FIX-text job-description">

Product Manager - Based Shrewsbury

WF Education - A family of brands committed to excellence in education

Over the past two decades, WF Education Group has brought together a family of brands committed to excellence in the education space. They're really passionate about improving educational outcomes and that alone drives their focus, across all they do.

They have two distinct areas of the business; Resources and Projects. Resources brands offer 20,000 products, many of them exclusive to WF Education, across categories including Sport, Science,Design & Technology and Library & Learning Spaces. Their four Resources brands are Maudesport, Timstar, TSLand Gresswell.

Projects brands design and install learning spaces including Libraries and Design & Technology spaces all over the world.

The Product Manager role is for their Gresswell brand, which offers over 5,000 products into School and Public Libraries and is the UK market leader with a mixture of established product lines as well as new, innovative and exclusive lines.

The successful candidate will have at least 2 years previous Product Management and/or Product Marketing experience.

The role holder will have responsibility for the management and performance of the Libraries and learning spaces product portfolio for all education market sectors served. Largely grouped around the Gresswell brand.

Key Responsibilities

• Development, management and execution of strategic plans for all product categories managed. Including all areas of the product mix, instructing lifecycle management, new product introduction, pricing, promotion and data management.

• Representation of products through all sales channels.

• Performance tracking of product ranges and categories, providing insights and associated actions.

• Lifecycle management - manage products from creation and launch through driving performance to discontinuation.

• Product development - collect and use market insights to drive the development of product portfolio with go-to-market propositions.

• Pricing - set pricing strategies. Manage pricing and gross margin for the product portfolio

• Working alongside the Procurement team to drive the sourcing of fit-for-purpose products at the right price.

• Working closely with the Marketing Communications and Digital teams, the role will help to create multi-channel marketing that engages customers, drives demand and improves value from the customer life cycle.

• Support the Sales and Customer Service teams to provide training, advice and expertise to ensure the brand remains specialist through all marketing and customer touchpoints

• Data - create and maintain structures and standards for all product data and product assets. Maintain a high level of product data quality and completeness.

• Environment analysis - develop deep understanding of markets and their needs. Understand competitor landscape. Understand supplier offerings. Use environment understanding to drive portfolio enhancement

** Culture recruitment are recruiting this role exclusively, so any direct or 3rd party CVs will be forwarded directly to them. **

FIX-text job-description">

Product Manager - Based Shrewsbury

WF Education - A family of brands committed to excellence in education

Over the past two decades, WF Education Group has brought together a family of brands committed to excellence in the education space. They're really passionate about improving educational outcomes and that alone drives their focus, across all they do.

They have two distinct areas of the business; Resources and Projects. Resources brands offer 20,000 products, many of them exclusive to WF Education, across categories including Sport, Science,Design & Technology and Library & Learning Spaces. Their four Resources brands are Maudesport, Timstar, TSLand Gresswell.

Projects brands design and install learning spaces including Libraries and Design & Technology spaces all over the world.

The Product Manager role is for their Gresswell brand, which offers over 5,000 products into School and Public Libraries and is the UK market leader with a mixture of established product lines as well as new, innovative and exclusive lines.

The successful candidate will have at least 2 years previous Product Management and/or Product Marketing experience.

The role holder will have responsibility for the management and performance of the Libraries and learning spaces product portfolio for all education market sectors served. Largely grouped around the Gresswell brand.

Key Responsibilities

• Development, management and execution of strategic plans for all product categories managed. Including all areas of the product mix, instructing lifecycle management, new product introduction, pricing, promotion and data management.

• Representation of products through all sales channels.

• Performance tracking of product ranges and categories, providing insights and associated actions.

• Lifecycle management - manage products from creation and launch through driving performance to discontinuation.

• Product development - collect and use market insights to drive the development of product portfolio with go-to-market propositions.

• Pricing - set pricing strategies. Manage pricing and gross margin for the product portfolio

• Working alongside the Procurement team to drive the sourcing of fit-for-purpose products at the right price.

• Working closely with the Marketing Communications and Digital teams, the role will help to create multi-channel marketing that engages customers, drives demand and improves value from the customer life cycle.

• Support the Sales and Customer Service teams to provide training, advice and expertise to ensure the brand remains specialist through all marketing and customer touchpoints

• Data - create and maintain structures and standards for all product data and product assets. Maintain a high level of product data quality and completeness.

• Environment analysis - develop deep understanding of markets and their needs. Understand competitor landscape. Understand supplier offerings. Use environment understanding to drive portfolio enhancement

** Culture recruitment are recruiting this role exclusively, so any direct or 3rd party CVs will be forwarded directly to them. **

FIX-text job-description"> Full Time, Fixed Term for 36 months in the first instance with possible extension.
Are you a self-starter who loves problem solving, working with people and making a difference to health research? Do you get really excited by BIG data, innovative engineering, open source and applied AI? Do you have a background working in support of academic or clinical research projects? If so, then this could be the role for you!
We are recruiting for a Data Scientist, AI & Imaging Data Expert Postdoc. You will be working within the Health Informatics Centre at the University of Dundee leading the technical development of a platform which will transform access to routinely collected clinical images at scale for research purposes. The role will also involve a significant element of collaborative work with the participants in the iCAIRD programme
The GBP3.8M PICTURES 5 year programme is highly innovative and brings together the NHS, academia and industry to make a real different to patients. This role will lead liaison between the two programmes to collaborate on academic research and technical delivery.
Your priorities will include:

• Developing relationships between the teams across the two programmes, and turning these relationships into specific deliverable projects.
• Identifying suitable areas for collaboration, both in academic research and software delivery.
• Architecture, design and development of a large-scale software platform which manages over 2 Petabytes of data.
• Contributing specialist imaging data domain knowledge to the software development team.
• Developing and training AI algorithms, working with image data and natural language processing of text-based data.
• Publishing our findings in relevant journals and presenting at conferences.
• Promoting our research on the safe, secure and anonymised use of patient data to the general public.

Who we're looking for:

• A doctorate-level degree in relevant subject.
• Ideally extensive experience in software development and architecture.
• An academic publishing record and interest in further publication
• A desire to apply specialist expertise in support of fellow researchers in other fields.
• Track record of effectively leading and managing change in a complex environment, and creating a culture of a positive, highly performing team.
• Knowledge of clinical imaging data formats.
• Skilled at engaging and influencing a range of internal and external stakeholders to work together to tackle problems and identify and deliver effective solutions.
• Excellent interpersonal, listening and communications skills, both verbal and written.
• Ideally experience of leading a team in complex projects.

This is an opportunity to advance your career with the delivery of high-profile, cutting-edge projects combining research into health data, ML and AI with service delivery for the public benefit.
We offer an excellent work - life balance and working environment, we enjoy 39 days annual leave per year and are supported by a range of Work Life Balance policies, staff support networks, membership of Athena SWAN and Stonewall as well as a full range of disability services which all create an enjoyable and inclusive place to work. It is the diversity of our staff and students that make the University of Dundee an enjoyable place to work.
Closing Date for applications is 8 March 2020

FIX-text job-description"> Full Time, Fixed Term for 36 months in the first instance with possible extension.
Are you a self-starter who loves problem solving, working with people and making a difference to health research? Do you get really excited by BIG data, innovative engineering, open source and applied AI? Do you have a background working in support of academic or clinical research projects? If so, then this could be the role for you!
We are recruiting for a Data Scientist, AI & Imaging Data Expert Postdoc. You will be working within the Health Informatics Centre at the University of Dundee leading the technical development of a platform which will transform access to routinely collected clinical images at scale for research purposes. The role will also involve a significant element of collaborative work with the participants in the iCAIRD programme
The GBP3.8M PICTURES 5 year programme is highly innovative and brings together the NHS, academia and industry to make a real different to patients. This role will lead liaison between the two programmes to collaborate on academic research and technical delivery.
Your priorities will include:

• Developing relationships between the teams across the two programmes, and turning these relationships into specific deliverable projects.
• Identifying suitable areas for collaboration, both in academic research and software delivery.
• Architecture, design and development of a large-scale software platform which manages over 2 Petabytes of data.
• Contributing specialist imaging data domain knowledge to the software development team.
• Developing and training AI algorithms, working with image data and natural language processing of text-based data.
• Publishing our findings in relevant journals and presenting at conferences.
• Promoting our research on the safe, secure and anonymised use of patient data to the general public.

Who we're looking for:

• A doctorate-level degree in relevant subject.
• Ideally extensive experience in software development and architecture.
• An academic publishing record and interest in further publication
• A desire to apply specialist expertise in support of fellow researchers in other fields.
• Track record of effectively leading and managing change in a complex environment, and creating a culture of a positive, highly performing team.
• Knowledge of clinical imaging data formats.
• Skilled at engaging and influencing a range of internal and external stakeholders to work together to tackle problems and identify and deliver effective solutions.
• Excellent interpersonal, listening and communications skills, both verbal and written.
• Ideally experience of leading a team in complex projects.

This is an opportunity to advance your career with the delivery of high-profile, cutting-edge projects combining research into health data, ML and AI with service delivery for the public benefit.
We offer an excellent work - life balance and working environment, we enjoy 39 days annual leave per year and are supported by a range of Work Life Balance policies, staff support networks, membership of Athena SWAN and Stonewall as well as a full range of disability services which all create an enjoyable and inclusive place to work. It is the diversity of our staff and students that make the University of Dundee an enjoyable place to work.
Closing Date for applications is 8 March 2020

FIX-text job-description"> Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.
Our client within the public sector are looking for an experienced Service introduction lead to come in on a 6 month contract to deliver their new programme. The Programme is delivering three new (national) software solutions over a three-year period using a phased approach.The Programme requires a documented and approved, implementable operating model featuring a full end-to-end ITIL-based service management framework and its constituent processes.

It is essential that the successful candidate has a deep understanding of ITILservice management, understands strategic roadmaps and can design changes to these roadmaps. You will also need to have a number of years experience interacting with stakeholders and managing key suppliers. Any experience in the public sector is strongly desirable.

FIX-text job-description"> Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.
Our client within the public sector are looking for an experienced Service introduction lead to come in on a 6 month contract to deliver their new programme. The Programme is delivering three new (national) software solutions over a three-year period using a phased approach.The Programme requires a documented and approved, implementable operating model featuring a full end-to-end ITIL-based service management framework and its constituent processes.

It is essential that the successful candidate has a deep understanding of ITILservice management, understands strategic roadmaps and can design changes to these roadmaps. You will also need to have a number of years experience interacting with stakeholders and managing key suppliers. Any experience in the public sector is strongly desirable.

FIX-text job-description">

Adarma is an award-winning provider of security operations centres (SOC) and security information and event management (SIEM) services. We are always looking for talented and enthusiastic people who share our values.

This is a new exciting area of Security - you will work as part of a team of SOC Operators, ensuring the safety and security of colleagues through following set standards and procedures as directed by management.

Service Summary

The PSOC service manages the alarm estate and access control for a large financial organisation in line with efforts to ensure its customers, staff, property and data are safe and secure. In line with this the Operations Centre will also manage general security enquiries and support incident management efforts when there is an incident at a branch or building. In addition the centre provides administrative support around these activities which include alarm maintenance, CCTV request and production, and various other administrative functions.

Alarm Monitoring

Monitoring, assess and respond to all alarm events. Remotely update alarm systems for defined criteria.

Helpline

Provide general advice to staff on site or in buildings regarding physical security, incident reporting, alarm systems or operations thereof; and maintenance engineer's point of contact. The centre can take up to 12000 calls per month. These can be from branches, staff or third parties.

Incident Management

Monitoring and Response of Security Incidents involving assets and people. Gathering key information, contact designated stakeholders and compiling reports for dissemination within security. Escalation of critical incidents.

Faults

Monitor and respond to fault information, record data and inform a third party with further action to ensure alarm systems are maintained and relevant information captured.

CCTV

Capture, assess and respond to all CCTV requests for feeds currently processed by PSOC. Includes production of recordings for legitimate requests.

Access Control

Capture, assess and respond to requests for access rights to customer sites. Includes providing general advice and production and issuing of Identity Cards.

Administrative requirements

Provide administrative assistance in gathering information regarding client site information and maintaining Physical Security SOPs and reporting mechanisms

Management Response

Provide direction at escalation points within PSOC, ensure staff are trained and knowledge and service maintained

Key Accountabilities

Ensure all standards and procedures are fully adhered to safe guard safety and security of colleagues

Receive, interpret and correctly action all alarms received, together with telephony activities.

Deal with security queries received and make sound business decisions

Follow all policies and procedures in line with and external regulatory standards

Deliver a high quality service to colleagues

Ensure own working practices minimise false alarms and police reduced response statistics

Produce CCTV footage, reports and other requests from control centre management as required

Deliver against service levels defined for the operations team and work on own performance levels

Identify areas for improvement to reduce incoming work and false alarms

Skills

Ability to follow and correctly interpret detailed operational instructions

Ability to work to the standards for secure and restricted area access.

Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions

Proven ability to work under pressure

Strong oral communication and confidence with dealing with individuals at all levels

Good team worker

Ability to work in a busy call centre environment

Call centre experience essential

The ability to operate computers/outlook essential.

Multi-tasking, phone calls and different computer programs at same time essential

FIX-text job-description">

Adarma is an award-winning provider of security operations centres (SOC) and security information and event management (SIEM) services. We are always looking for talented and enthusiastic people who share our values.

This is a new exciting area of Security - you will work as part of a team of SOC Operators, ensuring the safety and security of colleagues through following set standards and procedures as directed by management.

Service Summary

The PSOC service manages the alarm estate and access control for a large financial organisation in line with efforts to ensure its customers, staff, property and data are safe and secure. In line with this the Operations Centre will also manage general security enquiries and support incident management efforts when there is an incident at a branch or building. In addition the centre provides administrative support around these activities which include alarm maintenance, CCTV request and production, and various other administrative functions.

Alarm Monitoring

Monitoring, assess and respond to all alarm events. Remotely update alarm systems for defined criteria.

Helpline

Provide general advice to staff on site or in buildings regarding physical security, incident reporting, alarm systems or operations thereof; and maintenance engineer's point of contact. The centre can take up to 12000 calls per month. These can be from branches, staff or third parties.

Incident Management

Monitoring and Response of Security Incidents involving assets and people. Gathering key information, contact designated stakeholders and compiling reports for dissemination within security. Escalation of critical incidents.

Faults

Monitor and respond to fault information, record data and inform a third party with further action to ensure alarm systems are maintained and relevant information captured.

CCTV

Capture, assess and respond to all CCTV requests for feeds currently processed by PSOC. Includes production of recordings for legitimate requests.

Access Control

Capture, assess and respond to requests for access rights to customer sites. Includes providing general advice and production and issuing of Identity Cards.

Administrative requirements

Provide administrative assistance in gathering information regarding client site information and maintaining Physical Security SOPs and reporting mechanisms

Management Response

Provide direction at escalation points within PSOC, ensure staff are trained and knowledge and service maintained

Key Accountabilities

Ensure all standards and procedures are fully adhered to safe guard safety and security of colleagues

Receive, interpret and correctly action all alarms received, together with telephony activities.

Deal with security queries received and make sound business decisions

Follow all policies and procedures in line with and external regulatory standards

Deliver a high quality service to colleagues

Ensure own working practices minimise false alarms and police reduced response statistics

Produce CCTV footage, reports and other requests from control centre management as required

Deliver against service levels defined for the operations team and work on own performance levels

Identify areas for improvement to reduce incoming work and false alarms

Skills

Ability to follow and correctly interpret detailed operational instructions

Ability to work to the standards for secure and restricted area access.

Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions

Proven ability to work under pressure

Strong oral communication and confidence with dealing with individuals at all levels

Good team worker

Ability to work in a busy call centre environment

Call centre experience essential

The ability to operate computers/outlook essential.

Multi-tasking, phone calls and different computer programs at same time essential

FIX-text job-description">

Dynamic. Iconic. Historic. Be part of the team at a world-leading university

Would you like to work at one of the best Universities in the world, delivering a range of services that enhance and support the work of the University of Edinburgh? As Service Manager in our Business Reporting and Analytics Service you won't just ensure our technology performs at its very best. You'll enhance your skills and enjoy generous benefits while supporting staff and students' success.

You'll use your solid knowledge of SAP Business Objects to keep our Business Reporting & Analytics Service running optimally. You'll troubleshoot problems and implement changes to achieve agreed standards of performance and availability. In short, you'll provide skilled 2nd line support and responsive service management.

We'll also expect you to translate management reporting requirements from across the University into dashboards, visualisation and Business Intelligence reports. You'll also get the chance to expand your skills by driving business process improvements, liaising with multiple contacts.

A people-person who'll deal with contacts University-wide, you'll build great relationships, give training and presentations, and work as part of a team. Confident and adaptable, with the drive to introduce improvements, you'll think positively and strive for impeccable customer service.

The University of Edinburgh is a socially responsible employer with a range of family friendly and workplace policies and benefits which include:

• Generous employer pension contribution
• Excellent staff benefits including 40 days holiday (including statutory holidays)
• Flexible working environment
• Staff discounts, Interest-free travel loan and Cycle to work scheme available
• Excellent training & development opportunities

Salary is in the range 33,797 - 40,322 per annum.

This post is offered on a full time (35 Hours) - Fixed Term (18 Months)

Closing Date: 3 rd April 2020 at 5pm (GMT)

For further particulars and to apply for this post please click on the 'apply' button below.

FIX-text job-description">

Dynamic. Iconic. Historic. Be part of the team at a world-leading university

Would you like to work at one of the best Universities in the world, delivering a range of services that enhance and support the work of the University of Edinburgh? As Service Manager in our Business Reporting and Analytics Service you won't just ensure our technology performs at its very best. You'll enhance your skills and enjoy generous benefits while supporting staff and students' success.

You'll use your solid knowledge of SAP Business Objects to keep our Business Reporting & Analytics Service running optimally. You'll troubleshoot problems and implement changes to achieve agreed standards of performance and availability. In short, you'll provide skilled 2nd line support and responsive service management.

We'll also expect you to translate management reporting requirements from across the University into dashboards, visualisation and Business Intelligence reports. You'll also get the chance to expand your skills by driving business process improvements, liaising with multiple contacts.

A people-person who'll deal with contacts University-wide, you'll build great relationships, give training and presentations, and work as part of a team. Confident and adaptable, with the drive to introduce improvements, you'll think positively and strive for impeccable customer service.

The University of Edinburgh is a socially responsible employer with a range of family friendly and workplace policies and benefits which include:

• Generous employer pension contribution
• Excellent staff benefits including 40 days holiday (including statutory holidays)
• Flexible working environment
• Staff discounts, Interest-free travel loan and Cycle to work scheme available
• Excellent training & development opportunities

Salary is in the range 33,797 - 40,322 per annum.

This post is offered on a full time (35 Hours) - Fixed Term (18 Months)

Closing Date: 3 rd April 2020 at 5pm (GMT)

For further particulars and to apply for this post please click on the 'apply' button below.