An established client based in Cambridge require an experienced IT Engineer - Second Line Engineer, to join their team and deal with all escalations.

The individual must be extremely comfortable working in a Microsoft Server, Linux, O365 and medium size business IT environment.

Key Skills:

All aspects of a Windows Desktop\IT support analyst supporting a Microsoft OS environment, O365 experience, SCCM, AV, Break FIX support for Dell, Lenovo and HP models.

Excellent customer facing skills.

Other Experience:

A+, Linux+, ITIL Foundations, 5 years in a similar role in Tier 2 support.

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

An established client based in Cambridge require an experienced IT Engineer - Second Line Engineer, to join their team and deal with all escalations.

The individual must be extremely comfortable working in a Microsoft Server, Linux, O365 and medium size business IT environment.

Key Skills:

All aspects of a Windows Desktop\IT support analyst supporting a Microsoft OS environment, O365 experience, SCCM, AV, Break FIX support for Dell, Lenovo and HP models.

Excellent customer facing skills.

Other Experience:

A+, Linux+, ITIL Foundations, 5 years in a similar role in Tier 2 support.

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent FIX
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent FIX
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

Backend Engineer

£35,000 - £40,000

Cirencester

One of our friendly, close-knit technical clients are looking for a hard-working Backend Engineer to join their close-knit team. You will be working 2 days a week from their Cirencester offices and 3 days remote working.

As an international entrepreneur, our client needs an enthusiastic, professional Backend Engineer to come onboard and assist in the company’s growth.  

This team has a great work ethic and fantastic work/life balance, they understand the need for their staff to genuinely enjoy their job and to have fun. So, if you are a Backend Engineer looking for your next opportunity then this is the role for you!

Responsibilities:

• Work with the backend engineer team to ensure best practise
• Show a willingness to learn new technologies and concepts to build on your industry knowledge
• Ensure the quality of the systems designs are on brand and of great calibre
• Develop the website based on agreed specifications and graphical designs
• Understand the business needs and technical roadblocks
• Liaise with the lead backend engineer, lead engineer and the frontend engineer
• Ensure all code that goes to production is top quality
• Ensure new and existing applications are scaled to meet expected demand
• Identify and FIX gaps in system reliability, such as production monitoring
• Continuously improve the software infrastructure, such as the deployment process

Skills/ Experience:

• Highly proficient with PHP, JavaScript, MySQL, HTML & CSS
• Experience using modern JavaScript frameworks such as React, Angular, Vue, Node
• Experience using MVC frameworks – Laravel, Symfony, Zend
• You will have worked in an agile/scrum environment
• Experience using distributed content delivery networks
• Experience using an automated testing tool, e.g. Selenium

Equipment will be provided

If you require any further information please contact Joe Lyons on

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

Backend Engineer

£35,000 - £40,000

Cirencester

One of our friendly, close-knit technical clients are looking for a hard-working Backend Engineer to join their close-knit team. You will be working 2 days a week from their Cirencester offices and 3 days remote working.

As an international entrepreneur, our client needs an enthusiastic, professional Backend Engineer to come onboard and assist in the company’s growth.  

This team has a great work ethic and fantastic work/life balance, they understand the need for their staff to genuinely enjoy their job and to have fun. So, if you are a Backend Engineer looking for your next opportunity then this is the role for you!

Responsibilities:

• Work with the backend engineer team to ensure best practise
• Show a willingness to learn new technologies and concepts to build on your industry knowledge
• Ensure the quality of the systems designs are on brand and of great calibre
• Develop the website based on agreed specifications and graphical designs
• Understand the business needs and technical roadblocks
• Liaise with the lead backend engineer, lead engineer and the frontend engineer
• Ensure all code that goes to production is top quality
• Ensure new and existing applications are scaled to meet expected demand
• Identify and FIX gaps in system reliability, such as production monitoring
• Continuously improve the software infrastructure, such as the deployment process

Skills/ Experience:

• Highly proficient with PHP, JavaScript, MySQL, HTML & CSS
• Experience using modern JavaScript frameworks such as React, Angular, Vue, Node
• Experience using MVC frameworks – Laravel, Symfony, Zend
• You will have worked in an agile/scrum environment
• Experience using distributed content delivery networks
• Experience using an automated testing tool, e.g. Selenium

Equipment will be provided

If you require any further information please contact Joe Lyons on

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

3rd Line IT Support Manager

Tamworth

Up to £50,000 (DOE)

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a Senior Systems Specialist to join their office based in Tamworth. Reporting to the Head of Technical Services you will assist in leading and driving the companies project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures. You will take ownership and responsibility for escalations from Systems Specialists and Helpdesk team members to work within the companies SLA’s.

Duties

• Working as part of a team focused on specialist areas that include Systems or Networking or Applications.
• 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of your time will be spent focused on BAU and escalations; guiding Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To design, configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent FIX
• To lead large scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA/MCSE Certification
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• A proactive problem solver with strong technical and customer facing ability
• An effective communicator, one that is confident in their own ability
• Service based skills - ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)
• At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car grade 3
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking
• Childcare Voucher scheme

At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

Please note due to the high volume of applications we receive, if you have not heard from us in 7 working days, please assume that on this occasion you have not been short-listed.

3rd Line IT Support Manager

Tamworth

Up to £50,000 (DOE)

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a Senior Systems Specialist to join their office based in Tamworth. Reporting to the Head of Technical Services you will assist in leading and driving the companies project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures. You will take ownership and responsibility for escalations from Systems Specialists and Helpdesk team members to work within the companies SLA’s.

Duties

• Working as part of a team focused on specialist areas that include Systems or Networking or Applications.
• 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of your time will be spent focused on BAU and escalations; guiding Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To design, configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent FIX
• To lead large scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA/MCSE Certification
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• A proactive problem solver with strong technical and customer facing ability
• An effective communicator, one that is confident in their own ability
• Service based skills - ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)
• At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car grade 3
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking
• Childcare Voucher scheme

At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

Please note due to the high volume of applications we receive, if you have not heard from us in 7 working days, please assume that on this occasion you have not been short-listed.