Do you have previous experience providing IT Support within the Education Sector?

Fantastic opportunity to join an extremely well-established School in Kingston, who are looking for an experienced, hands-on IT Support Engineer with previous experience of providing Technical Support within the Education Sector.

My client is offering the chance to work in a varied and interesting role, where you will receive excellent training and great staff benefits. Sound interesting and something you would love to be part of? Apply today!

Duties for the IT Support Engineer:

• The role is centered on the support, maintenance and break/FIX of both hardware and software.
• The work will be predominantly on Microsoft Server 2012R2/2016/2019, Microsoft Exchange 2013/2016/2019, Office365 & Microsoft Remote Desktop Services.
• Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA's via both remote Telephone support and on site.
• Checking & Monitoring client servers and backups and responding to flagged failures.
• Delivery & Deployment of Microsoft Products (New Install's & Migrations)
• Managing & Maintaining the Hosted Network & Systems Monitoring Application.

Knowledge & Skills Required for the IT Support Engineer:

• Experience working in School Environments is essential
• Commercial working knowledge of Microsoft Windows Client & Server Operating Systems and Apple macOS. (JAMF preferred)
• Proficient user of Microsoft Office product suites.
• Good and personable communication skills.
• Good Networking Skills/Knowledge Routers & Switches.
• Other skills that would be beneficial include knowledge of AV Products (Sophos etc), Remote Desktop Services (Microsoft & Citrix), Smart Devices (Apple iPhone, Apple iPad, Android)
• Familiar with working from and with helpdesk software CRM, Auto Task, Connect Wise or similar.
• Formal IT Certifications are desirable
• DBS/CRB checks will required

My client is offering the chance to work in a beautiful setting within a fantastic working environment, receiving excellent training and support in order to further enhance your career.

Sound interesting? Apply Today!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Do you have previous experience providing IT Support within the Education Sector?

Fantastic opportunity to join an extremely well-established School in Kingston, who are looking for an experienced, hands-on IT Support Engineer with previous experience of providing Technical Support within the Education Sector.

My client is offering the chance to work in a varied and interesting role, where you will receive excellent training and great staff benefits. Sound interesting and something you would love to be part of? Apply today!

Duties for the IT Support Engineer:

• The role is centered on the support, maintenance and break/FIX of both hardware and software.
• The work will be predominantly on Microsoft Server 2012R2/2016/2019, Microsoft Exchange 2013/2016/2019, Office365 & Microsoft Remote Desktop Services.
• Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA's via both remote Telephone support and on site.
• Checking & Monitoring client servers and backups and responding to flagged failures.
• Delivery & Deployment of Microsoft Products (New Install's & Migrations)
• Managing & Maintaining the Hosted Network & Systems Monitoring Application.

Knowledge & Skills Required for the IT Support Engineer:

• Experience working in School Environments is essential
• Commercial working knowledge of Microsoft Windows Client & Server Operating Systems and Apple macOS. (JAMF preferred)
• Proficient user of Microsoft Office product suites.
• Good and personable communication skills.
• Good Networking Skills/Knowledge Routers & Switches.
• Other skills that would be beneficial include knowledge of AV Products (Sophos etc), Remote Desktop Services (Microsoft & Citrix), Smart Devices (Apple iPhone, Apple iPad, Android)
• Familiar with working from and with helpdesk software CRM, Auto Task, Connect Wise or similar.
• Formal IT Certifications are desirable
• DBS/CRB checks will required

My client is offering the chance to work in a beautiful setting within a fantastic working environment, receiving excellent training and support in order to further enhance your career.

Sound interesting? Apply Today!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Successful business in Tunbridge Wells is looking for a First-Line IT Support / Developer to join their growing team. You will provide telephone and email support to clients and staff on bespoke software, investigating and fixing issues and making functional changes prior to escalation. Therefore the right person will be able to manage own workload, demonstrate good problem solving and communication skills. Proven ability to troubleshoot issues as well as experience of .Net ASP Webforms, C# and Visual Studio and MySQL essential.

Key responsibilities

• Triage support logs / tickets through Teamworks and update clients and staff on progress as necessary
• Troubleshoot problems arising on a day to day basis and FIX these issues / broken code
• Convert HTML form designs in to code
• Monitor, assess and report on application performance, determining what action if any should be taken
• Manage existing web applications and set up new clients
• Assist in software releases
• Escalate technical issues when necessary

Essential skills:

• Good understanding of .Net ASP Webforms
• Experience of C# and Visual Studio
• Knowledge of MySQL (including use of My SQL workbench)

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa quoting reference 21248LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Successful business in Tunbridge Wells is looking for a First-Line IT Support / Developer to join their growing team. You will provide telephone and email support to clients and staff on bespoke software, investigating and fixing issues and making functional changes prior to escalation. Therefore the right person will be able to manage own workload, demonstrate good problem solving and communication skills. Proven ability to troubleshoot issues as well as experience of .Net ASP Webforms, C# and Visual Studio and MySQL essential.

Key responsibilities

• Triage support logs / tickets through Teamworks and update clients and staff on progress as necessary
• Troubleshoot problems arising on a day to day basis and FIX these issues / broken code
• Convert HTML form designs in to code
• Monitor, assess and report on application performance, determining what action if any should be taken
• Manage existing web applications and set up new clients
• Assist in software releases
• Escalate technical issues when necessary

Essential skills:

• Good understanding of .Net ASP Webforms
• Experience of C# and Visual Studio
• Knowledge of MySQL (including use of My SQL workbench)

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa quoting reference 21248LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Tottenham Court Road

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Tottenham Court Road

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

Service Desk Analyst Leeds City Centre 3 months £130 per day

Service Desk Analyst
Leeds City Centre
3 months
£130 per day

Your new role

Working for a professional services organisation in Leeds City Centre you will be delivering high quality IT service to internal customers. You will be the first point of contact for customers and to provide a first time FIX wherever possible. Responsible for providing excellent customer service in all interactions with customers. Provide 1st line Service Desk assistance to those customers seeking support via the central support number; email or face to face by resolving issues at the first point of contact whenever possible. Use the call logging software to record the details of all calls, enter updates, track status and resolution. To take an active part in "ad-hoc" projects with regards to the company's equipment. Projects may include trainee desk moves, hardware upgrades and completion support. Responsible for following IT processes and seeking to improve those processes.

Experience needed:

• A proven team player who can work closely and effectively with colleagues on the Service Desk to ensure the rapid and correct resolution of IT challenges
• Excellent timekeeping as the shift-based working of the Service Desk team demands self-motivation and high personal standards to provide a seamless service to both internal and external clients.
• A professional appearance reflective of the nature of the firm is essential always.
• Excellent communication and problem-solving skills.
• Good knowledge of Microsoft Office and Outlook.
• Basic understanding of hardware knowledge of PCs, peripherals, iPads/iPhones and BlackBerry
• An outstanding customer service ethos and able to demonstrate such through examples.

Shifts:

The hours required are 35 hours per week and this will be part of a rota covering the hours of service offered to the business. Shifts vary from 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00.

What to do now?

Call Garo Kassabian on for more information or click 'Apply'.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Analyst Leeds City Centre 3 months £130 per day

Service Desk Analyst
Leeds City Centre
3 months
£130 per day

Your new role

Working for a professional services organisation in Leeds City Centre you will be delivering high quality IT service to internal customers. You will be the first point of contact for customers and to provide a first time FIX wherever possible. Responsible for providing excellent customer service in all interactions with customers. Provide 1st line Service Desk assistance to those customers seeking support via the central support number; email or face to face by resolving issues at the first point of contact whenever possible. Use the call logging software to record the details of all calls, enter updates, track status and resolution. To take an active part in "ad-hoc" projects with regards to the company's equipment. Projects may include trainee desk moves, hardware upgrades and completion support. Responsible for following IT processes and seeking to improve those processes.

Experience needed:

• A proven team player who can work closely and effectively with colleagues on the Service Desk to ensure the rapid and correct resolution of IT challenges
• Excellent timekeeping as the shift-based working of the Service Desk team demands self-motivation and high personal standards to provide a seamless service to both internal and external clients.
• A professional appearance reflective of the nature of the firm is essential always.
• Excellent communication and problem-solving skills.
• Good knowledge of Microsoft Office and Outlook.
• Basic understanding of hardware knowledge of PCs, peripherals, iPads/iPhones and BlackBerry
• An outstanding customer service ethos and able to demonstrate such through examples.

Shifts:

The hours required are 35 hours per week and this will be part of a rota covering the hours of service offered to the business. Shifts vary from 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00.

What to do now?

Call Garo Kassabian on for more information or click 'Apply'.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Analyst, 6 month contract, £140-£170 (outside of IR35), Reading

An exciting large profile organisation based in central Reading are currently undergoing major digital change and transformation and are now in need of a driven, reliable and hands-on Service Desk Analyst to support their IT function.

You will be the main point of contact for all 1st line infrastructure requests, from a technical and analytical perspective - managing daily tasks such as supporting IT kits, desktops, laptops, applications and some access management.

Although the main responsibility will essentially be to take a que of faults/service requests and to either FIX them or allocate them to the next in line/3rd parties to resolve. You will analyse the que and group together issues and faults that are caused by the same event.

To succeed, you will need to of had previous commercial experience working in a similar role. Previous experience working within the public sector will also work in your favour although this is not a necessity.

In return you will receive the opportunity to work for high profile government organisation on a healthy rate outside of IR35, on an initial 6-month contract with likelihood of further extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Analyst, 6 month contract, £140-£170 (outside of IR35), Reading

An exciting large profile organisation based in central Reading are currently undergoing major digital change and transformation and are now in need of a driven, reliable and hands-on Service Desk Analyst to support their IT function.

You will be the main point of contact for all 1st line infrastructure requests, from a technical and analytical perspective - managing daily tasks such as supporting IT kits, desktops, laptops, applications and some access management.

Although the main responsibility will essentially be to take a que of faults/service requests and to either FIX them or allocate them to the next in line/3rd parties to resolve. You will analyse the que and group together issues and faults that are caused by the same event.

To succeed, you will need to of had previous commercial experience working in a similar role. Previous experience working within the public sector will also work in your favour although this is not a necessity.

In return you will receive the opportunity to work for high profile government organisation on a healthy rate outside of IR35, on an initial 6-month contract with likelihood of further extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk