keywords/skills

Showing page 4 of 26 (10 in 0.30 seconds)

  • Manchester
  • £50,000 - £68,000 per annum
    • Permanent
  • 10 Mar 2020

Programme Manager requiredby our client, an international organisation, to work within the Global Information Systems (GIS) Change Delivery team. This team is responsible for the management of Projects, Programmes and the overall GIS Portfolio of change delivery, and the definition of standard practices, methodologies and tools to ensure well managed delivery of change.

Based at our client’s prestigious offices in Manchester the role offers a fantastic opportunity to join a multicultural environment. They are offering a salary up to £67,600 + bonus & exceptional benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays.The role is offered as an 18 month Fixed Term Contract initially with possible extension.

Programme Manager will be involved in series of transformative projects looking to increase capabilities across a range of functional areas and create operational efficiencies of c£5M. The programme design covers several key workstreams, namely GIS Sourcing Strategy, Implementing Change Delivery framework, IT operations, Cost Optimisation, Engagement and Demand Management, Regional IT services model, Technology strategy, Technology Innovation, SIAM, ITiLv4, Agile development & DevOps.

Programme Manager - key skills and experience

  • Demonstrable experience - in large complex international organisation - of Programme team management, PMO Processes and Development project methodologies (Waterfall, Agile, SCRUM)
  • Axelos Managing Successful Programmes Foundation/Practitioner
  • Axelos PRINCE2 Foundation/Practitioner
  • Degree level qualification or equivalent

Programme Manager - core accountabilities

  • Realisation of the Programme Business Case, including key outputs and outcomes, delivery to schedule, and for ensuring that benefits realisation from the delivery is planned and delivered
  • Designing the Programme, including scope of Programme delivery, and securing its sign off by key stakeholders including the Senior Responsible Owner
  • Designing and securing sign off for the Programme Governance from SRO and GIS Head of Change Delivery
  • Day to day management of the Programme, including reporting, management of risks and issues, team and supplier management, management, tracking and reporting of the Programme budget
  • Preparing, managing and maintaining the key Programme control documents, including Programme Definition Document, Programme Management Plan, Stakeholder and Communications Plan, Risk and Issue Management Plan etc

Contact us now to discuss this exciting opportunity in Manchester based initially on an 18 month Fixed Term Contract, with remuneration package including a salary to £67,600 + bonus and exceptional benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays.

  • Manchester
  • £50,000 - £68,000 per annum
    • Permanent
  • 10 Mar 2020

Programme Manager requiredby our client, an international organisation, to work within the Global Information Systems (GIS) Change Delivery team. This team is responsible for the management of Projects, Programmes and the overall GIS Portfolio of change delivery, and the definition of standard practices, methodologies and tools to ensure well managed delivery of change.

Based at our client’s prestigious offices in Manchester the role offers a fantastic opportunity to join a multicultural environment. They are offering a salary up to £67,600 + bonus & exceptional benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays.The role is offered as an 18 month Fixed Term Contract initially with possible extension.

Programme Manager will be involved in series of transformative projects looking to increase capabilities across a range of functional areas and create operational efficiencies of c£5M. The programme design covers several key workstreams, namely GIS Sourcing Strategy, Implementing Change Delivery framework, IT operations, Cost Optimisation, Engagement and Demand Management, Regional IT services model, Technology strategy, Technology Innovation, SIAM, ITiLv4, Agile development & DevOps.

Programme Manager - key skills and experience

  • Demonstrable experience - in large complex international organisation - of Programme team management, PMO Processes and Development project methodologies (Waterfall, Agile, SCRUM)
  • Axelos Managing Successful Programmes Foundation/Practitioner
  • Axelos PRINCE2 Foundation/Practitioner
  • Degree level qualification or equivalent

Programme Manager - core accountabilities

  • Realisation of the Programme Business Case, including key outputs and outcomes, delivery to schedule, and for ensuring that benefits realisation from the delivery is planned and delivered
  • Designing the Programme, including scope of Programme delivery, and securing its sign off by key stakeholders including the Senior Responsible Owner
  • Designing and securing sign off for the Programme Governance from SRO and GIS Head of Change Delivery
  • Day to day management of the Programme, including reporting, management of risks and issues, team and supplier management, management, tracking and reporting of the Programme budget
  • Preparing, managing and maintaining the key Programme control documents, including Programme Definition Document, Programme Management Plan, Stakeholder and Communications Plan, Risk and Issue Management Plan etc

Contact us now to discuss this exciting opportunity in Manchester based initially on an 18 month Fixed Term Contract, with remuneration package including a salary to £67,600 + bonus and exceptional benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays.

  • Chelmsford
  • £200.00 per day
    • Contract
  • 10 Mar 2020
We have an exciting opportunity for a Desktop Support Analyst - 2nd Line/Office365 to join a well-established organisation in Chelmsford

**This role is inside IR35 - Umbrella contractor only**

Key Skills and experience

*Good Knowledge of Office365 applications including OneDrive, Teams, Office365
*Experience of Azure AD, Exchange On-Line and On-Prem
*A passion for continuous service improvement
*Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as a first point of contact
*Responsible for handling complex incidents requiring a high level of technical knowledge and, or, involving multiple suppliers according to agreed procedures to restore services quickly, maintain the quality and consistency of the service to minimise business disruption, enhance customer experience and maintain high levels of satisfaction
*Responsible for facilitating recovery to normal operation in complex service environments involving multiple suppliers following resolution of incidents ensuring business services are operating normally to ensure customer satisfaction
*Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement
*Responsible for analysing the causes of technically complex, multiple supplier incidents, and informing service owners in order to minimise probability of recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations
*Responsible for analysing metrics and reports on performance of the management process in support of simplification and continual service improvement to ensure minimal disruption in the business environment
*Specific individual and shared targets and objectives are defined annually within the performance management framework
*ISO/IEC 20000, PRINCE2 and MSP
*Good customer service skills Organisational behaviours
*Educated to A Level or equivalent in experience in a relevant subject
*Hold ITIL Practitioner level accreditation or equivalent professional qualification
*Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies
*Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
*Must demonstrate a track record of working within effective teams delivering high quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
*Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
*Good written, verbal communication and presentational skills

So if you are a Desktop Support Analyst - 2nd Line looking for your next opportunity please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
  • Chelmsford
  • £200.00 per day
    • Contract
  • 10 Mar 2020
We have an exciting opportunity for a Desktop Support Analyst - 2nd Line/Office365 to join a well-established organisation in Chelmsford

**This role is inside IR35 - Umbrella contractor only**

Key Skills and experience

*Good Knowledge of Office365 applications including OneDrive, Teams, Office365
*Experience of Azure AD, Exchange On-Line and On-Prem
*A passion for continuous service improvement
*Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as a first point of contact
*Responsible for handling complex incidents requiring a high level of technical knowledge and, or, involving multiple suppliers according to agreed procedures to restore services quickly, maintain the quality and consistency of the service to minimise business disruption, enhance customer experience and maintain high levels of satisfaction
*Responsible for facilitating recovery to normal operation in complex service environments involving multiple suppliers following resolution of incidents ensuring business services are operating normally to ensure customer satisfaction
*Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement
*Responsible for analysing the causes of technically complex, multiple supplier incidents, and informing service owners in order to minimise probability of recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations
*Responsible for analysing metrics and reports on performance of the management process in support of simplification and continual service improvement to ensure minimal disruption in the business environment
*Specific individual and shared targets and objectives are defined annually within the performance management framework
*ISO/IEC 20000, PRINCE2 and MSP
*Good customer service skills Organisational behaviours
*Educated to A Level or equivalent in experience in a relevant subject
*Hold ITIL Practitioner level accreditation or equivalent professional qualification
*Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies
*Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
*Must demonstrate a track record of working within effective teams delivering high quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
*Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
*Good written, verbal communication and presentational skills

So if you are a Desktop Support Analyst - 2nd Line looking for your next opportunity please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
  • Southampton
  • £50,000 - £60,000 per annum
    • Permanent
  • 10 Mar 2020
We have an exciting opportunity for a technical presales consultant - Azure/365/storage /migrations to join a prestigious client in Southampton. Successful candidate will be proficient in Azure, 365, storage and migrations that can write really good time estimates for work and engage with customers.

Primary Accountabilities

*Design, develop and maintain products and services which support the on-boarding, in life management and support of the customer.
*To deliver customer and service excellence within the Customer Strategy Team ensuring all engagements, internal and external, are delivered to the required standard and within the delivery timescales.
*To complete technical installations, deliver customer projects on time and within budget to agreed standards.
*Responsible for proactively assisting with recommendations and delivery of solutions to customers maximising customer satisfaction and revenue growth.
*Proactively engage with the sales team including pre-sales activity to assist, promote and identify the correct solutions for customers where necessary.
*Support the new business team and where necessary work as part of the implementation team ensuring project delivery is implemented according to the recommendations.
*Keep up to date with best practice in our key products, suggest and recommend changes to the business and processes to improve the performance of a customer's IT service.
*Provide professional and expert technical support through the on-boarding process for Managed Services. The goal being a high level of customer satisfaction for any new business.
*Technical delivery of complex projects for customers including the planning, execution and washup of projects whilst working with the wider team and the Head of Project Delivery.
*Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth.
*Delivery of consultancy services for customers for within specialist technical areas and assistance in delivery of Technology Roadmaps where appropriate
*Deliver detailed costed time estimates to the sales team
*Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of company.
*Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the Company's ISO standards

Personal Attributes (required role behaviours)

*Passion for business success and meeting or exceeding targets
*Solution focused, takes accountability for own actions and constantly strives for greater results.
*Autonomous self-starter, able to acquire new knowledge and skills quickly
*Confident and professional with excellent interpersonal, negotiation, communication and presentation skills
*Customer and stakeholder focused
*Must thrive in a high growth, fast-paced work environment
*Resilient, remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.

Qualifications, Experience, Knowledge and Skills

Essential

*Successful proven track record in design and delivery of technical projects to customers
*Minimum of 24 months' work experience in a consultant's role in a managed service provider environment
*MCSE, VCP, CCNA or equivalent technical qualifications
*Proven experience completing migrations to Microsoft Office 365 and Azure
*Experience with Unified Communications, Voice networks and VOIP solutions
*Proven experience designing and supporting complex networks
*Proven ability in project planning and product management
*Excellent computing and technical skills
*Able to communicate clearly and concisely to all levels
*Exceptional coordination and planning skills
*Be able to acquire new knowledge and skills quickly and apply to business situations
*Excellent interpersonal, communication, negotiation, and presentation skills
*Knowledge and experience of Microsoft based solutions
*Proven experience in customer deployments and supporting large scale project implementations
*Extensive experience of installing and administrating MS Windows Server and Client technologies up to Windows 10 (minimum 48 months)

Desirable

*Degree level education or equivalent experience
*Recognised project management qualification, e.g. PRINCE2, MSP, APMP
*Demonstrable experience of Service introduction and 'Go to Market' processes
*Experience in an IT, Cloud or service-related industry

So if you are a technical presales consultant looking for your next exciting opportunity please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • Southampton
  • £50,000 - £60,000 per annum
    • Permanent
  • 10 Mar 2020
We have an exciting opportunity for a technical presales consultant - Azure/365/storage /migrations to join a prestigious client in Southampton. Successful candidate will be proficient in Azure, 365, storage and migrations that can write really good time estimates for work and engage with customers.

Primary Accountabilities

*Design, develop and maintain products and services which support the on-boarding, in life management and support of the customer.
*To deliver customer and service excellence within the Customer Strategy Team ensuring all engagements, internal and external, are delivered to the required standard and within the delivery timescales.
*To complete technical installations, deliver customer projects on time and within budget to agreed standards.
*Responsible for proactively assisting with recommendations and delivery of solutions to customers maximising customer satisfaction and revenue growth.
*Proactively engage with the sales team including pre-sales activity to assist, promote and identify the correct solutions for customers where necessary.
*Support the new business team and where necessary work as part of the implementation team ensuring project delivery is implemented according to the recommendations.
*Keep up to date with best practice in our key products, suggest and recommend changes to the business and processes to improve the performance of a customer's IT service.
*Provide professional and expert technical support through the on-boarding process for Managed Services. The goal being a high level of customer satisfaction for any new business.
*Technical delivery of complex projects for customers including the planning, execution and washup of projects whilst working with the wider team and the Head of Project Delivery.
*Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth.
*Delivery of consultancy services for customers for within specialist technical areas and assistance in delivery of Technology Roadmaps where appropriate
*Deliver detailed costed time estimates to the sales team
*Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of company.
*Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the Company's ISO standards

Personal Attributes (required role behaviours)

*Passion for business success and meeting or exceeding targets
*Solution focused, takes accountability for own actions and constantly strives for greater results.
*Autonomous self-starter, able to acquire new knowledge and skills quickly
*Confident and professional with excellent interpersonal, negotiation, communication and presentation skills
*Customer and stakeholder focused
*Must thrive in a high growth, fast-paced work environment
*Resilient, remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.

Qualifications, Experience, Knowledge and Skills

Essential

*Successful proven track record in design and delivery of technical projects to customers
*Minimum of 24 months' work experience in a consultant's role in a managed service provider environment
*MCSE, VCP, CCNA or equivalent technical qualifications
*Proven experience completing migrations to Microsoft Office 365 and Azure
*Experience with Unified Communications, Voice networks and VOIP solutions
*Proven experience designing and supporting complex networks
*Proven ability in project planning and product management
*Excellent computing and technical skills
*Able to communicate clearly and concisely to all levels
*Exceptional coordination and planning skills
*Be able to acquire new knowledge and skills quickly and apply to business situations
*Excellent interpersonal, communication, negotiation, and presentation skills
*Knowledge and experience of Microsoft based solutions
*Proven experience in customer deployments and supporting large scale project implementations
*Extensive experience of installing and administrating MS Windows Server and Client technologies up to Windows 10 (minimum 48 months)

Desirable

*Degree level education or equivalent experience
*Recognised project management qualification, e.g. PRINCE2, MSP, APMP
*Demonstrable experience of Service introduction and 'Go to Market' processes
*Experience in an IT, Cloud or service-related industry

So if you are a technical presales consultant looking for your next exciting opportunity please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • London
  • £60,000 - £85,000 per annum
    • Permanent
  • 10 Mar 2020

Programme Lead - Microsoft Cloud Transformation

To £85k + Car allowance + Bonus

Simply put our client are leaders in digital transformation.

An enterprise consulting business and a high-profile partner to Microsoft, they help clients realise business potential through the adoption and use of Microsoft Cloud and Mobile technology. 

With a new age culture, they sit at the leading edge of current and future technology. If you wantto work for an organisation that has no pre-defined boundaries and the ability for you to shape and develop your own role then these opportunities could be for you.

As one of the highest profile Microsoft partners they deliver business change and digital transformation through the adoption of Microsoft technology and as part of their 2020 growth plans, they now require experienced Engagement Manager / Project Manager's who can lead client centric digital change engagements as part of their business consulting, digital transformation, new age enterprise productivity or next generation Digital Workplace solutions.

Working in the large enterprise space across multiple verticals, their client engagements sit across the range of Microsoft Transformation (platforms, applications and services) including Public and Private sectors (Local and Central Government, Health, Defense, Finance etc) They also provide a fantastic new age working environment, flexible remote delivery and a culture that breeds success!

Positioned within consulting and digital change these roles include a blend of engagement, project and change management working with the customer to lead the project team and understand the technology transition and business effect.

Responsibilities:

  • Establish a strategy of delivery including continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle
  • Deliver complex engagements within the constraints of schedule, features, functionality and cost.
  • Manage the work that must be done in order to deliver an integrated solution usually composed of solutions, services, or a formalised solution offering
  • Create an environment to support issue and risk management where the project team has visible, measurable, and repeatable processes for managing these issues and risks
  • Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
  • Manages resources, customer resources and materials used to complete tasks in a project
  • Maintains the MMP / Master Project Plan, MPS / Master Project Schedule and deliverables
  • Stays current and involved in collecting conditions of the project relative to resources (people and cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyse variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
  • Collects, reviews and publishes project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
  • Follows the principles of a recognised methodology in project delivery

 EXPERIENCE

  • You should have previous consultancy experience
  • Experience managing Microsoft O365 based transformation programmes
  • Preferably experience or exposure to structured process (PRINCE2, PMI, APMP, SCRUM etc) and development (e.g. Waterfall, SSASM, Lean, Agile, DSDM, SDLC etc) methodologies
  • Experience / exposure to change management in terms of process and organisation
  • Essential to demonstrate management of multiple projects concurrently
  • Professional Services experience
  • Strong organisational and planning skills
  • Workshop facilitation
  • Demonstrable negotiation skills
  • A “can do“ attitude

WHAT'S IN IT FOR YOU? 

My Client is dedicated to keeping you at the forefront of technology, working on some of the most prestigious clients out there whilst also remaining a relaxed, accomodating and family orientated environment. Flexible working hours, serious investment in your career pathway and certifications and an unparralelled progression opportunity in a rapdily growing partner. 

  • London
  • £60,000 - £85,000 per annum
    • Permanent
  • 10 Mar 2020

Programme Lead - Microsoft Cloud Transformation

To £85k + Car allowance + Bonus

Simply put our client are leaders in digital transformation.

An enterprise consulting business and a high-profile partner to Microsoft, they help clients realise business potential through the adoption and use of Microsoft Cloud and Mobile technology. 

With a new age culture, they sit at the leading edge of current and future technology. If you wantto work for an organisation that has no pre-defined boundaries and the ability for you to shape and develop your own role then these opportunities could be for you.

As one of the highest profile Microsoft partners they deliver business change and digital transformation through the adoption of Microsoft technology and as part of their 2020 growth plans, they now require experienced Engagement Manager / Project Manager's who can lead client centric digital change engagements as part of their business consulting, digital transformation, new age enterprise productivity or next generation Digital Workplace solutions.

Working in the large enterprise space across multiple verticals, their client engagements sit across the range of Microsoft Transformation (platforms, applications and services) including Public and Private sectors (Local and Central Government, Health, Defense, Finance etc) They also provide a fantastic new age working environment, flexible remote delivery and a culture that breeds success!

Positioned within consulting and digital change these roles include a blend of engagement, project and change management working with the customer to lead the project team and understand the technology transition and business effect.

Responsibilities:

  • Establish a strategy of delivery including continuous risk and issue identification and management that enables proactive decisions and actions throughout the project life cycle
  • Deliver complex engagements within the constraints of schedule, features, functionality and cost.
  • Manage the work that must be done in order to deliver an integrated solution usually composed of solutions, services, or a formalised solution offering
  • Create an environment to support issue and risk management where the project team has visible, measurable, and repeatable processes for managing these issues and risks
  • Executes established policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment
  • Manages resources, customer resources and materials used to complete tasks in a project
  • Maintains the MMP / Master Project Plan, MPS / Master Project Schedule and deliverables
  • Stays current and involved in collecting conditions of the project relative to resources (people and cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, performs the process of comparing actual performance with planned performance, analyse variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol
  • Collects, reviews and publishes project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion
  • Follows the principles of a recognised methodology in project delivery

 EXPERIENCE

  • You should have previous consultancy experience
  • Experience managing Microsoft O365 based transformation programmes
  • Preferably experience or exposure to structured process (PRINCE2, PMI, APMP, SCRUM etc) and development (e.g. Waterfall, SSASM, Lean, Agile, DSDM, SDLC etc) methodologies
  • Experience / exposure to change management in terms of process and organisation
  • Essential to demonstrate management of multiple projects concurrently
  • Professional Services experience
  • Strong organisational and planning skills
  • Workshop facilitation
  • Demonstrable negotiation skills
  • A “can do“ attitude

WHAT'S IN IT FOR YOU? 

My Client is dedicated to keeping you at the forefront of technology, working on some of the most prestigious clients out there whilst also remaining a relaxed, accomodating and family orientated environment. Flexible working hours, serious investment in your career pathway and certifications and an unparralelled progression opportunity in a rapdily growing partner. 

  • South East London
  • £60,000 - £80,000 per annum, inc benefits, OTE
    • Permanent
  • 10 Mar 2020

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

  • Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
  • Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
  • Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
  • Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
  • Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
  • Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
  • Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
  • Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
  • Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
  • Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
  • Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
  • Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

  • ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
  • Formal tender management processes
  • Microsoft Licensing & Microsoft Office 365 Services
  • Virtual desktop / terminal servers deployment
  • Mobile Device Management deployment
  • Awareness of PRINCE2 Project Management
  • South East London
  • £60,000 - £80,000 per annum, inc benefits, OTE
    • Permanent
  • 10 Mar 2020

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

  • Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
  • Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
  • Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
  • Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
  • Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
  • Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
  • Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
  • Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
  • Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
  • Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
  • Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
  • Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

  • ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
  • Formal tender management processes
  • Microsoft Licensing & Microsoft Office 365 Services
  • Virtual desktop / terminal servers deployment
  • Mobile Device Management deployment
  • Awareness of PRINCE2 Project Management