We are looking for a dynamic and energetic Data Technology Manager within a fast-growing award-winning company dedicated to breathing new life into mobile technology. We recover mobile accessories, devices and IOT type product from our clients which are processed for reuse or recycling.
Your purpose as Data Technology Manager is to define, lead and implement the IT strategy for the Group, with focus on Cloud implementation & internal systems such as Sharepoint as well as ecommerce capabilities. The job holder will also be required to support the day-to-day operations of the Company’s IT functions including Helpdesk and ongoing end user security awareness efforts and participate in monthly ISO task lists to ensure the business is optimally prepared for annual recertifications.
This role will ensure the smooth running of the Genuine Solutions network, but also advises and implements those Data Technology functions which enables the Business to keep moving forward from an IT perspective whilst safeguarding from current threats and Business Continuity issues.
Currently there are approximately 85 people working in the Genuine Solutions Group Surbiton head office with between 85 and 130 helpdesk queries received each month plus multiple Projects happening that require Data Technology input or participation.
The major activities and accountabilities of this role will include:
· Cloud Strategy Implementation
· Management of Sharepoint and related Systems
· Provide 1st/ 2nd line desktop, network, telephone and server, business application support.
· Commit to department efforts around continuous improvement.
· Monthly patch management (Workstations and Servers)
· Accurately log all support calls in the appropriate Helpdesk tracking system (Currently SysAid)
· Ensure Change / Problem / Incident Management procedures are followed.
· Manage weekly vulnerability scanning processes and action recommendations where required.
· Ongoing server capacity management.
· Support remote access workers (RDS / Sonicwall remote VPN)
· Handle network and voice moves and changes including network patching and reprogramming of telephone system and also, assisting with the day to day management of external vendors for data, landlines and mobile cellular devices.
· Configuring and maintaining equipment including PCs, MAC OS, laptops, printers, tablets, iphones etc.
· Work on projects focused on co-ordinating system upgrades, helping identify ways to improve current systems and processes, and testing and evaluating new technologies.
· Help to maintain confidentiality, integrity and availability (CIA) of Group systems and information assets.
· Perform daily, weekly, monthly and quarterly audit checks as outlined in the Sharepoint database.
· Assist with ongoing management of ISO27001:2013 including internal audits.
· Provide out of hours support when necessary.
· Proactive approach to security of IT systems ensuring all IT best practise policies and procedures are adhered to.
· Liaise with third party managed service providers. (All IaaS vendors)
· Actively contribute to long term strategic planning, design and implementation of new systems and technologies.
Essential
· Strong knowledge of Microsoft Sharepoint Online (Document libraries and lists)
· Advanced Windows 10 OS troubleshooting ability
· Strong understanding and management of ITIL / ISO27001:2013 / GDPR frameworks
· Strong Microsoft Office knowledge including Word, Excel and PowerPoint
· Experience of on-premise to cloud infrastructure migrations (mostly Microsoft Azure)
· Advanced Administrator knowledge of Microsoft Office 365
· Advanced knowledge of Active Directory (Creating users and security groups, GPO)
· Experience managing domain names (A records, MX records, CNAMe, etc)
· Basic administration of Windows Servers 2012 R2 / 2016
· Good knowledge of Microsoft Remote Desktop administration (Home workers)
· Awareness of Cyber security threats - Trends
· Good TCP/IP Networking knowledge (Test connectivity between devices)
· Landline (IP telephony) support (Cloudcall & Microsoft Teams)
· Audio/Visual support (Meeting room video conferences)
· Printer support and administration (Including working with 3rd party MSP)
· Management of SSL certificates
· Good knowledge of IIS / Firewall (rules and policies)
· Basic network switch configuration
Desirable
· Basic knowledge of Microsoft Flow (Sharepoint workflow)
· Knowledge of AppCheck vulnerability scanning
· Management of Access control systems and CCTV cameras
· Basic MySql and MS Access administration
· Knowledge of MAC OS
· Exposure to Microsoft Dynamics 365
· Back-up Solutions - Veeam Backup / Keepit (Office365)
· ITIL Foundation V3
· Cloud Solutions Architect type qualifications (Azure, AWS)
· MCP / MCSE
· ISO27001:2013 implementer / auditor
· CompTIA A+ / N+