Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training, science, innovation and technology.Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on (url removed) .

The Rentokil Initial family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focusing on top quality products and services.Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific .Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.Working within our functions departments, you would be supporting all of our business globally.

Requirements

We are currently looking for a Service Desk Analyst. This will be on a Monday to Friday between the hours of 7 and 5 (shift based hours, 7:00 - 15:30, 8:00 - 16:30 and 8:30 - 17:00). The Analyst must have 1+ years' experience. The IT Service Desk operates as a single point of contact for IT issues and can manage a high volume of enquiries. Candidates must be highly motivated, customer focused, prepared to be flexible within the wider IT customer service team and capable of working under pressure during peak periods. The Service Desk Analyst will be responsible for their individual workload as well as assisting/ supporting their colleagues during peak periods, holiday and sick cover. The candidate must therefore have excellent time management skills and be able to prioritise work effectively.

Benefits

Experience and Qualifications:
• A minimum of 5 years' experience of:
• Working in a Service Desk providing support to a complex customer base
• Diagnosing and resolving IT related support requests (hardware, software and applications)
• Processes and procedures based on the ITIL Framework (Incident, Problem, Change etc.)
• Contributing to the improvement of service processes and customer satisfaction
• Senior knowledge of Service Desk, with the ability to support others and upskill colleagues
• ITIL Foundation (essential)
• SDI Service Desk Analyst (desirable)
• Microsoft MCSE, A+ Certification or equivalent experience (desirable)

Person Specification:
• Technical Knowledge:
• The role holder should have a understanding of the following technologies
• Desktops and laptops and associated peripherals
• Printing
• Google Chrome, Android and Microsoft operating systems
• Google mail and standard email protocols
• Mobile phones and tablets
• Network protocols, mobility services and VPN
• Remote desktop tools (Bomgar preferred)
• Service Management tools (ServiceNow preferred)
• Skills and Abilities:
• The role holder should have the following:
• Excellent Customer Service skills
• Ability to work under pressure and to tight deadlines
• Good organisational, interpersonal and written communication skills
• Ability to operate autonomously and in a directed team effort
• Ability to cope with the unexpected
• Attention to and respect for detail
• Excellent telephone manner
• Ability to be assertive in order to achieve results Personal Attributes, Core Values & Behaviours:
• The role holder should demonstrate the following attributes and behaviours:
• Committed to delivering excellent service and continuous improvement
• Energy, drive and fairness
• Flexible, versatile and adaptable
• Thrives in a demanding role
• Is at ease with a constantly changing environment
• Focuses on detail and completion
• Responsible, accountable and customer focused
• Well organised and efficient

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training, science, innovation and technology.Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on (url removed) .

The Rentokil Initial family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focusing on top quality products and services.Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific .Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.Working within our functions departments, you would be supporting all of our business globally.

Requirements

We are currently looking for a Service Desk Analyst. This will be on a Monday to Friday between the hours of 7 and 5 (shift based hours, 7:00 - 15:30, 8:00 - 16:30 and 8:30 - 17:00). The Analyst must have 1+ years' experience. The IT Service Desk operates as a single point of contact for IT issues and can manage a high volume of enquiries. Candidates must be highly motivated, customer focused, prepared to be flexible within the wider IT customer service team and capable of working under pressure during peak periods. The Service Desk Analyst will be responsible for their individual workload as well as assisting/ supporting their colleagues during peak periods, holiday and sick cover. The candidate must therefore have excellent time management skills and be able to prioritise work effectively.

Benefits

Experience and Qualifications:
• A minimum of 5 years' experience of:
• Working in a Service Desk providing support to a complex customer base
• Diagnosing and resolving IT related support requests (hardware, software and applications)
• Processes and procedures based on the ITIL Framework (Incident, Problem, Change etc.)
• Contributing to the improvement of service processes and customer satisfaction
• Senior knowledge of Service Desk, with the ability to support others and upskill colleagues
• ITIL Foundation (essential)
• SDI Service Desk Analyst (desirable)
• Microsoft MCSE, A+ Certification or equivalent experience (desirable)

Person Specification:
• Technical Knowledge:
• The role holder should have a understanding of the following technologies
• Desktops and laptops and associated peripherals
• Printing
• Google Chrome, Android and Microsoft operating systems
• Google mail and standard email protocols
• Mobile phones and tablets
• Network protocols, mobility services and VPN
• Remote desktop tools (Bomgar preferred)
• Service Management tools (ServiceNow preferred)
• Skills and Abilities:
• The role holder should have the following:
• Excellent Customer Service skills
• Ability to work under pressure and to tight deadlines
• Good organisational, interpersonal and written communication skills
• Ability to operate autonomously and in a directed team effort
• Ability to cope with the unexpected
• Attention to and respect for detail
• Excellent telephone manner
• Ability to be assertive in order to achieve results Personal Attributes, Core Values & Behaviours:
• The role holder should demonstrate the following attributes and behaviours:
• Committed to delivering excellent service and continuous improvement
• Energy, drive and fairness
• Flexible, versatile and adaptable
• Thrives in a demanding role
• Is at ease with a constantly changing environment
• Focuses on detail and completion
• Responsible, accountable and customer focused
• Well organised and efficient

IT Service Desk Analyst 

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We have an opportunity for an IT Service Desk Analyst to join the Service Desk Team in providing 1st line support based out of our head office in Coalville.

About the role
 

You will respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service.

Elements to the role include:

• Respond to incidents and service requests related to IT Services in line with SLA’s
• Log all incoming incidents and service requests according to ITIL processes and local procedures
• Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow)
• Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc.
• Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met
• Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place
• Monitoring of systems and backup processes and managing the offsite tape storage process
• User provisioning for Active Directory, Google, Enterprise One IT systems and others as required
• General IT Administration

What will you bring?

• Excellent communication skills, able to communicate with the technical and non- technical employees / staff
• Happy to work on call to deal with any business-critical matters
• Understanding of IT systems, PC’s and Networks
• Customer Service Oriented with a good telephone manner
• Desktop Support (Windows 7 and onwards)
• Experience using Ghost imaging tools
• Experience of supporting mobiles tablets/smartphone iOS and Android and the Troubleshooting of network issues, understanding of WAN/LAN technologies
• Active Directory, creation of users, computer accounts and understanding of the hierarchy, users, groups, ou's etc
• Experience of setting up network printers and troubleshooting, ideally with follow me printing technology
• Software installations and troubleshooting
• ITIL Foundation (desirable)
• COMPTIA A plus (desirable)
• Microsoft MTA (Optional)?

What’s on offer?

• Competitive Salary, bonus and benefits recognizing the contribution you bring
• Opportunities for Career Progression both at home and abroad
• An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. 

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. 

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

IT Service Desk Analyst 

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We have an opportunity for an IT Service Desk Analyst to join the Service Desk Team in providing 1st line support based out of our head office in Coalville.

About the role
 

You will respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service.

Elements to the role include:

• Respond to incidents and service requests related to IT Services in line with SLA’s
• Log all incoming incidents and service requests according to ITIL processes and local procedures
• Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow)
• Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc.
• Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met
• Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place
• Monitoring of systems and backup processes and managing the offsite tape storage process
• User provisioning for Active Directory, Google, Enterprise One IT systems and others as required
• General IT Administration

What will you bring?

• Excellent communication skills, able to communicate with the technical and non- technical employees / staff
• Happy to work on call to deal with any business-critical matters
• Understanding of IT systems, PC’s and Networks
• Customer Service Oriented with a good telephone manner
• Desktop Support (Windows 7 and onwards)
• Experience using Ghost imaging tools
• Experience of supporting mobiles tablets/smartphone iOS and Android and the Troubleshooting of network issues, understanding of WAN/LAN technologies
• Active Directory, creation of users, computer accounts and understanding of the hierarchy, users, groups, ou's etc
• Experience of setting up network printers and troubleshooting, ideally with follow me printing technology
• Software installations and troubleshooting
• ITIL Foundation (desirable)
• COMPTIA A plus (desirable)
• Microsoft MTA (Optional)?

What’s on offer?

• Competitive Salary, bonus and benefits recognizing the contribution you bring
• Opportunities for Career Progression both at home and abroad
• An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. 

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. 

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

1st/2nd/ Line Support Engineer

We want you to join a fast-paced environment as 1st/ 2nd Line Support Engineer which provides services over the phone, through e-mail, phone, and in person (for walk-in customers). Improving the user experience is at the core of the of the IT Support Engineer role and as a result the tasks and projects involved can be varied, providing some great opportunities to learn and develop.

We would like a 1st/2nd/ Line Support Engineer that can work flexibly, as determined by business requirements, including weekend working on a rota basis or other arrangement. The ideal 1st/2nd/ Line Support Engineer will be on an on-call rota and provide out of hours cover as required. The 1st/ 2nd/ Line Support Engineer will need to hold a full, clean driving licence, and have access to their own transport.

The main duties of the 1st/2nd/ Line Support Engineer are:

• Monitor and respond to incoming IT support requests from users via the support request ticketing system.
• Ensure any support requests not received via the ticketing system are properly logged on the system.
• Provide desktop and server support.
• Diagnose technical faults and identify, fit and test appropriate resolution.
• Plan, perform and test upgrades of system software, user software and device firmware.
• Configure, administer and troubleshoot problems with mobile phones, tablets, and other mobile devices.
• Troubleshoot and resolve printing problems.
• Managing security updates and anti-virus across the desktop estate.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and courteously.
• Support new colleagues with system and process queries.
• Provide support for the Mitel VOIP phone system.
• Actively support remote offices, sites and depots with routine and reactive visits.
• Actively develop and maintain documentation of all IT systems and process.
• Operate, test and maintain scheduled server backup processes.
• Perform data recovery when required.
• Creating purchase requisitions for IT hardware/software.
• Act as a highly motivated team player with the skills and ability to manage changing priorities.
• Exhibit a flexible approach to working and provide necessary cover where needed.
• Attend training as agreed for appropriate development and to keep up to date with internal systems and processes.
• Work within all relevant legislation, policies and procedures.
• Participate in the annual performance development review process.
• Manage work load.
• Communicate identified risks effectively.
• Support the Senior Management Team in the identification of areas for improvement.
• Assist with the preparation of performance reports as required.
• Undertake other duties not specifically stated here which from time to time may be necessary without altering the nature or level of responsibility of the post.

Requirements

1st/2nd/ Line Support Engineer Knowledge and Skills

Experience

- Exposure to Microsoft Azure.

- Microsoft Sharepoint.

- Microsoft SQL server.

- Broad understanding of IP networks.

- Mobile device management.

- A minimum of 3 years’ experience working within an IT support position.

- Experience in 1st line support.

- Experience of working with Voice Over IP phone systems.

- Experience of field working - i.e. overnight stays; visiting remote sites.

- Experience of using industry standard Helpdesk ticketing systems.

- Experience of using remote assistance software (i.e. TeamViewer).

- Experience of supporting the following systems and services from real-world deployments:

- Microsoft Windows desktop operating systems.

- Microsoft Windows Server operating systems.

- Microsoft Active Directory.

- Microsoft Exchange Server.

- Office 365.

- File and Print Services.

- VOIP Telephony (Mitel, Avaya).

- Mobile technology (Android mobile phones and tablets).

- Wireless networks.

- Experience of antivirus, end point protection, malware and anti-spam tools.

1st/2nd/ Line Support Engineer Skills Competence

- Excellent analytical and problem solving skills.

- Keen attention to detail.

- Team Player but capable of working on own initiative.

- Adept at prioritising multiple tasks and accountabilities, often to tight deadlines.

- Ability to communicate highly complex and innovative ideas in business-friendly and user-friendly language both verbally and in writing

- Ability effectively to research, compare, test and critically evaluate new and existing technologies for business use.

1st/2nd/ Line Support Engineer

We want you to join a fast-paced environment as 1st/ 2nd Line Support Engineer which provides services over the phone, through e-mail, phone, and in person (for walk-in customers). Improving the user experience is at the core of the of the IT Support Engineer role and as a result the tasks and projects involved can be varied, providing some great opportunities to learn and develop.

We would like a 1st/2nd/ Line Support Engineer that can work flexibly, as determined by business requirements, including weekend working on a rota basis or other arrangement. The ideal 1st/2nd/ Line Support Engineer will be on an on-call rota and provide out of hours cover as required. The 1st/ 2nd/ Line Support Engineer will need to hold a full, clean driving licence, and have access to their own transport.

The main duties of the 1st/2nd/ Line Support Engineer are:

• Monitor and respond to incoming IT support requests from users via the support request ticketing system.
• Ensure any support requests not received via the ticketing system are properly logged on the system.
• Provide desktop and server support.
• Diagnose technical faults and identify, fit and test appropriate resolution.
• Plan, perform and test upgrades of system software, user software and device firmware.
• Configure, administer and troubleshoot problems with mobile phones, tablets, and other mobile devices.
• Troubleshoot and resolve printing problems.
• Managing security updates and anti-virus across the desktop estate.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and courteously.
• Support new colleagues with system and process queries.
• Provide support for the Mitel VOIP phone system.
• Actively support remote offices, sites and depots with routine and reactive visits.
• Actively develop and maintain documentation of all IT systems and process.
• Operate, test and maintain scheduled server backup processes.
• Perform data recovery when required.
• Creating purchase requisitions for IT hardware/software.
• Act as a highly motivated team player with the skills and ability to manage changing priorities.
• Exhibit a flexible approach to working and provide necessary cover where needed.
• Attend training as agreed for appropriate development and to keep up to date with internal systems and processes.
• Work within all relevant legislation, policies and procedures.
• Participate in the annual performance development review process.
• Manage work load.
• Communicate identified risks effectively.
• Support the Senior Management Team in the identification of areas for improvement.
• Assist with the preparation of performance reports as required.
• Undertake other duties not specifically stated here which from time to time may be necessary without altering the nature or level of responsibility of the post.

Requirements

1st/2nd/ Line Support Engineer Knowledge and Skills

Experience

- Exposure to Microsoft Azure.

- Microsoft Sharepoint.

- Microsoft SQL server.

- Broad understanding of IP networks.

- Mobile device management.

- A minimum of 3 years’ experience working within an IT support position.

- Experience in 1st line support.

- Experience of working with Voice Over IP phone systems.

- Experience of field working - i.e. overnight stays; visiting remote sites.

- Experience of using industry standard Helpdesk ticketing systems.

- Experience of using remote assistance software (i.e. TeamViewer).

- Experience of supporting the following systems and services from real-world deployments:

- Microsoft Windows desktop operating systems.

- Microsoft Windows Server operating systems.

- Microsoft Active Directory.

- Microsoft Exchange Server.

- Office 365.

- File and Print Services.

- VOIP Telephony (Mitel, Avaya).

- Mobile technology (Android mobile phones and tablets).

- Wireless networks.

- Experience of antivirus, end point protection, malware and anti-spam tools.

1st/2nd/ Line Support Engineer Skills Competence

- Excellent analytical and problem solving skills.

- Keen attention to detail.

- Team Player but capable of working on own initiative.

- Adept at prioritising multiple tasks and accountabilities, often to tight deadlines.

- Ability to communicate highly complex and innovative ideas in business-friendly and user-friendly language both verbally and in writing

- Ability effectively to research, compare, test and critically evaluate new and existing technologies for business use.

Role – IT Support Engineer
 
Salary – £25,000 per annum

Location – Winnersh, Berkshire
 
Benefits – Annual company bonus, onsite parking, great career opportunities, access to training programmes
 

Are you a competent IT Support Engineer used to working in a busy environment?
Atlas employment are proud to be working with an organisation in Winnersh seeking an IT Support Engineer to join their friendly team. The ideal candidate will become part of the helpdesk IT services team and oversee the smooth running of the infrastructure. You will also be required to assist with resolving any problems that may arise by providing a technical escalation point using the company’s helpdesk application. You will be responsible for keeping policies, documentation and logs up to date and adhered to. If this sounds like the role for you, submit your CV now!
 
What will you be doing as an IT Support Engineer?

• Installing, maintaining and supporting IT equipment 
• Resolving helpdesk issues by identifying possible risks 
• Identifying any training requirements 
• Handling any operations and procedure changes
• 1st and 2nd line queue, resolving issues in reach with agreed SLA’s
• Assisting 3rd line with line troubleshooting and projects
• Updating helpdesk system and making sure all relevant people are made aware of changes 
• Advising on suitable operating procedures 
• Using good communication between yourself and the development team to resolve issues with systems
• Assisting with the helpdesk staff during busy times
• General shift times will be 9am – 5pm with occasional shift cover due to employee vacations or absence 
• Carrying out ad hoc duties given by line manager 

You should apply for the role of IT Support Engineer if you have…

• Excellent customer service skills and ability to create and sustain relationships 
• Experience using systems such as MDM 
• Knowledge of WAN/LAN (TCP/IP)
• Good knowledge of IT equipment including Apple and Android 
• Building and configurating laptops and PC’s 
• Understanding and experience of helpdesk tickets 
• Previously worked within an ITIL environment
• Analytical skills 

Easy transport routes from; Reading, Maidenhead, Slough, Ascot, Bracknell, Farnborough, Basingstoke, Goring
Job Type – Permanent
Status – Full-Time – 35hrs per week
Ref.No – LW1
INDHP

If you think you may be a suitable candidate for the IT Support Engineer role, please contact Lexi Whitburn at Atlas Employment, on (phone number removed) or email (url removed)
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Role – IT Support Engineer
 
Salary – £25,000 per annum

Location – Winnersh, Berkshire
 
Benefits – Annual company bonus, onsite parking, great career opportunities, access to training programmes
 

Are you a competent IT Support Engineer used to working in a busy environment?
Atlas employment are proud to be working with an organisation in Winnersh seeking an IT Support Engineer to join their friendly team. The ideal candidate will become part of the helpdesk IT services team and oversee the smooth running of the infrastructure. You will also be required to assist with resolving any problems that may arise by providing a technical escalation point using the company’s helpdesk application. You will be responsible for keeping policies, documentation and logs up to date and adhered to. If this sounds like the role for you, submit your CV now!
 
What will you be doing as an IT Support Engineer?

• Installing, maintaining and supporting IT equipment 
• Resolving helpdesk issues by identifying possible risks 
• Identifying any training requirements 
• Handling any operations and procedure changes
• 1st and 2nd line queue, resolving issues in reach with agreed SLA’s
• Assisting 3rd line with line troubleshooting and projects
• Updating helpdesk system and making sure all relevant people are made aware of changes 
• Advising on suitable operating procedures 
• Using good communication between yourself and the development team to resolve issues with systems
• Assisting with the helpdesk staff during busy times
• General shift times will be 9am – 5pm with occasional shift cover due to employee vacations or absence 
• Carrying out ad hoc duties given by line manager 

You should apply for the role of IT Support Engineer if you have…

• Excellent customer service skills and ability to create and sustain relationships 
• Experience using systems such as MDM 
• Knowledge of WAN/LAN (TCP/IP)
• Good knowledge of IT equipment including Apple and Android 
• Building and configurating laptops and PC’s 
• Understanding and experience of helpdesk tickets 
• Previously worked within an ITIL environment
• Analytical skills 

Easy transport routes from; Reading, Maidenhead, Slough, Ascot, Bracknell, Farnborough, Basingstoke, Goring
Job Type – Permanent
Status – Full-Time – 35hrs per week
Ref.No – LW1
INDHP

If you think you may be a suitable candidate for the IT Support Engineer role, please contact Lexi Whitburn at Atlas Employment, on (phone number removed) or email (url removed)
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Key Responsibilities

• Design, develop and test companies’ server-side components

• Configure and maintain the project’s development, test and production environments in Azure

• Review and sign-off key technical deliverables to ensure consistency of design and quality across the team

• Develop, maintain and communicate the application architecture, functionality and designs, through presentations, documentation and regular review with the company’s management team

• Manage and resolve any technical issues with server-side applications in a timely manner

• Remain fully abreast of the latest changes in technology, with an emphasis on Azure and anything that will impact our architecture on that platform

• Manage the build process to ensure the reliable and repeatable production of deployable versions of our applications, using best practices such as continuous integration and deployment

• Adhere to the companies programming standards, and participate in their definition and maintenance

• Adhere to the company’s software testing approach using established test environments and defect tracking tools

• Provide input into system documentation, particularly design artefacts, configuration and user help and “how to” guides

• Participate in the Agile/Scrum development process, as implemented by the companies software engineering team

• Represent the company in technical meetings with the company’s investors, customers and prospects

The responsibilities of this role may vary from time to time given the small and dynamic nature of the technology team, but the core requirements are those listed above.

Experience & Qualifications

• Seven or more years’ experience with the development of back-end services and client applications using the Microsoft .NET framework

• In-depth knowledge of designing architectures and establishing environments for developing, building, testing and releasing server-side components to hosted cloud platforms such as Microsoft Azure

• Experience of developing and launching cloud-based Software as a Service (SAAS) products

• Extensive experience of Agile development approaches (e.g. Scrum) for iterative, adaptive product development, continuous integration and regular releases

• Any experience of the development of IP telephony systems would be an advantage, for example integrations with Asterisk, Broadsoft or another IP PBX

Core skills:

• Languages: .NET, C#, F#

• IDEs: Microsoft Visual Studio, Visual Studio Code

• Technologies: JSON, RESTful HTTP APIs

• Platforms: Microsoft Azure (Function Apps, App Services, Service Bus, Cosmos DB, Notification Hubs, Event Hubs, Storage Accounts, Data Factory) • Databases: SQL Server, Azure SQL Database

• Protocols: TCP/IP, SSL, HTTP(s)

• Cloud Computing Services, such as: Realm.io, Twilio, SendGrid, Stripe, GoCardless

• Tools: Postman, Fiddler, Git, SourceTree, Azure DevOps, JIRA • Security and Authentication: OAuth2.x (Auth0)

• Microservices-based architectures, asynchronous messaging patterns

Useful skills:

• MySQL, Angular 2, Javascript, JQuery, Node.js, WebRTC, MySQL

• iOS and Android development (Swift, Kotlin, Java), APNS, GCM/FCM

• VoIP, SIP

• XCode, Android Studio

Key Responsibilities

• Design, develop and test companies’ server-side components

• Configure and maintain the project’s development, test and production environments in Azure

• Review and sign-off key technical deliverables to ensure consistency of design and quality across the team

• Develop, maintain and communicate the application architecture, functionality and designs, through presentations, documentation and regular review with the company’s management team

• Manage and resolve any technical issues with server-side applications in a timely manner

• Remain fully abreast of the latest changes in technology, with an emphasis on Azure and anything that will impact our architecture on that platform

• Manage the build process to ensure the reliable and repeatable production of deployable versions of our applications, using best practices such as continuous integration and deployment

• Adhere to the companies programming standards, and participate in their definition and maintenance

• Adhere to the company’s software testing approach using established test environments and defect tracking tools

• Provide input into system documentation, particularly design artefacts, configuration and user help and “how to” guides

• Participate in the Agile/Scrum development process, as implemented by the companies software engineering team

• Represent the company in technical meetings with the company’s investors, customers and prospects

The responsibilities of this role may vary from time to time given the small and dynamic nature of the technology team, but the core requirements are those listed above.

Experience & Qualifications

• Seven or more years’ experience with the development of back-end services and client applications using the Microsoft .NET framework

• In-depth knowledge of designing architectures and establishing environments for developing, building, testing and releasing server-side components to hosted cloud platforms such as Microsoft Azure

• Experience of developing and launching cloud-based Software as a Service (SAAS) products

• Extensive experience of Agile development approaches (e.g. Scrum) for iterative, adaptive product development, continuous integration and regular releases

• Any experience of the development of IP telephony systems would be an advantage, for example integrations with Asterisk, Broadsoft or another IP PBX

Core skills:

• Languages: .NET, C#, F#

• IDEs: Microsoft Visual Studio, Visual Studio Code

• Technologies: JSON, RESTful HTTP APIs

• Platforms: Microsoft Azure (Function Apps, App Services, Service Bus, Cosmos DB, Notification Hubs, Event Hubs, Storage Accounts, Data Factory) • Databases: SQL Server, Azure SQL Database

• Protocols: TCP/IP, SSL, HTTP(s)

• Cloud Computing Services, such as: Realm.io, Twilio, SendGrid, Stripe, GoCardless

• Tools: Postman, Fiddler, Git, SourceTree, Azure DevOps, JIRA • Security and Authentication: OAuth2.x (Auth0)

• Microservices-based architectures, asynchronous messaging patterns

Useful skills:

• MySQL, Angular 2, Javascript, JQuery, Node.js, WebRTC, MySQL

• iOS and Android development (Swift, Kotlin, Java), APNS, GCM/FCM

• VoIP, SIP

• XCode, Android Studio