Becoming an Enterprise Service Architect with Smart DCC:
Location: Either Ruddington or Manchester (Travel to other DCC sites would be required)
What you'll be doing:
- Lead on programmes and projects of work, acting as Subject Matter Experts and ensuring the solution delivers the best option for the customer;
- develop and maintain the DCC Service Catalogue; operating within the ITIL frameworks and compliant with ISO2000;
- Assessing current service management processes, identifying inefficiencies, and providing appropriate resolutions.
- The translation of requirements and obligations into a E-2-E output that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs)
- Consulting on the knowledge, selection, and implementation of complex tools or methodologies throughout service management practices.
- Leading in the design, development and implementation of management procedures for newly released services.
- Identification of Service risks in contract clauses and recommendation as to how to best resolve issues
- Ensuring the development of the appropriate set of skills within the team to support the business and the products in the service portfolio
- Leading and moderating workshops and training sessions;
What we're looking for:
- Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
- Strong background in the Design of Managed Services and Enterprise solution technology and services
- Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
- Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
- Strong knowledge relating to service management and ITSM toolsets, service architecture
- Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
- Creative problem solving and analysis skills with an ability to identify service gaps and develop and implement solutions meeting the needs of the business
- be able to write WI's, Knowledge Articles and Training material;
About the Smart Data Communications Company (DCC)
At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
Smart Data Communications Company (DCC) are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.
What's in it for you?
- A competitive basic salary
- 25 days holiday (rising to 27) with the opportunity to buy extra leave
- a discretionary annual bonus up to 20%, 10% car allowance
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- At Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc.
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact recruiter.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.