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Services Manager
  • Milton Keynes
  • Competitive salary
    • Permanent
  • 04 Mar 2020

SHI has an exciting opportunity available in our Enterprise Solutions Group for a manager of our evolving services team. The Services Manager will lead a small team focused on the partner project delivery model and enable the execution of continuous improvement and expansion of the services portfolio. The Services Manager will partner with internal and external resources and other members of the SHI leadership and sales team to build and improve on our ability to deliver a broad range of services that underpins an exceptional customer experience.

Responsibilities

Includes, but not limited to the following:

  • Oversight of SHI and partner delivered services engagements, including customer escalations
  • Oversight and mentoring of Partner Service Administrators and delivery partners, including ongoing review of performance
  • Ongoing improvement of the partner-delivered project process and engagement
  • Provide subject matter expertise in the development of statements of work and applicable templates
  • Liaise closely with the contracts team for the creation of localized S.O.W documentation and T&C reviews with a focus on risk mitigation
  • Drive process improvement and system automations in order to improve efficiency
  • The role includes acting as an escalation point for the team, driving consistency of engagement and reviewing deliverables
  • The ideal candidate will possess a broad understanding of the supporting technologies and partner services employed across the IT enterprise estate
  • Management of partner issues and escalations to an agreeable outcome
  • Participation in business strategy discussions and solution workshops as needed
  • Be responsible for mentoring team members to help qualify services opportunities and translate requirements at a high-level providing advice and guidance on partner engagements
  • You will Support the ESG director by being an effective line manager demonstrated by conducting regular team meetings, 1:1 reviews, 360 appraisals and assessments.
  • You will provide management and reporting of both individual and team performance, help define and monitor individual KPIs and address conduct and capability issues in line with SHI policies and procedures
  • Ensure the team maintains the right blend of skills to deal with the incoming opportunities, meets SHI’s partner certification requirements and support the individual team members in their personal development goals
  • Support the ESG Director in continued growth of the ESG team through the recruitment, onboarding, training, management and retention of highly skilled employees
  • Adopt a continual service improvement and review focus, suggesting improvements of internal processes and procedures and where there are gaps ensuring alignment to ITIL frameworks
  • Work with the ESG Director to continually assess technology trends and our services portfolio
  • Represent SHI/ESG at relevant industry events
  • Maintain/Achieve certifications relevant to job role
  • Support the RFI/RFP process and proposal creation for data center professional services

Qualifications

Education

  • University Degree in business or equivalent.

Required Certifications:

  • Information Technology Infrastructure Library (ITIL) V3 or above in a management discipline
  • Prince 2 Project Management certification
  • 3 years service management experience working with data center technologies such as: network, compute, storage, virtualization, data protection and cloud.
  • 3 years team management experience in a customer facing or customer support role
  • Must have service/team management experience with a proven track record of managing service partners

Required Skills

  • Excellent organization, communication, verbal & written skills
  • Must be results driven with a strong sense of urgency
  • Self-study and independent work to increase job related knowledge and skills
  • Strong written and verbal communication skills
  • Excellent World Class Support and follow through with limited to no follow up from senior management
  • Outstanding attention to detail and problem-solving capabilities
  • Ability to learn fast, absorb knowledge and apply newly learned information on a daily basis
  • Strong planning, organization, management and prioritization skills
  • Positive attitude towards ESG and passionate about SHI’s success
  • Proficient in Microsoft Office Products, especially Excel
  • Self-motivated with the ability to work in a fast-paced and dynamic environment

Preferred Skills:

  • Services experience within a Pre-Sales Solution Practice or VAR Reseller environment
  • Experience of managing a team of service professionals

Benefits:

  • Bupa Healthcare - after qualifying period
  • Life Assurance - after qualifying period
  • Eyecare Vouchers
  • Childcare Vouchers
  • Fully paid Employee parking permit

About SHI

Innovative Solutions. World Class Support.

SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

Services Manager
  • Milton Keynes
  • Competitive salary
    • Permanent
  • 04 Mar 2020

SHI has an exciting opportunity available in our Enterprise Solutions Group for a manager of our evolving services team. The Services Manager will lead a small team focused on the partner project delivery model and enable the execution of continuous improvement and expansion of the services portfolio. The Services Manager will partner with internal and external resources and other members of the SHI leadership and sales team to build and improve on our ability to deliver a broad range of services that underpins an exceptional customer experience.

Responsibilities

Includes, but not limited to the following:

  • Oversight of SHI and partner delivered services engagements, including customer escalations
  • Oversight and mentoring of Partner Service Administrators and delivery partners, including ongoing review of performance
  • Ongoing improvement of the partner-delivered project process and engagement
  • Provide subject matter expertise in the development of statements of work and applicable templates
  • Liaise closely with the contracts team for the creation of localized S.O.W documentation and T&C reviews with a focus on risk mitigation
  • Drive process improvement and system automations in order to improve efficiency
  • The role includes acting as an escalation point for the team, driving consistency of engagement and reviewing deliverables
  • The ideal candidate will possess a broad understanding of the supporting technologies and partner services employed across the IT enterprise estate
  • Management of partner issues and escalations to an agreeable outcome
  • Participation in business strategy discussions and solution workshops as needed
  • Be responsible for mentoring team members to help qualify services opportunities and translate requirements at a high-level providing advice and guidance on partner engagements
  • You will Support the ESG director by being an effective line manager demonstrated by conducting regular team meetings, 1:1 reviews, 360 appraisals and assessments.
  • You will provide management and reporting of both individual and team performance, help define and monitor individual KPIs and address conduct and capability issues in line with SHI policies and procedures
  • Ensure the team maintains the right blend of skills to deal with the incoming opportunities, meets SHI’s partner certification requirements and support the individual team members in their personal development goals
  • Support the ESG Director in continued growth of the ESG team through the recruitment, onboarding, training, management and retention of highly skilled employees
  • Adopt a continual service improvement and review focus, suggesting improvements of internal processes and procedures and where there are gaps ensuring alignment to ITIL frameworks
  • Work with the ESG Director to continually assess technology trends and our services portfolio
  • Represent SHI/ESG at relevant industry events
  • Maintain/Achieve certifications relevant to job role
  • Support the RFI/RFP process and proposal creation for data center professional services

Qualifications

Education

  • University Degree in business or equivalent.

Required Certifications:

  • Information Technology Infrastructure Library (ITIL) V3 or above in a management discipline
  • Prince 2 Project Management certification
  • 3 years service management experience working with data center technologies such as: network, compute, storage, virtualization, data protection and cloud.
  • 3 years team management experience in a customer facing or customer support role
  • Must have service/team management experience with a proven track record of managing service partners

Required Skills

  • Excellent organization, communication, verbal & written skills
  • Must be results driven with a strong sense of urgency
  • Self-study and independent work to increase job related knowledge and skills
  • Strong written and verbal communication skills
  • Excellent World Class Support and follow through with limited to no follow up from senior management
  • Outstanding attention to detail and problem-solving capabilities
  • Ability to learn fast, absorb knowledge and apply newly learned information on a daily basis
  • Strong planning, organization, management and prioritization skills
  • Positive attitude towards ESG and passionate about SHI’s success
  • Proficient in Microsoft Office Products, especially Excel
  • Self-motivated with the ability to work in a fast-paced and dynamic environment

Preferred Skills:

  • Services experience within a Pre-Sales Solution Practice or VAR Reseller environment
  • Experience of managing a team of service professionals

Benefits:

  • Bupa Healthcare - after qualifying period
  • Life Assurance - after qualifying period
  • Eyecare Vouchers
  • Childcare Vouchers
  • Fully paid Employee parking permit

About SHI

Innovative Solutions. World Class Support.

SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

Case Management Developer - Leeds
  • Leeds
  • Competitive salary
    • Permanent
  • 04 Mar 2020

Case Management Developer - Leeds

Keywords - Software Developer, Case Management Developer, Visualfiles, Proclaim, Tikit, SQL.

I am currently partnering with an award winning Law Firm based in Leeds, assisting with a key hire within their IT team as a Case Management Developer. You'd be joining in a newly created role, so it's a great opportunity to really make this role your own. We are open to considering candidates at Junior, Mid or Senior Level, as due to expansion it's likely there is going to be more than one role available.

As a case management developer, you'd be working on a well-known Case Management System and we are open to speaking to Case Management Developers who have worked on off the shelf or internally developed bespoke packages.

As a Case Management Developer, you will be responsible for the ongoing development and maintenance of their case management system. You will work on system upgrades, client onboarding, system maintenance, data cleansing and IT Support as and when necessary.

From a technical perspective, we are looking for a candidate with skills across some of the following areas:

  • Case Management systems development
  • SQL development or reporting
  • T-SQL
  • Microsoft technologies - C#, SSIS, SSRS
  • ITIL, Agile software development

The IT team have a massive amount of Partner backing, and you'd be joining at a time where there are a number of projects to be delivered on. It's not just going to be BAU development, and so if you're feeling a little frustrated or bored in your current role then please get in touch.

If you are a case management developer, or a developer currently working within a law firm then we would be keen to speak with you. For further details and to apply, please send your CV or message me at jon.brass @ circlerecruitment.com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Case Management Developer - Leeds
  • Leeds
  • Competitive salary
    • Permanent
  • 04 Mar 2020

Case Management Developer - Leeds

Keywords - Software Developer, Case Management Developer, Visualfiles, Proclaim, Tikit, SQL.

I am currently partnering with an award winning Law Firm based in Leeds, assisting with a key hire within their IT team as a Case Management Developer. You'd be joining in a newly created role, so it's a great opportunity to really make this role your own. We are open to considering candidates at Junior, Mid or Senior Level, as due to expansion it's likely there is going to be more than one role available.

As a case management developer, you'd be working on a well-known Case Management System and we are open to speaking to Case Management Developers who have worked on off the shelf or internally developed bespoke packages.

As a Case Management Developer, you will be responsible for the ongoing development and maintenance of their case management system. You will work on system upgrades, client onboarding, system maintenance, data cleansing and IT Support as and when necessary.

From a technical perspective, we are looking for a candidate with skills across some of the following areas:

  • Case Management systems development
  • SQL development or reporting
  • T-SQL
  • Microsoft technologies - C#, SSIS, SSRS
  • ITIL, Agile software development

The IT team have a massive amount of Partner backing, and you'd be joining at a time where there are a number of projects to be delivered on. It's not just going to be BAU development, and so if you're feeling a little frustrated or bored in your current role then please get in touch.

If you are a case management developer, or a developer currently working within a law firm then we would be keen to speak with you. For further details and to apply, please send your CV or message me at jon.brass @ circlerecruitment.com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Lead Software Engineer
  • Cheltenham
  • £45,000 - £50,000 per annum
    • Permanent
  • 04 Mar 2020

LEAD SOFTWARE ENGINEER - JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

FANTASTIC OPENING WITHIN A LEADING SOFTWARE HOUSE IN CHELTENHAM!!

  • LEAD SOFTWARE ENGINEER
  • JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX
  • Based in Cheltenham, easily commutable from surrounding areas!
  • Salary up to £50,000
  • To apply, or to find out more, please call or email

Sourced by: @TechCareers_SW - your 24/7 twitter feed of latest IT vacancies across the South West.

WHO ARE WE?
We operate within the defence sector, utilising innovation, and technology to develop highly complex systems and products to customers across the globe. We are at an exciting time within our company, by joining us now, you will become a part of a rapidly growing organisation who make real difference in the world! We work in an agile environment, employing best practice and teamwork

WHAT WILL YOU BE DOING?
As our new Lead Engineer, you will be using your skills in programming, operating systems, architectures and methodology to make progressive change in the security sector across the globe. You will be working as part of a professional, innovative team to provide complex solutions to the problems facing our customers. You will therefore be required to have expertise across the Java stack, as well as excellent communication, with experience in technical leadership.

WE NEED YOU TO HAVE...

  • At least 5 years commercial experience working with Java
  • A drive to succeed and continue to grow
  • An understanding of the full development lifecycle
  • JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

TO BE CONSIDERED...
Please either apply by clicking online or emailing me directly to . For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter and Instagram @SearchableKelly or connect with me on LinkedIn! I look forward to hearing from you.

Key Skills:
JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

Lead Software Engineer
  • Cheltenham
  • £45,000 - £50,000 per annum
    • Permanent
  • 04 Mar 2020

LEAD SOFTWARE ENGINEER - JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

FANTASTIC OPENING WITHIN A LEADING SOFTWARE HOUSE IN CHELTENHAM!!

  • LEAD SOFTWARE ENGINEER
  • JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX
  • Based in Cheltenham, easily commutable from surrounding areas!
  • Salary up to £50,000
  • To apply, or to find out more, please call or email

Sourced by: @TechCareers_SW - your 24/7 twitter feed of latest IT vacancies across the South West.

WHO ARE WE?
We operate within the defence sector, utilising innovation, and technology to develop highly complex systems and products to customers across the globe. We are at an exciting time within our company, by joining us now, you will become a part of a rapidly growing organisation who make real difference in the world! We work in an agile environment, employing best practice and teamwork

WHAT WILL YOU BE DOING?
As our new Lead Engineer, you will be using your skills in programming, operating systems, architectures and methodology to make progressive change in the security sector across the globe. You will be working as part of a professional, innovative team to provide complex solutions to the problems facing our customers. You will therefore be required to have expertise across the Java stack, as well as excellent communication, with experience in technical leadership.

WE NEED YOU TO HAVE...

  • At least 5 years commercial experience working with Java
  • A drive to succeed and continue to grow
  • An understanding of the full development lifecycle
  • JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

TO BE CONSIDERED...
Please either apply by clicking online or emailing me directly to . For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter and Instagram @SearchableKelly or connect with me on LinkedIn! I look forward to hearing from you.

Key Skills:
JAVA / C / PYTHON / AGILE / CLOUD / SCRUM / LINUX

Director of Scientific Writing and Advocacy at causaLens
  • London
  • 04 Mar 2020

Summary

We are looking for a motivated and high-achieving Director of Scientific Writing and Advocacy based in London to join one the team working on our exciting machine learning product. This is a full-time placement with significant opportunities for personal development.

We offer an intellectually stimulating environment, work within an interdisciplinary team and an inclusive culture. We are a high-calibre, mission-driven team building a technology that improves our world.

The Company

causaLens leads causal AI research. Causality is a major step towards developing true AI. Our technology transforms organisations by autonomously discovering valuable insights that optimise business outcomes. Our flagship product, time-series prediction engine, goes beyond both traditional machine learning and AutoML. It has become the industry standard in the financial sector and is increasingly being used in a wide range of industries. causaLens is run by top scientists and engineers, 70% holding a PhD in a quantitative field.  For more information visit www.causaLens.com or contact us on info@causaLens.com. Follow us on LinkedIn and Twitter.

causaLens in the News

Roles and Responsibilities

This is an exciting role for a smart, creative person with a strong technical background and to lead our Communication and Marketing. You work will include:

  • Transforming highly technical scientific research into an engaging content
  • Liaising with our team of Scientists and Engineers to contribute to idea generation
  • Leading the creation of exciting use-cases for our technology
  • Communicating the value of causal AI for a range of business use-cases

Benefits

  • The opportunity to join a fast-growing, agile, and international team passionate about innovation and making a difference
  • Competitive remuneration
  • Share option scheme
  • Pension scheme
  • 32 days paid holiday allowance (incl. bank holidays)
  • Equipment you need to get the job done (MacBook Pro etc.)
  • Good work-life balance
  • Opportunities for continued learning and self-development, including courses, conferences and book budget
  • Flexible work-from-home and remote days
  • Cycle to work scheme
  • Weekly journal club and knowledge sharing presentations
  • Regular team outings, pizza Thursdays and annual company retreats
  • Fruits, snacks and soft drinks in the office
  • Amazing, smart, fun and inspiring colleagues, always there to support your ideas, growth and enthusiasm

Logistics

Our interview process consists of an intelligence test, interview and an on-site visit. We will do our best to transparently communicate the process with the successful candidates.

Job Requirements

• Strong academic record (MEng, MSci, EngD or PhD)

• Proven record of scientific publications and public speaking engagements is a plus

• Demonstrated ability of communicating the business potential of cutting-edge technologies

• Proven and exceptional communication skills to deliver compelling content across a wide range of audiences

• Creative thinker

• An excellent written and verbal communicator with a high level of business acumen

• Highly capable, self-motivated, collaborative and personable

• High integrity and drive

• Naturally curious and effective problem solver

• Ability to effectively work independently in a fast-moving environment

Director of Scientific Writing and Advocacy at causaLens
  • London
  • 04 Mar 2020

Summary

We are looking for a motivated and high-achieving Director of Scientific Writing and Advocacy based in London to join one the team working on our exciting machine learning product. This is a full-time placement with significant opportunities for personal development.

We offer an intellectually stimulating environment, work within an interdisciplinary team and an inclusive culture. We are a high-calibre, mission-driven team building a technology that improves our world.

The Company

causaLens leads causal AI research. Causality is a major step towards developing true AI. Our technology transforms organisations by autonomously discovering valuable insights that optimise business outcomes. Our flagship product, time-series prediction engine, goes beyond both traditional machine learning and AutoML. It has become the industry standard in the financial sector and is increasingly being used in a wide range of industries. causaLens is run by top scientists and engineers, 70% holding a PhD in a quantitative field.  For more information visit www.causaLens.com or contact us on info@causaLens.com. Follow us on LinkedIn and Twitter.

causaLens in the News

Roles and Responsibilities

This is an exciting role for a smart, creative person with a strong technical background and to lead our Communication and Marketing. You work will include:

  • Transforming highly technical scientific research into an engaging content
  • Liaising with our team of Scientists and Engineers to contribute to idea generation
  • Leading the creation of exciting use-cases for our technology
  • Communicating the value of causal AI for a range of business use-cases

Benefits

  • The opportunity to join a fast-growing, agile, and international team passionate about innovation and making a difference
  • Competitive remuneration
  • Share option scheme
  • Pension scheme
  • 32 days paid holiday allowance (incl. bank holidays)
  • Equipment you need to get the job done (MacBook Pro etc.)
  • Good work-life balance
  • Opportunities for continued learning and self-development, including courses, conferences and book budget
  • Flexible work-from-home and remote days
  • Cycle to work scheme
  • Weekly journal club and knowledge sharing presentations
  • Regular team outings, pizza Thursdays and annual company retreats
  • Fruits, snacks and soft drinks in the office
  • Amazing, smart, fun and inspiring colleagues, always there to support your ideas, growth and enthusiasm

Logistics

Our interview process consists of an intelligence test, interview and an on-site visit. We will do our best to transparently communicate the process with the successful candidates.

Job Requirements

• Strong academic record (MEng, MSci, EngD or PhD)

• Proven record of scientific publications and public speaking engagements is a plus

• Demonstrated ability of communicating the business potential of cutting-edge technologies

• Proven and exceptional communication skills to deliver compelling content across a wide range of audiences

• Creative thinker

• An excellent written and verbal communicator with a high level of business acumen

• Highly capable, self-motivated, collaborative and personable

• High integrity and drive

• Naturally curious and effective problem solver

• Ability to effectively work independently in a fast-moving environment

Business Analyst (London-Based) at MySense
  • London
  • £40000 per year
  • 04 Mar 2020

Business Analyst (London-Based)

We are looking for a flexible and highly motivated Business Analyst to join our rapidly expanding Business Analytics Team. Your role will work across all departments (Commercial, Product and Operations) as the company scales up. You will be able to effectively work on developing new business strategies and models, communicating to management on how these strategies and models will create efficiency, and contribute to monthly reports on the performance of, and planned improvements to, the business. Working with the Product Team on product development, you will be involved in functional system requirements gathering, documentation of requirements, quality assurance, end user testing and implementation.

Salary £40K

Closing Date: 3 April 2020

Main Responsibilities:

General:

  • Identify and address operational, financial and technological risks within the business
  • Maintain, test and improve business systems operations
  • Build and maintain relationships with key stakeholders
  • Identify and capitalize on improvement opportunities
  • Identify innovative ways to increase customer satisfaction
  • Evaluate the performance of project teams to ensure that targets and deadlines are met
  • Communicate ideas and viewpoints to senior management
  • Act as a liaison between business and product engineers
  • Supervise the design of new products and evaluate how these will perform on target markets
  • Create monthly performance reports

Product development:

  • Understand and input into functional system business process management and requirements of our core platform
  • Document requirements using agile artefacts (EPIC, User Stories) and analyse information and data as required
  • Evaluate information gathered through workshops and surveys, business process description and task analysis
  • Effectively communicate with internal and external clients to deliver functional requirements e.g. UI, screen and interface designs
  • Maintain up to date knowledge on business related issues through research and fact-finding
  • Work with senior team leads, to understand and resolve technical systems and applications issues 

The Candidate:

  • Business Analyst experience
  • Qualifications in Business Analysis or evidence of working towards
  • Experience supporting IoT and data analytics projects and processes
  • Public and private sector experience of interacting with health and social care customers
  • Strong interpersonal skills, with experience interacting with all levels of the business and across all functions of the business (from C-suite and senior managers to junior staff)
  • Experience in an IoT health-tech ‘start-up’ environment during the scaling up period 
  • Knowledge of Agile software development methodology
  • Technology-focused
  • Process-orientated
  • Able to meet deadlines
  • Able to articulate a clear vision and road map for service delivery and align to business objectives

Culture and Personality:

  • Willing to work hard but also have fun
  • Good sense of humour
  • Enjoys a social office atmosphere
  • An appetite to achieve great things
  • Entrepreneurial spirit
  • Innovative and open-minded
  • Tenacious problem-solver
  • Proactive self-starter
  • A communicative team player, able to work as part of a wider team
  • A perpetual learner
  • A passion for technology
  • An ambition to help  people maintain and/or improve their health, wellbeing, independence and overall quality of life

Benefits:

  • 30 days holiday + your birthday + Public Holidays
  • Remote working possible
  • Private Health Insurance
  • Life Insurance
  • Monthly education allowance
  • Pension scheme
  • Fruit, coffee and tea are all in the office
  • Office dog (hypoallergenic)
  • Relaxed startup environment - your input matters
  • Company laptop

About MySense

MySense is a wellbeing AI platform that learns an individual’s behavioural patterns to help  identify changes in health and emerging care needs. We use data from an array of fixed passive sensors placed around an individual’s home and a wearable device. Sensors pick up  key activities (approximately 5,000 data points). Our machines learn a personalised weighting model that can present insights indicating a change in a person's level of independence (their ability to self-care e.g. feed, bathe, toilet, move, sleep, etc) as well as highlight atypical or unexpected events.

We sell B2B. Our customers are Councils, Retirement Communities, Housing Associations and Care Providers. The insights are presented on a web-based dashboard and on an app, and are designed to prompt action to manage emerging care needs before they escalate. Users can also nominate caregivers to receive notifications about insights via the app.

We’re different because our AI isn’t an after-thought, it’s what has driven us from the start. We’re collecting action-based data and our data scientists and clinical researchers are building and refining our algorithms in house. We’re Web 3.0 ready.  Our users control the use of their data and can share it with whomever they choose. 

Check us out:

https://www.mysense.ai
https://www.linkedin.com/company/mysense
https://www.glassdoor.co.uk/Overview/Working-at-MySense-EI_IE2937444.11,18.htm

Organic coverage:

https://www.ft.com/content/c24cd8a8-e9b9-11e8-a34c-663b3f553b35
https://www.telegraph.co.uk/technology/2019/09/09/uk-start-up-wants-help-nhs-save-2bn-year-using-ai-sensors/
https://siliconcanals.com/news/coolest-female-led-tech-startups-london/

?We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Business Analyst (London-Based) at MySense
  • London
  • £40000 per year
  • 04 Mar 2020

Business Analyst (London-Based)

We are looking for a flexible and highly motivated Business Analyst to join our rapidly expanding Business Analytics Team. Your role will work across all departments (Commercial, Product and Operations) as the company scales up. You will be able to effectively work on developing new business strategies and models, communicating to management on how these strategies and models will create efficiency, and contribute to monthly reports on the performance of, and planned improvements to, the business. Working with the Product Team on product development, you will be involved in functional system requirements gathering, documentation of requirements, quality assurance, end user testing and implementation.

Salary £40K

Closing Date: 3 April 2020

Main Responsibilities:

General:

  • Identify and address operational, financial and technological risks within the business
  • Maintain, test and improve business systems operations
  • Build and maintain relationships with key stakeholders
  • Identify and capitalize on improvement opportunities
  • Identify innovative ways to increase customer satisfaction
  • Evaluate the performance of project teams to ensure that targets and deadlines are met
  • Communicate ideas and viewpoints to senior management
  • Act as a liaison between business and product engineers
  • Supervise the design of new products and evaluate how these will perform on target markets
  • Create monthly performance reports

Product development:

  • Understand and input into functional system business process management and requirements of our core platform
  • Document requirements using agile artefacts (EPIC, User Stories) and analyse information and data as required
  • Evaluate information gathered through workshops and surveys, business process description and task analysis
  • Effectively communicate with internal and external clients to deliver functional requirements e.g. UI, screen and interface designs
  • Maintain up to date knowledge on business related issues through research and fact-finding
  • Work with senior team leads, to understand and resolve technical systems and applications issues 

The Candidate:

  • Business Analyst experience
  • Qualifications in Business Analysis or evidence of working towards
  • Experience supporting IoT and data analytics projects and processes
  • Public and private sector experience of interacting with health and social care customers
  • Strong interpersonal skills, with experience interacting with all levels of the business and across all functions of the business (from C-suite and senior managers to junior staff)
  • Experience in an IoT health-tech ‘start-up’ environment during the scaling up period 
  • Knowledge of Agile software development methodology
  • Technology-focused
  • Process-orientated
  • Able to meet deadlines
  • Able to articulate a clear vision and road map for service delivery and align to business objectives

Culture and Personality:

  • Willing to work hard but also have fun
  • Good sense of humour
  • Enjoys a social office atmosphere
  • An appetite to achieve great things
  • Entrepreneurial spirit
  • Innovative and open-minded
  • Tenacious problem-solver
  • Proactive self-starter
  • A communicative team player, able to work as part of a wider team
  • A perpetual learner
  • A passion for technology
  • An ambition to help  people maintain and/or improve their health, wellbeing, independence and overall quality of life

Benefits:

  • 30 days holiday + your birthday + Public Holidays
  • Remote working possible
  • Private Health Insurance
  • Life Insurance
  • Monthly education allowance
  • Pension scheme
  • Fruit, coffee and tea are all in the office
  • Office dog (hypoallergenic)
  • Relaxed startup environment - your input matters
  • Company laptop

About MySense

MySense is a wellbeing AI platform that learns an individual’s behavioural patterns to help  identify changes in health and emerging care needs. We use data from an array of fixed passive sensors placed around an individual’s home and a wearable device. Sensors pick up  key activities (approximately 5,000 data points). Our machines learn a personalised weighting model that can present insights indicating a change in a person's level of independence (their ability to self-care e.g. feed, bathe, toilet, move, sleep, etc) as well as highlight atypical or unexpected events.

We sell B2B. Our customers are Councils, Retirement Communities, Housing Associations and Care Providers. The insights are presented on a web-based dashboard and on an app, and are designed to prompt action to manage emerging care needs before they escalate. Users can also nominate caregivers to receive notifications about insights via the app.

We’re different because our AI isn’t an after-thought, it’s what has driven us from the start. We’re collecting action-based data and our data scientists and clinical researchers are building and refining our algorithms in house. We’re Web 3.0 ready.  Our users control the use of their data and can share it with whomever they choose. 

Check us out:

https://www.mysense.ai
https://www.linkedin.com/company/mysense
https://www.glassdoor.co.uk/Overview/Working-at-MySense-EI_IE2937444.11,18.htm

Organic coverage:

https://www.ft.com/content/c24cd8a8-e9b9-11e8-a34c-663b3f553b35
https://www.telegraph.co.uk/technology/2019/09/09/uk-start-up-wants-help-nhs-save-2bn-year-using-ai-sensors/
https://siliconcanals.com/news/coolest-female-led-tech-startups-london/

?We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.