Role

This company require assistant with a new CRM system; Salesforce. The department is growing and is expected to grow further as the company embarks on Community Engagement and continues working with stakeholders. You will be responsible for supporting the ongoing enhancement of the CRM system liaising with internal and external parties, joining a wider customer service team.

Key Accountabilities

• Assist with the identification of requirements with subject matter experts

• Based on the requirements, develop user stories and manage the prioritisation of these

• Manage the day to day interaction with the developer who will design and build the system

• Lead on user acceptance testing

• Lead on the development of system training materials

• Assist in securing the required approvals to deliver this work

• Assist as required in the procurement of supply chain to support the delivery of this work

• Work with the supply chain to ensure all system documentation is updated

• Manage the backlog of user stories

• Work with the Project Management Team ensuring updated use of the CORA management system

• Undertake system administration of the CRM

• Support the outsourcing of the Contact Centre Capability

• Support the day to day management of the Contact Centre capability by ensuring that all customer contacts are managed in line with RWM service standards

• Identify and support opportunities to use CRM data to drive evidence-based decision making

• Develop and lead a staff-based user group for the CRM

Experience Required

• Educated to at least GCSE (A – C) level including English and Maths or equivalent.

• Experience in utilising CRM systems, preferably Salesforce

• Experience of internal reporting

• Understanding of GDPR and privacy requirements

• Customer Journey development experience would be an advantage

Skills Required

• Customer focused with a desire to meet a customer’s needs

• High levels of accuracy when inputting data

• Excellent communication skills, both written and verbal

• Ability to adapt communication styles to best suit the customer

• Ability to work well in a team and recognise their role as part of a wider organisational team

• Strong problem-solving skills and tenacity

• Act with integrity, professionalism and takes responsibility

• Ability to prioritise effectively

• Experience in working to deadlines


Additional information about the process
Contact Management - CRM Delivery

Reference: CRM5244

Location: Harwell, Oxfordshire

Job Type: Contract

Salary: 27-35k

Duration: 12 months+

Contact Details: Charlotte Williams – (phone number removed)

This vacancy has been deemed inside of scope IR35.

If you match these requirements, please apply as usual. Elevate will send you an email, please open, click and action it and your application will be visible to the hiring organisation directly. Elevate provides a route to contract and contingent assignments across many skills areas by matching your profile to relevant jobs that our customers post to the platform.

Please note that Elevate Direct is a software provider and not a recruitment agency. As such, Elevate is not involved in the recruitment processes for any employer, who uses the platform. Please contact employers directly through your Elevate profile with any queries related to your application.

Role

This company require assistant with a new CRM system; Salesforce. The department is growing and is expected to grow further as the company embarks on Community Engagement and continues working with stakeholders. You will be responsible for supporting the ongoing enhancement of the CRM system liaising with internal and external parties, joining a wider customer service team.

Key Accountabilities

• Assist with the identification of requirements with subject matter experts

• Based on the requirements, develop user stories and manage the prioritisation of these

• Manage the day to day interaction with the developer who will design and build the system

• Lead on user acceptance testing

• Lead on the development of system training materials

• Assist in securing the required approvals to deliver this work

• Assist as required in the procurement of supply chain to support the delivery of this work

• Work with the supply chain to ensure all system documentation is updated

• Manage the backlog of user stories

• Work with the Project Management Team ensuring updated use of the CORA management system

• Undertake system administration of the CRM

• Support the outsourcing of the Contact Centre Capability

• Support the day to day management of the Contact Centre capability by ensuring that all customer contacts are managed in line with RWM service standards

• Identify and support opportunities to use CRM data to drive evidence-based decision making

• Develop and lead a staff-based user group for the CRM

Experience Required

• Educated to at least GCSE (A – C) level including English and Maths or equivalent.

• Experience in utilising CRM systems, preferably Salesforce

• Experience of internal reporting

• Understanding of GDPR and privacy requirements

• Customer Journey development experience would be an advantage

Skills Required

• Customer focused with a desire to meet a customer’s needs

• High levels of accuracy when inputting data

• Excellent communication skills, both written and verbal

• Ability to adapt communication styles to best suit the customer

• Ability to work well in a team and recognise their role as part of a wider organisational team

• Strong problem-solving skills and tenacity

• Act with integrity, professionalism and takes responsibility

• Ability to prioritise effectively

• Experience in working to deadlines


Additional information about the process
Contact Management - CRM Delivery

Reference: CRM5244

Location: Harwell, Oxfordshire

Job Type: Contract

Salary: 27-35k

Duration: 12 months+

Contact Details: Charlotte Williams – (phone number removed)

This vacancy has been deemed inside of scope IR35.

If you match these requirements, please apply as usual. Elevate will send you an email, please open, click and action it and your application will be visible to the hiring organisation directly. Elevate provides a route to contract and contingent assignments across many skills areas by matching your profile to relevant jobs that our customers post to the platform.

Please note that Elevate Direct is a software provider and not a recruitment agency. As such, Elevate is not involved in the recruitment processes for any employer, who uses the platform. Please contact employers directly through your Elevate profile with any queries related to your application.

Technical Support Engineer (French Speaking)

Are you a Technical Support Engineer that wants to move away from support and transition your career to own and lead large scale software implementations for global SAAS systems? You can use your technical experience to cross-train and move into a technical implementation consultant.

A globally scaling SAAS business that is transforming the transportation space which is optimizing the way large transport businesses are run is looking for a French Speaking Technical Support Engineer. You will be coming in to join their implementation team moving into a technical Implementation Consultant position as the business scales across UK and Europe and will lead a number of key implementations to lead across France.

The company have ambitious plans to own 80% of the market globally becoming the number one SAAS business in the world. The Technical Support Engineer will be using their technical background to gain experience around optimization and implementation working in a customer-facing role.

The successful Technical Support Engineer will have:

• Experience supporting a complex or Cloud hosted Software product.
• Experience dealing with internal or external customers.
• Fluent in French
• Strong communication skills

This is a brilliant opportunity for any Technical Support Engineer to work for rapidly scaling the business and be part of something truly disruptive. The company has a great one team culture where everyone irrespective of the position will be completely involved in the journey as they grow globally.

If interested in Application Support Engineer (French Speaking) - APPLY NOW

Talent Point is a Hiring Communications business, working as sole hiring partners with our customers. We've ripped up the rules and torn apart the Application Support Engineer t job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy notice at talentpoint.co/privacy-policy

Technical Support Engineer (French Speaking)

Are you a Technical Support Engineer that wants to move away from support and transition your career to own and lead large scale software implementations for global SAAS systems? You can use your technical experience to cross-train and move into a technical implementation consultant.

A globally scaling SAAS business that is transforming the transportation space which is optimizing the way large transport businesses are run is looking for a French Speaking Technical Support Engineer. You will be coming in to join their implementation team moving into a technical Implementation Consultant position as the business scales across UK and Europe and will lead a number of key implementations to lead across France.

The company have ambitious plans to own 80% of the market globally becoming the number one SAAS business in the world. The Technical Support Engineer will be using their technical background to gain experience around optimization and implementation working in a customer-facing role.

The successful Technical Support Engineer will have:

• Experience supporting a complex or Cloud hosted Software product.
• Experience dealing with internal or external customers.
• Fluent in French
• Strong communication skills

This is a brilliant opportunity for any Technical Support Engineer to work for rapidly scaling the business and be part of something truly disruptive. The company has a great one team culture where everyone irrespective of the position will be completely involved in the journey as they grow globally.

If interested in Application Support Engineer (French Speaking) - APPLY NOW

Talent Point is a Hiring Communications business, working as sole hiring partners with our customers. We've ripped up the rules and torn apart the Application Support Engineer t job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy notice at talentpoint.co/privacy-policy

Software Developer! Milton Keynes! C#

This is an urgent requirement for a Software Developer with desktop application experience. The position will be highly varied, exciting, challenging and at the very height of technical innovation.

This company are very friendly and I would describe the culture as family orientated. They are a small to medium company with big goals for the next few years.

In short, they are systems integrator with the capability to develop inspection techniques that utilise high quality products from a range of different sources.

You will be involved in all aspects of a project life cycle:

*Liaising with clients,
*Analysis
*Design
*Development
*Testing

What you will need:

*A relevant degree or equivalent experience is desirable
*An ability to work under your own initiative and as part of a team
*A passion for problem solving
*A desire to keep up with the latest technical developments
*An ability to provide software for a system that has not yet been thought of!
*Own Transport

Essential skills:
*Must be strong in C#
*Object Oriented Development

Any of the following below would be advantageous:

*Real Time Processing
*Source Control (GIT)
*Image Processing
*Multi-Threading
*An ability to work under pressure and meet project deadlines
*A knowledge of C++ would be useful

Full time Salary - £35,000 - £50,000

Location is based in Milton Keynes: which is easily commutable from Dunstable, Stevange, Northampton, Bletchley, Aylesbury, Watford, Letchworth Garden City, Bedford, Biggleswade.

If you are interested please submit your application to (url removed) or call (phone number removed). If you are a talented individual looking for work but this role isn't for you, don't worry, submit your CV and I will see if there are other roles available.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Software Developer! Milton Keynes! C#

This is an urgent requirement for a Software Developer with desktop application experience. The position will be highly varied, exciting, challenging and at the very height of technical innovation.

This company are very friendly and I would describe the culture as family orientated. They are a small to medium company with big goals for the next few years.

In short, they are systems integrator with the capability to develop inspection techniques that utilise high quality products from a range of different sources.

You will be involved in all aspects of a project life cycle:

*Liaising with clients,
*Analysis
*Design
*Development
*Testing

What you will need:

*A relevant degree or equivalent experience is desirable
*An ability to work under your own initiative and as part of a team
*A passion for problem solving
*A desire to keep up with the latest technical developments
*An ability to provide software for a system that has not yet been thought of!
*Own Transport

Essential skills:
*Must be strong in C#
*Object Oriented Development

Any of the following below would be advantageous:

*Real Time Processing
*Source Control (GIT)
*Image Processing
*Multi-Threading
*An ability to work under pressure and meet project deadlines
*A knowledge of C++ would be useful

Full time Salary - £35,000 - £50,000

Location is based in Milton Keynes: which is easily commutable from Dunstable, Stevange, Northampton, Bletchley, Aylesbury, Watford, Letchworth Garden City, Bedford, Biggleswade.

If you are interested please submit your application to (url removed) or call (phone number removed). If you are a talented individual looking for work but this role isn't for you, don't worry, submit your CV and I will see if there are other roles available.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.