The Implementation Consultant’s role is to gather client business requirement and design a solution that meets the needs of the clients and falls within the boundaries of core MMX functionality. The Implementation Consultant is responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer.
The implementation consultant works in partnership with the Charter Project Manager, and completes project milestones, client documentation, and transitions the client to their Production environment
Business Function:
Equiniti Charter is split into two business departments. Charter UK is a business critical supplier of enterprise-level Customer Feedback Management Systems and Workflow Management Systems with over 20 years’ industry experience
Core Duties/Responsibilities:
The successful candidate will demonstrate the following experience, skills and behaviours:
- Gather functional and business requirements from client and translate into a functional solution design according to client needs and scope of Charter product/ services.
- Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.
- Work together with Charter Project Manager to prioritize workload and agree client SLA
- Conduct design discovery sessions (onsite or remote)to understand and analyse customer’s business objectives and system needs
- Document requirements
- Participate in the delivery of complex and/or large implementations to the customer in a timely and cost effective manner.
- Configure and customise MMX CRM applications based on the solution definition and project plan.
- Jointly responsible with other team members for the design, system installation, configuration and process improvements and documentation.
- Process map as necessary
- Creation and delivery of Functional Documentation. Review iterative versions with Client to ensure appropriate sign-off procedures.
- Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards
- Configure MMX to meet the agreed design
- Unit test the configured application
- Liaise with EQC test team on functional acceptance testing
- Perform issue identification, communication, and resolution for moderately complex issues
- Communicate consistently and regularly client issue status and progress with the Project Manager
- Communicate progress (or escalate if necessary) within EQ Charter and customer
- Present the configured application to the customer
- Provide customer training on the application
- Support customer through go-live period and during initial system adoption
- Communicate progress (or escalate if necessary) within EQ Charter
- Maintain technical skills though identification and completion of appropriate training (SQL, Oracle, Business Objects and Microsoft Products).
Skills, Capabilities and Attributes:
The successful candidate will demonstrate the following experience, skills and behaviours:
- A quick learner who is able and willing to pick up varied technical and business skills on the job
- Flexible and quality focussed in their approach across a variety of tasks
- An analytical background, with the ability to understand problems and propose solid solutions
- Familiar with relational database concepts and some SQL or Oracle knowledge
- Good team working and able to work independently
- A keen eye for detail and the ability to manage conflicting priorities
- Full driving licence
- Be educated to degree level or equivalent
- 2 years’ experience with software implementations
- Experience in client facing role
- Functional consulting experience preferred
- Experience with software as a service (hosted) and on premise preferred
- Experience with financial applications or knowledge of accounting practices
- Ability to pass a background check.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit and Sanctions checks