IT Support Engineer needed with strong experience of 1st Line support for a finance consultancy business based in Derby. This role would suit someone who is highly confident as you will be the initial point of contact for all support calls. 1st line support is incredibly important to the business so you will be expected to log, prioritise, troubleshoot but of course FIX any issues.

You will be based in the main office in Derby however, this role could involve travel to other sites as well as remote workers. Therefore, a driving license would be ideal but not essential. You will never pay for travel out of your back pocket and you will always be reimbursed.

This is a great opportunity to work at the core of the business and be primarily responsible for all application support covering Microsoft Office and bespoke applications.

The core responsibilities of the role will be:

- Helping clients with IT problems - email, telephone or remote
- Remote/onsite work
- 1st line support
- Advising clients on IT security faults

You will have a good understanding of:

- Windows 10
- Microsoft office
- Networking skills - basic
- Microsoft teams

This is a great role for someone with excellent customer service skills, who can work on their own initiative but also able to work as part of a team. How is all this sounding? Do you want to work with a company with a great list of benefits such as having your birthday off (Can't go wrong with that!) but also great healthcare benefits?

Get in touch now and we can talk all about it.

IT Support Engineer needed with strong experience of 1st Line support for a finance consultancy business based in Derby. This role would suit someone who is highly confident as you will be the initial point of contact for all support calls. 1st line support is incredibly important to the business so you will be expected to log, prioritise, troubleshoot but of course FIX any issues.

You will be based in the main office in Derby however, this role could involve travel to other sites as well as remote workers. Therefore, a driving license would be ideal but not essential. You will never pay for travel out of your back pocket and you will always be reimbursed.

This is a great opportunity to work at the core of the business and be primarily responsible for all application support covering Microsoft Office and bespoke applications.

The core responsibilities of the role will be:

- Helping clients with IT problems - email, telephone or remote
- Remote/onsite work
- 1st line support
- Advising clients on IT security faults

You will have a good understanding of:

- Windows 10
- Microsoft office
- Networking skills - basic
- Microsoft teams

This is a great role for someone with excellent customer service skills, who can work on their own initiative but also able to work as part of a team. How is all this sounding? Do you want to work with a company with a great list of benefits such as having your birthday off (Can't go wrong with that!) but also great healthcare benefits?

Get in touch now and we can talk all about it.

Riverbank IT Management is a well-established IT services company, providing an outstanding service to a growing number of clients throughout the UK.

We are currently looking for IT Support Engineers to join our service desk team.

Job Objective

To be responsible for effectively and efficiently handling and resolving service requests, escalations, projects, and on-site visits.

This relates to all technology, to include: workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.

Prime Responsibilities

The prime responsibilities of this role will be to:

• Log and resolve all client technical issues & requests promptly and effectively ensuring a high first time FIX rate
  
  
• Effectively manage multiple tickets at any one time based on priority/SLA
  
  
• Carry out any client site visits according to the agreed schedule or project
  
  
• Communicate with clients on a regular basis during the lifecycle of the ticket/task: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and confirming when an incident is resolved
  
  
• Work for continuous service improvement
  
  

Key Skills

• Have excellent verbal, written and telephone skills

• Always maintain a professional demeanour and handle changing work pressure
  
  
• Strong attention to detail for technical call logging and resolution
  
  

Product knowledge

The job holder will require some knowledge of the following:

• Microsoft Windows platforms in particular desktop versions
  
  
• Microsoft Office versions
  
  
• Microsoft Office 365
  
  
• Microsoft Azure
  
  
• Network connectivity, including routers, firewalls, switches and security services
  
  
• Knowledge of other common software applications

Riverbank IT Management is a well-established IT services company, providing an outstanding service to a growing number of clients throughout the UK.

We are currently looking for IT Support Engineers to join our service desk team.

Job Objective

To be responsible for effectively and efficiently handling and resolving service requests, escalations, projects, and on-site visits.

This relates to all technology, to include: workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.

Prime Responsibilities

The prime responsibilities of this role will be to:

• Log and resolve all client technical issues & requests promptly and effectively ensuring a high first time FIX rate
  
  
• Effectively manage multiple tickets at any one time based on priority/SLA
  
  
• Carry out any client site visits according to the agreed schedule or project
  
  
• Communicate with clients on a regular basis during the lifecycle of the ticket/task: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and confirming when an incident is resolved
  
  
• Work for continuous service improvement
  
  

Key Skills

• Have excellent verbal, written and telephone skills

• Always maintain a professional demeanour and handle changing work pressure
  
  
• Strong attention to detail for technical call logging and resolution
  
  

Product knowledge

The job holder will require some knowledge of the following:

• Microsoft Windows platforms in particular desktop versions
  
  
• Microsoft Office versions
  
  
• Microsoft Office 365
  
  
• Microsoft Azure
  
  
• Network connectivity, including routers, firewalls, switches and security services
  
  
• Knowledge of other common software applications