Job Title: Digital Content Designer Senior
Job Duration: 06 Month
Job Location: Sheffield
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time
Background
Keeping the public, staff and prisoners safe is the number one priority for prison services. HMPPS is committed to reducing crime in prison that disrupts the delivery of safe, decent and secure prison environments and causes harm in the community.
These roles will design digital services that will radically improve the security of our prisons and probation services by transforming the way that information is collected, shared and used across HMPPS and partner agencies.
The challenge
Our users are operational staff across prison and probation services, regional and national management teams and staff in multi-agency partners.
The current way that information is collected, analysed and shared is labour intensive and inefficient and information can be out of date by the time it is received.
We are designing new digital services that will transform the
Quality of the information received
Speed with which information is processed and shared
Insight and foresight the information provides.
These roles are exciting opportunities to develop world-class services that will have a significant impact on the safe running of our prison and probation services.
The Role
As an experienced service designer, you'll have a strong history of designing complex services. You'll have strong interpersonal and partnership skills and enjoy working in a multi-disciplinary, delivery focused, agile environment. You'll be excited by the challenge of understanding user needs and policy goals to support strategy and decision making, and experienced at designing whole services.
You'll be experienced using a variety of prototyping methods, and be able to prototype in code. You'll understand the way the internet works and want to push government and the practice of service design beyond where it is now.
As an experienced service designer, you'll have developed a core set of practice skills and you have the ability to define what does good look like across a number of practice approaches. You'll also be a part of advancing our approach, helping to grow our culture, coaching junior members of the team, and partnering with and inspiring our stakeholders.
Responsibilities
As a Senior Service Designer, you will:
Work within and across multi-disciplinary teams to design, prototype and build services
Understand user needs, journeys and motivations across systems, departments and organisational boundaries
Understand the existing supporting systems of a service — both online and offline
Understand root causes of failure within existing services
Confidently identify opportunities for improving outcomes and efficiency within existing services
Develop design concepts, prototypes and service blueprints that help reimagine how services can be delivered
Develop trusted relationships with your team and senior stakeholders, successfully bringing them along with you in the design process
Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
Help define what good looks like by welcoming constructive criticism on your work and be able to constructively review the work of others
Train & mentor other designers
Skills and Experience
The ideal candidates will be able to demonstrate the following skills & experience:
Essential:
Interpreting and analysing user needs and business objectives in highly complex service areas
Using research and insight to design, prototype and test whole services, from concept to final delivery
Creating high-quality artefacts such as experience maps and service blueprints
Confident and experienced in paper and digital prototyping, using tools and applications such as InVision, Sketch and Adobe Creative Suite
Confident and experienced in leading workshops, design sprints and co-design with stakeholders and users
Can confidently talk to developers and understands security, accessibility, version control and hosting
A strong understanding and application of mixed design methodologies such as user-centred design, systems thinking or futures thinking to solve complex social problems
Confident and experienced in leading design vision and explaining design concepts in a clear and compelling way to influence strategy and delivery
Confident and experienced working in a fast paced, agile environment
Confident and experienced in coaching or supporting junior designers
A minimum of 3 years of relevant industry experience
Experience of designing at scale
Desirable:
Experience of prototyping in HTML or CSS
Designing in highly technical environments