”We sort out problems together, for good.”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark.     

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records using Sage or similar software, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our Peckham, Bermondsey and Walworth offices according to operational needs, and at other locations within the Borough of Southwark.

Closing date: 9.00 am Thursday 19 March 2020.

Interviews: Monday 23 March.

For further information and an application pack please visit our website. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark.

”We sort out problems together, for good.”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns

Working as part of the Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark.     

You will need significant experience of administrative work in an office setting, either paid or voluntary, experience in using IT and a commitment to work within the aims, principles and policies of the Citizens Advice Service.

The successful applicant will be experienced in providing administrative support in a busy work environment, including maintaining financial records using Sage or similar software, and using Microsoft office suite of packages, especially excel. You will have good interpersonal skills and the ability to relate to a wide cross section of the public, as well as the ability to prioritise and manage your workload effectively.

The post holder will be required to work between our Peckham, Bermondsey and Walworth offices according to operational needs, and at other locations within the Borough of Southwark.

Closing date: 9.00 am Thursday 19 March 2020.

Interviews: Monday 23 March.

For further information and an application pack please visit our website. 

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark.

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.
• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.
• Actively solicit stakeholder feedback for improving the Analytics services.
• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.
• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)
• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.
• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.
• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.
• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.
• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.
• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.
• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.
• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.
• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)
• Familiarity with Financial Services and Management Consulting industries
• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing
• Education (desirable)Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions
• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience
• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.
• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)
• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.
• Experience using open source data to enrich analytic outputs.
• Experience working in a Global business environment.
• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)
• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations
• Global Clients & Industries
• Global Finance Operations
• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services
• Client Relationship Partners
• Offshore IT teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.
• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.
• Actively solicit stakeholder feedback for improving the Analytics services.
• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.
• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)
• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.
• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.
• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.
• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.
• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.
• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.
• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.
• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.
• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)
• Familiarity with Financial Services and Management Consulting industries
• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing
• Education (desirable)Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions
• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience
• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.
• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)
• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.
• Experience using open source data to enrich analytic outputs.
• Experience working in a Global business environment.
• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)
• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations
• Global Clients & Industries
• Global Finance Operations
• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services
• Client Relationship Partners
• Offshore IT teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of ‘Customer Relationship & Engagement Management’ business domains to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data, predominantly related to the ‘Customer Relationship and Engagement Management’ data domains, to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.
• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.
• Actively solicit stakeholder feedback for improving the Analytics services.
• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.
• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)
• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.
• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.
• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.
• Assure the Quality, Accuracy and Security of outputs prior to sign-off and release.
• Ensure all outputs include the terms & conditions clauses.
• Application / Project Delivery:
• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.
• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.
• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.
• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.
• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)
• Familiarity with Financial Services and Management Consulting industries
• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing
• Education (desirable)Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Significant Design/Development experience of Analytic solutions
• Experience with direct supervision of on/off-shore delivery teams
• Proven experience of delivering data-driven insights related to ‘Customer Opportunities, Relationships and Engagement projects’, ideally in a financial services or professional services business environment.
• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)
• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.
• Experience using open source data to enrich analytic outputs.
• Experience working in a Global business environment.
• Experience designing or working with relational, dimensional models and/or Analytical data marts/cubes (e.g. OLAP cubes)
• Experience working with SalesForce or similar CRM products (cloud or on-premise)

Key Stakeholders

Internal:

• Global Network Operations
• Global Clients & Industries
• Global Finance Operations
• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services
• Client Relationship Partners
• Offshore IT teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of ‘Customer Relationship & Engagement Management’ business domains to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data, predominantly related to the ‘Customer Relationship and Engagement Management’ data domains, to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.
• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.
• Actively solicit stakeholder feedback for improving the Analytics services.
• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.
• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)
• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.
• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.
• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.
• Assure the Quality, Accuracy and Security of outputs prior to sign-off and release.
• Ensure all outputs include the terms & conditions clauses.
• Application / Project Delivery:
• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.
• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.
• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.
• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.
• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)
• Familiarity with Financial Services and Management Consulting industries
• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing
• Education (desirable)Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Significant Design/Development experience of Analytic solutions
• Experience with direct supervision of on/off-shore delivery teams
• Proven experience of delivering data-driven insights related to ‘Customer Opportunities, Relationships and Engagement projects’, ideally in a financial services or professional services business environment.
• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)
• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.
• Experience using open source data to enrich analytic outputs.
• Experience working in a Global business environment.
• Experience designing or working with relational, dimensional models and/or Analytical data marts/cubes (e.g. OLAP cubes)
• Experience working with SalesForce or similar CRM products (cloud or on-premise)

Key Stakeholders

Internal:

• Global Network Operations
• Global Clients & Industries
• Global Finance Operations
• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services
• Client Relationship Partners
• Offshore IT teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role supports the Global Reporting & Analytics service and is responsible for the conceptual and logical Solutions Architecture and Data Modelling needs of a Global Reporting & Analytics service, which include strategic business insights, business intelligence, analytical insights, data science and other business information needs.

We’re looking for someone who can grow with our products and solutions, and keen to develop what we already have and work with our customers to transform their challenges and requirements into solutions, in line with our Reporting & Analytics vision & strategy.

Responsibilities/Duties

Business as Usual Service Delivery:

• Govern the Reporting & Analytic solutions, including the data models utilised for R&A, ensuring that our solutions are aligned with our R&A technology and tools strategy.
• Work in collaboration with the technical development teams and conceive, design and oversee the development of R&A solutions to meet our customer needs and challenges.
• Formulate the logical solution architectures by way of mapping the business requirements to data and technical solution components in line with the R&A product strategy.
• Provide expertise as to how the conceived solution ideas should be built
• Set the architectural boundaries and ensure the consistency and coherence of all component parts of R&A solutions, assuring the scalability and flexibility of solutions to support current and future requirements.
• Champion and defend the Data & BI Architecture best practices, standards and principles, and ensure these are met by the technical delivery teams.
• Facilitate dialogues with Project delivery teams, technical designers and technical developers to ensure that delivered solutions are in line with the set architectural boundaries.
• Seek advice from the Enterprise Architecture and GCDO (Global Chief Data Office) teams to make sure the R&A solution architectures are aligned to the global enterprise governance, standards and protocols set by those functions.
• Work closely with Network Operations Analytics & Data Solutions Lead to ensure all solution architecture propositions are fit for purpose and aligned with the strategic vision, even when delivering tactical alternatives.

Application / Project Delivery:

• Develop Reporting and Analytics as well as Data solution architectures covering the business, information, application and technology dimensions (Technology dimension to be designed in collaboration with the Technology Solutions Architect upon the business approval of the conceptual and logical solution architectures)
• Ensure the new Data and Analytics solutions are designed for optimal access and usefulness, leveraging existing technologies where possible
• Apply architectural and engineering concepts to design solutions that meet non-functional requirements such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability
• Identify technologies to employ based on strategic guidance, performance, service agreements and organizational constraints
• Create and maintain accurate and complete architectural documents and artefacts
• Recommend strategies to improve performance and capacity of Data and BI tools.
• Collaborate with the SMEs, Business Analysts, Project Managers and Technical Developers to ensure the successful development of Data and MI/BI Analytic solutions.

Skills & Knowledge

• Highly skilled in using the appropriate tools (e.g. EA Sparx or other) to define Data Solutions and MI/BI/Analytic Architectures
• High Proficiency in 3rd Normal form and dimensional data modeling for BI solutions and Cloud architecture
• Knowledgeable in BI Access/Security Control Models and Framework designs
• Effective time management skills to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Familiarity with Financial Services and Management Consulting industries

Education

• Educated to Degree Level (Information Systems discipline)
• Qualifications in Enterprise & Solutions Architecture (BCS, ISEB or equivalent) - desirable

Experience

• Extensive years of relevant work experience as a Data/BI or Information Solutions Architect.
• Knowledge and experience of the latest technologies, challenges and industry best practices on reporting & analytics, data warehousing, data management and data governance disciplines.
• Experienced on medium to large scale data-centric BI/MI Analytic solution delivery projects/programmes including managed and self-service options
• Experience defining Solution Architectures for complex Data and MI/BI solutions including the provisioning of support for Operating/Service/Support Model designs
• Knowledge and experience working with popular development methodologies (e.g. agile, waterfall).
• Knowledge, experience and/or understanding of BI and predictive analysis tools (e.g. Power BI, SAS, R, Tableau etc.) and Cloud based infrastructure
• Knowledge and experience of the APIs of one or more of CRM/ERP products (e.g. Sales Force, Oracle Financials, SAP4H, WorkDay)
• Experience working in professional services/ accountancy/financial services sector (desirable)
• Experience working and collaborating with on and off-shore BI/MI technical delivery teams.

Key Stakeholders

Internal:

• Global Network Operations
• Global Client Interface Team
• Global Finance Operations
• Global Chief Data Office (Data Governance/Operations/Architecture)

External:

• Offshore IT teams
• Other lines of Service
• Territory Project Teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role supports the Global Reporting & Analytics service and is responsible for the conceptual and logical Solutions Architecture and Data Modelling needs of a Global Reporting & Analytics service, which include strategic business insights, business intelligence, analytical insights, data science and other business information needs.

We’re looking for someone who can grow with our products and solutions, and keen to develop what we already have and work with our customers to transform their challenges and requirements into solutions, in line with our Reporting & Analytics vision & strategy.

Responsibilities/Duties

Business as Usual Service Delivery:

• Govern the Reporting & Analytic solutions, including the data models utilised for R&A, ensuring that our solutions are aligned with our R&A technology and tools strategy.
• Work in collaboration with the technical development teams and conceive, design and oversee the development of R&A solutions to meet our customer needs and challenges.
• Formulate the logical solution architectures by way of mapping the business requirements to data and technical solution components in line with the R&A product strategy.
• Provide expertise as to how the conceived solution ideas should be built
• Set the architectural boundaries and ensure the consistency and coherence of all component parts of R&A solutions, assuring the scalability and flexibility of solutions to support current and future requirements.
• Champion and defend the Data & BI Architecture best practices, standards and principles, and ensure these are met by the technical delivery teams.
• Facilitate dialogues with Project delivery teams, technical designers and technical developers to ensure that delivered solutions are in line with the set architectural boundaries.
• Seek advice from the Enterprise Architecture and GCDO (Global Chief Data Office) teams to make sure the R&A solution architectures are aligned to the global enterprise governance, standards and protocols set by those functions.
• Work closely with Network Operations Analytics & Data Solutions Lead to ensure all solution architecture propositions are fit for purpose and aligned with the strategic vision, even when delivering tactical alternatives.

Application / Project Delivery:

• Develop Reporting and Analytics as well as Data solution architectures covering the business, information, application and technology dimensions (Technology dimension to be designed in collaboration with the Technology Solutions Architect upon the business approval of the conceptual and logical solution architectures)
• Ensure the new Data and Analytics solutions are designed for optimal access and usefulness, leveraging existing technologies where possible
• Apply architectural and engineering concepts to design solutions that meet non-functional requirements such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability
• Identify technologies to employ based on strategic guidance, performance, service agreements and organizational constraints
• Create and maintain accurate and complete architectural documents and artefacts
• Recommend strategies to improve performance and capacity of Data and BI tools.
• Collaborate with the SMEs, Business Analysts, Project Managers and Technical Developers to ensure the successful development of Data and MI/BI Analytic solutions.

Skills & Knowledge

• Highly skilled in using the appropriate tools (e.g. EA Sparx or other) to define Data Solutions and MI/BI/Analytic Architectures
• High Proficiency in 3rd Normal form and dimensional data modeling for BI solutions and Cloud architecture
• Knowledgeable in BI Access/Security Control Models and Framework designs
• Effective time management skills to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment
• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail
• Ability to establish strong working relationships with other dependent functions and departments.
• Strong written and verbal communication, presentation, and technical writing skills
• Familiarity with Financial Services and Management Consulting industries

Education

• Educated to Degree Level (Information Systems discipline)
• Qualifications in Enterprise & Solutions Architecture (BCS, ISEB or equivalent) - desirable

Experience

• Extensive years of relevant work experience as a Data/BI or Information Solutions Architect.
• Knowledge and experience of the latest technologies, challenges and industry best practices on reporting & analytics, data warehousing, data management and data governance disciplines.
• Experienced on medium to large scale data-centric BI/MI Analytic solution delivery projects/programmes including managed and self-service options
• Experience defining Solution Architectures for complex Data and MI/BI solutions including the provisioning of support for Operating/Service/Support Model designs
• Knowledge and experience working with popular development methodologies (e.g. agile, waterfall).
• Knowledge, experience and/or understanding of BI and predictive analysis tools (e.g. Power BI, SAS, R, Tableau etc.) and Cloud based infrastructure
• Knowledge and experience of the APIs of one or more of CRM/ERP products (e.g. Sales Force, Oracle Financials, SAP4H, WorkDay)
• Experience working in professional services/ accountancy/financial services sector (desirable)
• Experience working and collaborating with on and off-shore BI/MI technical delivery teams.

Key Stakeholders

Internal:

• Global Network Operations
• Global Client Interface Team
• Global Finance Operations
• Global Chief Data Office (Data Governance/Operations/Architecture)

External:

• Offshore IT teams
• Other lines of Service
• Territory Project Teams

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

The Tate Digital department is responsible for managing and co-ordinating the delivery of Tate’s public facing digital content. The department works across a range of digital platforms, including the Tate website.   

The role sits within the Digital Product team which delivers diverse visitor-facing products and projects. Reporting to Product and UX Lead, the Digital Analyst will support them in the delivery of compelling and engaging digital user experiences across the Tate website.   

The Digital Analyst will provide data, analysis and insight to support the ongoing development of Tate’s digital products and work with colleagues across the organisation to provide regular reporting and KPI analysis.

The ideal candidate will have a natural curiosity for all things digital combined with great communication skills and the ability to translate both user and business needs into intuitive user experiences.   

With practical experience in digital analysis you’ll enjoy thinking strategically with data, and always have one eye on the bigger picture. Knowledge of and a keen enthusiasm for running experiments and identifying insights from data is a must as well as proven experience in managing large, real-world datasets.   

You will be able to present technical data to a variety of audiences in a clear and confident manner, both verbally and in writing. Highly organised and proactive, you will be able to anticipate external and internal issues for the Gallery using data.  

Tate aims to attract and retain talented people from all backgrounds. We particularly encourage applications from black, Asian, ethnic minority, and/or disabled applicants as these groups are currently underrepresented in the cultural sector.    

How to apply:  

Our opportunities are open for you to apply online. Please visit our website via the button below. For all opportunities, we ask candidates to complete an online application form for the vacancy they are interested in.  If you need an application form in an alternative format, please call us on 020 7887 4997.

Closing date: Sunday 22 March 2020 at midnight.

Our jobs are like our galleries, open to all

The Tate Digital department is responsible for managing and co-ordinating the delivery of Tate’s public facing digital content. The department works across a range of digital platforms, including the Tate website.   

The role sits within the Digital Product team which delivers diverse visitor-facing products and projects. Reporting to Product and UX Lead, the Digital Analyst will support them in the delivery of compelling and engaging digital user experiences across the Tate website.   

The Digital Analyst will provide data, analysis and insight to support the ongoing development of Tate’s digital products and work with colleagues across the organisation to provide regular reporting and KPI analysis.

The ideal candidate will have a natural curiosity for all things digital combined with great communication skills and the ability to translate both user and business needs into intuitive user experiences.   

With practical experience in digital analysis you’ll enjoy thinking strategically with data, and always have one eye on the bigger picture. Knowledge of and a keen enthusiasm for running experiments and identifying insights from data is a must as well as proven experience in managing large, real-world datasets.   

You will be able to present technical data to a variety of audiences in a clear and confident manner, both verbally and in writing. Highly organised and proactive, you will be able to anticipate external and internal issues for the Gallery using data.  

Tate aims to attract and retain talented people from all backgrounds. We particularly encourage applications from black, Asian, ethnic minority, and/or disabled applicants as these groups are currently underrepresented in the cultural sector.    

How to apply:  

Our opportunities are open for you to apply online. Please visit our website via the button below. For all opportunities, we ask candidates to complete an online application form for the vacancy they are interested in.  If you need an application form in an alternative format, please call us on 020 7887 4997.

Closing date: Sunday 22 March 2020 at midnight.

Our jobs are like our galleries, open to all