1st Line Support | £15/Hour (Inside IR35) | Liverpool | 3 Months

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time fix rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

Desirable Skills:

• ITIL v3 Foundation level qualification
• Vendor qualifications (Microsoft, CISCO, Citrix)
• A basic understanding of PC hardware and software, including Dameware and LogMeIn
• Experience of supporting a Windows 7/10 desktop environment

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Support | £15/Hour (Inside IR35) | Liverpool | 3 Months

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time fix rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

Desirable Skills:

• ITIL v3 Foundation level qualification
• Vendor qualifications (Microsoft, CISCO, Citrix)
• A basic understanding of PC hardware and software, including Dameware and LogMeIn
• Experience of supporting a Windows 7/10 desktop environment

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role: 3rd Line Technical Support & Solutions Engineer
Location: Blackburn
Salary: £40,000 - Negotiable

**INTERVIEWING NOW - DO NOT MISS OUT**
Are you looking for an exciting opportunity to work alongside experienced IT professionals in a well-established and forward-thinking MSP based in Blackburn? They are looking for a personable person to assist their clients, providing them with a 3rd line escalation point and taking the lead on technical and complex projects.

The Role & Required Experience:

• Support colleagues with escalated issues from the helpdesk
• 3rd line escalation point for complex solutions and network issues
• Leading & delivering complex projects
• Actively contribute to maintaining and acquiring accreditations
• You will spend a lot of time on client sites so the successful candidate will need to be very personable
• Design, Implementation & Management of virtual environments
• Project management & Delivery
• Working with the Business Development team to consult on, design and deploy on premise and cloud-based systems
• Virtualisation, VMWare, Hyper-V
• Knowledge and experience of cloud services AWS/Azure
• Office 365 Administration at higher level
• Knowledge and experience of Backup technologies (Veeam)
• Knowledge of scripting

They are looking to pay around £40,000 and it is an immediate requirement with interviews being arranged around you.

If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details.

3rd line, cisco, senior, infrastructure, networking, VMWare, Office 365, Windows Server, x86 Server, FC/iSCSI Storage solutions, Hyperconverged, Citrix, VMware Horizon, Azure, Firewalls

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 3rd Line Technical Support & Solutions Engineer
Location: Blackburn
Salary: £40,000 - Negotiable

**INTERVIEWING NOW - DO NOT MISS OUT**
Are you looking for an exciting opportunity to work alongside experienced IT professionals in a well-established and forward-thinking MSP based in Blackburn? They are looking for a personable person to assist their clients, providing them with a 3rd line escalation point and taking the lead on technical and complex projects.

The Role & Required Experience:

• Support colleagues with escalated issues from the helpdesk
• 3rd line escalation point for complex solutions and network issues
• Leading & delivering complex projects
• Actively contribute to maintaining and acquiring accreditations
• You will spend a lot of time on client sites so the successful candidate will need to be very personable
• Design, Implementation & Management of virtual environments
• Project management & Delivery
• Working with the Business Development team to consult on, design and deploy on premise and cloud-based systems
• Virtualisation, VMWare, Hyper-V
• Knowledge and experience of cloud services AWS/Azure
• Office 365 Administration at higher level
• Knowledge and experience of Backup technologies (Veeam)
• Knowledge of scripting

They are looking to pay around £40,000 and it is an immediate requirement with interviews being arranged around you.

If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details.

3rd line, cisco, senior, infrastructure, networking, VMWare, Office 365, Windows Server, x86 Server, FC/iSCSI Storage solutions, Hyperconverged, Citrix, VMware Horizon, Azure, Firewalls

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Our client based in the City is looking for an experienced Senior IT Support Analyst to start ASAP. The role Work alongside other Support Analysts to provide all elements of support to the IT Directors and staff.

In addition to day-to-day technical support, there will be a variety of on-going projects and migration tasks allocated by the IT Support Manager to all members of the team. These could be changes to IT systems, processes, applications or hardware replacements, as defined in the company’s on-going hardware and application upgrade/replacement programme.

In absence of IT Support Manager, provide senior point of escalation for day-to-day technical support issues and service management. In some circumstances, there will be requirements to support the Infrastructure team. This will require the ability to work outside of the traditional support role.

Necessary Skills/Experience:

• Microsoft Office suite (incl. O365)
• Windows 7/10 OS
• Microsoft Active Directory
• MS Group Policies
• SCCM packages
• Understanding of PowerShell
• Knowledge of Windows server administration
• Excellent technical troubleshooting skills.
• Knowledge of configuring PC hardware and peripherals
• Physically capable of carrying hardware (PCs/Printers)
• Knowledge and experience of TCP/IP networking fundamentals
• Excellent telephone manner and written communication skills
• Ability to prioritise and manage own workload in difficult and pressured situations
• Structured work habits and good personal time management
• Ability to highlight, recommend and implement continuous improvement processes
• Ability to adjust to meet the expectations of a wide range of users
• Proven experience of working in a Senior Technical IT Support role

Desirable Skills/Experience:

• Exposure to VoIP
• Exposure to mobile device management tools
• Knowledge of Citrix desirable

Desirable Qualifications:

• MCP/MCSA
• Career-related degree

This role will be required to travel on the odd occasion to other offices as and when required.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

Our client based in the City is looking for an experienced Senior IT Support Analyst to start ASAP. The role Work alongside other Support Analysts to provide all elements of support to the IT Directors and staff.

In addition to day-to-day technical support, there will be a variety of on-going projects and migration tasks allocated by the IT Support Manager to all members of the team. These could be changes to IT systems, processes, applications or hardware replacements, as defined in the company’s on-going hardware and application upgrade/replacement programme.

In absence of IT Support Manager, provide senior point of escalation for day-to-day technical support issues and service management. In some circumstances, there will be requirements to support the Infrastructure team. This will require the ability to work outside of the traditional support role.

Necessary Skills/Experience:

• Microsoft Office suite (incl. O365)
• Windows 7/10 OS
• Microsoft Active Directory
• MS Group Policies
• SCCM packages
• Understanding of PowerShell
• Knowledge of Windows server administration
• Excellent technical troubleshooting skills.
• Knowledge of configuring PC hardware and peripherals
• Physically capable of carrying hardware (PCs/Printers)
• Knowledge and experience of TCP/IP networking fundamentals
• Excellent telephone manner and written communication skills
• Ability to prioritise and manage own workload in difficult and pressured situations
• Structured work habits and good personal time management
• Ability to highlight, recommend and implement continuous improvement processes
• Ability to adjust to meet the expectations of a wide range of users
• Proven experience of working in a Senior Technical IT Support role

Desirable Skills/Experience:

• Exposure to VoIP
• Exposure to mobile device management tools
• Knowledge of Citrix desirable

Desirable Qualifications:

• MCP/MCSA
• Career-related degree

This role will be required to travel on the odd occasion to other offices as and when required.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/