Senior IT and Business Service Analyst - Snr Business Analyst#
Education Sector
Salary: £41,526 - £49,553 per annum
Coventry
This is a fantastic opportunity for an experienced Business Analyst to contribute to a world-leading organisation.
Working as part of a team of Analysts alongside Project Managers, Service Owners and customers the person in this role will enable IT Services and meet the strategic objectives of customer groups. You will apply business analysis techniques to understand the problem to be solved, producing the correct and appropriate level of requirements analysis, mapping current and future processes and advising customers with solution selection and implementation.
The role also involves identifying process and IT improvements and issues and where appropriate coordinating activities to ensure services are adapted to meet current and emerging needs. Working with established IT standard processes (ITIL, PRINCE), you will work closely with our customers at all levels across the University. You will establish effective working relationships at a strategic level, influencing the customer strategy and corresponding IT service strategies.
This is a post for an experienced Business Analyst. There is variety, a great working environment, and an opportunity to contribute significantly to the University.
Job Description
To work as part of a team of Analysts, with Project Managers, Service Owners and customers to enable IT Services to meet the strategic objectives of customer groups.
Applying business analysis techniques to understand the problem to be solved, producing the correct and appropriate level of requirements analysis, mapping current and future processes and advising customers with solution selection and implementation.
To identify process and IT improvements and issues, where appropriate coordinating activities to ensure services are adapted to meet current and emerging needs.
To establish effective working relationships at a strategic level, influencing the customer strategy and corresponding IT service strategies.
DUTIES AND RESPONSIBILITIES
1. Develop a deep understanding of customer processes, strategies, priorities and constraints. Identify opportunities for process and performance improvement through the use of IT and process analysis techniques. Work with customers to inform IT strategies and standards. Drive and challenge customers' assumptions as to the way they will successfully introduce new business processes and solutions and contribute to robust process change and solution selection and implementation.
2. Apply previous experience of software development, to ensure that customers receive informed advice regarding the effective use of IT to achieve their goals, and manage the relationship with colleagues who provide technical and project management support for service delivery.
3. Initiate and contribute to the ongoing development of technical documents for systems requirements, support models, etc. Produce process documents including: process maps and analyses, metrics design and performance management.
4. Work independently with a diverse group of staff from both business and technical areas, and external suppliers creating opportunities to listen to customers and understand their needs, building relationships across the University. Work with the customer to determine the root cause of issues to identify the underlying true requirements and distinguish these from user requests. Attend formal University structures (faculty and department IT committees) and service reviews.
5. Play a leading role to analyse, document, propose and recommend solutions for customer areas.
- Work with the project sponsor to develop accurate, meaningful and measurable business cases. - Draw on previous analysis experience and use a variety of business analysis methods (e.g. interviews, document analysis, requirements workshops, business process analysis, use cases, task, workflow analysis and facilitation) to elicit requirements and document business processes.
- Critically evaluate the requirements gathered from various sources and, where necessary, reconcile any conflicts.
- Prepare and present the business case, requirements and solution options at the levels appropriate to different audiences and for different deliverables, deconstructing high level
information into details and abstracting up from low level information to a general understanding as needed.
- Deliver the relevant documentation as required, including functional specification; business requirements specification; detailed requirements specification; use cases and process documentation.
- Lead in the production of IT requirements documentation and supervise less senior analysts for formal procurement procedures.
- Identify and appraise solution options, carrying out options and gap analysis, to inform recommendations for implementation.
6. In the context of allocated project work, use expertise to act as liaison between the business and project teams, technology suppliers, technical and support teams to ensure the solution meets user requirements and that issues are identified and addressed as early as possible.
7. Develop proposals for service improvements and new solutions with Service Owners for technical and nontechnical audiences including the development of technical documents based on the UML framework (use cases, test cases, activity diagrams), BPMN notation framework and Lean Six Sigma skills (or equivalent).
8. Liaise as appropriate with all those within ITS responsible for delivering relevant services. Building good relationships with all internal teams working to support and develop new services is a crucial part of the role. In addition, where appropriate, and in conjunction with the relevant Service Owner, manage the performance of key external suppliers.
9. Contribute to the strategic development of ITS plans as an advocate for new and enhanced services.
10. Other duties commensurate with the scope and grading of the role.
Desirable C
Lean Six Sigma certification to Green Belt level or equivalent (a,C)
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.