Excellent opportunity for tech focussed Customer Success Account Manager to join a leader in Enterprise Mobile App solutions. The role would suit candidates coming from a SaaS, Tech, Digital background.

Role Info:

Digital Account Manager - Enterprise Mobile App / SaaS
Watford | Up to £35,000 + Excellent Benefits & Perks + 1 Day Work From Home Per Week

Who we are:

We are a high-growth tech company, we specialise in enterprise apps, mobile commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue-chip clients including Transport for London, Santander, First Group, Go Ahead Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to UK market leader in our initial targeted sector, winning multiple awards along the way.

The Digital Account Manager Role:

The Account Manager will be responsible for supporting the Senior Account Manager to ensure our portfolio of blue-chip clients receive the very best of service at all times.

Role Accountabilities

Working with and reporting to the Senior Account Manager, will be involved with the following:

+ Encourage and develop the company's business and reputation with our existing client base through the provision of good customer service and client support
+ Serve as the main day-to-day contact for specific clients, suppliers, external partners and internal teams
+ Supporting client projects throughout their lifecycle, including project scoping, assignment of resources and monitoring project progress
+ Ensure high quality standards in all client deliverables
+ Translate client requests and requirements into detailed and sometimes technical instructions for project teams
+ Partner with the client and internal project delivery team to resolve identified project issues
+ Work with internal teams to ensure a smooth transition for new clients
+ Attend external client meetings as required
+ Understand client's business requirements for the purpose of problem solving and up-selling
+ Business as usual client support and issue handling

Key Attributes:

+ Educated to degree level or equivalent
+ A minimum of two years’ experience in a similar client facing and / or project delivery role, ideally in a technology or creative environment within the UK
+ You must have a professional appearance and strong interpersonal skills. It is vital that you are a strong team player, motivated by individual and organisational success
+ Strong client management skills and ability to execute
+ Highly organised and details orientated
+ Capable of hands on problem solving, with ability to generate ideas and solutions
+ A positive, determined approach to researching and analysing new methods and processes
+ Effective team member supports the team by pitching in at any level and effectively working across the organisation to meet the needs of the business
+ Takes ownership of personal actions and outcomes
+ Ability to use own initiative and pay close attention to detail
+ Strong communication skills in all forms including written, oral, telephone and presentation
+ Excellent organisational and time management skills
+ A positive attitude to dealing with people and problems
+ An enthusiastic, experienced user of technology products, such as smart-phones, phablets and tablets, up to date knowledge of the technology market.

Package:

+ Up to £35,000
+ 23 days holiday
+ Pension (after three months employment)
+ Mac laptop
+ Smart Phone
+ Health Care (on completion of 6 months probationary period)
+ Bonus (based on company target performance)
+ Onsite parking and free transport to and from the main train station is provided
+ We also have a very posh coffee machine at your disposal, fresh fruit and nuts in abundance and even bottled water in the fridge, both still and sparkling!

You may have worked in the following capacities:

Digital Account Manager, Service Delivery Manager, Digital Project Manager, Project Delivery, Client Account Manager, Client Manager, Client Account Executive, Customer Success, Client Services, Client Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for tech focussed Customer Success Account Manager to join a leader in Enterprise Mobile App solutions. The role would suit candidates coming from a SaaS, Tech, Digital background.

Role Info:

Digital Account Manager - Enterprise Mobile App / SaaS
Watford | Up to £35,000 + Excellent Benefits & Perks + 1 Day Work From Home Per Week

Who we are:

We are a high-growth tech company, we specialise in enterprise apps, mobile commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue-chip clients including Transport for London, Santander, First Group, Go Ahead Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to UK market leader in our initial targeted sector, winning multiple awards along the way.

The Digital Account Manager Role:

The Account Manager will be responsible for supporting the Senior Account Manager to ensure our portfolio of blue-chip clients receive the very best of service at all times.

Role Accountabilities

Working with and reporting to the Senior Account Manager, will be involved with the following:

+ Encourage and develop the company's business and reputation with our existing client base through the provision of good customer service and client support
+ Serve as the main day-to-day contact for specific clients, suppliers, external partners and internal teams
+ Supporting client projects throughout their lifecycle, including project scoping, assignment of resources and monitoring project progress
+ Ensure high quality standards in all client deliverables
+ Translate client requests and requirements into detailed and sometimes technical instructions for project teams
+ Partner with the client and internal project delivery team to resolve identified project issues
+ Work with internal teams to ensure a smooth transition for new clients
+ Attend external client meetings as required
+ Understand client's business requirements for the purpose of problem solving and up-selling
+ Business as usual client support and issue handling

Key Attributes:

+ Educated to degree level or equivalent
+ A minimum of two years’ experience in a similar client facing and / or project delivery role, ideally in a technology or creative environment within the UK
+ You must have a professional appearance and strong interpersonal skills. It is vital that you are a strong team player, motivated by individual and organisational success
+ Strong client management skills and ability to execute
+ Highly organised and details orientated
+ Capable of hands on problem solving, with ability to generate ideas and solutions
+ A positive, determined approach to researching and analysing new methods and processes
+ Effective team member supports the team by pitching in at any level and effectively working across the organisation to meet the needs of the business
+ Takes ownership of personal actions and outcomes
+ Ability to use own initiative and pay close attention to detail
+ Strong communication skills in all forms including written, oral, telephone and presentation
+ Excellent organisational and time management skills
+ A positive attitude to dealing with people and problems
+ An enthusiastic, experienced user of technology products, such as smart-phones, phablets and tablets, up to date knowledge of the technology market.

Package:

+ Up to £35,000
+ 23 days holiday
+ Pension (after three months employment)
+ Mac laptop
+ Smart Phone
+ Health Care (on completion of 6 months probationary period)
+ Bonus (based on company target performance)
+ Onsite parking and free transport to and from the main train station is provided
+ We also have a very posh coffee machine at your disposal, fresh fruit and nuts in abundance and even bottled water in the fridge, both still and sparkling!

You may have worked in the following capacities:

Digital Account Manager, Service Delivery Manager, Digital Project Manager, Project Delivery, Client Account Manager, Client Manager, Client Account Executive, Customer Success, Client Services, Client Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for a tech-focussed Digital Project Manager to join a leader in Enterprise Mobile App solutions. The role would suit candidates coming from an App / Mobile Tech background.

Role Info:

Digital Project Manager - Enterprise Mobile App / SaaS
Watford | Up to £45,000 + Excellent Benefits & Perks + 1 Day Work From Home Per Week

Who we are:

We are a high-growth tech company, we specialise in enterprise apps, mobile commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue-chip clients including Transport for London, Santander, First Group, Go Ahead Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to UK market leader in our initial targeted sector, winning multiple awards along the way.

The Digital Project Manager Role:

The Digital Project Manager will be focussed on ensuring the smooth delivery of ground-breaking solutions across our portfolio of blue-chip clients by close collaboration across key business areas including Business Analysis, Account Management, Development and Quality Assurance.

Role Accountabilities:

Working with and reporting to the Senior Project Manager, will be involved with the following:

+ Establish and nurture rapport with clients that is conducive to a long-term business relationship.
+ Participate as required in client facings aspects of new account implementation and development.
+ Attend client meetings.
+ Prioritise and deliver multiple complex projects within time, technical and resource constraints.
+ Provide written documentation to appropriate team members and clients, which could include an overall rollout plan, timelines, and project assignments.
+ Work closely with department managers and wide team colleagues to accurately forecast “go live” schedule.
+ Provide problem solving, troubleshooting and system consultation as needed for client.
+ Coordinate client resources.
+ Proactively identify and orchestrate prompt resolution of internal and client issues.
+ Offer input to innovate processes, systems, organization and culture.
+ Develop effective relationships to gain/maintain a deep understanding of projects, client activities and business priorities.
+ Provide team support and product information on strategic products as assigned by manager.
+ Produce regular departmental/project reporting as required.
+ Lead Agile project ceremonies
+ Create detailed product requirements in the form of Epics, User Stories and Acceptance Criteria.

Key Attributes:

+ Educated to degree level or equivalent.
+ A minimum of two years’ experience in a similar project delivery/implementation role, ideally in a technology or software as a service environment.
+ Comfortable with working in a fast paced, multi-project, deadline heavy environment with software-based solutions.
+ Previous experience on mobile app projects using native iOS and Android.
+ Proficient across both Agile and Waterfall methodologies.
+ Professional appearance and strong interpersonal skills.
+ Strong team player motivated by organisational success.
+ Strong client management skills and ability to execute.
+ Highly organised and details orientated.
+ Capable of hands on problem solving, with ability to generate ideas and solutions.
+ A positive, determined approach to researching and analysing new methods and processes.
+ Take ownership of personal actions and outcomes.
+ Uses own initiative and pay close attention to detail.
+ Strong communication skills in all forms including written, oral, telephone and presentation.
+ Excellent organisational and time management skills.
+ A positive attitude to dealing with people and problems.
+ A strong sense of personal responsibility towards getting the job done.
+ Confident using tools such as JIRA, Confluence and Trello.
+ Ability to run multiple projects, across multiple clients at once.

Package:

+ Up to £45,000
+ 23 days holiday
+ Pension (after three months employment)
+ Mac laptop
+ Smart Phone
+ Health Care (on completion of 6 months probationary period)
+ Bonus (based on company target performance)
+ Onsite parking and free transport to and from the main train station is provided
+ We also have a very posh coffee machine at your disposal, fresh fruit and nuts in abundance and even bottled water in the fridge, both still and sparkling!

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for a tech-focussed Digital Project Manager to join a leader in Enterprise Mobile App solutions. The role would suit candidates coming from an App / Mobile Tech background.

Role Info:

Digital Project Manager - Enterprise Mobile App / SaaS
Watford | Up to £45,000 + Excellent Benefits & Perks + 1 Day Work From Home Per Week

Who we are:

We are a high-growth tech company, we specialise in enterprise apps, mobile commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue-chip clients including Transport for London, Santander, First Group, Go Ahead Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to UK market leader in our initial targeted sector, winning multiple awards along the way.

The Digital Project Manager Role:

The Digital Project Manager will be focussed on ensuring the smooth delivery of ground-breaking solutions across our portfolio of blue-chip clients by close collaboration across key business areas including Business Analysis, Account Management, Development and Quality Assurance.

Role Accountabilities:

Working with and reporting to the Senior Project Manager, will be involved with the following:

+ Establish and nurture rapport with clients that is conducive to a long-term business relationship.
+ Participate as required in client facings aspects of new account implementation and development.
+ Attend client meetings.
+ Prioritise and deliver multiple complex projects within time, technical and resource constraints.
+ Provide written documentation to appropriate team members and clients, which could include an overall rollout plan, timelines, and project assignments.
+ Work closely with department managers and wide team colleagues to accurately forecast “go live” schedule.
+ Provide problem solving, troubleshooting and system consultation as needed for client.
+ Coordinate client resources.
+ Proactively identify and orchestrate prompt resolution of internal and client issues.
+ Offer input to innovate processes, systems, organization and culture.
+ Develop effective relationships to gain/maintain a deep understanding of projects, client activities and business priorities.
+ Provide team support and product information on strategic products as assigned by manager.
+ Produce regular departmental/project reporting as required.
+ Lead Agile project ceremonies
+ Create detailed product requirements in the form of Epics, User Stories and Acceptance Criteria.

Key Attributes:

+ Educated to degree level or equivalent.
+ A minimum of two years’ experience in a similar project delivery/implementation role, ideally in a technology or software as a service environment.
+ Comfortable with working in a fast paced, multi-project, deadline heavy environment with software-based solutions.
+ Previous experience on mobile app projects using native iOS and Android.
+ Proficient across both Agile and Waterfall methodologies.
+ Professional appearance and strong interpersonal skills.
+ Strong team player motivated by organisational success.
+ Strong client management skills and ability to execute.
+ Highly organised and details orientated.
+ Capable of hands on problem solving, with ability to generate ideas and solutions.
+ A positive, determined approach to researching and analysing new methods and processes.
+ Take ownership of personal actions and outcomes.
+ Uses own initiative and pay close attention to detail.
+ Strong communication skills in all forms including written, oral, telephone and presentation.
+ Excellent organisational and time management skills.
+ A positive attitude to dealing with people and problems.
+ A strong sense of personal responsibility towards getting the job done.
+ Confident using tools such as JIRA, Confluence and Trello.
+ Ability to run multiple projects, across multiple clients at once.

Package:

+ Up to £45,000
+ 23 days holiday
+ Pension (after three months employment)
+ Mac laptop
+ Smart Phone
+ Health Care (on completion of 6 months probationary period)
+ Bonus (based on company target performance)
+ Onsite parking and free transport to and from the main train station is provided
+ We also have a very posh coffee machine at your disposal, fresh fruit and nuts in abundance and even bottled water in the fridge, both still and sparkling!

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

11508a - Finance System Implementation Consultant
Location: Working from home / field-based

Summary
In response to continued growth and client demand, our client - an established & highly successful tech firm based in Northamptonshire - are seeking an experienced Finance System Implementation Consultant on a full-time permanent basis.

You will be responsible for supporting clients through their finance and billing implementation projects, whilst maintaining an exceptional level of customer service.


Responsibilities
*Provide an exceptional level of service managing client projects, implementing a suite of bespoke finance and billing solutions,
*Successful on-boarding and servicing of clients, from project inception to handover and support beyond,
*Be the main point of contact for clients migrating from their existing finance systems, OR for new clients seeking a new finance & billing solution,
*Disseminate & persuasively promote the benefits of the company's finance products & systems to new & existing clients,
*Ad-hoc duties relevant to the role.


Requirements
Essential:
*A background in finance system implementation, migration projects & training for clients,
*Good people skills - experience communicating with finance personnel, together with a solid understanding of accounting terminology,
*Possess exceptional customer / client account management experience,
*Good analytical & problem-solving skills,
*Be a highly organised team player managing multiple products & capable of working to strict deadlines,
*Be self-motivated, assertive, proactive & possess initiative,
*Valid driving licence, willing & able to travel within the UK & occasionally Internationally to support clients as required (expenses reimbursed),
*DBS Clear.

Preferred:
*Experience of finance system implementation & management for clients,
*Education sector experience, ideally within the finance / bursar function,
*Proven experience of working in a similar role to the one described,
*QUALIFICATIONS: Qualified or part-qualified accountant or proven QBE. All qualifications should be relevant and up to date,
*SYSTEMS: extensive Sage experience, cloud-based accounting (Accounts IQ preferred), MS Office incl. Excel & PowerPoint.


Package
In return for this exciting opportunity, our client is offering the following package:

*Appointment Type: Permanent
*Salary: circa £35,000 - £40,000 + benefits (subject to experience)
*Based: Working from home / field-based
*Hours: Mon-Fri, 37 per week
*Holiday: 25 Days + Bank Holidays (increasing after 5 years' service)
*Cyclescheme
*Company Pension Scheme
*Death in Service Benefit (3x basic salary)
*Allocated time for training & professional development
*Technical equipment will be provided


If you're interested & think you're suitable for this opportunity, please apply online OR call Greg at Paul Mitchell Associates (quoting ref: 11508a) on 0116 254 9404.

Paul Mitchell Associates is acting as an Employment Agency in relation to this vacancy.

By applying to this vacancy you are consenting to Paul Mitchell Associates contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations).

If you do not consent to Paul Mitchell Associates contacting you and processing your data in line with GDPR please DO NOT apply.

For further information relating to our Privacy Policy please visit our website.

11508a - Finance System Implementation Consultant
Location: Working from home / field-based

Summary
In response to continued growth and client demand, our client - an established & highly successful tech firm based in Northamptonshire - are seeking an experienced Finance System Implementation Consultant on a full-time permanent basis.

You will be responsible for supporting clients through their finance and billing implementation projects, whilst maintaining an exceptional level of customer service.


Responsibilities
*Provide an exceptional level of service managing client projects, implementing a suite of bespoke finance and billing solutions,
*Successful on-boarding and servicing of clients, from project inception to handover and support beyond,
*Be the main point of contact for clients migrating from their existing finance systems, OR for new clients seeking a new finance & billing solution,
*Disseminate & persuasively promote the benefits of the company's finance products & systems to new & existing clients,
*Ad-hoc duties relevant to the role.


Requirements
Essential:
*A background in finance system implementation, migration projects & training for clients,
*Good people skills - experience communicating with finance personnel, together with a solid understanding of accounting terminology,
*Possess exceptional customer / client account management experience,
*Good analytical & problem-solving skills,
*Be a highly organised team player managing multiple products & capable of working to strict deadlines,
*Be self-motivated, assertive, proactive & possess initiative,
*Valid driving licence, willing & able to travel within the UK & occasionally Internationally to support clients as required (expenses reimbursed),
*DBS Clear.

Preferred:
*Experience of finance system implementation & management for clients,
*Education sector experience, ideally within the finance / bursar function,
*Proven experience of working in a similar role to the one described,
*QUALIFICATIONS: Qualified or part-qualified accountant or proven QBE. All qualifications should be relevant and up to date,
*SYSTEMS: extensive Sage experience, cloud-based accounting (Accounts IQ preferred), MS Office incl. Excel & PowerPoint.


Package
In return for this exciting opportunity, our client is offering the following package:

*Appointment Type: Permanent
*Salary: circa £35,000 - £40,000 + benefits (subject to experience)
*Based: Working from home / field-based
*Hours: Mon-Fri, 37 per week
*Holiday: 25 Days + Bank Holidays (increasing after 5 years' service)
*Cyclescheme
*Company Pension Scheme
*Death in Service Benefit (3x basic salary)
*Allocated time for training & professional development
*Technical equipment will be provided


If you're interested & think you're suitable for this opportunity, please apply online OR call Greg at Paul Mitchell Associates (quoting ref: 11508a) on 0116 254 9404.

Paul Mitchell Associates is acting as an Employment Agency in relation to this vacancy.

By applying to this vacancy you are consenting to Paul Mitchell Associates contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations).

If you do not consent to Paul Mitchell Associates contacting you and processing your data in line with GDPR please DO NOT apply.

For further information relating to our Privacy Policy please visit our website.