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IT Technical Support Analyst
  • Walsall
  • £22,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020
IT Technical Support Analyst

IT Support / Technical Support / Application Support / Permanent / Walsall / Staffordshire

My well established, nationally recognised client is looking for a passionate IT Technical Support Analyst to join a newly formed Technical Support team at their head office in Walsall, Staffordshire as they embark on an exciting period of digital transformation!

The IT Technical Support Analyst will be responsible for providing support for all technology systems across the business. This will include 1st and 2nd line bespoke application support, desktop support, computer builds and network support.

Key Responsibilities:
*Providing second line support for all technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAs.
*Supporting colleagues in the head office, including hardware, software and IT queries.
*Identifying, diagnosing and resolving incidents.
*Documenting solutions and keeping support documentation up to date.
*Releasing changes to the estate in accordance with Change Board sign off.
*Working with the project teams to on-board new solutions into support.
*Working with third parties who play a role in supporting systems, including logging incidents and seeing these through to completion within agreed SLAs.
*Working with 1st line support colleagues, ensuring that any information that could help with first time FIX rates or smoother escalation are communicated clearly.
*Provide necessary end user IT training where needed.
*Monitor system jobs and respond to alerts as required (sometimes out of hours).
*Liaise with internal teams to assist with issues and other business challenges as required.
*Complete root cause analysis for common issues and provide suggestions for reducing calls.
*Provide suggestions for improving support services.
*Supporting in the installation or removal of technology equipment.

Key Skills and Experience required:
*Excellent customer service and communication skills, capable of dealing with people at all levels.
*Excellent technical knowledge - including Microsoft Windows, SQL and Office 365.
*Strong troubleshooting skills; a desire to get to the root of a problem.
*Self-motivated, willing to go the extra mile, with a "can-do" attitude.
*Must be flexible around working hours - willing to travel to other sites.
*Strong understanding of a modern technical landscape - understanding API's, integration methodologies, infrastructure and overall architectures.
*Excellent documentation skills - able to quickly and accurately document solutions for both technical and non-technical users.
*Excellent organisational skills, able to multi-task and work under pressure.
*An understanding of ITIL.

This is a fantastic opportunity to join a well established organisation during an exciting period of change. The salary is £22,000 - £25,000 dependant on experience plus comprehensive company benefits package.

Please apply ASAP to be considered.

IT Support / Technical Support / Application Support / Permanent / Walsall / Staffordshire

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

IT Technical Support Analyst
  • Walsall
  • £22,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020
IT Technical Support Analyst

IT Support / Technical Support / Application Support / Permanent / Walsall / Staffordshire

My well established, nationally recognised client is looking for a passionate IT Technical Support Analyst to join a newly formed Technical Support team at their head office in Walsall, Staffordshire as they embark on an exciting period of digital transformation!

The IT Technical Support Analyst will be responsible for providing support for all technology systems across the business. This will include 1st and 2nd line bespoke application support, desktop support, computer builds and network support.

Key Responsibilities:
*Providing second line support for all technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAs.
*Supporting colleagues in the head office, including hardware, software and IT queries.
*Identifying, diagnosing and resolving incidents.
*Documenting solutions and keeping support documentation up to date.
*Releasing changes to the estate in accordance with Change Board sign off.
*Working with the project teams to on-board new solutions into support.
*Working with third parties who play a role in supporting systems, including logging incidents and seeing these through to completion within agreed SLAs.
*Working with 1st line support colleagues, ensuring that any information that could help with first time FIX rates or smoother escalation are communicated clearly.
*Provide necessary end user IT training where needed.
*Monitor system jobs and respond to alerts as required (sometimes out of hours).
*Liaise with internal teams to assist with issues and other business challenges as required.
*Complete root cause analysis for common issues and provide suggestions for reducing calls.
*Provide suggestions for improving support services.
*Supporting in the installation or removal of technology equipment.

Key Skills and Experience required:
*Excellent customer service and communication skills, capable of dealing with people at all levels.
*Excellent technical knowledge - including Microsoft Windows, SQL and Office 365.
*Strong troubleshooting skills; a desire to get to the root of a problem.
*Self-motivated, willing to go the extra mile, with a "can-do" attitude.
*Must be flexible around working hours - willing to travel to other sites.
*Strong understanding of a modern technical landscape - understanding API's, integration methodologies, infrastructure and overall architectures.
*Excellent documentation skills - able to quickly and accurately document solutions for both technical and non-technical users.
*Excellent organisational skills, able to multi-task and work under pressure.
*An understanding of ITIL.

This is a fantastic opportunity to join a well established organisation during an exciting period of change. The salary is £22,000 - £25,000 dependant on experience plus comprehensive company benefits package.

Please apply ASAP to be considered.

IT Support / Technical Support / Application Support / Permanent / Walsall / Staffordshire

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Junior Account Manager
  • Tunbridge Wells
  • £22,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020

£25k base salary, £32.5k OTE year 1, full training

Do you have an interest in technology? Are you looking to kick start your career? Do you want to work in a cutting edge, growing business with an inclusive and friendly culture?

The Raw Talent team are working with the Infinity Group UK to grow their sales and account management team. We are running and Assessment centre on 26th March 2020 to bring in multiple new hires. In terms of background they are open to graduates and non-graduates, those with customer service experience, and/or 1-2 years sales experience. Importantly a background in technology is not a pre-requisite for this role however, you must have a desire to learn and master their technology & product suite.

They are looking for personable, committed individuals with high level of integrity and drive.

If this interests you, please read on….

Company Background

Since 2002, Infinity Group’s team of IT Consultants have provided Managed IT Services, IT Consultancy, IT Infrastructure, Digital Transformation and the Microsoft Modern Workplace to over 1000 organisations in London and national chains across the UK. Regarded as one of the top IT Solution Companies in London, we pride ourselves in delivering outstanding service levels by ensuring we have consistently fast response times, a high 1st contact FIX resolution rate and a large, highly skilled IT & Telecoms Service Desk. Many of our customers have switched there IT over to us from other Managed Service Providers.

We have recently been awarded the Feefo Platinum Trusted Service Award 2020 for our outstanding customer reviews. Our impressive portfolio of clients, numerous award wins and three major ISO certifications, set Infinity Group apart from the other Managed Service Providers and in the UK.

After hugely successful 2019 with growth in both headcount and revenue, they are now entering into new phase of expansion with new offices, products and partners coming to the table. In order to facilitate this growth, they are nearly doubling their sales function.

Upon joining the business, you will be given a comprehensive onboarding and training programme, allowing you to immerse yourself in the world of technology. You will have the opportunity to shadow the top performers in the business, learning from the best, as well as going through an in-depth learning and development programme.

The role itself will consist of a mixture of outbound prospecting activity with warm and new clients, utilising different technologies including phone, email, messaging. Targeting different markets form SME’s to large corporates, you will have the opportunity for a wide and varied week by week experience and really learn to ply your trade as a customer focused technology consultant.

Required skills:

  • Effective communication across cross-functional teams and diverse client/stakeholder up to c-level. • Excellent customer service skills
  • Smart and presentable
  • Ability to work well under pressure and prioritise workload.
  • Excellent attention to detail, quality and accuracy
  • Ability to work as part of a team

What’s in it for you:

  • £25k base, £32.5k OTE year 1
  • First class training programme
  • Pension scheme
  • Holiday purchase scheme
  • Paid for social events
  • Extra days holiday for every 2 years’ service
  • Fresh fruit and hot drinks

Junior Account Manager
  • Tunbridge Wells
  • £22,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020

£25k base salary, £32.5k OTE year 1, full training

Do you have an interest in technology? Are you looking to kick start your career? Do you want to work in a cutting edge, growing business with an inclusive and friendly culture?

The Raw Talent team are working with the Infinity Group UK to grow their sales and account management team. We are running and Assessment centre on 26th March 2020 to bring in multiple new hires. In terms of background they are open to graduates and non-graduates, those with customer service experience, and/or 1-2 years sales experience. Importantly a background in technology is not a pre-requisite for this role however, you must have a desire to learn and master their technology & product suite.

They are looking for personable, committed individuals with high level of integrity and drive.

If this interests you, please read on….

Company Background

Since 2002, Infinity Group’s team of IT Consultants have provided Managed IT Services, IT Consultancy, IT Infrastructure, Digital Transformation and the Microsoft Modern Workplace to over 1000 organisations in London and national chains across the UK. Regarded as one of the top IT Solution Companies in London, we pride ourselves in delivering outstanding service levels by ensuring we have consistently fast response times, a high 1st contact FIX resolution rate and a large, highly skilled IT & Telecoms Service Desk. Many of our customers have switched there IT over to us from other Managed Service Providers.

We have recently been awarded the Feefo Platinum Trusted Service Award 2020 for our outstanding customer reviews. Our impressive portfolio of clients, numerous award wins and three major ISO certifications, set Infinity Group apart from the other Managed Service Providers and in the UK.

After hugely successful 2019 with growth in both headcount and revenue, they are now entering into new phase of expansion with new offices, products and partners coming to the table. In order to facilitate this growth, they are nearly doubling their sales function.

Upon joining the business, you will be given a comprehensive onboarding and training programme, allowing you to immerse yourself in the world of technology. You will have the opportunity to shadow the top performers in the business, learning from the best, as well as going through an in-depth learning and development programme.

The role itself will consist of a mixture of outbound prospecting activity with warm and new clients, utilising different technologies including phone, email, messaging. Targeting different markets form SME’s to large corporates, you will have the opportunity for a wide and varied week by week experience and really learn to ply your trade as a customer focused technology consultant.

Required skills:

  • Effective communication across cross-functional teams and diverse client/stakeholder up to c-level. • Excellent customer service skills
  • Smart and presentable
  • Ability to work well under pressure and prioritise workload.
  • Excellent attention to detail, quality and accuracy
  • Ability to work as part of a team

What’s in it for you:

  • £25k base, £32.5k OTE year 1
  • First class training programme
  • Pension scheme
  • Holiday purchase scheme
  • Paid for social events
  • Extra days holiday for every 2 years’ service
  • Fresh fruit and hot drinks

1st line IT Support Analyst - SC Cleared
  • Peterborough
  • £13.00 - £17.00 per hour
    • Contract
  • 06 Mar 2020
We have a fantastic opportunity for experienced Call Centre / Service Desk Analysts in the Hampton, Peterborough.

This role is Inside IR35 - Payroll Via Umbrella Provider

You will hold live SC level security clearance for this role.

You will need to have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Ideally with an interest in Network and relevant qualifications.

Various Shifts. Including weekends on a 1 in 8 rota basis. 7.5 hour shifts. Hours 07:00 - 21:00 and will include a Saturday and Sunday shifts which are 1 in every 5 - 37.5 hours per week.

Contracts min 3 months, with a view to going perm.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel / Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time FIX is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time FIX

If you have the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

1st line IT Support Analyst - SC Cleared
  • Peterborough
  • £13.00 - £17.00 per hour
    • Contract
  • 06 Mar 2020
We have a fantastic opportunity for experienced Call Centre / Service Desk Analysts in the Hampton, Peterborough.

This role is Inside IR35 - Payroll Via Umbrella Provider

You will hold live SC level security clearance for this role.

You will need to have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Ideally with an interest in Network and relevant qualifications.

Various Shifts. Including weekends on a 1 in 8 rota basis. 7.5 hour shifts. Hours 07:00 - 21:00 and will include a Saturday and Sunday shifts which are 1 in every 5 - 37.5 hours per week.

Contracts min 3 months, with a view to going perm.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel / Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time FIX is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time FIX

If you have the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

Software Developer
  • Sleaford
  • Competitive salary
    • Permanent
  • 06 Mar 2020

We are expanding quickly and are seeking an enthusiastic, hard-working and determined individual to join our Product Development Team. We are looking to hire a Software Engineer into our Sleaford office. You will have an opportunity to learn new skills, meet new people and get exposure to high level real estate solutions aimed at different market sectors and work within a large global company. We pride ourselves on providing the best opportunities and skills to our graduates whilst helping you develop and build your career.

Responsibilities

• Applies defined practices / procedures to design, implement, and support individual software projects
• Designs, codes, tests and maintains deliverables of moderate to high complexity
• Debugs and troubleshoots software to resolve defects
• Creates or contributes to clearly documented plans, designs and results
• Actively seeks assistance as needed but demonstrates learning and growing independence
• Authors or contributes to technical design documentation, release notes, bug FIX documentation
• Performs and designs testing protocols to ensure that the product is fully tested

Requirements:

• 3+ years’ experience necessary for this position

PERSONAL SKILLS/ATTRIBUTES:
• Team player and understands how own work is important to the team’s success
• Willing to contribute what it takes to meet deadlines and deliverables
• Dedicated to continual learning and self-improvement - technical and functional
• Willing to take on additional responsibility to ensure team success
• Ability and eagerness to learn new emerging technical skills that are relevant to MRI Software.

EDUCATION
• BA/BS Degree in Computer Science, Software Engineering or related software engineering experience
• Experience with or working knowledge of Microsoft programming technologies including .Net Framework, C# and/or VB.Net, SQL Server, TSQL, MS Visual Studio, IIS

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices i

Software Developer
  • Sleaford
  • Competitive salary
    • Permanent
  • 06 Mar 2020

We are expanding quickly and are seeking an enthusiastic, hard-working and determined individual to join our Product Development Team. We are looking to hire a Software Engineer into our Sleaford office. You will have an opportunity to learn new skills, meet new people and get exposure to high level real estate solutions aimed at different market sectors and work within a large global company. We pride ourselves on providing the best opportunities and skills to our graduates whilst helping you develop and build your career.

Responsibilities

• Applies defined practices / procedures to design, implement, and support individual software projects
• Designs, codes, tests and maintains deliverables of moderate to high complexity
• Debugs and troubleshoots software to resolve defects
• Creates or contributes to clearly documented plans, designs and results
• Actively seeks assistance as needed but demonstrates learning and growing independence
• Authors or contributes to technical design documentation, release notes, bug FIX documentation
• Performs and designs testing protocols to ensure that the product is fully tested

Requirements:

• 3+ years’ experience necessary for this position

PERSONAL SKILLS/ATTRIBUTES:
• Team player and understands how own work is important to the team’s success
• Willing to contribute what it takes to meet deadlines and deliverables
• Dedicated to continual learning and self-improvement - technical and functional
• Willing to take on additional responsibility to ensure team success
• Ability and eagerness to learn new emerging technical skills that are relevant to MRI Software.

EDUCATION
• BA/BS Degree in Computer Science, Software Engineering or related software engineering experience
• Experience with or working knowledge of Microsoft programming technologies including .Net Framework, C# and/or VB.Net, SQL Server, TSQL, MS Visual Studio, IIS

Company Overview

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices i

User Acceptance Tester
  • Skipton
  • £25,000 - £28,000 per annum
    • Permanent
  • 06 Mar 2020

Avanti Recruitment are currently working with a Banking and Financial platform provider based in Skipton who are looking to recruit a UAT tester who can support and contribute to the wider business.

This is a great opportunity to start working within a booming sector. As a valued member of the business you will be encouraged to put forward your ideas and contribute ways to improve the product.

As a UAT tester you will be creating test plans for regression testing using tools such as Jira and will need the ability to identify, document and FIX bugs. You will be expected to be flexible and able to liaise with the other members of the business onshore and offshore. As you will be working in the banking and financial space experience within this sector is essential.

Essential skills/experiences:

  • Experience within the banking/financial sector.
  • Experience creating test plans for regression testing
  • SDLC tools such as Jira.
  • Great communication skills.

They are offering £25,000 to £28,000 plus 25 days holiday plus bank holidays and 1 extra day each year to enjoy your birthday. You’ll get private healthcare, family cover, pension and death in service.

If you are interested and have the above skills/experience then please apply online today.

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User Acceptance Tester
  • Skipton
  • £25,000 - £28,000 per annum
    • Permanent
  • 06 Mar 2020

Avanti Recruitment are currently working with a Banking and Financial platform provider based in Skipton who are looking to recruit a UAT tester who can support and contribute to the wider business.

This is a great opportunity to start working within a booming sector. As a valued member of the business you will be encouraged to put forward your ideas and contribute ways to improve the product.

As a UAT tester you will be creating test plans for regression testing using tools such as Jira and will need the ability to identify, document and FIX bugs. You will be expected to be flexible and able to liaise with the other members of the business onshore and offshore. As you will be working in the banking and financial space experience within this sector is essential.

Essential skills/experiences:

  • Experience within the banking/financial sector.
  • Experience creating test plans for regression testing
  • SDLC tools such as Jira.
  • Great communication skills.

They are offering £25,000 to £28,000 plus 25 days holiday plus bank holidays and 1 extra day each year to enjoy your birthday. You’ll get private healthcare, family cover, pension and death in service.

If you are interested and have the above skills/experience then please apply online today.

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