Role – Field IT Technician
Salary – £20,000 - £26,000 per annum + car allowance Location – Witney, Oxfordshire
Benefits: Company Pension

Are you a dynamic Field ICT Technician looking for your next exciting opportunity?
Atlas Employment are delighted to be working with our client based in Witney, Oxfordshire who require a dynamic Field Support Technician.  The purpose of this role is maintaining a high level of support for the company's customers working closely with the Support and Engineering Department and visiting customer sites and via the ICT Support desk.  This role will involve 3 days in the field and 2 days  within the office.

What will you be doing as a Field Support Technician?

• Communicating effectively with the customers and the company in a professional manner
• Diagnosing and fixing of various ICT system issues or escalating them where appropriate
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Resolving critical issues if a major outage occurs on a customer site
• Helping manage (open, close, update) service desk tickets which are relevant to the site visit
• Answering the support phone line and responding to customer emails
• Remote monitoring, diagnosis and FIX of various ICT System issues
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Handling of hardware support requests by arranging replacements or repairs for customers
• Helping manage (open, close, update) Service Desk tickets as they are added and be able  to prioritise issues and escalate where required

You should apply for the role of Field Support Technician if you have...

• 2nd Line Support experience
• Knowledge of Microsoft Office 365 and Windows 10
• Experience diagnosing IT faults
• Managing Helpdesk Certificates
• Strong communication skills
• Customer Service Skills
• Full UK Driving Licence

Easy transport routes from; Witney, Oxford, Kidlington, Woodstock, Burford, Eynsham, Bicester, Bourton-on-the-Water, Shipton-under-Wychwood, Caterton, Abingdon

Job Type – Permanent
Status – Full-Time (40 hours)
Ref.No – LW3
INDHP

If you think you may be a suitable candidate for the Field Support Technician role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Atlas Employment, Howbery Business Park, Wallingford, Oxon, OX10 8BA, Tel

This description may have been e-mailed to us or may have been produced using an OCR process from a scanned document. While every attempt has been made to ensure that the contents are as near as possible to the original, some errors of formatting or spelling may have been introduced

Role – Field IT Technician
Salary – £20,000 - £26,000 per annum + car allowance Location – Witney, Oxfordshire
Benefits: Company Pension

Are you a dynamic Field ICT Technician looking for your next exciting opportunity?
Atlas Employment are delighted to be working with our client based in Witney, Oxfordshire who require a dynamic Field Support Technician.  The purpose of this role is maintaining a high level of support for the company's customers working closely with the Support and Engineering Department and visiting customer sites and via the ICT Support desk.  This role will involve 3 days in the field and 2 days  within the office.

What will you be doing as a Field Support Technician?

• Communicating effectively with the customers and the company in a professional manner
• Diagnosing and fixing of various ICT system issues or escalating them where appropriate
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Resolving critical issues if a major outage occurs on a customer site
• Helping manage (open, close, update) service desk tickets which are relevant to the site visit
• Answering the support phone line and responding to customer emails
• Remote monitoring, diagnosis and FIX of various ICT System issues
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Handling of hardware support requests by arranging replacements or repairs for customers
• Helping manage (open, close, update) Service Desk tickets as they are added and be able  to prioritise issues and escalate where required

You should apply for the role of Field Support Technician if you have...

• 2nd Line Support experience
• Knowledge of Microsoft Office 365 and Windows 10
• Experience diagnosing IT faults
• Managing Helpdesk Certificates
• Strong communication skills
• Customer Service Skills
• Full UK Driving Licence

Easy transport routes from; Witney, Oxford, Kidlington, Woodstock, Burford, Eynsham, Bicester, Bourton-on-the-Water, Shipton-under-Wychwood, Caterton, Abingdon

Job Type – Permanent
Status – Full-Time (40 hours)
Ref.No – LW3
INDHP

If you think you may be a suitable candidate for the Field Support Technician role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Atlas Employment, Howbery Business Park, Wallingford, Oxon, OX10 8BA, Tel

This description may have been e-mailed to us or may have been produced using an OCR process from a scanned document. While every attempt has been made to ensure that the contents are as near as possible to the original, some errors of formatting or spelling may have been introduced

Permanent Application Support Agent
Recruitment Agency Reference: 6949140

Location: Cambridge

Salary: Competitive

Venn Group is working alongside a global market leader in timetabling and resource scheduling software. The successful candidate will be joining a team of 5 other 1st line support agents in supporting customers with technical issues. Working closely with 2nd line, DevOps, and Development.

The successful candidate will be responsible for:

• Triaging Tickets raised in Zendesk for a wide range of products

• Investigating technical issues via phone, email and remote sessions

• Ensure calls are answered and issues logged within the targets provided

• Escalate issues according to client processes

• Follow basic processes and diagnostics to establish problem and where possible provide the FIX to resolution

Essential skills include:

• Excellent communication skills and telephone manner

• Strong troubleshooting and problem solving skills

• Attention to detail throughout all tasks

• Ability to work as a team and independently

• Keen to learn new products and technologies

• Excellent customer service skills and desire to go above and beyond

• Knowledge of Windows OS and SQL

• Ability to work efficiently in a fast-paced environment whilst meeting SLA’s

Desirable skills include:

• Educated to degree standard or an equivalent discipline

• Experience of working in a technical support environment

• Experience of working with cloud based software

• Fluent in Dutch, German or French

If you are interested in this position or would like to find out more about similar roles please contact Alex Bell on  and email your updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Permanent Application Support Agent
Recruitment Agency Reference: 6949140

Location: Cambridge

Salary: Competitive

Venn Group is working alongside a global market leader in timetabling and resource scheduling software. The successful candidate will be joining a team of 5 other 1st line support agents in supporting customers with technical issues. Working closely with 2nd line, DevOps, and Development.

The successful candidate will be responsible for:

• Triaging Tickets raised in Zendesk for a wide range of products

• Investigating technical issues via phone, email and remote sessions

• Ensure calls are answered and issues logged within the targets provided

• Escalate issues according to client processes

• Follow basic processes and diagnostics to establish problem and where possible provide the FIX to resolution

Essential skills include:

• Excellent communication skills and telephone manner

• Strong troubleshooting and problem solving skills

• Attention to detail throughout all tasks

• Ability to work as a team and independently

• Keen to learn new products and technologies

• Excellent customer service skills and desire to go above and beyond

• Knowledge of Windows OS and SQL

• Ability to work efficiently in a fast-paced environment whilst meeting SLA’s

Desirable skills include:

• Educated to degree standard or an equivalent discipline

• Experience of working in a technical support environment

• Experience of working with cloud based software

• Fluent in Dutch, German or French

If you are interested in this position or would like to find out more about similar roles please contact Alex Bell on  and email your updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

A fantastic opportunity has arisen for an Deployment Engineer to join our clients site in the London area

Windows Deployment Engineer
London, Welwyn Garden City
£13/hr (Umbrella)
Contract /Adhoc / inconsistent work (this can be from 1-day roles up to 10 days)

A leading provider of IT services and solutions are currently looking for a Deployment Engineer to join their expanding team at their prestigious location in London.

The successful engineer will take part in providing basic desktop support, offering simple fixes and fixing known errors. You will be hardware skilled to provide desktop, laptop/printer break-FIX support and provide software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.
With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work flexibly in various IT systems, hardware, deployments, rollouts and configuration along with a drive and passion to succeed.

If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A fantastic opportunity has arisen for an Deployment Engineer to join our clients site in the London area

Windows Deployment Engineer
London, Welwyn Garden City
£13/hr (Umbrella)
Contract /Adhoc / inconsistent work (this can be from 1-day roles up to 10 days)

A leading provider of IT services and solutions are currently looking for a Deployment Engineer to join their expanding team at their prestigious location in London.

The successful engineer will take part in providing basic desktop support, offering simple fixes and fixing known errors. You will be hardware skilled to provide desktop, laptop/printer break-FIX support and provide software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.
With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work flexibly in various IT systems, hardware, deployments, rollouts and configuration along with a drive and passion to succeed.

If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Technical Support Analyst / Applications & IT Support. Due to an internal promotion, this award-winning software vendor, which grew by 20% last year, seeks a client-focused technical support analyst to work at their dedicated support centre.

The work will utilise your IT and Windows knowledge, providing remote applications support and troubleshooting of the company's products, used by a wide range of major public and private sector organisations across the UK, across a wide breadth of technologies.

Customer IT Support Analyst - The role:

• Broad-based 1st & 2nd line support & incident management to a UK client base. The department is very collaborative and has a 3rd line team for escalations.
• Using a process-driven, diagnostic approach to resolving issues the focus is very much on problem management (e.g. root cause analysis), as opposed to clearing a quick FIX. As such, it needs people to have enquiring minds and the desire to learn and develop their problem management skills.

Customer IT Support Analyst - The person:

• Exceptional client interaction and handling skills. A personable nature, lots of integrity, and that extra 'sparkle' that makes for a superb client experience.
• On the technical side, candidates must have come from a similar 'IT' / technical client or user service support position with strong PC skills, and Windows server exposure. Any experience in the following will be useful and could be reflected in the starting salary:

o SQL, with any data knowledge (MySQL)

o Voice - e.g. DPNSS, QSIG, SIP.

o LAN/WAN/Cloud

o Network diagnostics

Customer IT Support Analyst - Summary:

This is a terrific career opportunity to join an agile and creative support team that encourages and fosters growth. Salary £22k - £26k depending on experience. Job offer subject to a security background check. Services advertised by Dupen are those of an Agency.

Customer Technical Support Analyst / Applications & IT Support. Due to an internal promotion, this award-winning software vendor, which grew by 20% last year, seeks a client-focused technical support analyst to work at their dedicated support centre.

The work will utilise your IT and Windows knowledge, providing remote applications support and troubleshooting of the company's products, used by a wide range of major public and private sector organisations across the UK, across a wide breadth of technologies.

Customer IT Support Analyst - The role:

• Broad-based 1st & 2nd line support & incident management to a UK client base. The department is very collaborative and has a 3rd line team for escalations.
• Using a process-driven, diagnostic approach to resolving issues the focus is very much on problem management (e.g. root cause analysis), as opposed to clearing a quick FIX. As such, it needs people to have enquiring minds and the desire to learn and develop their problem management skills.

Customer IT Support Analyst - The person:

• Exceptional client interaction and handling skills. A personable nature, lots of integrity, and that extra 'sparkle' that makes for a superb client experience.
• On the technical side, candidates must have come from a similar 'IT' / technical client or user service support position with strong PC skills, and Windows server exposure. Any experience in the following will be useful and could be reflected in the starting salary:

o SQL, with any data knowledge (MySQL)

o Voice - e.g. DPNSS, QSIG, SIP.

o LAN/WAN/Cloud

o Network diagnostics

Customer IT Support Analyst - Summary:

This is a terrific career opportunity to join an agile and creative support team that encourages and fosters growth. Salary £22k - £26k depending on experience. Job offer subject to a security background check. Services advertised by Dupen are those of an Agency.