SERVICE DELIVERY MANAGER – DATA AND TELECOMS
Salary: £30K to £35Kpa basic
Commission: Divisional & Negotiable, Percentage of GP
Type: Permanent
Location: Addlestone
The Role:
- Management of the resourcers – ensuring all jobs are covered efficiently following agreed standards & processes
- Process owner of the end to end service delivery
- Ownership of Service Delivery reporting including Month/Quarter forecasting
- Overall responsibility of teams legal & internal compliance ensuring quality fulfilment.
- Become a trusted advisor to clients and advise best practice in relation to job order and candidate care (client’s side)
- Upselling / extra opportunities from client’s orders.
- Protection of fees and margins and the ability to negotiate with clients
- Strong conflict / issue resolution with candidates and clients
- Responsible for building & maintaining strong relationships within accounts, with a heavy focus on customer satisfaction (candidate / client)
- Demonstrate a strong understanding the client’s terms & conditions
- Responsible for teams tactical planning – forecasting & predictions / job board management / resource management
- Invested interest in continuous improvement within the delivery function
Requirements:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Resourcing Manager
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong verbal and written communication skills
Management
Previous recruitment experience
Experience of relevant market sector
Experience of a customer focused and sales role
Demonstrable ability to develop business relationships
Strong customer service
Project coordination / management skills
Excellent leadership skills
Effective, motivational communication
Strong organisation and administration skills
Attention to detail
Conflict resolution – solutions focused
Good negotiation & upselling ability
A sales, recruitment or HR qualification desirable
Membership of a relevant professional body desirable
Organisational and planning skills
Benefits:
23 days holiday per annum + bank holidays
An additional day off for your birthday
Access to Perkbox
Eye test reimbursement
Employee referral scheme
Continuous service awards (additional holiday for length of service)
Company car allowance dependant on role
A range of company events
Personal development training
Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client.
Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time.