Our client is seeking an Inside Sales Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client is seeking an Inside Sales Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client is seeking an Inside Support Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client is seeking an Inside Support Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Role: 2nd Line Cloud Systems Engineer
Location: Manchester
Salary: £30,000 + Great Training Opportunities & Benefits

**INTERVIEWING NOW - DO NOT MISS OUT**
We currently have an opportunity for a talented Cloud Engineer to work for a well-established MSP based in Manchester. You will be responsible for providing 2nd Line support and Cloud Infrastructure implementations.
This is an exciting opportunity to get your hands on the latest technologies with a forward-thinking company who really value their staff.

Desired Experience includes:

• Implementation of Cloud infrastructure
• Office 365
• Azure AD
• SharePoint
• Providing and supporting dual/hybrid infrastructures
• Exchange 365 - on-prem / cloud mail solutions
• 2nd Line Systems Support
• VMware
• Windows Server 2008R2 through 2019
• Terminal Services, Citrix XenApp or other similar virtual desktop solutions
• Active Directory - PowerShell Scripts & GPO
• Configuring equipment in an IP based network
• Troubleshooting switches & routers
• PRTG or use of other monitoring tools on-prem or within Azure Cloud setup

Responsibilities:

• Providing remote 2nd line support on a variety of issues
• Monitor systems and infrastructure
• Configuration & installation of network routers, firewalls and switches
• Administration & installation of PC's, laptops and servers - including OS's and apps
• Administration & configuration of SAN and NAS data appliances
• Perform recovery and backup of systems
• Patching & upgrading software
• Maintenance and configurations of server and network infrastructure OS's

They are looking to pay up to £30,000 and it is an immediate requirement with interviews being arranged around you.

If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details.

VMware - hyper v - virtualisation - syslog - IT monitoring - PowerShell - VBScript - OSI network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - System management - Software

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 2nd Line Cloud Systems Engineer
Location: Manchester
Salary: £30,000 + Great Training Opportunities & Benefits

**INTERVIEWING NOW - DO NOT MISS OUT**
We currently have an opportunity for a talented Cloud Engineer to work for a well-established MSP based in Manchester. You will be responsible for providing 2nd Line support and Cloud Infrastructure implementations.
This is an exciting opportunity to get your hands on the latest technologies with a forward-thinking company who really value their staff.

Desired Experience includes:

• Implementation of Cloud infrastructure
• Office 365
• Azure AD
• SharePoint
• Providing and supporting dual/hybrid infrastructures
• Exchange 365 - on-prem / cloud mail solutions
• 2nd Line Systems Support
• VMware
• Windows Server 2008R2 through 2019
• Terminal Services, Citrix XenApp or other similar virtual desktop solutions
• Active Directory - PowerShell Scripts & GPO
• Configuring equipment in an IP based network
• Troubleshooting switches & routers
• PRTG or use of other monitoring tools on-prem or within Azure Cloud setup

Responsibilities:

• Providing remote 2nd line support on a variety of issues
• Monitor systems and infrastructure
• Configuration & installation of network routers, firewalls and switches
• Administration & installation of PC's, laptops and servers - including OS's and apps
• Administration & configuration of SAN and NAS data appliances
• Perform recovery and backup of systems
• Patching & upgrading software
• Maintenance and configurations of server and network infrastructure OS's

They are looking to pay up to £30,000 and it is an immediate requirement with interviews being arranged around you.

If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details.

VMware - hyper v - virtualisation - syslog - IT monitoring - PowerShell - VBScript - OSI network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - System management - Software

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Do you have previous experience providing IT Support within the Education Sector?

Fantastic opportunity to join an extremely well-established School in Kingston, who are looking for an experienced, hands-on IT Support Engineer with previous experience of providing Technical Support within the Education Sector.

My client is offering the chance to work in a varied and interesting role, where you will receive excellent training and great staff benefits. Sound interesting and something you would love to be part of? Apply today!

Duties for the IT Support Engineer:

• The role is centered on the support, maintenance and break/fix of both hardware and software.
• The work will be predominantly on Microsoft Server 2012R2/2016/2019, Microsoft Exchange 2013/2016/2019, Office365 & Microsoft Remote Desktop Services.
• Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA's via both remote Telephone support and on site.
• Checking & Monitoring client servers and backups and responding to flagged failures.
• Delivery & Deployment of Microsoft Products (New Install's & Migrations)
• Managing & Maintaining the Hosted Network & Systems Monitoring Application.

Knowledge & Skills Required for the IT Support Engineer:

• Experience working in School Environments is essential
• Commercial working knowledge of Microsoft Windows Client & Server Operating Systems and Apple macOS. (JAMF preferred)
• Proficient user of Microsoft Office product suites.
• Good and personable communication skills.
• Good Networking Skills/Knowledge Routers & Switches.
• Other skills that would be beneficial include knowledge of AV Products (Sophos etc), Remote Desktop Services (Microsoft & Citrix), Smart Devices (Apple iPhone, Apple iPad, Android)
• Familiar with working from and with helpdesk software CRM, Auto Task, Connect Wise or similar.
• Formal IT Certifications are desirable
• DBS/CRB checks will required

My client is offering the chance to work in a beautiful setting within a fantastic working environment, receiving excellent training and support in order to further enhance your career.

Sound interesting? Apply Today!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Do you have previous experience providing IT Support within the Education Sector?

Fantastic opportunity to join an extremely well-established School in Kingston, who are looking for an experienced, hands-on IT Support Engineer with previous experience of providing Technical Support within the Education Sector.

My client is offering the chance to work in a varied and interesting role, where you will receive excellent training and great staff benefits. Sound interesting and something you would love to be part of? Apply today!

Duties for the IT Support Engineer:

• The role is centered on the support, maintenance and break/fix of both hardware and software.
• The work will be predominantly on Microsoft Server 2012R2/2016/2019, Microsoft Exchange 2013/2016/2019, Office365 & Microsoft Remote Desktop Services.
• Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA's via both remote Telephone support and on site.
• Checking & Monitoring client servers and backups and responding to flagged failures.
• Delivery & Deployment of Microsoft Products (New Install's & Migrations)
• Managing & Maintaining the Hosted Network & Systems Monitoring Application.

Knowledge & Skills Required for the IT Support Engineer:

• Experience working in School Environments is essential
• Commercial working knowledge of Microsoft Windows Client & Server Operating Systems and Apple macOS. (JAMF preferred)
• Proficient user of Microsoft Office product suites.
• Good and personable communication skills.
• Good Networking Skills/Knowledge Routers & Switches.
• Other skills that would be beneficial include knowledge of AV Products (Sophos etc), Remote Desktop Services (Microsoft & Citrix), Smart Devices (Apple iPhone, Apple iPad, Android)
• Familiar with working from and with helpdesk software CRM, Auto Task, Connect Wise or similar.
• Formal IT Certifications are desirable
• DBS/CRB checks will required

My client is offering the chance to work in a beautiful setting within a fantastic working environment, receiving excellent training and support in order to further enhance your career.

Sound interesting? Apply Today!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Our client is in urgent need of a Microsoft certified IT professional to be responsible for helping support all IT services including applications, systems, hardware and customers, ensuring a first class support service to our entire customer base. You must be prepared to travel to our UK sites.

As the Technician, you will provide a mentoring and guiding role for more junior members of staff including our clients trainees/apprentices. You will be able to provide a clear outline of expectations and a safe supportive environment to motivate, and encourage learning and development.

You will resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within service level agreements. You will action tickets and co-ordinate appropriate and timely responses, including channelling requests to other resolver teams and third parties. You will interact with Team Leaders/Managers to plan, schedule and monitor work activities and provide detailed documentation and guidance on effective use of systems and products.

You must have the ability to take control of the management of major incidents, to work on projects and service improvements. You will be required to provide support outside of normal working hours either as part of a rota or on an ad hoc basis to meet business requirements.

You will have previous customer support experience working as a Level 2 technician in an enterprise environment. Your experience, skills and qualifications will include at least 70% of the following:

• Certifications in Microsoft technologies

• A good understanding of Microsoft Exchange and Server

• Microsoft Windows Operating systems (Windows 7 / 10)

• an understanding of Microsoft Active Directory

• An understanding of VM ware, Citrix environments, and WAN and LAN environments

• A detailed understanding of client hardware and operating systems to affectively troubleshoot problems

• An understanding of VPN fundamentals

• Mobile technologies

• Telephony

• Office 365

• ITIL awareness.

You will also have the ability to work as part of a team or on your own initiative, to be professional and presentable at all times, be able to handle difficult and demanding customers, and have a full UK driving license.

Our client is in urgent need of a Microsoft certified IT professional to be responsible for helping support all IT services including applications, systems, hardware and customers, ensuring a first class support service to our entire customer base. You must be prepared to travel to our UK sites.

As the Technician, you will provide a mentoring and guiding role for more junior members of staff including our clients trainees/apprentices. You will be able to provide a clear outline of expectations and a safe supportive environment to motivate, and encourage learning and development.

You will resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within service level agreements. You will action tickets and co-ordinate appropriate and timely responses, including channelling requests to other resolver teams and third parties. You will interact with Team Leaders/Managers to plan, schedule and monitor work activities and provide detailed documentation and guidance on effective use of systems and products.

You must have the ability to take control of the management of major incidents, to work on projects and service improvements. You will be required to provide support outside of normal working hours either as part of a rota or on an ad hoc basis to meet business requirements.

You will have previous customer support experience working as a Level 2 technician in an enterprise environment. Your experience, skills and qualifications will include at least 70% of the following:

• Certifications in Microsoft technologies

• A good understanding of Microsoft Exchange and Server

• Microsoft Windows Operating systems (Windows 7 / 10)

• an understanding of Microsoft Active Directory

• An understanding of VM ware, Citrix environments, and WAN and LAN environments

• A detailed understanding of client hardware and operating systems to affectively troubleshoot problems

• An understanding of VPN fundamentals

• Mobile technologies

• Telephony

• Office 365

• ITIL awareness.

You will also have the ability to work as part of a team or on your own initiative, to be professional and presentable at all times, be able to handle difficult and demanding customers, and have a full UK driving license.