Problem Analyst - Greater Manchester - £30k

I am currently recruiting for an experienced Problem Analyst to join a highly successful, growing organisation.

Reporting to the Service Manager, the Problem Analyst will be responsible for championing the Problem Management process across both IT delivery teams and the business demonstrating the value it delivers.

The Problem Analyst should be a self-motivated individual with a good understanding of complex technical environments and the technologies used. Demonstrating excellent trend analysis and analytical skills, problem solving with tenacity to own and drive problems and known errors through to resolution. The Problem Analyst will provide relevant management information as and when required, escalating high impact problems when they arise.

Essential skills/experience:

• 2+ years working in a service support environment with significant exposure to Incident and Problem Management processes
• Experience of working in an ITIL environment, understanding how the end to end processes work across the organisation
• Excellent written and verbalcommunication skills
• Experience of service desk software in particular in relation to ITIL processes

• Ability to effectively identifyproblems, knownerrors, and workarounds
• Ability to identify and presentsolutions and workarounds for problems identified both proactively and reactively
• Strong analytical skills to quickly and accuratelyrespond to reactive problems ensuring that the most appropriate course of action is taken
• Strong technical (infrastructure, network & application) background. The ability to understand and unpick extremely complex technical environments.
• Excellent analytical and statisticalanalysis skills
• Advanced knowledge of Excel & SQL

Desirable skills/experience:

• An appreciation of ERPsolutions, standards, tools and techniques
• Experience in a retail environment
• ITIL v3 Foundation or higher

Problem Analyst - Greater Manchester - £30k

I am currently recruiting for an experienced Problem Analyst to join a highly successful, growing organisation.

Reporting to the Service Manager, the Problem Analyst will be responsible for championing the Problem Management process across both IT delivery teams and the business demonstrating the value it delivers.

The Problem Analyst should be a self-motivated individual with a good understanding of complex technical environments and the technologies used. Demonstrating excellent trend analysis and analytical skills, problem solving with tenacity to own and drive problems and known errors through to resolution. The Problem Analyst will provide relevant management information as and when required, escalating high impact problems when they arise.

Essential skills/experience:

• 2+ years working in a service support environment with significant exposure to Incident and Problem Management processes
• Experience of working in an ITIL environment, understanding how the end to end processes work across the organisation
• Excellent written and verbalcommunication skills
• Experience of service desk software in particular in relation to ITIL processes

• Ability to effectively identifyproblems, knownerrors, and workarounds
• Ability to identify and presentsolutions and workarounds for problems identified both proactively and reactively
• Strong analytical skills to quickly and accuratelyrespond to reactive problems ensuring that the most appropriate course of action is taken
• Strong technical (infrastructure, network & application) background. The ability to understand and unpick extremely complex technical environments.
• Excellent analytical and statisticalanalysis skills
• Advanced knowledge of Excel & SQL

Desirable skills/experience:

• An appreciation of ERPsolutions, standards, tools and techniques
• Experience in a retail environment
• ITIL v3 Foundation or higher

• 2nd Line Support Engineer Required for SME in Ipswich
• Salary - £25k - £30k DEO + Benefits
• Hours - Average 37.5 hours
• Join this Exciting and Expanding Business and Develop your Career!

A long-term and well-respected client of TEC Partners is currently seeking an experienced 2nd Line Support Engineer to join their busy and growing team based centrally in Ipswich.

Our client is committed to investing and supporting their staff, giving individuals the opportunity to up-skill and further their skillset. There is funding provided and dedicated to ensuring their staff take on some of the latest IT Courses, all funded by the company and separate to your salary.

The successful candidate will be Operating the 2nd Line of Support for the business, covering a range of user needs. Following receiving tickets, faults or incidents from the user or 1st Line team, you will the diagnose and resolve the issue, or escalate the ticket to 3rd Line Support.

Our client is based close to excellent transport links and offers parking for all their full-time employees, as well as a full list of company benefits to be discussed further upon application.

Technical Skills Needed for this Position:

• MS Office (both installation and maintenance of these packages)
• Domains, Printer Setups, Hardware Builds / Installations + Upgrades
• Microsoft Server Operating Systems
• Knowledge of Active Directory (AD), Exchange, Office 365 & SQL.
• Knowledge of Server Virtualisation using Hyper-V and VMware
• Good understanding of Networking Protocols including TCP/IP, DNS & DHCP

Additional Skills to Support Application:

• An ability to effectively prioritise workload and execute tasks under pressure
• Excellent communication skills with an ability to communicate clearly and professionally
• Excellent Customer Service Skills; preferably developed working in an IT sector.

Due to the business needs we will be assisting our client to appoint somebody ASAP for this position. Therefore, to avoid disappointment please apply or send your CV directly to and we will be in touch to talk you through the role on offer and other opportunities that we have in the local area.

At Tec Partners we are committed to being an inclusive organisation that provides equality of opportunity to all in terms of employment, recruitment and the service we provide to our customers. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

• 2nd Line Support Engineer Required for SME in Ipswich
• Salary - £25k - £30k DEO + Benefits
• Hours - Average 37.5 hours
• Join this Exciting and Expanding Business and Develop your Career!

A long-term and well-respected client of TEC Partners is currently seeking an experienced 2nd Line Support Engineer to join their busy and growing team based centrally in Ipswich.

Our client is committed to investing and supporting their staff, giving individuals the opportunity to up-skill and further their skillset. There is funding provided and dedicated to ensuring their staff take on some of the latest IT Courses, all funded by the company and separate to your salary.

The successful candidate will be Operating the 2nd Line of Support for the business, covering a range of user needs. Following receiving tickets, faults or incidents from the user or 1st Line team, you will the diagnose and resolve the issue, or escalate the ticket to 3rd Line Support.

Our client is based close to excellent transport links and offers parking for all their full-time employees, as well as a full list of company benefits to be discussed further upon application.

Technical Skills Needed for this Position:

• MS Office (both installation and maintenance of these packages)
• Domains, Printer Setups, Hardware Builds / Installations + Upgrades
• Microsoft Server Operating Systems
• Knowledge of Active Directory (AD), Exchange, Office 365 & SQL.
• Knowledge of Server Virtualisation using Hyper-V and VMware
• Good understanding of Networking Protocols including TCP/IP, DNS & DHCP

Additional Skills to Support Application:

• An ability to effectively prioritise workload and execute tasks under pressure
• Excellent communication skills with an ability to communicate clearly and professionally
• Excellent Customer Service Skills; preferably developed working in an IT sector.

Due to the business needs we will be assisting our client to appoint somebody ASAP for this position. Therefore, to avoid disappointment please apply or send your CV directly to and we will be in touch to talk you through the role on offer and other opportunities that we have in the local area.

At Tec Partners we are committed to being an inclusive organisation that provides equality of opportunity to all in terms of employment, recruitment and the service we provide to our customers. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Developer / Swindon / £25,000 - £50,000

This is an opportunity for a developer to join a collaborative and growing Microsoft Gold Partner organisation.

The business is currently using C#, ASP.NET MVC, Web API's, React, AngularJS, Typescript, Entity Framework and more to provide a range of internal/external facing websites and web services

As a member of an Agile development team you will work in small groups and participate with session planning, estimation, and development. The business promotes a collaborative and social work culture, they have a good flexible working policy, and enjoy an inspiring office environment.

Additional benefits include a range of Microsoft certified training opportunities, profit-share scheme, private healthcare, and remote working.

Essential experience required

• HTML / CSS
• C#
• MVC Framework
• SQL querying

Developer / Swindon / £25,000 - £50,000

This is an opportunity for a developer to join a collaborative and growing Microsoft Gold Partner organisation.

The business is currently using C#, ASP.NET MVC, Web API's, React, AngularJS, Typescript, Entity Framework and more to provide a range of internal/external facing websites and web services

As a member of an Agile development team you will work in small groups and participate with session planning, estimation, and development. The business promotes a collaborative and social work culture, they have a good flexible working policy, and enjoy an inspiring office environment.

Additional benefits include a range of Microsoft certified training opportunities, profit-share scheme, private healthcare, and remote working.

Essential experience required

• HTML / CSS
• C#
• MVC Framework
• SQL querying

Senior IT Support £25,000 - £35,000 Wednesbury

I am currently recruiting for an Senior IT Support for a successful organisation based in Wednesbury. The Application Support Analyst will provide support to the business with ERP, CRM, Warehousing, EDI and finance systems.

The Senior IT Support will implement product updates, complete end to end Process Documentation and train new users on internal applications. You will support the business in finding ways for the business systems to improve and assist in testing of new software developments, liaising with product suppliers and customers to establish a common structure for communicating additions updates and deletions of products to and from internal systems.

what you will need;

• Ability to handle third party vendors
• Identify repeat issues (root cause analysis)
• Documentation for reference and support.
• Passionate about software and system development and support.
• Ability to collate and review Web stats
• knowledge of Excel - pivot tables - macros
• Strong understanding of SQL, MySQL (essential)
• Linux.

If you have the required skill set and you are ready for an exciting new challenge, please apply online today.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior IT Support £25,000 - £35,000 Wednesbury

I am currently recruiting for an Senior IT Support for a successful organisation based in Wednesbury. The Application Support Analyst will provide support to the business with ERP, CRM, Warehousing, EDI and finance systems.

The Senior IT Support will implement product updates, complete end to end Process Documentation and train new users on internal applications. You will support the business in finding ways for the business systems to improve and assist in testing of new software developments, liaising with product suppliers and customers to establish a common structure for communicating additions updates and deletions of products to and from internal systems.

what you will need;

• Ability to handle third party vendors
• Identify repeat issues (root cause analysis)
• Documentation for reference and support.
• Passionate about software and system development and support.
• Ability to collate and review Web stats
• knowledge of Excel - pivot tables - macros
• Strong understanding of SQL, MySQL (essential)
• Linux.

If you have the required skill set and you are ready for an exciting new challenge, please apply online today.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

.NET Developer (C#)

Are you looking to join an exciting company who are building next generation SaaS products to industry?  Would you like the opportunity to GROW within the business and work with the latest technologies in an Agile environment?

My client, a well established product focussed business that provide software systems to industry are seeking a highly motivated Junior .NET Developer, to learn and exercise practices, maintaining coding and design standards.

As the Junior .NET Developer you will learn values and important of design and testing, maintaining best practices complying with coding and design standards. Following code structures, you will be maintaining and resolving issues alongside other developers.

Requirements of the Junior .NET Developer include:

• Development and support of websites using C# and .NET
• Knowledge of MVC, and ASP.NET would be beneficial
• Exposure to SQL, Azure, HTTP would be advantageous
• Candidates should have the ability to read and understand technical documentation
• You will be able to confidently communicate with both technical and non-technical staff

This position would suit somebody who may have been in a junior development role for around a year, looking to gain more exposure and progress. 

Salary: £25,000 to £35,000 per annum

Location: Farnborough, Hampshire

For more information on this opportunity please contact Joely Leslie at CatchFish Recruitment

.NET Developer (C#)

Are you looking to join an exciting company who are building next generation SaaS products to industry?  Would you like the opportunity to GROW within the business and work with the latest technologies in an Agile environment?

My client, a well established product focussed business that provide software systems to industry are seeking a highly motivated Junior .NET Developer, to learn and exercise practices, maintaining coding and design standards.

As the Junior .NET Developer you will learn values and important of design and testing, maintaining best practices complying with coding and design standards. Following code structures, you will be maintaining and resolving issues alongside other developers.

Requirements of the Junior .NET Developer include:

• Development and support of websites using C# and .NET
• Knowledge of MVC, and ASP.NET would be beneficial
• Exposure to SQL, Azure, HTTP would be advantageous
• Candidates should have the ability to read and understand technical documentation
• You will be able to confidently communicate with both technical and non-technical staff

This position would suit somebody who may have been in a junior development role for around a year, looking to gain more exposure and progress. 

Salary: £25,000 to £35,000 per annum

Location: Farnborough, Hampshire

For more information on this opportunity please contact Joely Leslie at CatchFish Recruitment