Our client is a leading and long-established Fintech / Financial Services vendor who counts the world’s leading investment banks and hedge funds amongst their clients. Due to continued organic growth, the need has arisen to hire an additional Application Support Production Engineer to complement their existing team. 

The tech stack consists of Linux, Apache, and MySQL with the core of the system coded in OO Perl. You will be fully trained to understand the bespoke applications and business in depth.

You will be working on 2nd and 3rd line support issues, production issues and client integrations tickets, increasing your technical and business skills. You will be able to work with our software’s base code, test and release your code and system changes to Production.

The applications delivering the services have significant server-based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet, via an interactive user interface.

This is a unique opportunity to join a relatively small company at the point where an Application and Production Support Analyst is required to help the team grow more and handle more complicated and advanced production issues and tickets. You will guide and help other Support members to increase their skills and improve the overall performance and knowledge of the team.

As the company and client services grow, more and new Products are handed over from Development to Support. You will be responsible for understanding and transferring the knowledge to the rest of the team. For existing products already handed over to Support, you will be responsible for creating any missing documentation, fill out any gaps in the knowledge of

these Products and train the other Support member to increase the level of Support the team can currently provide. This role will give you the opportunity to go one step further in your career and become an expert in the Support field, becoming the go to person for production resolution. You will work closely with the development teams to understand in depth the products they have built.

KEY RESPONSIBILITIES: Application Support Engineer Fintech

•Be able to investigate and resolve complex level 2 and 3 Production issues impacting internal systems and clients

•Work independently, prioritise and handoff if necessary, to other teams

•Triage tickets to the rest of the Support team based on complexity

•Report common issues, analyse the root cause and prevent them from reoccurring, ideally with minimum interaction from the development team

•Responsive on time to internal and external client queries and support level 1,2 and 3 tickets

•Enjoy working within a team, taking ownership, guiding the rest of support team

•Work independently on boarding of new services for new and existing clients

•Updating system configuration across environments

•Automate whenever possible

•Take initiative, propose solutions, permanently fix recurring issues

•Discuss resolution with other team members to increase the knowledge and skills of the team

•Suggesting improvements to the production service, team effectiveness and work on making the improvements happen

•Use the in-house-built monitoring system, understand in depth how it works and work in resolving any issue that may appear

•Make improvements to existing alerts or add new alerts by making changes to the monitoring system’s base code and configuration

•Identify data in the database or other parts of the system that should be regularly monitored to ensure uninterrupted service for clients

•Improve the level of support the team can currently provide in currently supported Products

•Ensure new Products are handed over to Support efficiently with enough documentation and monitoring

•Participate in Client Service and Technology meetings

•Handle production incidents and problem management activities related to an incident

•Chair incident review meetings, propose action points or discuss with other developers and products owners mutually agreed action points

•Follow up on the agreed actions of incidents or even resolve them with minimum help from the development team

•Take ownership of various task of the Support team and provide regular updates to the Tech Support Lead

•Discuss with the Tech Support Lead possible improvements in day to day work, efficiency and effectiveness

•Work closely with the Tech Support Lead and sharing responsibilities whenever necessary

•Coordinate regular DC failover tests, report any issues may appear and ensure they are resolved on time

KEY SKILLS / EXPERIENCE REQUIRED: Application Support Engineer Fintech

•Very good Unix/Linux, SQL knowledge to be able to work on daily Production issues

•Ability to apply previous support experience in a fast-paced environment

•Highly motivated, punctual, organised, responsible

•Able to troubleshoot and resolve complex problems

•Ability to understand quickly and in-depth big complex systems

•Able to prioritise and triage support issues and tickets based on complexity

•Ability to guide and train the support team and communicate effectively, especially during incidents

•Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users

•Able to gather technical or business knowledge from various development and business teams, document them, understand them in depth and transfer this knowledge to the rest of the Support team

•Knowledge of encryption protocols, tools and browser security

•Minimum technical training required to be able to support our systems

•Self-motivated

•Confident contacting clients

•Knowledge of file transfer protocols (i.e. FTP/SFTP)

•Experience with networking and firewalls

•Previous experience in monitoring tools

DESIRABLE SKILLS: Application Support Engineer Fintech

•Development experience

•Perl programming knowledge

•Business knowledge of financial products

•Message MQ, Kafka, JVM, Scala

Application Support Production Engineer 

Our client is a leading and long-established Fintech / Financial Services vendor who counts the world’s leading investment banks and hedge funds amongst their clients. Due to continued organic growth, the need has arisen to hire an additional Application Support Production Engineer to complement their existing team. 

The tech stack consists of Linux, Apache, and MySQL with the core of the system coded in OO Perl. You will be fully trained to understand the bespoke applications and business in depth.

You will be working on 2nd and 3rd line support issues, production issues and client integrations tickets, increasing your technical and business skills. You will be able to work with our software’s base code, test and release your code and system changes to Production.

The applications delivering the services have significant server-based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet, via an interactive user interface.

This is a unique opportunity to join a relatively small company at the point where an Application and Production Support Analyst is required to help the team grow more and handle more complicated and advanced production issues and tickets. You will guide and help other Support members to increase their skills and improve the overall performance and knowledge of the team.

As the company and client services grow, more and new Products are handed over from Development to Support. You will be responsible for understanding and transferring the knowledge to the rest of the team. For existing products already handed over to Support, you will be responsible for creating any missing documentation, fill out any gaps in the knowledge of

these Products and train the other Support member to increase the level of Support the team can currently provide. This role will give you the opportunity to go one step further in your career and become an expert in the Support field, becoming the go to person for production resolution. You will work closely with the development teams to understand in depth the products they have built.

KEY RESPONSIBILITIES: Application Support Engineer Fintech

•Be able to investigate and resolve complex level 2 and 3 Production issues impacting internal systems and clients

•Work independently, prioritise and handoff if necessary, to other teams

•Triage tickets to the rest of the Support team based on complexity

•Report common issues, analyse the root cause and prevent them from reoccurring, ideally with minimum interaction from the development team

•Responsive on time to internal and external client queries and support level 1,2 and 3 tickets

•Enjoy working within a team, taking ownership, guiding the rest of support team

•Work independently on boarding of new services for new and existing clients

•Updating system configuration across environments

•Automate whenever possible

•Take initiative, propose solutions, permanently fix recurring issues

•Discuss resolution with other team members to increase the knowledge and skills of the team

•Suggesting improvements to the production service, team effectiveness and work on making the improvements happen

•Use the in-house-built monitoring system, understand in depth how it works and work in resolving any issue that may appear

•Make improvements to existing alerts or add new alerts by making changes to the monitoring system’s base code and configuration

•Identify data in the database or other parts of the system that should be regularly monitored to ensure uninterrupted service for clients

•Improve the level of support the team can currently provide in currently supported Products

•Ensure new Products are handed over to Support efficiently with enough documentation and monitoring

•Participate in Client Service and Technology meetings

•Handle production incidents and problem management activities related to an incident

•Chair incident review meetings, propose action points or discuss with other developers and products owners mutually agreed action points

•Follow up on the agreed actions of incidents or even resolve them with minimum help from the development team

•Take ownership of various task of the Support team and provide regular updates to the Tech Support Lead

•Discuss with the Tech Support Lead possible improvements in day to day work, efficiency and effectiveness

•Work closely with the Tech Support Lead and sharing responsibilities whenever necessary

•Coordinate regular DC failover tests, report any issues may appear and ensure they are resolved on time

KEY SKILLS / EXPERIENCE REQUIRED: Application Support Engineer Fintech

•Very good Unix/Linux, SQL knowledge to be able to work on daily Production issues

•Ability to apply previous support experience in a fast-paced environment

•Highly motivated, punctual, organised, responsible

•Able to troubleshoot and resolve complex problems

•Ability to understand quickly and in-depth big complex systems

•Able to prioritise and triage support issues and tickets based on complexity

•Ability to guide and train the support team and communicate effectively, especially during incidents

•Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users

•Able to gather technical or business knowledge from various development and business teams, document them, understand them in depth and transfer this knowledge to the rest of the Support team

•Knowledge of encryption protocols, tools and browser security

•Minimum technical training required to be able to support our systems

•Self-motivated

•Confident contacting clients

•Knowledge of file transfer protocols (i.e. FTP/SFTP)

•Experience with networking and firewalls

•Previous experience in monitoring tools

DESIRABLE SKILLS: Application Support Engineer Fintech

•Development experience

•Perl programming knowledge

•Business knowledge of financial products

•Message MQ, Kafka, JVM, Scala

Application Support Production Engineer 

Senior Solutions Architect

Contract

6 months

Dublin

My IT Services client is looking for a Senior Solutions Architect to provide additional support and technical guidance on a number of key Microsoft technologies, specifically, Win10 rollout, Active Directory, Azure, SCCM.

The successful Solutions Architect will have extensive experience in technical (software and infrastructure) architecture, development and support.

Strong knowledge of Azure and multi-tenant/SaaS solutions is essential.

Further details below:

Job Description:

• Define and implement technical solutions architecture for diverse business processes, projects, and functions.
• Develop software solutions and strategies to meet the architectural goals and needs of the client, ensuring scalable, reliable, and available architectural solutions.
• Conduct applications, middleware and database analysis to identify and resolve operational issues/limitations in middleware, support and legacy applications
• Assess, review and design the interaction/interface between applications, databases, and middleware systems to identify and address problems/gaps in functional coverage.
• Provide guidelines / best practice on the use and maintenance of architectural systems (applications, middleware and databases) to ensure sustained efficiency and performance.
• Ensure proper documentation of solutions, high level design (and low level design as appropriate), as well as processes, procedures and support documentation.

Skills and Experience:

• Minimum of 10 years of related work experience in technical (software & infrastructure) architecture, development and support.
• Knowledge of Azure and multi-tenant/SaaS solutions
• Extensive experience of the Microsoft platform including modern web technologies:

1. Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, SQL,
2. also good knowledge and understanding of MS System Centre Configuration Manager(SCCM)

• Good knowledge of Microsoft Operating Systems and network technologies as well as Microsoft Office
• Knowledge of MS System Centre Operations Manager (SCOM) an advantage
• Excellent knowledge of software and application design using applications lifecycle management
• Demonstrated software development experience and use of PowerShell scripting
• Background from a FMCG industry delivering enterprise solutions, ERP or similar business systems is highly desired

This is an urgent role so please forward your up to date CV ASAP.

Project People is acting as an Employment Business in relation to this vacancy.

Senior Solutions Architect

Contract

6 months

Dublin

My IT Services client is looking for a Senior Solutions Architect to provide additional support and technical guidance on a number of key Microsoft technologies, specifically, Win10 rollout, Active Directory, Azure, SCCM.

The successful Solutions Architect will have extensive experience in technical (software and infrastructure) architecture, development and support.

Strong knowledge of Azure and multi-tenant/SaaS solutions is essential.

Further details below:

Job Description:

• Define and implement technical solutions architecture for diverse business processes, projects, and functions.
• Develop software solutions and strategies to meet the architectural goals and needs of the client, ensuring scalable, reliable, and available architectural solutions.
• Conduct applications, middleware and database analysis to identify and resolve operational issues/limitations in middleware, support and legacy applications
• Assess, review and design the interaction/interface between applications, databases, and middleware systems to identify and address problems/gaps in functional coverage.
• Provide guidelines / best practice on the use and maintenance of architectural systems (applications, middleware and databases) to ensure sustained efficiency and performance.
• Ensure proper documentation of solutions, high level design (and low level design as appropriate), as well as processes, procedures and support documentation.

Skills and Experience:

• Minimum of 10 years of related work experience in technical (software & infrastructure) architecture, development and support.
• Knowledge of Azure and multi-tenant/SaaS solutions
• Extensive experience of the Microsoft platform including modern web technologies:

1. Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, SQL,
2. also good knowledge and understanding of MS System Centre Configuration Manager(SCCM)

• Good knowledge of Microsoft Operating Systems and network technologies as well as Microsoft Office
• Knowledge of MS System Centre Operations Manager (SCOM) an advantage
• Excellent knowledge of software and application design using applications lifecycle management
• Demonstrated software development experience and use of PowerShell scripting
• Background from a FMCG industry delivering enterprise solutions, ERP or similar business systems is highly desired

This is an urgent role so please forward your up to date CV ASAP.

Project People is acting as an Employment Business in relation to this vacancy.

MI/BI Developer
Location - Stoke-on-Trent
Salary - £35,000

Are you an experienced MI/BI developer who is looking to excel your career and add value to a growing business?I am looking for an experienced MI/BI Developer to join a well-established business who are constantly growing and developing. You will be a key part to the BI team and have a large input to how the team are shaped and developed.

Key Responsibilities

• Provision of MI, Reporting and Data throughout the group and to external partners following best practices
• To communicate technical advice to non-technical stakeholders
• MI & Reporting Quality and Accuracy Control
• Validating against core insurance systems and other data sources ensuring accuracy
• Gather and document requirements fully to allow report to be written correctly first time
• Reduce all manual processes, using automation wherever practical
• Estimate delivery timescales accurately
• Continuously improve you own professional development by participating in external networking/conferences/associations/groups, to stay current on industry developments & innovations.
• Maintain a positive and solution-oriented approach to work, providing open and honest feedback to other team members and MI & Data Manager
• Undertake such other duties, training and/or hours of work as may be reasonably required, which are consistent with the general level of responsibility of this role

Skills Required

• Experience as a MI Developer using some of but not limited too - SSMS/T-SQL, Dynamic SQL, SSRS, SSIS, Cognos or Tableau
• Awareness and experience in MI and best practices
• High degree of commercial / operational awareness of data
• Robust / up to date knowledge and experience of technology and methods in the data space
• Excellent writing skills to draft professional reports and correspondence that is clear and concise
• Excellent numerical, analytical, and problem-solving skills.
• Excellent computer skills and experience using Microsoft Office package
• Problem Management
• Project Management

We are in the process of arranging interviews over the next coming weeks, so please do not hesitate to get in contact with Daniel Griffiths on (phone number removed) or send an updated CV

MI/BI Developer
Location - Stoke-on-Trent
Salary - £35,000

Are you an experienced MI/BI developer who is looking to excel your career and add value to a growing business?I am looking for an experienced MI/BI Developer to join a well-established business who are constantly growing and developing. You will be a key part to the BI team and have a large input to how the team are shaped and developed.

Key Responsibilities

• Provision of MI, Reporting and Data throughout the group and to external partners following best practices
• To communicate technical advice to non-technical stakeholders
• MI & Reporting Quality and Accuracy Control
• Validating against core insurance systems and other data sources ensuring accuracy
• Gather and document requirements fully to allow report to be written correctly first time
• Reduce all manual processes, using automation wherever practical
• Estimate delivery timescales accurately
• Continuously improve you own professional development by participating in external networking/conferences/associations/groups, to stay current on industry developments & innovations.
• Maintain a positive and solution-oriented approach to work, providing open and honest feedback to other team members and MI & Data Manager
• Undertake such other duties, training and/or hours of work as may be reasonably required, which are consistent with the general level of responsibility of this role

Skills Required

• Experience as a MI Developer using some of but not limited too - SSMS/T-SQL, Dynamic SQL, SSRS, SSIS, Cognos or Tableau
• Awareness and experience in MI and best practices
• High degree of commercial / operational awareness of data
• Robust / up to date knowledge and experience of technology and methods in the data space
• Excellent writing skills to draft professional reports and correspondence that is clear and concise
• Excellent numerical, analytical, and problem-solving skills.
• Excellent computer skills and experience using Microsoft Office package
• Problem Management
• Project Management

We are in the process of arranging interviews over the next coming weeks, so please do not hesitate to get in contact with Daniel Griffiths on (phone number removed) or send an updated CV

Tech Stack:
SharePoint 2013
AI
Data Protection Manager
Exchange 2013
Microsoft Clustering & Mirroring
Office 2013
Skype for Business 2015
AD
SQL Server 2012
Windows 7 & D
Windows Server 2012
RDP
SQL List
HTML
Java Script
Visual Studio
CSS
SQL
Office 365
M-Files

SharePoint Development Analyst - City of London

The business is part of a global group, with a number of sites within the UK and this is based in their Head Office, centrally based near St Paul's in the City of London. There will be occasional visits to other locations as part of the role.

What`s in it for you?

We are offering a salary of between £60,000-£90,000 anualLy (depending on skills and experience), 35-hour working week, 25 days holiday, flexible benefits package. They`re a great bunch that are friendly, collaborative. If you have worked within a professional firm - LLP - this would be seen as beneficial but is not essential by any means.

We are currently in the market for a competent and capable DEVELOPMENT ANALYST to join them within their Tech Team. The role of SharePoint Developer within the team will include:

Essential Skills:

- Maintaining and developing the Firm`s Microsoft SharePoint web applications including site structure, workflows, pages and software applications and internal resource information with heavy emphasis on the use of Nintex workflow and forms
- Fault-finding and resolution
- Supporting the IT Helpdesk, users and the tech team
- Farm health and event monitoring
- Performance analysis and reporting
- Liaising with third-party suppliers and external consultants
- Working with the infrastructure team to install, monitor and upgrade solutions including hardware and software ie. new servers
- General fault finding and resolution

Essential Personal qualities:

- Personable, friendly
- Excellent verbal and written communication skills
- Friendly (some overtime necessary)
- Numerate
- Positive, willing to learn, well presented
- Team player yet able to work autonomously

Tech Stack:
SharePoint 2013
AI
Data Protection Manager
Exchange 2013
Microsoft Clustering & Mirroring
Office 2013
Skype for Business 2015
AD
SQL Server 2012
Windows 7 & D
Windows Server 2012
RDP
SQL List
HTML
Java Script
Visual Studio
CSS
SQL
Office 365
M-Files

SharePoint Development Analyst - City of London

The business is part of a global group, with a number of sites within the UK and this is based in their Head Office, centrally based near St Paul's in the City of London. There will be occasional visits to other locations as part of the role.

What`s in it for you?

We are offering a salary of between £60,000-£90,000 anualLy (depending on skills and experience), 35-hour working week, 25 days holiday, flexible benefits package. They`re a great bunch that are friendly, collaborative. If you have worked within a professional firm - LLP - this would be seen as beneficial but is not essential by any means.

We are currently in the market for a competent and capable DEVELOPMENT ANALYST to join them within their Tech Team. The role of SharePoint Developer within the team will include:

Essential Skills:

- Maintaining and developing the Firm`s Microsoft SharePoint web applications including site structure, workflows, pages and software applications and internal resource information with heavy emphasis on the use of Nintex workflow and forms
- Fault-finding and resolution
- Supporting the IT Helpdesk, users and the tech team
- Farm health and event monitoring
- Performance analysis and reporting
- Liaising with third-party suppliers and external consultants
- Working with the infrastructure team to install, monitor and upgrade solutions including hardware and software ie. new servers
- General fault finding and resolution

Essential Personal qualities:

- Personable, friendly
- Excellent verbal and written communication skills
- Friendly (some overtime necessary)
- Numerate
- Positive, willing to learn, well presented
- Team player yet able to work autonomously