Systems Support Analyst – London - £35,000 - £45,000

Have you got an extensive background in dynamic and varied IT support?

Particularly focussed on a mixture of software and hardware support with a real focus on customer service and efficient support well communicated to the end-user?

Do you have a real interest OR some corporate experience in application development with Java, PHP or Javascript?

I am working with an exciting business in central London who are looking for an IT Support Analyst that is interested in working in a broad and varied IT estate.

You will be comfortable fielding incoming support requests which will challenge you to support end-users on a mixture of software and hardware issues that may require some knowledge of software development. However, your predominant responsibilities will include:

• Fielding incoming support requests – strong written and verbal communication essential

• Thorough documentation of work in order to improve service delivery and maintain strong operational efficiency

• Oversee escalations – when passing on complex issues ensuring effective internal communications to senior analysts and supporting end-users as a point of contact going forward

• System testing and updates – deploying software and hardware updates ensuring that they do not cause disruption to systems or result in excessive downtime

Useful but not essential technology skills include: Java, PHP, Javascript, HTML, SQL, Linux administration and cloud administration.

You will be joining a growing team in a proven successful business that has heavy investment and is hugely supported by local councils. In a central London location, they have a dynamic culture that is built on collaboration alongside a truly innovative solution that will revolutionise the industry it sits within.

Alongside this, they offer a salary of up to £45,000, standard pension, 25 days holiday and a defined progression path that will inevitably give you the opportunity to progress quickly within the business. If this sounds of interest then please apply for the role or reach out to Sam Doney at Revoco for more information.

Systems Support Analyst – London - £35,000 - £45,000

Have you got an extensive background in dynamic and varied IT support?

Particularly focussed on a mixture of software and hardware support with a real focus on customer service and efficient support well communicated to the end-user?

Do you have a real interest OR some corporate experience in application development with Java, PHP or Javascript?

I am working with an exciting business in central London who are looking for an IT Support Analyst that is interested in working in a broad and varied IT estate.

You will be comfortable fielding incoming support requests which will challenge you to support end-users on a mixture of software and hardware issues that may require some knowledge of software development. However, your predominant responsibilities will include:

• Fielding incoming support requests – strong written and verbal communication essential

• Thorough documentation of work in order to improve service delivery and maintain strong operational efficiency

• Oversee escalations – when passing on complex issues ensuring effective internal communications to senior analysts and supporting end-users as a point of contact going forward

• System testing and updates – deploying software and hardware updates ensuring that they do not cause disruption to systems or result in excessive downtime

Useful but not essential technology skills include: Java, PHP, Javascript, HTML, SQL, Linux administration and cloud administration.

You will be joining a growing team in a proven successful business that has heavy investment and is hugely supported by local councils. In a central London location, they have a dynamic culture that is built on collaboration alongside a truly innovative solution that will revolutionise the industry it sits within.

Alongside this, they offer a salary of up to £45,000, standard pension, 25 days holiday and a defined progression path that will inevitably give you the opportunity to progress quickly within the business. If this sounds of interest then please apply for the role or reach out to Sam Doney at Revoco for more information.

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

FULL STACK DEVELOPER
Malmö, Sweden

A technology-driven, global communication company is looking for a Full Stack Developer to join their fast-paced, exciting team. Their innovative solutions help to connect businesses across the world. Build your career within a sociable company at the forefront of the technology industry and benefit from working with modern techniques such as Angular, .Net Core and Postgres/Cassandra in the cloud.

OVERVIEW

As a Full Stack Developer, you will be working in a collaborative environment with smart and passionate colleagues. The new and cool office in Malmö has a ping-pong table, Guns N’ Roses pinball game as well as a PlayStation!

RESPONSIBILITIES

As a Full Stack Developer your key duties will include:

• Plan, design and build new product features together with our product manager, CTO and the rest of the development team
• Discuss, design and implement new features from database and back end to front end
• Solving the technical challenges that come with a fast-growing SaaS-platform with huge data volumes
• Testing how new techniques and frameworks can be used to enhance our offering
• Improving existing code and solutions and resolving any bugs
• Continuously optimise our core codebase
• Working with the development team and DevOps and TechOps

REQUIREMENTS

To be considered for the role of Full Stack Developer, you must have:

• Fluency in both English and Swedish
• Highly competent in C#, SQL, JavaScript/typescript and preferably Angular
• Great knowledge of Visual Studio and Visual Code
• Worked with larger web applications and preferably with SaaS platforms
• Ability to insert larger codebases
• Understand how cloud services (Azure) can improve the product’s efficiency and stability

NEXT STEPS

To become a Full Stack Developer, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

FULL STACK DEVELOPER
Malmö, Sweden

A technology-driven, global communication company is looking for a Full Stack Developer to join their fast-paced, exciting team. Their innovative solutions help to connect businesses across the world. Build your career within a sociable company at the forefront of the technology industry and benefit from working with modern techniques such as Angular, .Net Core and Postgres/Cassandra in the cloud.

OVERVIEW

As a Full Stack Developer, you will be working in a collaborative environment with smart and passionate colleagues. The new and cool office in Malmö has a ping-pong table, Guns N’ Roses pinball game as well as a PlayStation!

RESPONSIBILITIES

As a Full Stack Developer your key duties will include:

• Plan, design and build new product features together with our product manager, CTO and the rest of the development team
• Discuss, design and implement new features from database and back end to front end
• Solving the technical challenges that come with a fast-growing SaaS-platform with huge data volumes
• Testing how new techniques and frameworks can be used to enhance our offering
• Improving existing code and solutions and resolving any bugs
• Continuously optimise our core codebase
• Working with the development team and DevOps and TechOps

REQUIREMENTS

To be considered for the role of Full Stack Developer, you must have:

• Fluency in both English and Swedish
• Highly competent in C#, SQL, JavaScript/typescript and preferably Angular
• Great knowledge of Visual Studio and Visual Code
• Worked with larger web applications and preferably with SaaS platforms
• Ability to insert larger codebases
• Understand how cloud services (Azure) can improve the product’s efficiency and stability

NEXT STEPS

To become a Full Stack Developer, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

An IT Systems Engineer is required by our Manufacturing client in Harrogate for a senior IT role raking responsibility for systems, processses and upgrades. A salary of up to £27k is available dependent upon experience.

The IT Systems Engineer will take responsibility for the support, improvement and upgrade of company software and hardware. You will mentor one IT Support Technician, so this role could be a fantastic opportunity for someone looking to progress in regards to dipping their toes into management.

The IT Systems Engineer will take on typical duties maintaining, designing and implementing information systems as well as managing the Helpdesk Ticket System. You will take on the installation and configuration of hardware for both new and existing users as well as supporting end users and the growth of systems knowledge within the business.

You will ideally have a good deal of experience of the following; MS Office (Excel) and desktop/server operating systems, Database support with MS SQL or similar.

This is an ideal role for an IT Systems Engineer looking to take their next career step. You will be a quick learner and used to working in small teams as well as understand how to take responsibility for systems upgrade and improvements.

Required skills:

- Microsoft Office and desktop/server operating systems.

- Database support and systems upgrade, troubleshooting and fault resolution

Salary:

Basic salary from £25k to £27k plus benefits.

Location:

Harrogate, North Yorkshire

Commute from: Wetherby / Otley / Ripley / Ripon / Tadcaster / York / Leeds / Knaresborough / Skipton

Alternative Titles:

IT Support Analyst / Technical Support Engineer / ICT Technician / IT Support Engineer / IT Systems Manager / IT Manager

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

Summary:

- IT Systems Engineer vacancy in Harrogate

- Microsoft desktop/server operating systems required

- Strong technical experience and communication skills required

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

An IT Systems Engineer is required by our Manufacturing client in Harrogate for a senior IT role raking responsibility for systems, processses and upgrades. A salary of up to £27k is available dependent upon experience.

The IT Systems Engineer will take responsibility for the support, improvement and upgrade of company software and hardware. You will mentor one IT Support Technician, so this role could be a fantastic opportunity for someone looking to progress in regards to dipping their toes into management.

The IT Systems Engineer will take on typical duties maintaining, designing and implementing information systems as well as managing the Helpdesk Ticket System. You will take on the installation and configuration of hardware for both new and existing users as well as supporting end users and the growth of systems knowledge within the business.

You will ideally have a good deal of experience of the following; MS Office (Excel) and desktop/server operating systems, Database support with MS SQL or similar.

This is an ideal role for an IT Systems Engineer looking to take their next career step. You will be a quick learner and used to working in small teams as well as understand how to take responsibility for systems upgrade and improvements.

Required skills:

- Microsoft Office and desktop/server operating systems.

- Database support and systems upgrade, troubleshooting and fault resolution

Salary:

Basic salary from £25k to £27k plus benefits.

Location:

Harrogate, North Yorkshire

Commute from: Wetherby / Otley / Ripley / Ripon / Tadcaster / York / Leeds / Knaresborough / Skipton

Alternative Titles:

IT Support Analyst / Technical Support Engineer / ICT Technician / IT Support Engineer / IT Systems Manager / IT Manager

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

Summary:

- IT Systems Engineer vacancy in Harrogate

- Microsoft desktop/server operating systems required

- Strong technical experience and communication skills required

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)