Onsite Desktop Support Analyst /2nd line Support
(8 weeks Temporay to Permanent)
An exciting opportunity has arisen to join an exciting worldwide company in their busy IT Technologies Services Team to support them in this busy time.
As an On-site Desktop Support Analyst, you will be providing On-Site Desktop Support for PC’s, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop Equipment for their Technology Services.
Key Knowledge, Skills & Excellent Experiences Required: -
- Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues requests through to Resolution.
- In-depth Knowledge & Understanding of Win 10 and Win 7
Business Infra Environment.
- Experience and Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)
Understanding of Current PC Technologies and the issues involved in Supporting them, (e.g. Win 10, Office 2016, Mobile Device’s, Printers / MFPs etc.).
Experience in the following
- Working with Asset Management Tools to maintain Inventory
- Experience and understanding of Patching Processes / Activities alongside Security Management.
- Installing / Upgrading Hardware & Software.
- Excellent at providing Support both On-site and within a Remote capacity.
- Using Remote Support Tools / Applications.
- Using ITSM Toolsets (e.g. Service-now),
Working environment, you will have had the following; -
- Worked within a fast-paced environment and busy Customer Facing Support Role.
- Ability to competently manage own Workload and time alongside strict SLA’s.
- Excellent time keeping skills and willing to go that extra mile
- Team Player both also confident to undertake tasks themselves.
- Comfortable and confident in dealing with and Supporting all levels of Users / Customers Excellent Written and Verbal Communication skills.
- A full clean UK current driving license
Working Hours Monday - Friday days