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  • Chelmsford, Essex
  • £25,000 - £32,000/annum +Benefits
    • Permanent
  • 10 Mar 2020

Support Analyst-Service Desk Analyst

A new opportunity has arisen for a Support Analyst to join a leading FS software vendor based in Chelmsford. This exciting, challenging Support position is offering a salary of around £30K DOE+ Benefits.

The Support Analyst oversees all non-specialist aspects of that delivery, supporting application analysts, product specialists and a wider development team in meeting the clients' expectations.

The role holder will enjoy both reactive ticket-based support work and the analysis and planning necessary to keep support running.

The Support Analyst is responsible for the day-to-day satisfaction of clients.

This includes but is not limited to the following:

  • Receiving and tracking a low volume of tickets through their lifecycle, ensuring high quality and timely responses from the wider team
  • Driving non-software resolutions including, third parties, infrastructure and others
  • Developing automation and rules in the Service Desk toolset
  • Maintaining client software release plans and coordinating the content for them
  • Control of the templates and documentation for software changes
  • Maintaining and updating the resourcing plans for support work
  • Using data analysis and reports to measure and improve on SLA targets
  • Production of accurate client billing and reports, using the data input from the wider team
  • Capturing and using accumulated knowledge for the benefit of the client and staff
  • Running regular operational review meetings with clients
  • Production of a service pack, for the management team, and appropriate escalations

Key Performance Indicators:

  • Client satisfaction
  • Operational excellence
  • Reliability/dependability
  • Planning and execution of plans
  • Service Improvement

As Support Analyst, the following skills are essential:

  • Good Communications Skills, written & verbal
  • Organised approach, with the ability to plan
  • Self-starter
  • Technical Aptitude
  • Technical- semi technical (computing) experience or education
  • Team player and experience coordinating workloads

Previous experience of Insurance or Finance applications are also highly desirable along with:-

  • Analysis skills -use of Microsoft Excel, SQL, Crystal or Business Objects
  • Working in a support/ticket management environment
  • Enterprise application software
  • Service or Support experience

Fantastic opportunity for a talented Support professional, looking to further their career within a well-established solution provider. For further details on this Chelmsford based role, please apply now.

  • Chelmsford, Essex
  • £25,000 - £32,000/annum +Benefits
    • Permanent
  • 10 Mar 2020

Support Analyst-Service Desk Analyst

A new opportunity has arisen for a Support Analyst to join a leading FS software vendor based in Chelmsford. This exciting, challenging Support position is offering a salary of around £30K DOE+ Benefits.

The Support Analyst oversees all non-specialist aspects of that delivery, supporting application analysts, product specialists and a wider development team in meeting the clients' expectations.

The role holder will enjoy both reactive ticket-based support work and the analysis and planning necessary to keep support running.

The Support Analyst is responsible for the day-to-day satisfaction of clients.

This includes but is not limited to the following:

  • Receiving and tracking a low volume of tickets through their lifecycle, ensuring high quality and timely responses from the wider team
  • Driving non-software resolutions including, third parties, infrastructure and others
  • Developing automation and rules in the Service Desk toolset
  • Maintaining client software release plans and coordinating the content for them
  • Control of the templates and documentation for software changes
  • Maintaining and updating the resourcing plans for support work
  • Using data analysis and reports to measure and improve on SLA targets
  • Production of accurate client billing and reports, using the data input from the wider team
  • Capturing and using accumulated knowledge for the benefit of the client and staff
  • Running regular operational review meetings with clients
  • Production of a service pack, for the management team, and appropriate escalations

Key Performance Indicators:

  • Client satisfaction
  • Operational excellence
  • Reliability/dependability
  • Planning and execution of plans
  • Service Improvement

As Support Analyst, the following skills are essential:

  • Good Communications Skills, written & verbal
  • Organised approach, with the ability to plan
  • Self-starter
  • Technical Aptitude
  • Technical- semi technical (computing) experience or education
  • Team player and experience coordinating workloads

Previous experience of Insurance or Finance applications are also highly desirable along with:-

  • Analysis skills -use of Microsoft Excel, SQL, Crystal or Business Objects
  • Working in a support/ticket management environment
  • Enterprise application software
  • Service or Support experience

Fantastic opportunity for a talented Support professional, looking to further their career within a well-established solution provider. For further details on this Chelmsford based role, please apply now.

  • Manchester
  • £38,000 - £40,000/annum Excellent Benefits
    • Permanent
  • 10 Mar 2020
DATA WAREHOUSE ADMINISTRATOR / DBA (FINANCIAL SERVICES): MANCHESTER, NEW ROLE WITH AN EXCITING GROWING BUSINESS AND FANTASTIC OPPORTUNITIES TO DEVELOP, SALARY CIRCA £40K PLUS GREAT BENEFITS AND AN ENJOYABLE ENVIRONMENT TO WORK IN.

The Role

Our client is a fast-growing company providing a diverse portfolio of support services to the financial services industry. They have an excellent reputation as a great company to work for.

To support further growth of their technical team, our client is looking for a Data Warehouse Administrator to work as part of their growing Business Intelligence and Data Warehouse team. They offer a competitive salary, excellent benefits, and the opportunity to be part of this major North West success story.

THis role will lead the data warehouse strategy and movement to Microsoft Azure.

Skills required:

  • Knowledge of SQL Server 2016+
  • Azure integration
  • MYSQL
  • Database design and development
  • Great interpersonal and communication skills

Qualifications needed:

  • BS or MS degree in computer science, information technology or equivalent preferred
  • 2+ years related experience

General responsibilities include:

  • The administration, design and implementation of backups, performance tuning, management and provisioning of databases
  • Development DBA activity, performance tuning and SQL server management
  • Ensuring that storage and archiving procedures are functioning correctly
  • Capacity planning
  • Communicating regularly with technical, application and operational staff to ensure database integrity and security
  • Critical thinking and problem solving
  • Being a team player

Is This You?

If you fit the bill as described above do not delay - send your application to us and we will be in touch to discuss within 24 hours. This is a fantastic opportunity for anyone looking to be part of a successful, fast growing business with an extremely bright future and huge potential.

  • Manchester
  • £38,000 - £40,000/annum Excellent Benefits
    • Permanent
  • 10 Mar 2020
DATA WAREHOUSE ADMINISTRATOR / DBA (FINANCIAL SERVICES): MANCHESTER, NEW ROLE WITH AN EXCITING GROWING BUSINESS AND FANTASTIC OPPORTUNITIES TO DEVELOP, SALARY CIRCA £40K PLUS GREAT BENEFITS AND AN ENJOYABLE ENVIRONMENT TO WORK IN.

The Role

Our client is a fast-growing company providing a diverse portfolio of support services to the financial services industry. They have an excellent reputation as a great company to work for.

To support further growth of their technical team, our client is looking for a Data Warehouse Administrator to work as part of their growing Business Intelligence and Data Warehouse team. They offer a competitive salary, excellent benefits, and the opportunity to be part of this major North West success story.

THis role will lead the data warehouse strategy and movement to Microsoft Azure.

Skills required:

  • Knowledge of SQL Server 2016+
  • Azure integration
  • MYSQL
  • Database design and development
  • Great interpersonal and communication skills

Qualifications needed:

  • BS or MS degree in computer science, information technology or equivalent preferred
  • 2+ years related experience

General responsibilities include:

  • The administration, design and implementation of backups, performance tuning, management and provisioning of databases
  • Development DBA activity, performance tuning and SQL server management
  • Ensuring that storage and archiving procedures are functioning correctly
  • Capacity planning
  • Communicating regularly with technical, application and operational staff to ensure database integrity and security
  • Critical thinking and problem solving
  • Being a team player

Is This You?

If you fit the bill as described above do not delay - send your application to us and we will be in touch to discuss within 24 hours. This is a fantastic opportunity for anyone looking to be part of a successful, fast growing business with an extremely bright future and huge potential.

  • St Leonards
    • Permanent
  • 10 Mar 2020

Web Developer

Our client is one of the leading web design and development agencies in the South East. They are currently looking for an experienced Web Developer to join their team at the head office based in St Leonards on Sea.

As a Web Developer you will be creating attractive and engaging user experiences for a wide range of local, national and international clients, alongside the companies’ in-house production team. You will be generating and implementing new ideas for user interaction, navigation and animation across a range of sites including Wordpress and Drupal. The ideal Web Developer will have demonstrable experience within a commercial web environment; have a strong knowledge of responsive frameworks as well as a keen interest in the latest techniques.

The ideal Web Developer will possess the following skills and qualities:

  • Demonstrable experience within a similar role
  • Possess great CSS, JavaScript and JQuery Skills
  • Strong knowledge of responsive frameworks like bootstrap
  • Ability to work to deadlines
  • Excellent communication skills (face to face, telephone and email)
  • Good eye for attractive design layout with user experience in mind

Desirable skills and experience:

  • Solid understanding of web standards and accessibility
  • PHP experience
  • SQL database experience (preferably MySQL)

Your duties as a Web Developer will include:

  • Creating interactions and effects for websites including parallax, Javascript, JQuery and Bootstrap/other libraries, using CSS supplied
  • Style dashboards and user interfaces for database driven systems to enable ease of use and navigation
  • Ensuring full responsive coding for all sites produced and ensure most appropriate display for tablets, smartphones and desktop
  • Collaborating with other team members to test and implement new animation effects and interactive elements
  • Carrying out updates for existing supported client sites and add new elements or periodical promotional features to catch user attention
  • Creating client accounts for hosting, email and Google Analytics using our existing systems in accordance with company procedure
  • Reviewing and optimise client sites for maximum search engine visibility
  • Providing occasional technical support to existing clients by telephone and email
  • Installing CMS for new sites using Wordpress, Joomla, Drupal or similar
  • Checking and verifying contributions from junior team members to ensure Company policy and process have been applied and standards maintained

Salary and Reward Package:

  • Competitive starting salary depending on experience and ability
  • Dedicated training budget to continue your professional development
  • Generous holiday package
  • Company pension scheme
  • Performance related bonuses
  • The undying love of office pooches Milo and Wilbur

Hours:

  • 37.5 Hours per week
  • Permanent

Location:

St Leonards on Sea, East Sussex

Start Date:

ASAP

Key Words:

Web Developer, CSS, Javascript, JQuery, PHP, MySQL, Bootstrap, Wordpress, Drupal, St Leonards, Hastings, Bexhill, Rye, East Sussex

  • St Leonards
    • Permanent
  • 10 Mar 2020

Web Developer

Our client is one of the leading web design and development agencies in the South East. They are currently looking for an experienced Web Developer to join their team at the head office based in St Leonards on Sea.

As a Web Developer you will be creating attractive and engaging user experiences for a wide range of local, national and international clients, alongside the companies’ in-house production team. You will be generating and implementing new ideas for user interaction, navigation and animation across a range of sites including Wordpress and Drupal. The ideal Web Developer will have demonstrable experience within a commercial web environment; have a strong knowledge of responsive frameworks as well as a keen interest in the latest techniques.

The ideal Web Developer will possess the following skills and qualities:

  • Demonstrable experience within a similar role
  • Possess great CSS, JavaScript and JQuery Skills
  • Strong knowledge of responsive frameworks like bootstrap
  • Ability to work to deadlines
  • Excellent communication skills (face to face, telephone and email)
  • Good eye for attractive design layout with user experience in mind

Desirable skills and experience:

  • Solid understanding of web standards and accessibility
  • PHP experience
  • SQL database experience (preferably MySQL)

Your duties as a Web Developer will include:

  • Creating interactions and effects for websites including parallax, Javascript, JQuery and Bootstrap/other libraries, using CSS supplied
  • Style dashboards and user interfaces for database driven systems to enable ease of use and navigation
  • Ensuring full responsive coding for all sites produced and ensure most appropriate display for tablets, smartphones and desktop
  • Collaborating with other team members to test and implement new animation effects and interactive elements
  • Carrying out updates for existing supported client sites and add new elements or periodical promotional features to catch user attention
  • Creating client accounts for hosting, email and Google Analytics using our existing systems in accordance with company procedure
  • Reviewing and optimise client sites for maximum search engine visibility
  • Providing occasional technical support to existing clients by telephone and email
  • Installing CMS for new sites using Wordpress, Joomla, Drupal or similar
  • Checking and verifying contributions from junior team members to ensure Company policy and process have been applied and standards maintained

Salary and Reward Package:

  • Competitive starting salary depending on experience and ability
  • Dedicated training budget to continue your professional development
  • Generous holiday package
  • Company pension scheme
  • Performance related bonuses
  • The undying love of office pooches Milo and Wilbur

Hours:

  • 37.5 Hours per week
  • Permanent

Location:

St Leonards on Sea, East Sussex

Start Date:

ASAP

Key Words:

Web Developer, CSS, Javascript, JQuery, PHP, MySQL, Bootstrap, Wordpress, Drupal, St Leonards, Hastings, Bexhill, Rye, East Sussex

  • Croydon, Surrey
    • Permanent
  • 10 Mar 2020
SQL Developer / Application Support

Do you consider yourself an all-star when it comes to SQL development? Could you be our SQL Developer go to person? If yes, then we have your dream role for you with one of our top clients!
As a SQL developer, you will be part of amazing team reporting to the Chief Technology Officer. Based in Croydon, Surrey. The client is an established, growing FinTech company with an exciting, growing, client base. They are looking for a person experienced in System Administration and SQL Server.
An excellent knowledge of SQL and SQL scripting is essential, and you will be asked to take a SQL test as part of the interview process. In addition, you need to have support experience covering MS Windows and MS Office as well as all-rounds skills across application, networks, databases and PC support.

Required skills:
• Good understanding of SQL, running SQL queries, suggesting new queries
• Development, implement and optimise stored procedure and functions using T-SQL
• Analyse existing SQL queries for performance improvements
• Application Support experience
• Understanding of networks, VPN connections
• Microsoft server and desktop application support
• Strong fault diagnosis and communication skills
• Review and Interpret ongoing business report requirements
• Develop procedures and scripts for data migration
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team Player

Experience:
• 5 years of experience as a SQL Developer
• Excellent understanding of T-SQL programming
• Excellent understanding of Microsoft SQL Server
• Good knowledge of HTML and JavaScript



Exposure or knowledge:
• Transparent Data Encryption (TDE).
SQL Server Reporting Services and SQL Server Analysis Services.

So, what would you be doing?
• Developing technical designs in line with our client and their clients' requirements.
• Designing and building and supporting solutions using SQL server database.
• Developing and maintaining the operational data store.
• Supporting maintenance and change as well as any major incident management
• Collaborating with clients and third-party providers to build and support solutions
• Supporting non-technical users in understanding our systems and procedures

You need to be this kind of person
• Passionate about providing unparalleled levels of service and convenience for clients
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do

We always support colleagues to develop their skills, but to be successful in this job, you really do need to already be able to do the things above.
Please apply immediately to avoid disappointment. We look forward to hearing from you, Thank you.
  • Croydon, Surrey
    • Permanent
  • 10 Mar 2020
SQL Developer / Application Support

Do you consider yourself an all-star when it comes to SQL development? Could you be our SQL Developer go to person? If yes, then we have your dream role for you with one of our top clients!
As a SQL developer, you will be part of amazing team reporting to the Chief Technology Officer. Based in Croydon, Surrey. The client is an established, growing FinTech company with an exciting, growing, client base. They are looking for a person experienced in System Administration and SQL Server.
An excellent knowledge of SQL and SQL scripting is essential, and you will be asked to take a SQL test as part of the interview process. In addition, you need to have support experience covering MS Windows and MS Office as well as all-rounds skills across application, networks, databases and PC support.

Required skills:
• Good understanding of SQL, running SQL queries, suggesting new queries
• Development, implement and optimise stored procedure and functions using T-SQL
• Analyse existing SQL queries for performance improvements
• Application Support experience
• Understanding of networks, VPN connections
• Microsoft server and desktop application support
• Strong fault diagnosis and communication skills
• Review and Interpret ongoing business report requirements
• Develop procedures and scripts for data migration
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team Player

Experience:
• 5 years of experience as a SQL Developer
• Excellent understanding of T-SQL programming
• Excellent understanding of Microsoft SQL Server
• Good knowledge of HTML and JavaScript



Exposure or knowledge:
• Transparent Data Encryption (TDE).
SQL Server Reporting Services and SQL Server Analysis Services.

So, what would you be doing?
• Developing technical designs in line with our client and their clients' requirements.
• Designing and building and supporting solutions using SQL server database.
• Developing and maintaining the operational data store.
• Supporting maintenance and change as well as any major incident management
• Collaborating with clients and third-party providers to build and support solutions
• Supporting non-technical users in understanding our systems and procedures

You need to be this kind of person
• Passionate about providing unparalleled levels of service and convenience for clients
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do

We always support colleagues to develop their skills, but to be successful in this job, you really do need to already be able to do the things above.
Please apply immediately to avoid disappointment. We look forward to hearing from you, Thank you.
  • Brighton, East Sussex
  • £400 - £550/day
    • Contract
  • 10 Mar 2020
Data Scientist

Role Overview

Data scientists explore data using innovative statistical, analytical and machine learning approaches to provide actionable insights which will help create new, high-value customer propositions.

The data scientist will be responsible for creating and incrementally improving data products, focused on particular customer outcomes, during the early discovery and design phases. Being a key member of an agile product team, the junior data scientist will closely collaborate with business domain experts to understand raw data and its business context then apply data science techniques to develop valuable, actionable insights, algorithms or models which will be tested with customers.

The data scientist will be comfortable in applying data science techniques such as data mining, statistical and cluster analysis to large data sets using cloud computing resources, big data frameworks and open-source packages. They will understand both the theory and have practical experience building accurate predictive models using a range of machine learning algorithms (e.g. regression, decision tree, k-means).

The successful candidate will be able to effectively communicate complex, technical information to non-technical stakeholders. Where necessary the role would include on-the-job training and coaching from experienced data scientists in the team and begin a development path to becoming a future technical leader.

Responsibilities:

*Set up an exploratory environment, join multiple large data sets (weather, demographic, sensor) to enable an in depth understanding of energy use in 100'000's homes
*Generate statistics, clusters and insights about the customer group to help direct future data enabled products and services
*Help prioritise the products and services and use data to support these decisions
*Build models, algorithms or novel approaches to automating data enabled products and services for customers, track the impact of these services to support iterative development
*Build relationships with the wider data science community in BlueLab and EDF Energy
*Support the industrialisation of models and algorithms from R&D

Principal Accountabilities:

*Apply scientific methods through experimental design, exploratory data analysis and hypothesis testing
*Lead on the technical solutions for proof-of-concept projects, experiments and trials using advanced analytics and machine learning
*Understand the business drivers of use cases and helping to confirm the appropriateness of data science techniques in developing solutions
*Scrape, explore, cleanse and visualise big datasets using leading tools and technologies
*Engineer new features for models from raw data
*Demonstrate best practice programming and code optimisation using Python
*Develop predictive and prescriptive models which utilise supervised or unsupervised machine learning algorithms
*Deliver actionable insights which provide positive commercial impact to the wider Customers Business Unit
*Document and communicate findings from analysis to key stakeholders within the organisation
*Contribute to the wider Customer Data Science community by sharing knowledge, experience ideas and findings
*Continually develop technical capabilities through on-the-job coaching and mentorship from more experienced data scientists in the team
*Drive the Trust agenda forward by ensuring that all decisions affecting customers meet the Trust Test, deliver the desired customer outcomes and provide customers with the ability to make informed choices



Knowledge, Skills, Qualifications & Experience:

Essential:
*Strong understanding of applied maths, statistics, data mining techniques and algorithms
*Good programming knowledge in SQL, Python or other advanced programming languages
*Experience with big data framework such as Hadoop or Spark
*Highly experienced with cloud computing environments (AWS)
*Familiarity with Jupyter notebooks
*Knowledge of schema, technical tables and application logic for SAP ERP systems (particularly SAP CRM and SAP ISU)
*Skilled in extracting, transforming, wrangling and cleansing large datasets for the purposes of data analysis
*Proven work experience in designing and building accurate predictive and prescriptive models
*Skilled in applying appropriate machine learning algorithms across a range of problems including both structured and unstructured data
*Skilled in creating compelling data visualisation to communicate complex analytical findings
*Ability to inform and influence, and to drive awareness of the benefits of data analytics
*Customer mindset with focus on delivering high quality analysis on time
*Able to effectively communicate complex, technical information to non-technical stakeholders
*Able to proactively identify opportunities for data analysis to create value
*Analytical mind-set with positive attitude to problem solving
*Strong written and verbal communication skills
*Demonstrated ability and flexibility to work in a fast paced and demanding environment
*Transparent and open in their approach and willing to continually improve through acting on constructive feedback
Critical thinker who is willing to use evidence to challenge prevailing systems and processes
*Experience and knowledge of key functions of an energy supplier (e.g. customer services, digital channels, sales & marketing, debt recovery, commercial strategy or finance)

Desirable:
*Highly experienced with cloud computing environments (AWS)
*Experience in cutting edge analytical techniques including deep learning algorithms, neural networks and natural language processing
*Ability to implement novel analytical techniques
*Experience of agile working practices and managing agile projects (Scrum, Kanban)
*Open minded and flexible approach to problem solving - questions currently accepted approaches

Essential qualifications & Experience:
*An academic background in statistics, applied mathematics, computer science, engineering or physical sciences

  • Brighton, East Sussex
  • £400 - £550/day
    • Contract
  • 10 Mar 2020
Data Scientist

Role Overview

Data scientists explore data using innovative statistical, analytical and machine learning approaches to provide actionable insights which will help create new, high-value customer propositions.

The data scientist will be responsible for creating and incrementally improving data products, focused on particular customer outcomes, during the early discovery and design phases. Being a key member of an agile product team, the junior data scientist will closely collaborate with business domain experts to understand raw data and its business context then apply data science techniques to develop valuable, actionable insights, algorithms or models which will be tested with customers.

The data scientist will be comfortable in applying data science techniques such as data mining, statistical and cluster analysis to large data sets using cloud computing resources, big data frameworks and open-source packages. They will understand both the theory and have practical experience building accurate predictive models using a range of machine learning algorithms (e.g. regression, decision tree, k-means).

The successful candidate will be able to effectively communicate complex, technical information to non-technical stakeholders. Where necessary the role would include on-the-job training and coaching from experienced data scientists in the team and begin a development path to becoming a future technical leader.

Responsibilities:

*Set up an exploratory environment, join multiple large data sets (weather, demographic, sensor) to enable an in depth understanding of energy use in 100'000's homes
*Generate statistics, clusters and insights about the customer group to help direct future data enabled products and services
*Help prioritise the products and services and use data to support these decisions
*Build models, algorithms or novel approaches to automating data enabled products and services for customers, track the impact of these services to support iterative development
*Build relationships with the wider data science community in BlueLab and EDF Energy
*Support the industrialisation of models and algorithms from R&D

Principal Accountabilities:

*Apply scientific methods through experimental design, exploratory data analysis and hypothesis testing
*Lead on the technical solutions for proof-of-concept projects, experiments and trials using advanced analytics and machine learning
*Understand the business drivers of use cases and helping to confirm the appropriateness of data science techniques in developing solutions
*Scrape, explore, cleanse and visualise big datasets using leading tools and technologies
*Engineer new features for models from raw data
*Demonstrate best practice programming and code optimisation using Python
*Develop predictive and prescriptive models which utilise supervised or unsupervised machine learning algorithms
*Deliver actionable insights which provide positive commercial impact to the wider Customers Business Unit
*Document and communicate findings from analysis to key stakeholders within the organisation
*Contribute to the wider Customer Data Science community by sharing knowledge, experience ideas and findings
*Continually develop technical capabilities through on-the-job coaching and mentorship from more experienced data scientists in the team
*Drive the Trust agenda forward by ensuring that all decisions affecting customers meet the Trust Test, deliver the desired customer outcomes and provide customers with the ability to make informed choices



Knowledge, Skills, Qualifications & Experience:

Essential:
*Strong understanding of applied maths, statistics, data mining techniques and algorithms
*Good programming knowledge in SQL, Python or other advanced programming languages
*Experience with big data framework such as Hadoop or Spark
*Highly experienced with cloud computing environments (AWS)
*Familiarity with Jupyter notebooks
*Knowledge of schema, technical tables and application logic for SAP ERP systems (particularly SAP CRM and SAP ISU)
*Skilled in extracting, transforming, wrangling and cleansing large datasets for the purposes of data analysis
*Proven work experience in designing and building accurate predictive and prescriptive models
*Skilled in applying appropriate machine learning algorithms across a range of problems including both structured and unstructured data
*Skilled in creating compelling data visualisation to communicate complex analytical findings
*Ability to inform and influence, and to drive awareness of the benefits of data analytics
*Customer mindset with focus on delivering high quality analysis on time
*Able to effectively communicate complex, technical information to non-technical stakeholders
*Able to proactively identify opportunities for data analysis to create value
*Analytical mind-set with positive attitude to problem solving
*Strong written and verbal communication skills
*Demonstrated ability and flexibility to work in a fast paced and demanding environment
*Transparent and open in their approach and willing to continually improve through acting on constructive feedback
Critical thinker who is willing to use evidence to challenge prevailing systems and processes
*Experience and knowledge of key functions of an energy supplier (e.g. customer services, digital channels, sales & marketing, debt recovery, commercial strategy or finance)

Desirable:
*Highly experienced with cloud computing environments (AWS)
*Experience in cutting edge analytical techniques including deep learning algorithms, neural networks and natural language processing
*Ability to implement novel analytical techniques
*Experience of agile working practices and managing agile projects (Scrum, Kanban)
*Open minded and flexible approach to problem solving - questions currently accepted approaches

Essential qualifications & Experience:
*An academic background in statistics, applied mathematics, computer science, engineering or physical sciences