JOB DESCRIPTION

JOB PURPOSE:

We are leading provider of data streaming middleware, We're currently looking for a Software Engineer to join our growing Engineering and Support Team.

This role offers the candidate the opportunity to start a career in software product development in a challenging start-up environment, working on a unique, exciting product.

The successful candidate will have the opportunity to build knowledge of multiple business sectors, work with a range of interesting technologies and in different environments and roles. This is a unique career opportunity with wide potential for career and self-development - the successful candidate will have the opportunity to be fast-tracked into the core engineering team should their skills prove suitable for such a role.

If you have the skills and knowledge, we will provide a mixture of self-driven and on-the-job training to provide you with the tools you need to succeed.

KEY RESPONSIBILITIES:

RESPONSIBILITIES

• Gain a deep technical knowledge of our products, both internally and externally.

• Use that knowledge to respond to customer support questions and requests for bug fixes in the product.

• Actively respond to questions in the on-line forums.

• FIX bugs and implement enhancements in various parts of the product, working with the engineering team and building up a deep knowledge that can be utilized over successive releases.

• Work with the support manager, technical account managers, and engineering manager to respond to support issues in a timely fashion.

• Produce test cases to validate customer issues for further triage by engineering staff.

• Engage in demo development, blogs and other customer facing activities.

• Work with the technical writer to improve the product documentation.

• Participate in code reviews, both as an author and a reviewer.

REQUIREMENTS:

Essential Requirements

Languages

• Fluency in Java or JavaScript

• Familiarity with TypeScript, C#/.NET, C or Objective C is a strong plus

• Object-oriented design, development and architecture

• Reactive web frameworks and methodologies

• Agile development

• Network programming, including TCP/IP, WebSockets

Operating Systems

• Browsers - Chrome, Firefox, Edge, IE, Safari

• js

• Linux

• MS Windows
• iOS, Android

If you have the skills and knowledge, we will provide a mixture of self-driven and on-the-job training to provide you with the tools you need to succeed.

KEY RESPONSIBILITIES:

RESPONSIBILITIES

• Gain a deep technical knowledge of Push Technology's Diffusion and Diffusion Cloud products, both internally and externally.

• Use that knowledge to respond to customer support questions and requests for bug fixes in the Diffusion product.

• Actively respond to questions in the Diffusion on-line forums.

• FIX bugs and implement enhancements in various parts of the Diffusion product, working with the engineering team and building up a deep knowledge that can be utilized over successive releases.

• Work with the support manager, technical account managers, and engineering manager to respond to support issues in a timely fashion.

• Produce test cases to validate customer issues for further triage by engineering staff.

• Engage in demo development, blogs and other customer facing activities.

• Work with the technical writer to improve the product documentation.

• Participate in code reviews, both as an author and a reviewer.

• Be part of the out-of-hours support rota

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

JOB DESCRIPTION

JOB PURPOSE:

We are leading provider of data streaming middleware, We're currently looking for a Software Engineer to join our growing Engineering and Support Team.

This role offers the candidate the opportunity to start a career in software product development in a challenging start-up environment, working on a unique, exciting product.

The successful candidate will have the opportunity to build knowledge of multiple business sectors, work with a range of interesting technologies and in different environments and roles. This is a unique career opportunity with wide potential for career and self-development - the successful candidate will have the opportunity to be fast-tracked into the core engineering team should their skills prove suitable for such a role.

If you have the skills and knowledge, we will provide a mixture of self-driven and on-the-job training to provide you with the tools you need to succeed.

KEY RESPONSIBILITIES:

RESPONSIBILITIES

• Gain a deep technical knowledge of our products, both internally and externally.

• Use that knowledge to respond to customer support questions and requests for bug fixes in the product.

• Actively respond to questions in the on-line forums.

• FIX bugs and implement enhancements in various parts of the product, working with the engineering team and building up a deep knowledge that can be utilized over successive releases.

• Work with the support manager, technical account managers, and engineering manager to respond to support issues in a timely fashion.

• Produce test cases to validate customer issues for further triage by engineering staff.

• Engage in demo development, blogs and other customer facing activities.

• Work with the technical writer to improve the product documentation.

• Participate in code reviews, both as an author and a reviewer.

REQUIREMENTS:

Essential Requirements

Languages

• Fluency in Java or JavaScript

• Familiarity with TypeScript, C#/.NET, C or Objective C is a strong plus

• Object-oriented design, development and architecture

• Reactive web frameworks and methodologies

• Agile development

• Network programming, including TCP/IP, WebSockets

Operating Systems

• Browsers - Chrome, Firefox, Edge, IE, Safari

• js

• Linux

• MS Windows
• iOS, Android

If you have the skills and knowledge, we will provide a mixture of self-driven and on-the-job training to provide you with the tools you need to succeed.

KEY RESPONSIBILITIES:

RESPONSIBILITIES

• Gain a deep technical knowledge of Push Technology's Diffusion and Diffusion Cloud products, both internally and externally.

• Use that knowledge to respond to customer support questions and requests for bug fixes in the Diffusion product.

• Actively respond to questions in the Diffusion on-line forums.

• FIX bugs and implement enhancements in various parts of the Diffusion product, working with the engineering team and building up a deep knowledge that can be utilized over successive releases.

• Work with the support manager, technical account managers, and engineering manager to respond to support issues in a timely fashion.

• Produce test cases to validate customer issues for further triage by engineering staff.

• Engage in demo development, blogs and other customer facing activities.

• Work with the technical writer to improve the product documentation.

• Participate in code reviews, both as an author and a reviewer.

• Be part of the out-of-hours support rota

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Onsite IT Support Engineer

Location: South Bank

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes, pension, medical cash plan as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Onsite IT Support Engineer

Location: South Bank

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes, pension, medical cash plan as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

An award-winning, innovative travel provider based in Tunbridge Wells is looking for an 1st Line Engineer / Developer to join their team ASAP to assist with problem triage and bespoke software support!

They need someone with support developer experience who has several years' experience working with programming languages, that is personable, driven and has a passion for problem solving.

Responsibilities include:
** Telephone and Email Support to Clients and Staff on Bespoke Software
** Triage support tickets and update customers when necessary
** Troubleshoot issues and look to FIX broken code
** Onboarding of new clients on applications
** Monitor and access performance of applications
** Convert HTML into Code

Benefits include:
** Free onsite Parking
** Generous holiday allowance, increasing with service
** Use of On-site Gym with a Personal trainer and Yoga free of charge
** Wellbeing and Social events throughout the year
** Clear career progressions opportunities with paid certifications
** Staff rewards including holiday discount schemes
** Staff relaxation areas and Informal dress code

Role Requirements:
** 2 Years' experience of Support Developer work
** Good Understanding of .Net ASP Webforms
** Experience of Visual Studio, C# and MYSQL
** Good Communication and problem-solving skills

Desirable skills:
** IT Technical Background
** IT or Developer Certification

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: 1st Line Support, Junior Developer, Support Developer, 1st Line Developer, 2nd Line Support Developer

An award-winning, innovative travel provider based in Tunbridge Wells is looking for an 1st Line Engineer / Developer to join their team ASAP to assist with problem triage and bespoke software support!

They need someone with support developer experience who has several years' experience working with programming languages, that is personable, driven and has a passion for problem solving.

Responsibilities include:
** Telephone and Email Support to Clients and Staff on Bespoke Software
** Triage support tickets and update customers when necessary
** Troubleshoot issues and look to FIX broken code
** Onboarding of new clients on applications
** Monitor and access performance of applications
** Convert HTML into Code

Benefits include:
** Free onsite Parking
** Generous holiday allowance, increasing with service
** Use of On-site Gym with a Personal trainer and Yoga free of charge
** Wellbeing and Social events throughout the year
** Clear career progressions opportunities with paid certifications
** Staff rewards including holiday discount schemes
** Staff relaxation areas and Informal dress code

Role Requirements:
** 2 Years' experience of Support Developer work
** Good Understanding of .Net ASP Webforms
** Experience of Visual Studio, C# and MYSQL
** Good Communication and problem-solving skills

Desirable skills:
** IT Technical Background
** IT or Developer Certification

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: 1st Line Support, Junior Developer, Support Developer, 1st Line Developer, 2nd Line Support Developer

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Addlestone

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.
  

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Addlestone

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/FIX issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.
  

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

1st Line Support | Liverpool | 3 month contract | £14.00 - £18.00 per hour | QDOS ASSESSED INSIDE OF SCOPE.

Your new role

• To help maintain our strong first time FIX rates
• To ensure incidents/requests are assigned to the correct technical resolver groups
• To prioritise and categorise incidents in line with our existing processes
• To assist in the handling and management of Major Incidents and outages
• To help identify incident trends

What you'll need to succeed

• Previous experience working in a busy IT Service Desk environment.
• Demonstrable delivering outstanding customer service under pressure.
• An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP)
• A good working knowledge of the Microsoft Office Suite (2010, 2016)

What you'll get in return
You will receive a competitive daily rate, 3 month contract (with a view to go permanent and or extension.)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Support | Liverpool | 3 month contract | £14.00 - £18.00 per hour | QDOS ASSESSED INSIDE OF SCOPE.

Your new role

• To help maintain our strong first time FIX rates
• To ensure incidents/requests are assigned to the correct technical resolver groups
• To prioritise and categorise incidents in line with our existing processes
• To assist in the handling and management of Major Incidents and outages
• To help identify incident trends

What you'll need to succeed

• Previous experience working in a busy IT Service Desk environment.
• Demonstrable delivering outstanding customer service under pressure.
• An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP)
• A good working knowledge of the Microsoft Office Suite (2010, 2016)

What you'll get in return
You will receive a competitive daily rate, 3 month contract (with a view to go permanent and or extension.)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk