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  • London 1 London Wall
  • £69,525 - £92,700
  • 06 Mar 2020

End Date

Friday 10 April 2020

Salary Range

£69,525 - £92,700


We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Schroders Personal Wealth is a joint venture between Lloyds Banking Group and Schroders – two of the UK’s largest names in banking and asset management. We were created to help more people across the UK benefit from financial advice. We have the advantage of solid foundations and a strong heritage. But we take a fresh, transparent and personal approach to financial planning.

We aim to provide clients with clarity and transparency in everything we do. This includes using technology to explain how long-term financial planning can add value to people’s lives; to give people access to information about their financial wellbeing; and to communicate with their adviser when it's convenient for the client. Our heritage may be 400 years old, but our approach is built for the future.

The Technology Strategy Analyst is a crucial part of a team which is responsible for leading research into significant strategic projects across the Firm, working in a specialist advisory role with the CTO and Exec team, other partners in management roles, the COO, and Business Teams Heads of Function. Specifically, the Technology Strategy Analyst undertakes quantitative and qualitative research regarding how the right strategy (including emerging tech) can enhance Technology & Engineering’s ability to deliver the strategic ambitions of our business units, leap frog our competitors and respond to drivers effecting the external market for premium wealth services.



The role requires a strong strategy and consulting background, specialist skills, a global outlook, and the ability to interact, challenge and influence credibly at senior levels in the Firm. Prior experience or knowledge of financial services organisations and the wealth/asset management industry are advantageous but not essential.



We are looking for a Technology Strategy Analyst with a background in Fintech/technology strategy / research/ Innovation to identify, produce strategy papers and assess the potential impact now and over 3/5 years of emerging technology themes such as Digital/Artificial Intelligence / AI, Machine Learning, Cyber Security, and Blockchain which will combine with excellent analytical and communication skills to work closely with stakeholders and often present findings as required. The role is based in London or Leeds to work within their high profile Technology & Engineering team.



You will use the insights you gain to understand business problems, challenge existing practices and approaches, and support the implementation and development of innovative solutions to ensure that Schroders Personal Wealth meets the needs of its colleagues, customers and stakeholders.

Job Description

Requirements Elicitation: Manages business engagement to understand, challenge and document underlying business needs, translating these into project scope, objectives and business goals.

Requirements Development: Designs and facilitates business need & Innovation workshops to analyse, define and prioritize requirements, challenging thinking and agreeing outcomes to ensure robust requirements development and approval.

Requirements Management: Defines and manages the documentation of business requirements and prepares business case underpinning solution options.

Solution Assessment & Validation: Understands and articulates the effect of proposed solutions, creating accurate and detailed as-is and to-be business models incorporating process and benefit analysis, people and customer impact assessment as appropriate. Develops plans and communications to support implementation.

Consultancy Advice & Domain Knowledge: Maintains good knowledge of business and technology areas, providing analysis insight for ad hoc queries, consulting requests, independent reviews and management of quality assurance activity.

A proven background in writing technology strategy documents or technology centric research

Research experience / knowledge of themes such as Fintech/Artificial Intelligence / AI, Machine Learning, Cyber Security

Good understanding of business planning and strategy development approaches

Stakeholder Management: Engages a variety of stakeholders across priority business/technology areas, owning and gathering input, delivering high quality work and maintaining relationships post project close.

People & Self Development: Builds and maintains effective working and influencing relationships with appropriate colleagues to share knowledge and best practice. Takes responsibility for self-development, actively seeking and providing feedback and responding accordingly.

Risk: Owns resolution of business analysis issues, identifying and managing mitigating actions against risks as directed.

Values and Behaviours: Positively influences others, demonstrates exemplary values and behaviours and encourages this in other team members.

Our ethos is to provide equal opportunities to all, and to ensure we represent the communities we serve.

If like us, you’re more motivated by customers than by target, and you'd thrive in a culture that is values and client led – come and talk to us. Select the Apply Now button to start the conversation.

Key Capabilities, Knowledge Areas & Personal Attributes

  • Business & technical analysis experience
  • Organisation and prioritisation – ability to work independently and prioritise effectively
  • Proactive and pragmatic approach
  • Excellent interpersonal skills
  • Strong stakeholder and relationship management skills (internal & external)
  • Financial Services experience
  • Experience/knowledge of Wealth Management industry (desirable)

  • Your qualities
    • Humble: you acknowledge your strengths, and also your weaknesses; you work for more than your own personal glory.
    • Curious: you follow the latest technology developments, and explore ways they can be adopted.
    • Creative: you think beyond the obvious.
    • Thorough: you consider the full-picture, and understand that details can matter.
    • Calm: you’re positive under pressure and happy to take the lead in challenging times.
    • Empathy: you support the team you work with and ensure they have a good work/life balance

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • London 1 London Wall
  • £69,525 - £92,700
  • 06 Mar 2020

End Date

Friday 10 April 2020

Salary Range

£69,525 - £92,700


We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Schroders Personal Wealth is a joint venture between Lloyds Banking Group and Schroders – two of the UK’s largest names in banking and asset management. We were created to help more people across the UK benefit from financial advice. We have the advantage of solid foundations and a strong heritage. But we take a fresh, transparent and personal approach to financial planning.

We aim to provide clients with clarity and transparency in everything we do. This includes using technology to explain how long-term financial planning can add value to people’s lives; to give people access to information about their financial wellbeing; and to communicate with their adviser when it's convenient for the client. Our heritage may be 400 years old, but our approach is built for the future.

The Technology Strategy Analyst is a crucial part of a team which is responsible for leading research into significant strategic projects across the Firm, working in a specialist advisory role with the CTO and Exec team, other partners in management roles, the COO, and Business Teams Heads of Function. Specifically, the Technology Strategy Analyst undertakes quantitative and qualitative research regarding how the right strategy (including emerging tech) can enhance Technology & Engineering’s ability to deliver the strategic ambitions of our business units, leap frog our competitors and respond to drivers effecting the external market for premium wealth services.



The role requires a strong strategy and consulting background, specialist skills, a global outlook, and the ability to interact, challenge and influence credibly at senior levels in the Firm. Prior experience or knowledge of financial services organisations and the wealth/asset management industry are advantageous but not essential.



We are looking for a Technology Strategy Analyst with a background in Fintech/technology strategy / research/ Innovation to identify, produce strategy papers and assess the potential impact now and over 3/5 years of emerging technology themes such as Digital/Artificial Intelligence / AI, Machine Learning, Cyber Security, and Blockchain which will combine with excellent analytical and communication skills to work closely with stakeholders and often present findings as required. The role is based in London or Leeds to work within their high profile Technology & Engineering team.



You will use the insights you gain to understand business problems, challenge existing practices and approaches, and support the implementation and development of innovative solutions to ensure that Schroders Personal Wealth meets the needs of its colleagues, customers and stakeholders.

Job Description

Requirements Elicitation: Manages business engagement to understand, challenge and document underlying business needs, translating these into project scope, objectives and business goals.

Requirements Development: Designs and facilitates business need & Innovation workshops to analyse, define and prioritize requirements, challenging thinking and agreeing outcomes to ensure robust requirements development and approval.

Requirements Management: Defines and manages the documentation of business requirements and prepares business case underpinning solution options.

Solution Assessment & Validation: Understands and articulates the effect of proposed solutions, creating accurate and detailed as-is and to-be business models incorporating process and benefit analysis, people and customer impact assessment as appropriate. Develops plans and communications to support implementation.

Consultancy Advice & Domain Knowledge: Maintains good knowledge of business and technology areas, providing analysis insight for ad hoc queries, consulting requests, independent reviews and management of quality assurance activity.

A proven background in writing technology strategy documents or technology centric research

Research experience / knowledge of themes such as Fintech/Artificial Intelligence / AI, Machine Learning, Cyber Security

Good understanding of business planning and strategy development approaches

Stakeholder Management: Engages a variety of stakeholders across priority business/technology areas, owning and gathering input, delivering high quality work and maintaining relationships post project close.

People & Self Development: Builds and maintains effective working and influencing relationships with appropriate colleagues to share knowledge and best practice. Takes responsibility for self-development, actively seeking and providing feedback and responding accordingly.

Risk: Owns resolution of business analysis issues, identifying and managing mitigating actions against risks as directed.

Values and Behaviours: Positively influences others, demonstrates exemplary values and behaviours and encourages this in other team members.

Our ethos is to provide equal opportunities to all, and to ensure we represent the communities we serve.

If like us, you’re more motivated by customers than by target, and you'd thrive in a culture that is values and client led – come and talk to us. Select the Apply Now button to start the conversation.

Key Capabilities, Knowledge Areas & Personal Attributes

  • Business & technical analysis experience
  • Organisation and prioritisation – ability to work independently and prioritise effectively
  • Proactive and pragmatic approach
  • Excellent interpersonal skills
  • Strong stakeholder and relationship management skills (internal & external)
  • Financial Services experience
  • Experience/knowledge of Wealth Management industry (desirable)

  • Your qualities
    • Humble: you acknowledge your strengths, and also your weaknesses; you work for more than your own personal glory.
    • Curious: you follow the latest technology developments, and explore ways they can be adopted.
    • Creative: you think beyond the obvious.
    • Thorough: you consider the full-picture, and understand that details can matter.
    • Calm: you’re positive under pressure and happy to take the lead in challenging times.
    • Empathy: you support the team you work with and ensure they have a good work/life balance

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Southampton
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020

Junior to mid level Java Developer

Southampton

Circa £30k

Who are they?


Our client is a proven partner of global industry leaders and young creative startups. They specialise in providing
top-notch dedicated software development teams, custom development of web and mobile applications
and systems integration services and believe in being reliable, delivering high quality software and taking a
proactive common sense approach.


The Role


You’ll be collaborating with other outstanding Software Developers and be in direct touch with clients.
You’ll be developing new functionality, addressing technical debt and resolving defects as you work
towards meeting the clients requirements.
You will be proficient with Agile practices and be willing to play your part in the team ceremonies. You will
always be looking to ensure the team is delivering in the best way possible.


The Person


• You are a motivated team player and love what you do
• Strong analytical and problem-solving skills
• Great knowledge of Java 11+, Spring, Hibernate, PostgreSQL, git
• A firm understanding of web application concepts, including REST
• Experience of Agile methodologies, ideally Scrum
• Experience of the Atlassian suite of products e.g. Jira, Confluence, Bitbucket etc
• Experience of cloud computing e.g. AWS, Azure, Google Cloud


Bonus Skills


• Experience with frontend design and development e.g. React, Node.js
• Experience of Mobile development e.g. iOS, Android, React Native
• Experience developing plugins for Atlassian JIRA (Atlassian plugin SDK)
• Knowledge of Blockchain and related technologies


Benefits:
• Relaxed company office location and facilities
• 23 days annual leave
• Negotiable Flexi-time and home/remote working, subject to project requirements
• Health benefits after qualifying period including dental care plans, GP service, therapies
• Annual subsidised team Skiing trip
• Free company events, hackathons etc

  • Southampton
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020

Junior to mid level Java Developer

Southampton

Circa £30k

Who are they?


Our client is a proven partner of global industry leaders and young creative startups. They specialise in providing
top-notch dedicated software development teams, custom development of web and mobile applications
and systems integration services and believe in being reliable, delivering high quality software and taking a
proactive common sense approach.


The Role


You’ll be collaborating with other outstanding Software Developers and be in direct touch with clients.
You’ll be developing new functionality, addressing technical debt and resolving defects as you work
towards meeting the clients requirements.
You will be proficient with Agile practices and be willing to play your part in the team ceremonies. You will
always be looking to ensure the team is delivering in the best way possible.


The Person


• You are a motivated team player and love what you do
• Strong analytical and problem-solving skills
• Great knowledge of Java 11+, Spring, Hibernate, PostgreSQL, git
• A firm understanding of web application concepts, including REST
• Experience of Agile methodologies, ideally Scrum
• Experience of the Atlassian suite of products e.g. Jira, Confluence, Bitbucket etc
• Experience of cloud computing e.g. AWS, Azure, Google Cloud


Bonus Skills


• Experience with frontend design and development e.g. React, Node.js
• Experience of Mobile development e.g. iOS, Android, React Native
• Experience developing plugins for Atlassian JIRA (Atlassian plugin SDK)
• Knowledge of Blockchain and related technologies


Benefits:
• Relaxed company office location and facilities
• 23 days annual leave
• Negotiable Flexi-time and home/remote working, subject to project requirements
• Health benefits after qualifying period including dental care plans, GP service, therapies
• Annual subsidised team Skiing trip
• Free company events, hackathons etc

  • London
  • £25000 - £35000 per year
  • 06 Mar 2020

The Company

Zamna is an award-winning VC backed software company, which was identified by IBM Security as a GDPR compliant Identity-as-a-Service for the aviation industry. It is a Blockchain-based Identity Management Platform, which allows airlines to verify passenger identity prior to arriving at an airport. Our goal is to be the most successful company you’ve never heard of – invisibly facilitating passenger experiences such as seamless travel, allowing you to move through airports without your passport leaving your pocket and simply making queues a thing of the past.

Zamna software implementation is as frictionless as can be - with no new infrastructure needed for the airport or airline. Crucially, Zamna achieves better data validation and security by sharing no passenger personal data - in any form - with any 3rd parties. Our privacy-by-design architecture enshrines the principle that “the best way to keep data safe is not to have it at all”.

Zamna's co-founding team, Irra Khi and Alexander Gorelik, have taken the company from strength to strength since its inception in 2016. In 2018, IAG signed a commercial agreement to roll out Zamna capability across the group – starting with British Airways and Iberia. Zamna are also a Strategic Partner for IATA (world airline association) One ID, winner of IATA's inaugural innovation award, as well as HRH Duke of York's “Pitch at Palace” in 2018. Zamna recently won an engagement to deliver One ID for Emirates Airlines in a joint project with GDRFA (Federal Immigration Authority in Dubai) and have also briefed authorities in the US on a visit to Washington DC in the efforts to expand operations globally.

Zamna recently received $5 million seed round investment from Venture Capital firms including LocalGlobe, Oxford Capital, FOMCAP, CyLon and Seedcamp.

The Opportunity

This is an incredible opportunity to join a growing and successful, innovative VC backed software business at a very exciting time. The EA to CEO role will offer exposure to the business in various capacities – the sky is the limit.

This role will entice a candidate that is ambitious, hardworking and thirsty to learn and push themselves to be the best they can – an internal drive which is shared by each member of the Zamna team! No ambition is too big, no job is too small – the team all do whatever it takes to achieve excellence. If you want an easy ride, this won’t be a good fit – but if you want to fuel some of the most professionally satisfying, varied, and invigorating experiences of your career, this is it. The business has really taken off, success is clear and this is down to hard work and passion. The successful candidate must want to be invested in the company and what they do in order for Zamna to continue to work towards its full potential.

Flexibility will be required, for example making sure you are on checking Telegram every evening when waiting for important information or just to be on hand/ checking out for any updates. Be connected in a mobile culture.

The CEO has a very busy schedule and her EA needs to be invested in making her time more efficient and effective for Zamna, whilst also taking into consideration travelling from A-B with enough time to eat, gather thoughts etc. Resolving scheduling conflicts is a must skill – being able to communicate quickly and make things ‘flow’ with a busy diary is key! Prioritising tasks and protecting the CEO’s time is critical to enable her to achieve the best for the company while looking after herself and not compromising on balance in time management. The personal side to this role will require the EA to have a good relationship with the CEO’s children as they will be in constant contact and sometimes in their company. An understanding, child friendly person is an important factor!

“Not double checking, but triple checking!” - Attention to detail is key in this role. The CEO needs someone she can rely on. This role is about managing people, not just supporting them.

Key Responsibilities

  • First point of contact to CEO both internally and externally – this means you must present yourself as a trusted member for the business and take interest in what is going on at all times so you can check in with the CEO if possible and/or delay decisions on behalf of CEO, and/or make quick decisions on behalf of the CEO
  • Manage CEO schedule and complex diary across multiple time zones – you must be confident with this and be able to problem solve quickly should anything last minute change; as part of this, you will be expected to manage multiple stakeholders for each meeting in the CEOs diary – figure out their availability, arrange the best way to contact them, and double (triple) check they are lined up for each diary event so that there is minimal redundancy / waste in the CEO’s schedule
  • Booking of travel, transport and accommodation for CEO and 1-2 other directors of the business: finding the best deals + combinations of travel options and presenting them in a travel plan is an essential skill
  • Assist CEO with a variety of administration tasks including but not limited to: accurate minute taking, and speed typing during intense verbal discussions, following up action points/ heavily chasing action points and unblocking CEO’s dependencies on others’ action points, responding to emails when you can independently - or alerting CEO to relevant emails which you cannot respond to independently
  • Making calls, making bookings and reservations – any assistance that can help the leadership team
  • Assist CEO with personal duties eg) managing daughters diary of activities after school (logistically) and any appointments, sourcing fashion for events, arranging hair/makeup appointments, arranging and managing childcare, etc
  • Coordination of both internal and external communications to the highest professional integrity – your emails will be read by a range of people from airline CEOs to members of the royal family
  • Assist management team when required with ‘boring but necessary’ admin on expenses, receipts, equipment repairs, office administration – whatever it takes

Ideal Candidate Characteristics

  • Exceptional technological literacy with particular proficiency in Microsoft Office software – Mail, Word, Excel, Powerpoint, Keynote
  • Start up background or experience in a high-growth VC backed business pace
  • Hard working and logical thinker with experience supporting at the most senior level
  • Excellent communication skills, both written and verbal – and an affinity to connect with people around you and build relationships quickly
  • Excellent organisational and time management skills
  • Meticulous attention to detail - focused and responsive, able to deliver despite not understanding context (this is important given the role revolves around a very niche industry full of aviation speak)
  • Ability to multitask, take ownership and work at a very fast pace, prioritising conflicting demands
  • Ability to process a substantial amount of information quickly, put it in perspective within context and formulate solutions and best course of action
  • The ability to work well under pressure, while being tactfully persistent - professional relentlessness is helpful!
  • Ability to handle confidential matters with discretion
  • Happy to be in constant communication on Telegram App and phone
  • Happy to work in ‘flow’ without set hours (with set office hours but connectivity is expected beyond those from the entire team)
  • Most importantly, excellent self management skills – strong personality with psychological and emotional stability, and excellent practical management. A ‘sorted’ individual who either effectively prevents or successfully deals with inevitable conflicts in life, and doesn’t get ‘swayed’ easily by personal challenges and demanding situations.
  • London
  • £25000 - £35000 per year
  • 06 Mar 2020

The Company

Zamna is an award-winning VC backed software company, which was identified by IBM Security as a GDPR compliant Identity-as-a-Service for the aviation industry. It is a Blockchain-based Identity Management Platform, which allows airlines to verify passenger identity prior to arriving at an airport. Our goal is to be the most successful company you’ve never heard of – invisibly facilitating passenger experiences such as seamless travel, allowing you to move through airports without your passport leaving your pocket and simply making queues a thing of the past.

Zamna software implementation is as frictionless as can be - with no new infrastructure needed for the airport or airline. Crucially, Zamna achieves better data validation and security by sharing no passenger personal data - in any form - with any 3rd parties. Our privacy-by-design architecture enshrines the principle that “the best way to keep data safe is not to have it at all”.

Zamna's co-founding team, Irra Khi and Alexander Gorelik, have taken the company from strength to strength since its inception in 2016. In 2018, IAG signed a commercial agreement to roll out Zamna capability across the group – starting with British Airways and Iberia. Zamna are also a Strategic Partner for IATA (world airline association) One ID, winner of IATA's inaugural innovation award, as well as HRH Duke of York's “Pitch at Palace” in 2018. Zamna recently won an engagement to deliver One ID for Emirates Airlines in a joint project with GDRFA (Federal Immigration Authority in Dubai) and have also briefed authorities in the US on a visit to Washington DC in the efforts to expand operations globally.

Zamna recently received $5 million seed round investment from Venture Capital firms including LocalGlobe, Oxford Capital, FOMCAP, CyLon and Seedcamp.

The Opportunity

This is an incredible opportunity to join a growing and successful, innovative VC backed software business at a very exciting time. The EA to CEO role will offer exposure to the business in various capacities – the sky is the limit.

This role will entice a candidate that is ambitious, hardworking and thirsty to learn and push themselves to be the best they can – an internal drive which is shared by each member of the Zamna team! No ambition is too big, no job is too small – the team all do whatever it takes to achieve excellence. If you want an easy ride, this won’t be a good fit – but if you want to fuel some of the most professionally satisfying, varied, and invigorating experiences of your career, this is it. The business has really taken off, success is clear and this is down to hard work and passion. The successful candidate must want to be invested in the company and what they do in order for Zamna to continue to work towards its full potential.

Flexibility will be required, for example making sure you are on checking Telegram every evening when waiting for important information or just to be on hand/ checking out for any updates. Be connected in a mobile culture.

The CEO has a very busy schedule and her EA needs to be invested in making her time more efficient and effective for Zamna, whilst also taking into consideration travelling from A-B with enough time to eat, gather thoughts etc. Resolving scheduling conflicts is a must skill – being able to communicate quickly and make things ‘flow’ with a busy diary is key! Prioritising tasks and protecting the CEO’s time is critical to enable her to achieve the best for the company while looking after herself and not compromising on balance in time management. The personal side to this role will require the EA to have a good relationship with the CEO’s children as they will be in constant contact and sometimes in their company. An understanding, child friendly person is an important factor!

“Not double checking, but triple checking!” - Attention to detail is key in this role. The CEO needs someone she can rely on. This role is about managing people, not just supporting them.

Key Responsibilities

  • First point of contact to CEO both internally and externally – this means you must present yourself as a trusted member for the business and take interest in what is going on at all times so you can check in with the CEO if possible and/or delay decisions on behalf of CEO, and/or make quick decisions on behalf of the CEO
  • Manage CEO schedule and complex diary across multiple time zones – you must be confident with this and be able to problem solve quickly should anything last minute change; as part of this, you will be expected to manage multiple stakeholders for each meeting in the CEOs diary – figure out their availability, arrange the best way to contact them, and double (triple) check they are lined up for each diary event so that there is minimal redundancy / waste in the CEO’s schedule
  • Booking of travel, transport and accommodation for CEO and 1-2 other directors of the business: finding the best deals + combinations of travel options and presenting them in a travel plan is an essential skill
  • Assist CEO with a variety of administration tasks including but not limited to: accurate minute taking, and speed typing during intense verbal discussions, following up action points/ heavily chasing action points and unblocking CEO’s dependencies on others’ action points, responding to emails when you can independently - or alerting CEO to relevant emails which you cannot respond to independently
  • Making calls, making bookings and reservations – any assistance that can help the leadership team
  • Assist CEO with personal duties eg) managing daughters diary of activities after school (logistically) and any appointments, sourcing fashion for events, arranging hair/makeup appointments, arranging and managing childcare, etc
  • Coordination of both internal and external communications to the highest professional integrity – your emails will be read by a range of people from airline CEOs to members of the royal family
  • Assist management team when required with ‘boring but necessary’ admin on expenses, receipts, equipment repairs, office administration – whatever it takes

Ideal Candidate Characteristics

  • Exceptional technological literacy with particular proficiency in Microsoft Office software – Mail, Word, Excel, Powerpoint, Keynote
  • Start up background or experience in a high-growth VC backed business pace
  • Hard working and logical thinker with experience supporting at the most senior level
  • Excellent communication skills, both written and verbal – and an affinity to connect with people around you and build relationships quickly
  • Excellent organisational and time management skills
  • Meticulous attention to detail - focused and responsive, able to deliver despite not understanding context (this is important given the role revolves around a very niche industry full of aviation speak)
  • Ability to multitask, take ownership and work at a very fast pace, prioritising conflicting demands
  • Ability to process a substantial amount of information quickly, put it in perspective within context and formulate solutions and best course of action
  • The ability to work well under pressure, while being tactfully persistent - professional relentlessness is helpful!
  • Ability to handle confidential matters with discretion
  • Happy to be in constant communication on Telegram App and phone
  • Happy to work in ‘flow’ without set hours (with set office hours but connectivity is expected beyond those from the entire team)
  • Most importantly, excellent self management skills – strong personality with psychological and emotional stability, and excellent practical management. A ‘sorted’ individual who either effectively prevents or successfully deals with inevitable conflicts in life, and doesn’t get ‘swayed’ easily by personal challenges and demanding situations.
  • London
  • £35000 - £45000 per year
  • 06 Mar 2020

The Company

Zamna is an award-winning VC backed software company, which was identified by IBM Security as a GDPR compliant Identity-as-a-Service for the aviation industry. It is a Blockchain-based Identity Management Platform, which allows airlines to verify passenger identity prior to arriving at an airport. Our goal is to be the most successful company you’ve never heard of – invisibly facilitating passenger experiences such as seamless travel, allowing you to move through airports without your passport leaving your pocket and simply making queues a thing of the past.

Zamna software implementation is as frictionless as can be - with no new infrastructure needed for the airport or airline. Crucially, Zamna achieves better data validation and security by sharing no passenger personal data - in any form - with any 3rd parties. Our privacy-by-design architecture enshrines the principle that “the best way to keep data safe is not to have it at all”.

Zamna's co-founding team, Irra Khi and Alexander Gorelik, have taken the company from strength to strength since its inception in 2016. In 2018, IAG signed a commercial agreement to roll out Zamna capability across the group – starting with British Airways and Iberia. Zamna are also a Strategic Partner for IATA (world airline association) One ID, winner of IATA's inaugural innovation award, as well as HRH Duke of York's “Pitch at Palace” in 2018. Zamna recently won an engagement to deliver One ID for Emirates Airlines in a joint project with GDRFA (Federal Immigration Authority in Dubai) and have also briefed authorities in the US on a visit to Washington DC in the efforts to expand operations globally.

Zamna recently received $5 million seed round investment from Venture Capital firms including LocalGlobe, Oxford Capital, FOMCAP, CyLon and Seedcamp.

The Opportunity

This is an incredible opportunity to join a growing and successful, innovative VC backed software business at a very exciting time.

The Client Operations Manager sits very closely alongside the CEO and is responsible for ensuring that her commercial activity, and that of the wider leadership team, is as efficient as possible. Currently, the majority of commercial relationships and client-facing meetings are led and managed exclusively by the CEO, with only logistical assistance from her EA. This role recognises a need for someone else to sit alongside the CEO and further alleviate this operational burden; elevating her effectiveness through fast, consistent and excellent commercial relationship management. This role is about capturing what the CEO can’t, widening her bandwidth, understanding who she’s meeting and why and ultimately ensuring that her time is spent in the best possible way.

Zamna’s clients are airlines and governments and as such the commercial advancement of the business depends on the ability of the CEO to develop effective relationships with a complex array of key stakeholders in large entities. This unavoidable reality has created a bottleneck both in her day to day ability to drive these relationships but also strategically in advancing commercial activity at large. As Zamna grows to take on more clients there is an emerging need to codify how the CEO spends this time and find where we can drive efficiencies to overcome these hurdles.

Zamna needs someone to ask questions such as, “What materials did the CEO use for this meeting last time?”, “Are they prepped and ready for this one?”, “Has everyone in this meeting actioned their deliverables?” This role needs someone who’s comfortable to drive processes from the bottom up, in the weeds first, but also who questions why things are done. The former will require an extremely close working relationship with the CEO and the latter will involve collaborative work with the Head of Operations and incoming Chief Commercial Officer.

The Client Operations Manager is required first and foremost to understand the commercial world in which the CEO operates and be by her side wherever she is. Secondly, they are required to work out how we can scale this activity going forward as the commercial team grows. This role will entice a candidate that is ambitious, hardworking and thirsty to learn and push themselves to be the best they can – an internal drive which is shared by each member of the Zamna team! No ambition is too big, no job is too small – the team all do whatever it takes to achieve excellence. If you want an easy ride, this won’t be a good fit – but if you want to fuel some of the most professionally satisfying, varied, and invigorating experiences of your career, this is it.

The business has really taken off, success is clear and this is down to hard work and passion. The successful candidate must want to be invested in the company and what they do in order for Zamna to continue to work towards its full potential. The Client Operations Manager role will offer full exposure to the business in various capacities. Flexibility will be required, for example making sure you are on checking Telegram every evening when waiting for important information or just to be on hand/ checking out for any updates. Be connected in a mobile culture. Attention to detail is key in this role. The CEO needs someone she can rely on. This role is about managing people, not just supporting them.

Key Responsibilities

  • Attend all commercial and client meetings with the CEO to support by capturing discussions and decisions and circulating actions in a timely manner to all stakeholders involved
  • Develop full visibility of the CEO’s commercial activity and know in advance what will be needed to get the most out of wherever she is spending her time
  • Assist in producing materials both for commercial activity (eg. documents, meeting minutes, presentations) and assist on written content for PR and comms efforts
  • Coordination of both internal and external communications with the highest professional integrity – your emails will be read by a range of people from airline CEOs to members of the royal family
  • Work closely with the EA to optimise the CEO’s diary with a focus on ensuring commercial relationships are being developed as best as possible
  • Assisting the CEO with a variety of administration tasks including but not limited to: accurate minute taking, and speed typing during intense verbal discussions, following up action points/ heavily chasing action points and unblocking CEO’s dependencies on others’ action points, responding to emails when you can independently - or alerting CEO to relevant emails which you cannot respond to independently
  • Work closely with the Head of Operations to iterate on the status quo, identifying ways that client-facing activity can be codified and conducted more efficiently - what tools / products / processes would help to maximise the CEO’s commercial impact
  • Assist the incoming CCO and wider team to coordinate all external stakeholder activity, ensuring that the right people are in the right places at the right time
  • Be the forward looking lens on the CEOs client-facing activity and ensure that she is informed and prepared at all times whilst maintaining her focus and prioritisation
  • Work to develop a framework and structure for how the CEO and broader commercial team interact with clients through defining language, process and cadence
  • Own client communication on behalf of the CEO - be comfortable drafting emails and speaking to senior stakeholders at enterprise level with clarity and consistency
  • Organise client-facing materials. Develop systems for keeping meeting minutes organised, documents secure and available for CEO / externals as needed
  • Above all else - close loops and never drop the ball; follow up faster than anyone else and get sh*t done

Ideal Candidate Characteristics

  • Start up background or experience in a high-growth VC backed business pace, ideally B2B business in a customer / client-facing role
  • Hard working and logical thinker with experience supporting at the most senior level
  • Excellent communication skills, both written and verbal – and an affinity to connect with people around you and build relationships quickly
  • Excellent organisational and time management skills
  • Meticulous attention to detail - focused and responsive, able to deliver despite not understanding context (this is important given the role revolves around a very niche industry full of aviation speak)
  • Ability to multitask, take ownership and work at a very fast pace
  • Ability to process a substantial amount of information quickly, put it in perspective within context and formulate solutions and best course of action
  • The ability to work well under pressure, while being tactfully persistent
  • Exceptional technological literacy with particular proficiency in Microsoft Office software – Mail, Word, Excel, Powerpoint, Keynote
  • Happy to be in constant communication on Telegram App and phone working in ‘flow’ with connectivity sometimes required beyond core office hours
  • Excellent self management skills – strong personality with psychological and emotional stability, and excellent practical management

Location

The role will be primarily based in Zamna's Hammersmith office with travel to attend client meetings as and when required.

  • London
  • £35000 - £45000 per year
  • 06 Mar 2020

The Company

Zamna is an award-winning VC backed software company, which was identified by IBM Security as a GDPR compliant Identity-as-a-Service for the aviation industry. It is a Blockchain-based Identity Management Platform, which allows airlines to verify passenger identity prior to arriving at an airport. Our goal is to be the most successful company you’ve never heard of – invisibly facilitating passenger experiences such as seamless travel, allowing you to move through airports without your passport leaving your pocket and simply making queues a thing of the past.

Zamna software implementation is as frictionless as can be - with no new infrastructure needed for the airport or airline. Crucially, Zamna achieves better data validation and security by sharing no passenger personal data - in any form - with any 3rd parties. Our privacy-by-design architecture enshrines the principle that “the best way to keep data safe is not to have it at all”.

Zamna's co-founding team, Irra Khi and Alexander Gorelik, have taken the company from strength to strength since its inception in 2016. In 2018, IAG signed a commercial agreement to roll out Zamna capability across the group – starting with British Airways and Iberia. Zamna are also a Strategic Partner for IATA (world airline association) One ID, winner of IATA's inaugural innovation award, as well as HRH Duke of York's “Pitch at Palace” in 2018. Zamna recently won an engagement to deliver One ID for Emirates Airlines in a joint project with GDRFA (Federal Immigration Authority in Dubai) and have also briefed authorities in the US on a visit to Washington DC in the efforts to expand operations globally.

Zamna recently received $5 million seed round investment from Venture Capital firms including LocalGlobe, Oxford Capital, FOMCAP, CyLon and Seedcamp.

The Opportunity

This is an incredible opportunity to join a growing and successful, innovative VC backed software business at a very exciting time.

The Client Operations Manager sits very closely alongside the CEO and is responsible for ensuring that her commercial activity, and that of the wider leadership team, is as efficient as possible. Currently, the majority of commercial relationships and client-facing meetings are led and managed exclusively by the CEO, with only logistical assistance from her EA. This role recognises a need for someone else to sit alongside the CEO and further alleviate this operational burden; elevating her effectiveness through fast, consistent and excellent commercial relationship management. This role is about capturing what the CEO can’t, widening her bandwidth, understanding who she’s meeting and why and ultimately ensuring that her time is spent in the best possible way.

Zamna’s clients are airlines and governments and as such the commercial advancement of the business depends on the ability of the CEO to develop effective relationships with a complex array of key stakeholders in large entities. This unavoidable reality has created a bottleneck both in her day to day ability to drive these relationships but also strategically in advancing commercial activity at large. As Zamna grows to take on more clients there is an emerging need to codify how the CEO spends this time and find where we can drive efficiencies to overcome these hurdles.

Zamna needs someone to ask questions such as, “What materials did the CEO use for this meeting last time?”, “Are they prepped and ready for this one?”, “Has everyone in this meeting actioned their deliverables?” This role needs someone who’s comfortable to drive processes from the bottom up, in the weeds first, but also who questions why things are done. The former will require an extremely close working relationship with the CEO and the latter will involve collaborative work with the Head of Operations and incoming Chief Commercial Officer.

The Client Operations Manager is required first and foremost to understand the commercial world in which the CEO operates and be by her side wherever she is. Secondly, they are required to work out how we can scale this activity going forward as the commercial team grows. This role will entice a candidate that is ambitious, hardworking and thirsty to learn and push themselves to be the best they can – an internal drive which is shared by each member of the Zamna team! No ambition is too big, no job is too small – the team all do whatever it takes to achieve excellence. If you want an easy ride, this won’t be a good fit – but if you want to fuel some of the most professionally satisfying, varied, and invigorating experiences of your career, this is it.

The business has really taken off, success is clear and this is down to hard work and passion. The successful candidate must want to be invested in the company and what they do in order for Zamna to continue to work towards its full potential. The Client Operations Manager role will offer full exposure to the business in various capacities. Flexibility will be required, for example making sure you are on checking Telegram every evening when waiting for important information or just to be on hand/ checking out for any updates. Be connected in a mobile culture. Attention to detail is key in this role. The CEO needs someone she can rely on. This role is about managing people, not just supporting them.

Key Responsibilities

  • Attend all commercial and client meetings with the CEO to support by capturing discussions and decisions and circulating actions in a timely manner to all stakeholders involved
  • Develop full visibility of the CEO’s commercial activity and know in advance what will be needed to get the most out of wherever she is spending her time
  • Assist in producing materials both for commercial activity (eg. documents, meeting minutes, presentations) and assist on written content for PR and comms efforts
  • Coordination of both internal and external communications with the highest professional integrity – your emails will be read by a range of people from airline CEOs to members of the royal family
  • Work closely with the EA to optimise the CEO’s diary with a focus on ensuring commercial relationships are being developed as best as possible
  • Assisting the CEO with a variety of administration tasks including but not limited to: accurate minute taking, and speed typing during intense verbal discussions, following up action points/ heavily chasing action points and unblocking CEO’s dependencies on others’ action points, responding to emails when you can independently - or alerting CEO to relevant emails which you cannot respond to independently
  • Work closely with the Head of Operations to iterate on the status quo, identifying ways that client-facing activity can be codified and conducted more efficiently - what tools / products / processes would help to maximise the CEO’s commercial impact
  • Assist the incoming CCO and wider team to coordinate all external stakeholder activity, ensuring that the right people are in the right places at the right time
  • Be the forward looking lens on the CEOs client-facing activity and ensure that she is informed and prepared at all times whilst maintaining her focus and prioritisation
  • Work to develop a framework and structure for how the CEO and broader commercial team interact with clients through defining language, process and cadence
  • Own client communication on behalf of the CEO - be comfortable drafting emails and speaking to senior stakeholders at enterprise level with clarity and consistency
  • Organise client-facing materials. Develop systems for keeping meeting minutes organised, documents secure and available for CEO / externals as needed
  • Above all else - close loops and never drop the ball; follow up faster than anyone else and get sh*t done

Ideal Candidate Characteristics

  • Start up background or experience in a high-growth VC backed business pace, ideally B2B business in a customer / client-facing role
  • Hard working and logical thinker with experience supporting at the most senior level
  • Excellent communication skills, both written and verbal – and an affinity to connect with people around you and build relationships quickly
  • Excellent organisational and time management skills
  • Meticulous attention to detail - focused and responsive, able to deliver despite not understanding context (this is important given the role revolves around a very niche industry full of aviation speak)
  • Ability to multitask, take ownership and work at a very fast pace
  • Ability to process a substantial amount of information quickly, put it in perspective within context and formulate solutions and best course of action
  • The ability to work well under pressure, while being tactfully persistent
  • Exceptional technological literacy with particular proficiency in Microsoft Office software – Mail, Word, Excel, Powerpoint, Keynote
  • Happy to be in constant communication on Telegram App and phone working in ‘flow’ with connectivity sometimes required beyond core office hours
  • Excellent self management skills – strong personality with psychological and emotional stability, and excellent practical management

Location

The role will be primarily based in Zamna's Hammersmith office with travel to attend client meetings as and when required.

  • WC1X, King's Cross, Greater London
  • £600 - £650/day
    • Contract
  • 05 Mar 2020

Contract: Senior Devops opportunity (Python) - Ground breaking AI/Blockchain/Traceability platform (Outside of IR35)

Location: King's Cross, London

Rate: £600 - £650 per day

Duration: 12 month assignment 

I'm working with an exciting start-up, backed by an industry giant, who have launched a new and unique AI/Blockchain driven traceability platform.

A highly experienced Devops Engineer is required, with strong Python Development skills,  to assist with the build and enhancement of the platform!

Role details/requirements:

  • Explore a variety of Blockchain technologies and be at the fore-front of the devops delivery, across a highly innovative, cutting edge crypto platform, exploring Blockchain technologies for different verticals and use-cases to build niche platforms and solutions.
  • Working closely with AWS Cloud platform
  • Effective communicator with ability to set up and manage communication channels across IT
  • Commercial experience in containerisation and an expert around Docker & Kubernetes
  • Strong Python Development skills
  • Devops environment: AWS, K8's, Helm, related configs
  • Squads: Backend , FE, AI, Blockchain, Devops, PO's, QA (all onshore)
  • Other tech stack includes: Python, Blockchain, Rust, React, Angular, ES6, AWS, Docker, K8's, amongst many other cutting edge technologies

Sound interesting? Please apply to hear more!

Contract Senior Python/Devops opportunity (King's Cross) - Groubd breaking AI/Blockchain/Traceability platform!

  • WC1X, King's Cross, Greater London
  • £600 - £650/day
    • Contract
  • 05 Mar 2020

Contract: Senior Devops opportunity (Python) - Ground breaking AI/Blockchain/Traceability platform (Outside of IR35)

Location: King's Cross, London

Rate: £600 - £650 per day

Duration: 12 month assignment 

I'm working with an exciting start-up, backed by an industry giant, who have launched a new and unique AI/Blockchain driven traceability platform.

A highly experienced Devops Engineer is required, with strong Python Development skills,  to assist with the build and enhancement of the platform!

Role details/requirements:

  • Explore a variety of Blockchain technologies and be at the fore-front of the devops delivery, across a highly innovative, cutting edge crypto platform, exploring Blockchain technologies for different verticals and use-cases to build niche platforms and solutions.
  • Working closely with AWS Cloud platform
  • Effective communicator with ability to set up and manage communication channels across IT
  • Commercial experience in containerisation and an expert around Docker & Kubernetes
  • Strong Python Development skills
  • Devops environment: AWS, K8's, Helm, related configs
  • Squads: Backend , FE, AI, Blockchain, Devops, PO's, QA (all onshore)
  • Other tech stack includes: Python, Blockchain, Rust, React, Angular, ES6, AWS, Docker, K8's, amongst many other cutting edge technologies

Sound interesting? Please apply to hear more!

Contract Senior Python/Devops opportunity (King's Cross) - Groubd breaking AI/Blockchain/Traceability platform!