About Clearmatics

Clearmatics is a B2B fintech startup that designs, develops and operates member-owned and member-governed digital cash settlement systems. Founded in 2015 as a London-based Ethereum R&D company, our mission is to reform market infrastructure by disrupting the common denominator across almost every market: cash settlement in fiat currency.

We are committed advocates of Open Source development and are active participants in the Web3 community. We have close ties to Ethereum Foundation and the Company is a founding member of the Ethereum Enterprise Alliance.

We are scaling rapidly and looking to hire an Infrastructure Systems Engineer to join the newly Infrastructure Systems Operations team.

 The Infrastructure Systems Engineer will be the first hire within the Clearmatics Infrastructure Operations team, reporting to the Platform Operations Manager. You will be the custodian of the Clearmatics production environment, working closely with our DevOps team to manage the smooth deployment of applications and systems into production utilising CI/CD pipelines and Kubernetes deployment methodologies. You will provide production support for our deployments and the critical cloud infrastructure on which Clearmatics systems run.

Responsibilities

You will:

• Ensure the safe, predictable and repeatable deployment of applications and components into the Clearmatics production environment
• Provide production support, proactively managing and troubleshooting incidents to resolution and preventing reoccurrence
• Implement documented ITIL processes including Incident, Change, and Problem Management
• Ensure that the production environment is highly available, resilient and scalable
• Ensure monitoring, logging & alerting tools are correctly configured within the production environment
• Ensure defined backup & recovery processes are correctly implemented - perform periodic tests of recovery procedures
• Ensure the production environment adheres to defined security standards
• Work collaboratively with DevOps and Engineering teams
• Provide recommendations on production support best practices (e.g. monitoring, logging, security, IAM) and continual service improvement
• Create and maintain platform support documentation
• Participate in a 24x7 support rota (medium term)

Requirements

Essential Skills & Experience

• Strong Linux sysadmin
• Strong Kubernetes
•  In-depth experience with AWS or GCP - and ideally other Linux based Cloud services - e.g. OpenShift
• Experience in day-to-day ops of critical production infrastructure 24/7/365
• Experience with CI/CD pipelines
• Good understanding of docker and containerisation
• Good understanding of cyber security best practice - particularly in cloud context running critical infrastructure
• Experience with monitoring and alerting products within cloud environment
• Previous experience supporting 24/7 environment
• Previous experience supporting within a mission-critical, high-availability, high transaction environment
• Experience operating ITIL or ITSM processes within a highly regulated environment
• Excellent communication skills
• A collaborative attitude and enthusiasm for being part of a team
• The ability to thrive in a fast-paced, entrepreneurial, high-energy environment
• A self-starter who knows how to commit and deliver

Desirable Skills & Experience

• The ability to be flexible and pragmatic with technology decisions
• An understanding of product-focussed software development i.e.principles such as minimum viable product
• Independence and self-motivation while still being able to work with others collaboratively
• Desire to always improve and learn new things, and share this knowledge with the team
• Interest in blockchain technology

What we value at Clearmatics:

• Collaboration and respect
• Honesty & Humility
• Ability to challenge opinions with logic and evidence
• Willingness to work hard and solve hard problems
• Passion for distributed technology, cryptography, and their implications for society
• Continuous improvement and learning.

If you'd like to make significant contributions to the blockchain ecosystem and think you are a match, then we'd like to hear from you.

Benefits:

• Central London location in bright, spacious offices.
• Competitive salary.
• Flexible working and possibility to work remotely.
• Relocation assistance.
• Company pension.
• Hardware budget to give our developers the best equipment.
• Professional development - annual individual Learning & Development budget.
• Monthly Friday company meeting with pizza and beers.
• "Show and Tell" sessions - knowledge sharing across teams.
• Great kitchen filled with your favourite British specialties.
• Joining a fast-growing, game-changing, FinTech company.

About Clearmatics

Clearmatics is a B2B fintech startup that designs, develops and operates member-owned and member-governed digital cash settlement systems. Founded in 2015 as a London-based Ethereum R&D company, our mission is to reform market infrastructure by disrupting the common denominator across almost every market: cash settlement in fiat currency.

We are committed advocates of Open Source development and are active participants in the Web3 community. We have close ties to Ethereum Foundation and the Company is a founding member of the Ethereum Enterprise Alliance.

We are scaling rapidly and looking to hire an Infrastructure Systems Engineer to join the newly Infrastructure Systems Operations team.

 The Infrastructure Systems Engineer will be the first hire within the Clearmatics Infrastructure Operations team, reporting to the Platform Operations Manager. You will be the custodian of the Clearmatics production environment, working closely with our DevOps team to manage the smooth deployment of applications and systems into production utilising CI/CD pipelines and Kubernetes deployment methodologies. You will provide production support for our deployments and the critical cloud infrastructure on which Clearmatics systems run.

Responsibilities

You will:

• Ensure the safe, predictable and repeatable deployment of applications and components into the Clearmatics production environment
• Provide production support, proactively managing and troubleshooting incidents to resolution and preventing reoccurrence
• Implement documented ITIL processes including Incident, Change, and Problem Management
• Ensure that the production environment is highly available, resilient and scalable
• Ensure monitoring, logging & alerting tools are correctly configured within the production environment
• Ensure defined backup & recovery processes are correctly implemented - perform periodic tests of recovery procedures
• Ensure the production environment adheres to defined security standards
• Work collaboratively with DevOps and Engineering teams
• Provide recommendations on production support best practices (e.g. monitoring, logging, security, IAM) and continual service improvement
• Create and maintain platform support documentation
• Participate in a 24x7 support rota (medium term)

Requirements

Essential Skills & Experience

• Strong Linux sysadmin
• Strong Kubernetes
•  In-depth experience with AWS or GCP - and ideally other Linux based Cloud services - e.g. OpenShift
• Experience in day-to-day ops of critical production infrastructure 24/7/365
• Experience with CI/CD pipelines
• Good understanding of docker and containerisation
• Good understanding of cyber security best practice - particularly in cloud context running critical infrastructure
• Experience with monitoring and alerting products within cloud environment
• Previous experience supporting 24/7 environment
• Previous experience supporting within a mission-critical, high-availability, high transaction environment
• Experience operating ITIL or ITSM processes within a highly regulated environment
• Excellent communication skills
• A collaborative attitude and enthusiasm for being part of a team
• The ability to thrive in a fast-paced, entrepreneurial, high-energy environment
• A self-starter who knows how to commit and deliver

Desirable Skills & Experience

• The ability to be flexible and pragmatic with technology decisions
• An understanding of product-focussed software development i.e.principles such as minimum viable product
• Independence and self-motivation while still being able to work with others collaboratively
• Desire to always improve and learn new things, and share this knowledge with the team
• Interest in blockchain technology

What we value at Clearmatics:

• Collaboration and respect
• Honesty & Humility
• Ability to challenge opinions with logic and evidence
• Willingness to work hard and solve hard problems
• Passion for distributed technology, cryptography, and their implications for society
• Continuous improvement and learning.

If you'd like to make significant contributions to the blockchain ecosystem and think you are a match, then we'd like to hear from you.

Benefits:

• Central London location in bright, spacious offices.
• Competitive salary.
• Flexible working and possibility to work remotely.
• Relocation assistance.
• Company pension.
• Hardware budget to give our developers the best equipment.
• Professional development - annual individual Learning & Development budget.
• Monthly Friday company meeting with pizza and beers.
• "Show and Tell" sessions - knowledge sharing across teams.
• Great kitchen filled with your favourite British specialties.
• Joining a fast-growing, game-changing, FinTech company.

About Clearmatics

Clearmatics is a B2B fintech startup that designs, develops and operates member-owned and member-governed digital cash settlement systems. Founded in 2015 as a London-based Ethereum R&D company, our mission is to reform market infrastructure by disrupting the common denominator across almost every market: cash settlement in fiat currency.

We are committed advocates of Open Source development and are active participants in the Web3 community. We have close ties to Ethereum Foundation and the Company is a founding member of the Ethereum Enterprise Alliance.

We are scaling rapidly and looking to hire an Infrastructure Support Engineer to join our Infrastructure Systems Operations team.

The Infrastructure Support Engineer will become a key member of Clearmatics newly formed Infrastructure Systems Operations team. You will provide 1st / 2nd line operational support for our production applications and systems, following ITIL best practices for Incident, Change and Problem Management to ensure that our critical infrastructure remains secure, resilient and operational at all times. You will work closely with our Product Owners, DevOps and Engineering teams to investigate and resolve operational incidents identified by our monitoring infrastructure, customers/partners and internal stakeholders.

Responsibilities

You will be responsible for the following:

• Providing 1st / 2nd Line production support to external customers/partners and internal stakeholders
• Escalating critical Incidents to internal 3rd Line support engineers
• Triaging all Incidents/Changes/Service Requests logged within Clearmatics ITSM system
• Ensuring that all Incidents/Changes/Service Requests are resolved within the defined SLA’s
• Proactively managing and troubleshooting incidents to resolution, preventing reoccurrence
• Utilising monitoring, logging & alerting tools to proactively monitor the health of the Production environment
• Implementing documented ITIL processes including Incident, Change, and Problem Management
• Monitoring scheduled backups and taking the appropriate action to remediate any reported failures
• Working collaboratively with DevOps and Engineering teams
• Creating and maintaining platform support documentation
• Participating in a 24x7 support rota (medium-term)

Requirements

Essential Skills & Experience

• Strong Linux System Administration skills
• Hands-on experience of AWS or GCP - and ideally other Linux based Cloud services - e.g. OpenShift
• Experience in day-to-day operations of critical production infrastructure 24/7/365
• Good understanding of Docker and containerisation
• Good understanding of Kubernetes
• Good understanding of cybersecurity best practice - particularly in cloud context running critical infrastructure
• Experience with monitoring and alerting products within a cloud environment
• Previous experience supporting 24/7 environment
• Previous experience supporting within a mission-critical, high-availability, high transaction environment
• Experience operating ITIL or ITSM processes within a highly regulated environment
• Excellent communication skills
• Excellent troubleshooting and problem-solving skills
• A collaborative attitude and enthusiasm for being part of a team
• The ability to thrive in a fast-paced, entrepreneurial, high-energy environment
• A self-starter who knows how to commit and deliver

Desirable Skills & Experience

• The ability to be flexible and pragmatic with technology decisions
• An understanding of product-focussed software development i.e.principles such as minimum viable product
• Independence and self-motivation while still being able to work with others collaboratively
• Desire to always improve and learn new things, and share this knowledge with the team
• Interest in blockchain technology

What we value at Clearmatics:

• Collaboration and respect
• Honesty & Humility
• Ability to challenge opinions with logic and evidence
• Willingness to work hard and solve hard problems
• Passion for distributed technology, cryptography, and their implications for society
• Continuous improvement and learning.

If you'd like to make significant contributions to the blockchain ecosystem and think you are a match, then we'd like to hear from you.

Benefits:

• Central London location in bright, spacious offices.
• Competitive salary.
• Flexible working and possibility to work remotely.
• Relocation assistance.
• Company pension.
• Hardware budget to give our developers the best equipment.
• Professional development - annual individual Learning & Development budget.
• Monthly Friday company meeting with pizza and beers.
• "Show and Tell" sessions - knowledge sharing across teams.
• Great kitchen filled with your favourite British specialties.
• Joining a fast-growing, game-changing, FinTech company.

About Clearmatics

Clearmatics is a B2B fintech startup that designs, develops and operates member-owned and member-governed digital cash settlement systems. Founded in 2015 as a London-based Ethereum R&D company, our mission is to reform market infrastructure by disrupting the common denominator across almost every market: cash settlement in fiat currency.

We are committed advocates of Open Source development and are active participants in the Web3 community. We have close ties to Ethereum Foundation and the Company is a founding member of the Ethereum Enterprise Alliance.

We are scaling rapidly and looking to hire an Infrastructure Support Engineer to join our Infrastructure Systems Operations team.

The Infrastructure Support Engineer will become a key member of Clearmatics newly formed Infrastructure Systems Operations team. You will provide 1st / 2nd line operational support for our production applications and systems, following ITIL best practices for Incident, Change and Problem Management to ensure that our critical infrastructure remains secure, resilient and operational at all times. You will work closely with our Product Owners, DevOps and Engineering teams to investigate and resolve operational incidents identified by our monitoring infrastructure, customers/partners and internal stakeholders.

Responsibilities

You will be responsible for the following:

• Providing 1st / 2nd Line production support to external customers/partners and internal stakeholders
• Escalating critical Incidents to internal 3rd Line support engineers
• Triaging all Incidents/Changes/Service Requests logged within Clearmatics ITSM system
• Ensuring that all Incidents/Changes/Service Requests are resolved within the defined SLA’s
• Proactively managing and troubleshooting incidents to resolution, preventing reoccurrence
• Utilising monitoring, logging & alerting tools to proactively monitor the health of the Production environment
• Implementing documented ITIL processes including Incident, Change, and Problem Management
• Monitoring scheduled backups and taking the appropriate action to remediate any reported failures
• Working collaboratively with DevOps and Engineering teams
• Creating and maintaining platform support documentation
• Participating in a 24x7 support rota (medium-term)

Requirements

Essential Skills & Experience

• Strong Linux System Administration skills
• Hands-on experience of AWS or GCP - and ideally other Linux based Cloud services - e.g. OpenShift
• Experience in day-to-day operations of critical production infrastructure 24/7/365
• Good understanding of Docker and containerisation
• Good understanding of Kubernetes
• Good understanding of cybersecurity best practice - particularly in cloud context running critical infrastructure
• Experience with monitoring and alerting products within a cloud environment
• Previous experience supporting 24/7 environment
• Previous experience supporting within a mission-critical, high-availability, high transaction environment
• Experience operating ITIL or ITSM processes within a highly regulated environment
• Excellent communication skills
• Excellent troubleshooting and problem-solving skills
• A collaborative attitude and enthusiasm for being part of a team
• The ability to thrive in a fast-paced, entrepreneurial, high-energy environment
• A self-starter who knows how to commit and deliver

Desirable Skills & Experience

• The ability to be flexible and pragmatic with technology decisions
• An understanding of product-focussed software development i.e.principles such as minimum viable product
• Independence and self-motivation while still being able to work with others collaboratively
• Desire to always improve and learn new things, and share this knowledge with the team
• Interest in blockchain technology

What we value at Clearmatics:

• Collaboration and respect
• Honesty & Humility
• Ability to challenge opinions with logic and evidence
• Willingness to work hard and solve hard problems
• Passion for distributed technology, cryptography, and their implications for society
• Continuous improvement and learning.

If you'd like to make significant contributions to the blockchain ecosystem and think you are a match, then we'd like to hear from you.

Benefits:

• Central London location in bright, spacious offices.
• Competitive salary.
• Flexible working and possibility to work remotely.
• Relocation assistance.
• Company pension.
• Hardware budget to give our developers the best equipment.
• Professional development - annual individual Learning & Development budget.
• Monthly Friday company meeting with pizza and beers.
• "Show and Tell" sessions - knowledge sharing across teams.
• Great kitchen filled with your favourite British specialties.
• Joining a fast-growing, game-changing, FinTech company.

We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. As we spread the word and bring more customers aboard, we need an IT Engineer to join our Infrastructure team in London, UK.

The IT Engineer provides technical support to the internal staff in its different locations. You are responsible for IT-related hardware & services procurement, stock management and deliveries. We also count on you to handle the administrative matters of the team (ordering, invoicing, price reviews...). You also manage the internal office network related to the employee's devices (DHCP, shares, LDAP, PBX).

Close your eyes and imagine yourself...

IT Support to internal staff

? Provide technical support to the organization’s internal users of computers, applications and hardware (Laptops, servers, IP connectivity, mobile devices, internal telephony systems)

? Install, maintain and upgrade user devices

? Troubleshoot any type of issues reported by internal users and work on their resolution or escalate it to other technical teams.

? Communicate progress to relevant persons

? Ensure a high rate of staff satisfaction

Maintains internal network, infrastructure and use base 

? Collaborate with network services and software systems vendors in order to restore service and/or to identify problems;

? Install, support, and/or maintain local network (LAN);

? Evaluates and recommend networking product and software upgrades;

Hardware ordering & stock management

? Identify or receive needs from other members of the infrastructure team

? Look for the relevant vendor and place orders

? Make a proposal for validation by manager

? Order material and manage the financial process and stock management

? Follow-up installation & implementation and ensure the maintenance

Cost control

? Budget definition (OPEX/CAPEX)

? Validation and booking of invoices

? Classification of fixed assets

? Cost control & analysis 

Improvement of service to staff

? Identify recurrent problems and problematic issues

? Analyse the various improvements and propose solutions

? Make proposals internally and provides some help needed during the deployment of the new solution

? Monitor service usage and warns colleagues in case of scalability problems

To bring the win, you'll have…

? Degree in IT or equivalent by experience

? Minimum 2 years of experience in the same type of position

? Hardware architecture understanding and reparation

? Workstation OS: Ubuntu Linux, Windows, Mac OS X

? Linux server administration (DHCP, DNS, ...)

? Scripting skills are an asset

? Fluent in English

? A resourceful person with a creative mindset

? Able to work in a highly critical situation

? Rigorous (and has an eye for detail)

? Excellent communicator

? Strong identification with Voxbone's Strangely Simple Principles

Sound good? We’re offering…

- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan

Because We care...

Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.

By submitting your application for one of our open positions, you agree that Voxbone may collect your personal data for recruiting and related purposes. For further information with regards to how Voxbone process your personal data, please see  Voxbone’s Privacy Policy

We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. As we spread the word and bring more customers aboard, we need an IT Engineer to join our Infrastructure team in London, UK.

The IT Engineer provides technical support to the internal staff in its different locations. You are responsible for IT-related hardware & services procurement, stock management and deliveries. We also count on you to handle the administrative matters of the team (ordering, invoicing, price reviews...). You also manage the internal office network related to the employee's devices (DHCP, shares, LDAP, PBX).

Close your eyes and imagine yourself...

IT Support to internal staff

? Provide technical support to the organization’s internal users of computers, applications and hardware (Laptops, servers, IP connectivity, mobile devices, internal telephony systems)

? Install, maintain and upgrade user devices

? Troubleshoot any type of issues reported by internal users and work on their resolution or escalate it to other technical teams.

? Communicate progress to relevant persons

? Ensure a high rate of staff satisfaction

Maintains internal network, infrastructure and use base 

? Collaborate with network services and software systems vendors in order to restore service and/or to identify problems;

? Install, support, and/or maintain local network (LAN);

? Evaluates and recommend networking product and software upgrades;

Hardware ordering & stock management

? Identify or receive needs from other members of the infrastructure team

? Look for the relevant vendor and place orders

? Make a proposal for validation by manager

? Order material and manage the financial process and stock management

? Follow-up installation & implementation and ensure the maintenance

Cost control

? Budget definition (OPEX/CAPEX)

? Validation and booking of invoices

? Classification of fixed assets

? Cost control & analysis 

Improvement of service to staff

? Identify recurrent problems and problematic issues

? Analyse the various improvements and propose solutions

? Make proposals internally and provides some help needed during the deployment of the new solution

? Monitor service usage and warns colleagues in case of scalability problems

To bring the win, you'll have…

? Degree in IT or equivalent by experience

? Minimum 2 years of experience in the same type of position

? Hardware architecture understanding and reparation

? Workstation OS: Ubuntu Linux, Windows, Mac OS X

? Linux server administration (DHCP, DNS, ...)

? Scripting skills are an asset

? Fluent in English

? A resourceful person with a creative mindset

? Able to work in a highly critical situation

? Rigorous (and has an eye for detail)

? Excellent communicator

? Strong identification with Voxbone's Strangely Simple Principles

Sound good? We’re offering…

- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan

Because We care...

Voxbone is an equal opportunity employer, and we’re proud of our ongoing efforts to bolster diversity & inclusion in our workplace and wherever our employees are based. Any individuals seeking employment at Voxbone are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable law.

By submitting your application for one of our open positions, you agree that Voxbone may collect your personal data for recruiting and related purposes. For further information with regards to how Voxbone process your personal data, please see  Voxbone’s Privacy Policy