Main Purpose of the Job:
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To promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of assigned infrastructure and services (both on-premise and cloud).
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Perform regular system monitoring to verifying the integrity and availability of appropriate infrastructure and services.
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Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues.
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Participate in 3rd Line incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
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Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
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Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service.
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Support our 24/7 business by participating in an out of hours rota.
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Follow and contribute to the appropriate controls over configuration and change. Maintain the expected level of documentation, to ensure adherence to common process and reference resources are created to describe all changes.
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Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.
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Serve as a subject matter expert (SME) for in-scope technologies and services (More detail in Desired Skills below)
Job DescriptionYou may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing c. 11,500 colleagues across 16 manufacturing sites we supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals.
What we’re looking for -
Good customer service skills, with experience of strong stakeholder management (IT and beyond).
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Good problem-solving skills and techniques
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Experience of working in a fast-paced environment with demonstrated skills in prioritisation and resource management with minimal guidance.
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Experience working within a multi-region or global organisation
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Experience of working with multiple suppliers/vendors/partners and contributing to or owning the relationship (Supplier reviews etc)
What skills are we looking for
Operating Systems:
Required:
Windows Server 2008 R2 and above
Desired:
Redhat 7 and above
Software and Services:
Required:
Office 365 Administration
Standard Office Suite
Exchange Online
Sharepoint Online
Azure Connect
Security and Compliance
Licensing
On-Premise Skype for Business
PowerShell (Scripting)
VMWare Management
Citrix 6 and above Management
Client and Server Management (Ivanti)
Active Directory
Group Policy
DNS and DHCP
Veeam Backup and Cloud Sync
Azure Cloud Sync
Symantec Endpoint Protection
One Identity (Quest) Active Roles
One Identity (Quest) Password Manager
Desired:
Azure Cloud Administration
Microsoft Teams
Microsoft SQL Administration
Zabbix Monitoring
Forcepoint Websense
SSL Certificate Management
What you’ll get in return - Competitive salary and job-related benefits
- Holidays
- Pension up to 8% matched
- Company share save scheme
- Greencore Qualifications
- Exclusive Greencore employee discount platform
Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.