The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the 2nd line IT Support Analyst is to provide second line software, hardware and network support for customers across multiple sites.  Including but not limited to desk side support, server, network and other infrastructural support.

Reporting to the 2nd Line Team Leader, as a Second Line IT Support Analyst you will work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and in person (for walk-in customers).

As an IT 2nd Line support help desk analyst you will be responsible for providing 2nd line technical support, maintaining a high degree of customer service for all IT incidents and requests and take ownership of user support, troubleshooting, fault resolution and service management.  Travel to other sites will be required so you will need to be a driver and have your own transport for this role.

To be successful as an IT 2nd Line Support Analyst you will need to demonstrate:

• Experience of working in a busy environment
• Previous Service Management experience (ITIL preferable)
• Excellent customer service skills and exceptional telephone manner
• Ability to participate and contribute successfully within a team environment
• Must have strong problem solving skills
• Experience in user support for applications
• Good knowledge of Windows 7, 10, iOS, Android & other operating systems.
• Knowledge and experience Microsoft Office365 preferable
• Knowledge and experience of Microsoft Active Directory
• Knowledge and experience of Microsoft SCCM
• Knowledge and experience of Microsoft Windows Server
• Knowledge and experience within VMware\Virtualised environments
• Knowledge and experience with Citrix environments
• Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN
• Good knowledge of Microsoft Office suite
• Self-motivated and have a ‘can-do’ attitude
• Ability to plan, manage and prioritise work load 
• Full UK Driving license

This is an excellent opportunity and career progression is available along with free parking and great benefits.  To apply for this IT 2nd Line Support Analyst role please send your CV today to Amanda at Tru Recruitment for immediate consideration.

With over 50 years’ experience, Tru Recruitment are acting as an employment agency for this vacancy. If you do not hear from us within 5 working days, we are sorry, but you have not been successful on this occasion, but please do not hesitate to apply for any future vacancies that we advertise or call us for our free career advice.

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the 2nd line IT Support Analyst is to provide second line software, hardware and network support for customers across multiple sites.  Including but not limited to desk side support, server, network and other infrastructural support.

Reporting to the 2nd Line Team Leader, as a Second Line IT Support Analyst you will work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and in person (for walk-in customers).

As an IT 2nd Line support help desk analyst you will be responsible for providing 2nd line technical support, maintaining a high degree of customer service for all IT incidents and requests and take ownership of user support, troubleshooting, fault resolution and service management.  Travel to other sites will be required so you will need to be a driver and have your own transport for this role.

To be successful as an IT 2nd Line Support Analyst you will need to demonstrate:

• Experience of working in a busy environment
• Previous Service Management experience (ITIL preferable)
• Excellent customer service skills and exceptional telephone manner
• Ability to participate and contribute successfully within a team environment
• Must have strong problem solving skills
• Experience in user support for applications
• Good knowledge of Windows 7, 10, iOS, Android & other operating systems.
• Knowledge and experience Microsoft Office365 preferable
• Knowledge and experience of Microsoft Active Directory
• Knowledge and experience of Microsoft SCCM
• Knowledge and experience of Microsoft Windows Server
• Knowledge and experience within VMware\Virtualised environments
• Knowledge and experience with Citrix environments
• Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN
• Good knowledge of Microsoft Office suite
• Self-motivated and have a ‘can-do’ attitude
• Ability to plan, manage and prioritise work load 
• Full UK Driving license

This is an excellent opportunity and career progression is available along with free parking and great benefits.  To apply for this IT 2nd Line Support Analyst role please send your CV today to Amanda at Tru Recruitment for immediate consideration.

With over 50 years’ experience, Tru Recruitment are acting as an employment agency for this vacancy. If you do not hear from us within 5 working days, we are sorry, but you have not been successful on this occasion, but please do not hesitate to apply for any future vacancies that we advertise or call us for our free career advice.

Are you an experienced SQL Developer seeking a new opportunity?

Do you want to be involved in a major upgrade project for an entire suite of applications, infrastructure and business processes for a well-known household name?

This is an excellent opportunity for a SQL Developer to work with a British retailer to shape the future of their entire technology offering.

You will need to have a 'can do' attitude and a desire to excel in your career. As well as development there will be some elements of business analysis. You will be joining at a very exciting time as the business is investing in IT and looking to drive efficiencies. You will be instrumental in a complete technology revamp.

The responsibilities for the SQL Developer include:
- Liaising with different teams within the business to analyse requirements and make recommendations
- Development of bespoke applications and off the shelf products
- Act as an escalation point for software support issues

The skillset required for this SQL Developer role:
- SQL Server 2012 and Above
- SSAS 2012 and above
- SSIS 2012 and above
- SSRS 2012 and above
- T-SQL and MDX
- Database design techniques and optimisation
- Data warehouse design methodologies
- Good knowledge of VB.net and C#
- Enthusiastic, competent, and a get it done attitude
- Methodical approach to your work

Desired but not essential skills:
- Experience of Android/mobile development would be advantageous

Role: SQL Developer
Salary:£30,000 to £45,000 dependent on experience (25 days holiday, Contributory pension, retail discounts, subsidised canteen)
Location: Walsall (commutable from Brownhills, Lichfield, Sutton Coldfield, Wolverhampton, Cannock, Tamworth, Birmingham)

Big Red are recruiting for this role exclusively and have interview dates booked in the diary. If you would like to know more about this vacancy please call (phone number removed) and ask for Ellen Hobson.

Keywords: SQL, HTML, JavaScript, CSS, developer, software engineer, programmer, application developer, requirements gathering, bespoke development, greenfield, configuration, integration, IT transformation, software support, application support, retail, Walsall, West Midlands, Lichfield, Sutton Coldfield, Wolverhampton, Cannock, Tamworth, Birmingham

Are you an experienced SQL Developer seeking a new opportunity?

Do you want to be involved in a major upgrade project for an entire suite of applications, infrastructure and business processes for a well-known household name?

This is an excellent opportunity for a SQL Developer to work with a British retailer to shape the future of their entire technology offering.

You will need to have a 'can do' attitude and a desire to excel in your career. As well as development there will be some elements of business analysis. You will be joining at a very exciting time as the business is investing in IT and looking to drive efficiencies. You will be instrumental in a complete technology revamp.

The responsibilities for the SQL Developer include:
- Liaising with different teams within the business to analyse requirements and make recommendations
- Development of bespoke applications and off the shelf products
- Act as an escalation point for software support issues

The skillset required for this SQL Developer role:
- SQL Server 2012 and Above
- SSAS 2012 and above
- SSIS 2012 and above
- SSRS 2012 and above
- T-SQL and MDX
- Database design techniques and optimisation
- Data warehouse design methodologies
- Good knowledge of VB.net and C#
- Enthusiastic, competent, and a get it done attitude
- Methodical approach to your work

Desired but not essential skills:
- Experience of Android/mobile development would be advantageous

Role: SQL Developer
Salary:£30,000 to £45,000 dependent on experience (25 days holiday, Contributory pension, retail discounts, subsidised canteen)
Location: Walsall (commutable from Brownhills, Lichfield, Sutton Coldfield, Wolverhampton, Cannock, Tamworth, Birmingham)

Big Red are recruiting for this role exclusively and have interview dates booked in the diary. If you would like to know more about this vacancy please call (phone number removed) and ask for Ellen Hobson.

Keywords: SQL, HTML, JavaScript, CSS, developer, software engineer, programmer, application developer, requirements gathering, bespoke development, greenfield, configuration, integration, IT transformation, software support, application support, retail, Walsall, West Midlands, Lichfield, Sutton Coldfield, Wolverhampton, Cannock, Tamworth, Birmingham

Full Stack Developer - Innovation
Staying ahead of the curve and ensuring our customers can interact with us as a business is of utmost importance to us – our Innovations team are at the forefront of this.
We launched the Innovation Lab to work with disruptive technologies to build the delivery services of tomorrow.
Combining creative minds with technical expertise to utilise cutting edge technology and ultimately engage our customers at every touch point in their Hermes digital experience.
We use our creative flair to help solve existing business problems as well as challenge our business with a range of forward-thinking services that will change the delivery landscape.
The Team
As a team, we innovate and challenge the status quo, we are a team of thinkers and doers with a passion for creating change.
Robotics, digital assistants, voice interfaces, AI, IoT and connected car and even “mixed reality” is all within our disruptive toolkit to help shape the future.
We work in a learning culture where it's safe to fail-fast and use each hurdle as a chance to learn. As a key member of the team you will have the space and the opportunity to continually improve and explore the world’s most exciting tech.
The team are growing and we are looking for a highly skilled full-stack developer who will be instrumental in building and designing the next generation of applications.
The Role
The Developer will be given a great deal of autonomy and will be challenged with cutting edge projects that span all areas of development.

• Design interfaces to improve user experience.
• Rapid prototyping to get our concepts in the hands of real customers.
• Research and suggest new products, applications and protocols.
• Communication to the wider organisation and clients using a variety of methods including blogging and internal/external events as required, such as hackathons and technical workshops.

All About You
We’re looking for an intelligent, enthusiastic creative who is full of ideas and an eye for great customer centric design. A naturally inquisitive mind with bags of enthusiasm and a passion for emerging technologies.

• BSc in Computer Science or related field
• At least two years commercial development experience in Java / node.js.
• Experience in source control – GIT
• CI - experience with some sort of Continuous Integration (e.g. Jenkins/Concourse/TeamCity)

Desirable:

• Demonstrable portfolio of released applications on the App store or Google Play (either your own or by companies you have worked for).
• AWS cloud service experience.
• A creative flair, capable of showcasing our ideas using digital media, videos, demos posters etc.
• Knowledge of native or hybrid app development in either:
• iOS SDK, design guidelines and best practices, and App Store submission rules.
• Android SDK, design guidelines and best practices.

Full Stack Developer - Innovation
Staying ahead of the curve and ensuring our customers can interact with us as a business is of utmost importance to us – our Innovations team are at the forefront of this.
We launched the Innovation Lab to work with disruptive technologies to build the delivery services of tomorrow.
Combining creative minds with technical expertise to utilise cutting edge technology and ultimately engage our customers at every touch point in their Hermes digital experience.
We use our creative flair to help solve existing business problems as well as challenge our business with a range of forward-thinking services that will change the delivery landscape.
The Team
As a team, we innovate and challenge the status quo, we are a team of thinkers and doers with a passion for creating change.
Robotics, digital assistants, voice interfaces, AI, IoT and connected car and even “mixed reality” is all within our disruptive toolkit to help shape the future.
We work in a learning culture where it's safe to fail-fast and use each hurdle as a chance to learn. As a key member of the team you will have the space and the opportunity to continually improve and explore the world’s most exciting tech.
The team are growing and we are looking for a highly skilled full-stack developer who will be instrumental in building and designing the next generation of applications.
The Role
The Developer will be given a great deal of autonomy and will be challenged with cutting edge projects that span all areas of development.

• Design interfaces to improve user experience.
• Rapid prototyping to get our concepts in the hands of real customers.
• Research and suggest new products, applications and protocols.
• Communication to the wider organisation and clients using a variety of methods including blogging and internal/external events as required, such as hackathons and technical workshops.

All About You
We’re looking for an intelligent, enthusiastic creative who is full of ideas and an eye for great customer centric design. A naturally inquisitive mind with bags of enthusiasm and a passion for emerging technologies.

• BSc in Computer Science or related field
• At least two years commercial development experience in Java / node.js.
• Experience in source control – GIT
• CI - experience with some sort of Continuous Integration (e.g. Jenkins/Concourse/TeamCity)

Desirable:

• Demonstrable portfolio of released applications on the App store or Google Play (either your own or by companies you have worked for).
• AWS cloud service experience.
• A creative flair, capable of showcasing our ideas using digital media, videos, demos posters etc.
• Knowledge of native or hybrid app development in either:
• iOS SDK, design guidelines and best practices, and App Store submission rules.
• Android SDK, design guidelines and best practices.