About Barclays
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.
The businesses are supported by The Group Service Company. This delivers critical infrastructure services and enhances operational continuity for our business units, it is a centre of excellence for services required by the business, such as fraud management and cyber security, reducing duplication and promoting best practice across our businesses.
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.
The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: creating opportunities to rise. We are a company of opportunity makers working together to help people rise – customers, clients, colleagues and society.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
About Barclays HR
The HR Function is made up of C.1,400 people globally in the newly created Transaction Cycles of HR Business Partnering; Delivery & Advisory; Leadership, Talent, Culture and Diversity and Inclusion; Employee Relations; Learning, Talent Acquisition; Reward and Performance; People Analytics; HR Change; Payroll, and HR Operations.
We want to create the best possible experience for our colleagues - whether they’re experienced professionals or just starting their career at Barclays. We offer plenty of opportunities to develop and get the most from their careers.
• As an HR function: We know that through great HR we'll grow individuals and future leaders, so that they can help the organisation flourish
• With our senior leaders, we'll build an environment that is engaging, collaborative and empowering. One that motivates our colleagues to do the best they can
• We ensure that our people strategies are aligned with the needs of the organisation, keeping our colleagues at the heart of all we do
• We aspire to deliver world class HR services that are simple, efficient and insightful so we are focused on driving innovation and identifying opportunities to continually improve our processes and leverage technology to deliver value adding services to the businesses we support
About Talent Acquisition
Our global Talent Acquisition team proactively attracts the most talented candidates, recruiting over 30,000 hires a year, from Early Careers through to Senior Executives. We support our hiring community through our selection, assessment and offer processes, empower colleagues to plan and manage their careers, and are the heart of Barclays' ambition to be a sought after employer. We support the business to develop our current workforce and plan effectively for the future, creating opportunities for both colleagues and external candidates to rise.
Overall purpose of role
The Head of Non-Permanent Hiring will report to the Head of Professional Talent Acquisition. The role holder will be an integral part of the leadership team, and a key influencer across Talent Acquisition and Group HR.
The Head of Non-Permanent Hiring is responsible for:
• Defining and implementing the Barclays global non-permanent hiring and worker after care strategy to include all non- permanent agency worker hiring across Barclays globally (this excludes types of work managed by procurement)
• Working with the Head of Professional TA, Head of Performance, relevant coverage teams, PSG and the RPO’s to build and deliver an agile short, medium and long term market leading strategy which is reflective of the changing gig-economy and business needs.
• Ensuring effective implementation of the Non-Perm Professional strategy and delivery of TAs objectives including increased candidate and hiring manager experience, effective controls, simplification and efficiencies through ongoing automation.
• Ensuring all developments are delivered in line with policy and budget constraints with effective engagement, communications and connected function wide strategies including business vision, workforce optimisation plan and overall people agenda.
• Consistently developing and maintaining an efficient and clearly defined proposition, which delivers non-perm hiring and worker aftercare globally for the business, colleagues and candidates. Given the fluctuation of non-perm hiring demand; is able to scale the offering in accordance with business needs. (book size circa 500 -3,000 p.a.)
• Managing relationship with internal and external stakeholders and interested parties, including but not limited to; TA/HR Coverage and management, Agency and 3rd party relationships, relevant government and regulatory authorities, procurement, VMS system owners, HR Technology, ER and Legal.
• Leading by example, promoting a candidate led, control focused, innovative and always improving culture. Ensuring worker aftercare is managed in accordance with legal and regulatory requirements, working closely with the RPO and Barclays legal teams.
• Be responsible for sharing external insight across the teams to feed into future hiring strategies, represent and promote Barclays at external events and drive Barclays to be respected as a leading company in the evolution of Hiring practices to deliver the future of work
• By the very nature of the role, successful candidates will have a significant impact on Barclays and TA approach to the gig economy and agency worker management
Key Accountabilities
• Strategy and Business Plan: Lead the implementation of the Non-Perm Proposition strategy to deliver against the legal entity business plans and deliver outcomes against the TA vision, in line with Barclays purpose
• Leadership & Execution: Lead, manage and organise the Non-Perm professional proposition teams to execute the strategy and business plans in line with approved risk appetite and values. Deliver through wider technology and legal teams who are not directly managed by TA
• Governance: Ensure that activity being conducted is supported by operational infrastructure and that the appropriate systems and controls are in place in conjunction with PSG. This should include a clear organisation structure, formal system of delegations of authority and responsibility and run the bank BAU support.
• People & Organisation: Lead, manage and develop their direct reports including through performance management and remuneration.
• Service Management: Accountable for solution design, build and implementation of any people, technology and proposition led elements of the Professional Talent Acquisition sub-service for Non- Perm Hiring.
• Initiatives: Through strong networking and interpretation of data, drive an innovative and creative culture which develops solutions and builds initiatives which deliver an enhanced candidate, employee and business experience. Aligning to group strategy and increasing talent competiveness of Barclays in the market.
• Commercials: Accountability for Non-Perm team associated costs, budgets, and policies. As a TA SME oversee contract negotiation and demonstrate a strong understanding of commercial value in line with TA and business line costs. Work with the Head of Performance and PSG colleagues to ensure the above is delivered in line with Professional Non-Perm service offerings
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Person Specification
Business Skills
• Ability to make connections and conceptualise problems and solutions, taking into account potential and future changes in environment/ecosystem, customers, legislation and technology
• Ability to navigate complex matrix organisations and build strong internal and external networks
• Broad based commercial knowledge and understanding of key business drivers
• Excellent communicator - verbal and written
• Effective influencing and negotiation skills
• Strong stakeholder management skills – ability to build senior leaders’ confidence
• Ability to work autonomously and proactively
• Must be able to execute at speed, under extreme pressure and with absolute accuracy
• High judgement, absolute discretion and integrity. Able to deal with and interpret highly confidential and market sensitive information
Personal and Interpersonal Skills
• Is able to influence organisation wide strategic initiatives in line with core areas of expertise
• Ability to communicate and influence achieving engagement through proactively built internal and external networks
• To act as a role model and influence the culture of TA bringing insight to inform future decisions and strategic thinking
• Creative thinker with the ability to problem solving in an agile way showing resilience to overcome problems creating only sustainable long term solutions
• Execution focussed and output driven
Leadership and Management
• Able to engage and lead high levels of performance across a globally diverse team
• Ability to lead and execute complex change across multiple dimensions (people, systems, process, geography)
• Able to deliver through others creating strong collaboration with multiple internal and external teams outside of Barclays TA whilst maintaining accountability
Purpose and Values
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.
Our Purpose is to create opportunities for people to rise- customers, clients, colleagues and society. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.
Respect
We respect and value those we work with, and the contribution that they make.
Integrity
We act fairly, ethically and openly in all we do.
Service
We put our clients and customers at the centre of what we do.
Excellence
We use our energy, skills and resources to deliver the best, sustainable results.
Stewardship
We are passionate about leaving things better than we found them.