottinghamshire - Salary £20K - £35K DOE plus benefits including flexible working hours, private medical, gym, games room, latest equipment + more.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.