Background

PwC are a trusted adviser to some of the largest organisations around the world, spanning the public, private, and financial sectors. The increasing availability and use of data requires all of these organisations to adapt quickly or face irrelevance. We are no different. Our technology strategy recognises this and aims to keep us at the frontier of change.

As part of this strategy, we are currently looking for Consultants to join our Artificial Intelligence (AI) team in London. We are looking for self-starters, quick learners, and technology enthusiasts who can develop and build on our current Artificial intelligence and Data Science propositions.

The Role

Business is increasingly looking towards Data Science as a solution. As a Consultant in the AI team, you will work with business alongside our data scientists and engineers to use techniques such as machine learning and natural language processing to realise authentic, data-driven change and solutions.

The team reports to the board and works with clients and senior leadership across our four business units to enhance performance and create valuable impact. Specific responsibilities include but are not limited to

Responsibilities

• Be involved in the design and development of data science projects for PwC and its clients

• Support senior management with project proposals and developing new business opportunities

• Participating in constant learning through training and skills development to grow understanding of Data Science/AI concepts

• Contributing to the strategy and growth of a fast developing data science capability

• Craft and communicate compelling business stories

• Presenting findings to senior internal and external stakeholders

• Establish effective working relationships directly with clients and internal PwC teams

• Ambition to build Data Science and AI capabilities that deliver lasting impact

Essential skills

• Able to articulate data science concepts to a business audience

• Work with data scientists and engineers to translate business requirements into solutions

• Possession of outstanding oral and written communication skills

• Empathic listener and persuasive speaker

• Planning, managing and executing the delivery of projects

• Demonstrable understanding of data science concepts particularly where focused on a business need

• Demonstrable understanding of statistics

• Excellent understanding of machine learning techniques and algorithms

• Proficient understanding of data and business intelligence tools (Alteryx, VBA, SQL, Tableau etc.)

• Understanding of Agile delivery methods

We recognise that it takes a team to deliver AI and so we seek individuals with demonstrable skills in a selection of the below for a number of roles

• Consulting experience in a strategy house, a Big 4 firm or an in-house strategy/consulting function of a data-driven company

• Industry Experience in one of our target sectors (e.g. Financial services)

• Strong academic excellence in a business and/or analytics related degree (e.g. Economics, Business Intelligence and Analytics)

• Exposure to cloud environments (Azure, GCP, AWS etc)

• Exposure to programming is desirable but not essential

• Exposure to business or financial modelling

Background

PwC are a trusted adviser to some of the largest organisations around the world, spanning the public, private, and financial sectors. The increasing availability and use of data requires all of these organisations to adapt quickly or face irrelevance. We are no different. Our technology strategy recognises this and aims to keep us at the frontier of change.

As part of this strategy, we are currently looking for Consultants to join our Artificial Intelligence (AI) team in London. We are looking for self-starters, quick learners, and technology enthusiasts who can develop and build on our current Artificial intelligence and Data Science propositions.

The Role

Business is increasingly looking towards Data Science as a solution. As a Consultant in the AI team, you will work with business alongside our data scientists and engineers to use techniques such as machine learning and natural language processing to realise authentic, data-driven change and solutions.

The team reports to the board and works with clients and senior leadership across our four business units to enhance performance and create valuable impact. Specific responsibilities include but are not limited to

Responsibilities

• Be involved in the design and development of data science projects for PwC and its clients

• Support senior management with project proposals and developing new business opportunities

• Participating in constant learning through training and skills development to grow understanding of Data Science/AI concepts

• Contributing to the strategy and growth of a fast developing data science capability

• Craft and communicate compelling business stories

• Presenting findings to senior internal and external stakeholders

• Establish effective working relationships directly with clients and internal PwC teams

• Ambition to build Data Science and AI capabilities that deliver lasting impact

Essential skills

• Able to articulate data science concepts to a business audience

• Work with data scientists and engineers to translate business requirements into solutions

• Possession of outstanding oral and written communication skills

• Empathic listener and persuasive speaker

• Planning, managing and executing the delivery of projects

• Demonstrable understanding of data science concepts particularly where focused on a business need

• Demonstrable understanding of statistics

• Excellent understanding of machine learning techniques and algorithms

• Proficient understanding of data and business intelligence tools (Alteryx, VBA, SQL, Tableau etc.)

• Understanding of Agile delivery methods

We recognise that it takes a team to deliver AI and so we seek individuals with demonstrable skills in a selection of the below for a number of roles

• Consulting experience in a strategy house, a Big 4 firm or an in-house strategy/consulting function of a data-driven company

• Industry Experience in one of our target sectors (e.g. Financial services)

• Strong academic excellence in a business and/or analytics related degree (e.g. Economics, Business Intelligence and Analytics)

• Exposure to cloud environments (Azure, GCP, AWS etc)

• Exposure to programming is desirable but not essential

• Exposure to business or financial modelling

About the role

PwC’s IT Internal Audit team will give you a unique opportunity to deal with the fast paced world of technology shaped by ever changing and demanding regulatory focus within the financial services sector. The pace of change and disruption in the financial services sector, means the IT risk landscape is constantly evolving.

As an IT Audit Manager, you will lead market facing conversations with CIO/CTO’s and Heads of Audits in defining and influencing the Technology audit risk universe, managing a complex portfolio of outsourced and co-sourced clients across banking, insurance and asset & wealth management clients.

You will be part of PwC’s broader risk advisory practice, helping the leadership team develop PwC’s internal Technology audit capabilities and solutions, working across the practice collaborating with Cyber, Data and IT risk practitioners. You’ll need to be a people person, tenacious and resilient. You’ll lead teams, taking real responsibility for the work you do and supporting those around you to do the same.

Who we are

We're the Technologists within our Financial Services Internal Audit practice, that combines a mix of technology, data and business expertise to deliver innovative Internal Audit solutions. Simply put, there are two sides to the Technology Internal Audit team – auditing of emerging technology through a deep understanding of IT risk universe and using our latest tools to help digitise the way we deliver internal audits through automation, AI, data analytics and innovation.

At PwC, we’re constantly investing in cutting-edge audit technology and the skills of our people, to keep up with the rapid pace of change and to deliver trust that is deeper, broader, and more forward-looking. We are now looking to hire more Managers to grow our expanding team.

Key responsibilities

• Managing and delivering a portfolio complex technology internal audit

• Ability to develop IT audit risk universe and deliver Internal Audit engagements from planning through to execution

• Confident in dealing with senior stakeholders such as CIO/CTO

• Build an internal network of relationships with Subject Matter Experts (SME) to develop, manage and scope SME led reviews in the areas of Cyber, Data, Cloud computing, IT Governance etc.

• Ability to apply analytics, process automation and developing a data driven internal audit approach

• Work with a supportive group of Partners and Directors within the Internal Audit practice to develop innovative, market leading solutions and proposals

• ?Identify and research opportunities on new/existing clients

• Contribute to the development of your own and team's technical acumen

• ?Train, coach and lead junior staff

Preferred knowledge skills

• IT Internal Audit experience at senior level, managing complex audits and relationships

• Experience in Financial Services sector

• Significant experience of assessing and reviewing technology risks and controls

• Track record of building relationships at senior management level

• Demonstrable experience of leadership, coaching and mentoring junior members of staff

• Ability to interact and drive conversations with non-technologists, demonstrating the benefits of integrated technology led audits

• The use of data and ability to develop analytics driven internal audit approach is very important. Therefore, experience if the following tools will be very helpful, in addition to the above experience:

  • Process Intelligence tools such as Celonis

  • Information management tools (e.g. SQL, ETL, RDBMS)

  • Visualization tools (e.g. Qlikview, Tableau)

  • Data science (e.g. R, Python, Alteryx, SAS, SPSS)

About the role

PwC’s IT Internal Audit team will give you a unique opportunity to deal with the fast paced world of technology shaped by ever changing and demanding regulatory focus within the financial services sector. The pace of change and disruption in the financial services sector, means the IT risk landscape is constantly evolving.

As an IT Audit Manager, you will lead market facing conversations with CIO/CTO’s and Heads of Audits in defining and influencing the Technology audit risk universe, managing a complex portfolio of outsourced and co-sourced clients across banking, insurance and asset & wealth management clients.

You will be part of PwC’s broader risk advisory practice, helping the leadership team develop PwC’s internal Technology audit capabilities and solutions, working across the practice collaborating with Cyber, Data and IT risk practitioners. You’ll need to be a people person, tenacious and resilient. You’ll lead teams, taking real responsibility for the work you do and supporting those around you to do the same.

Who we are

We're the Technologists within our Financial Services Internal Audit practice, that combines a mix of technology, data and business expertise to deliver innovative Internal Audit solutions. Simply put, there are two sides to the Technology Internal Audit team – auditing of emerging technology through a deep understanding of IT risk universe and using our latest tools to help digitise the way we deliver internal audits through automation, AI, data analytics and innovation.

At PwC, we’re constantly investing in cutting-edge audit technology and the skills of our people, to keep up with the rapid pace of change and to deliver trust that is deeper, broader, and more forward-looking. We are now looking to hire more Managers to grow our expanding team.

Key responsibilities

• Managing and delivering a portfolio complex technology internal audit

• Ability to develop IT audit risk universe and deliver Internal Audit engagements from planning through to execution

• Confident in dealing with senior stakeholders such as CIO/CTO

• Build an internal network of relationships with Subject Matter Experts (SME) to develop, manage and scope SME led reviews in the areas of Cyber, Data, Cloud computing, IT Governance etc.

• Ability to apply analytics, process automation and developing a data driven internal audit approach

• Work with a supportive group of Partners and Directors within the Internal Audit practice to develop innovative, market leading solutions and proposals

• ?Identify and research opportunities on new/existing clients

• Contribute to the development of your own and team's technical acumen

• ?Train, coach and lead junior staff

Preferred knowledge skills

• IT Internal Audit experience at senior level, managing complex audits and relationships

• Experience in Financial Services sector

• Significant experience of assessing and reviewing technology risks and controls

• Track record of building relationships at senior management level

• Demonstrable experience of leadership, coaching and mentoring junior members of staff

• Ability to interact and drive conversations with non-technologists, demonstrating the benefits of integrated technology led audits

• The use of data and ability to develop analytics driven internal audit approach is very important. Therefore, experience if the following tools will be very helpful, in addition to the above experience:

  • Process Intelligence tools such as Celonis

  • Information management tools (e.g. SQL, ETL, RDBMS)

  • Visualization tools (e.g. Qlikview, Tableau)

  • Data science (e.g. R, Python, Alteryx, SAS, SPSS)

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of ‘Customer Relationship & Engagement Management’ business domains to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data, predominantly related to the ‘Customer Relationship and Engagement Management’ data domains, to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.
  

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Significant Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams

• Proven experience of delivering data-driven insights related to ‘Customer Opportunities, Relationships and Engagement projects’, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational, dimensional models and/or Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with SalesForce or similar CRM products (cloud or on-premise)

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of ‘Customer Relationship & Engagement Management’ business domains to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data, predominantly related to the ‘Customer Relationship and Engagement Management’ data domains, to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.
  

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Significant Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams

• Proven experience of delivering data-driven insights related to ‘Customer Opportunities, Relationships and Engagement projects’, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational, dimensional models and/or Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with SalesForce or similar CRM products (cloud or on-premise)

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience

• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience

• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

Context and purpose of role

PwC is engaged in a very large global transformation programme involving the implementation of several SaaS solutions (Workday, Salesforce, Oracle, Google) across its network of member firms. As part of this programme a master data management service called Organisational Reference Data (ORD) has been launched to master local territory data that is used throughout these systems.

This role will support providers of data to (territories) and consuming systems of the ORD service. The holder will be responsible for conducting input data checks on ORD submitted by territories, track and report issues/incidents and maintain access to ORD as requested. He/she will analyse change requests from across the network and liaise between territories and the service’s development team. In addition, this role will support the implementation team for new releases of the ORD service by gathering global requirements, creating detailed design documents, collaborating with the development team and conducting UAT testing.

Key responsibilities/duties

• Effectively communicate with various stakeholders from across PwC globally (see Key Stakeholders section below).

• Support onboarding of territories and ORD go-lives.

• Manage system access including review and approval/denial of access requests to various environments e.g. Staging, Production.

• Monitor data submissions made by territories and assist with upload errors.

• Check for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax.

• Manage defects to ensure system issues are resolved efficiently and effectively.

• Manage incidents and requests via the global ticketing tool (ServiceNow)

• Create change requests for bug fixes via VSTS and effectively communicate with the development team.

• Develop detailed design documents, collaborate with the ORD system’s development team and conduct UAT for new system releases.

• Document operational processes and policies.

• Maintain content on the relevant PwC global intranet (Spark) sites.

Education and awareness

• Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields (preferred).

• Knowledge of SQL.

• Understanding of MDM processes, tools, architecture, data quality, data integration, data modeling and mapping.

• Understanding of incident management and SLA tracking and monitoring.

• Understanding of problem management and change management.

Work experience

• Experience in data analysis and data quality using SQL and Excel.

• Experience with developing detailed design documents/technical specification (e.g. source to target documentation)

• Experience using technology platforms such as Visual Studio Team Services (VSTS), SFTP tools, Service Now.

• Experience of managing and publishing documentation and communications using Google Apps (preferred).

• Experience with dashboard reporting and Power BI (preferred)

• Experience with data modeling tools such as Enterprise Architecture Sparx

• Experience with MS SQL Server, metadata management pools, and SharePoint is a plus.

Skills

• Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards to contribute to an overarching, holistic service management process.

• Ability to work with all territories and communicate information about the services to stakeholders across the PwC network.

• Ability to diagnose and resolve technical issues.

• Ability to propose sensible solutions to problems.

• Strong documentation management skills, analytical skills and ability to understand existing business processes.

• Strong communication skills and the ability to translate complex technical scenarios into a language understandable by non technical stakeholders.

• Able to multitask and adept at working in a fast paced work environment across remote teams.

• Excellent attention to detail and accuracy

Key stakeholders

• ORD Operational Lead

• Territory Data Stewards

• ORD project team developing new functionality / capability

• Global Controlled Vocabulary Service Manager

• People Master Data Management Service team

• PwC IT Global Service Desk

• PwC IT service managers

• PwC IT Development Team

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Context and purpose of role

PwC is engaged in a very large global transformation programme involving the implementation of several SaaS solutions (Workday, Salesforce, Oracle, Google) across its network of member firms. As part of this programme a master data management service called Organisational Reference Data (ORD) has been launched to master local territory data that is used throughout these systems.

This role will support providers of data to (territories) and consuming systems of the ORD service. The holder will be responsible for conducting input data checks on ORD submitted by territories, track and report issues/incidents and maintain access to ORD as requested. He/she will analyse change requests from across the network and liaise between territories and the service’s development team. In addition, this role will support the implementation team for new releases of the ORD service by gathering global requirements, creating detailed design documents, collaborating with the development team and conducting UAT testing.

Key responsibilities/duties

• Effectively communicate with various stakeholders from across PwC globally (see Key Stakeholders section below).

• Support onboarding of territories and ORD go-lives.

• Manage system access including review and approval/denial of access requests to various environments e.g. Staging, Production.

• Monitor data submissions made by territories and assist with upload errors.

• Check for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax.

• Manage defects to ensure system issues are resolved efficiently and effectively.

• Manage incidents and requests via the global ticketing tool (ServiceNow)

• Create change requests for bug fixes via VSTS and effectively communicate with the development team.

• Develop detailed design documents, collaborate with the ORD system’s development team and conduct UAT for new system releases.

• Document operational processes and policies.

• Maintain content on the relevant PwC global intranet (Spark) sites.

Education and awareness

• Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields (preferred).

• Knowledge of SQL.

• Understanding of MDM processes, tools, architecture, data quality, data integration, data modeling and mapping.

• Understanding of incident management and SLA tracking and monitoring.

• Understanding of problem management and change management.

Work experience

• Experience in data analysis and data quality using SQL and Excel.

• Experience with developing detailed design documents/technical specification (e.g. source to target documentation)

• Experience using technology platforms such as Visual Studio Team Services (VSTS), SFTP tools, Service Now.

• Experience of managing and publishing documentation and communications using Google Apps (preferred).

• Experience with dashboard reporting and Power BI (preferred)

• Experience with data modeling tools such as Enterprise Architecture Sparx

• Experience with MS SQL Server, metadata management pools, and SharePoint is a plus.

Skills

• Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards to contribute to an overarching, holistic service management process.

• Ability to work with all territories and communicate information about the services to stakeholders across the PwC network.

• Ability to diagnose and resolve technical issues.

• Ability to propose sensible solutions to problems.

• Strong documentation management skills, analytical skills and ability to understand existing business processes.

• Strong communication skills and the ability to translate complex technical scenarios into a language understandable by non technical stakeholders.

• Able to multitask and adept at working in a fast paced work environment across remote teams.

• Excellent attention to detail and accuracy

Key stakeholders

• ORD Operational Lead

• Territory Data Stewards

• ORD project team developing new functionality / capability

• Global Controlled Vocabulary Service Manager

• People Master Data Management Service team

• PwC IT Global Service Desk

• PwC IT service managers

• PwC IT Development Team

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity