This is an excellent opportunity for a technical customer support agent to join a lively EdTech solutions provider in Leicester.

Technical Customer Support Anaylst / Agent - Communications EdTech - Leicester based - Salary £24,000

You will work with the Client Services Department, providing post-training customer support to educational sector clients across the communications products range.

The role is in Leicester and as the Communication Customer Support Agent, you will:

• Assist customers with technical support cases, providing first call resolution where possible, and working to KPIs.
• Investigate, troubleshoot, diagnose and resolve web software, network, data import and message delivery issues.
• Manage customer complaints through to a satisfactory resolution.
• Maintain customer data within the CRM systems and in accordance with GDPR.
• Keep up to date with all products and services
• Good technical experience - microsoft windows, windows server and microsoft SQL

You will receive:

• Competitive salary and 25 days of holiday per year
• Health and wellness plans, insurance and pension, employee discounts and perks including free snacks and drinks
• A vibrant and collaborative working culture
• A commitment to support your ongoing professional development

Essential Requirements:

EdTech exposure, customer service experience, and a good level of knowledge regarding educational institutions and how they record, store and use data is a must.

Understanding of GDPR, and a good level of technical understanding regarding communications products is key to assist customers with support cases.

Excellent technical and analytical skills are essential, as it the ability to work under pressure in a meticulous and methodical way.

It would be a bonus if you had:

Experience managing customer complaints and the use of CRM software (preferably Salesforce) is desired.

Why Should You Apply?

Our client is a well-established technology solution provider with a global presence in over 30 countries. They are committed to improving the quality of education and life, and to improving the world we live in through positive change and innovation.

Who we are?

GreatFind Recruitment is a specialist IT recruitment agency. We've been in business for over 15 years and we're different because we genuinely care about our candidates and clients, delivering a consultative and personalised service.

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider.

This is an excellent opportunity for a technical customer support agent to join a lively EdTech solutions provider in Leicester.

Technical Customer Support Anaylst / Agent - Communications EdTech - Leicester based - Salary £24,000

You will work with the Client Services Department, providing post-training customer support to educational sector clients across the communications products range.

The role is in Leicester and as the Communication Customer Support Agent, you will:

• Assist customers with technical support cases, providing first call resolution where possible, and working to KPIs.
• Investigate, troubleshoot, diagnose and resolve web software, network, data import and message delivery issues.
• Manage customer complaints through to a satisfactory resolution.
• Maintain customer data within the CRM systems and in accordance with GDPR.
• Keep up to date with all products and services
• Good technical experience - microsoft windows, windows server and microsoft SQL

You will receive:

• Competitive salary and 25 days of holiday per year
• Health and wellness plans, insurance and pension, employee discounts and perks including free snacks and drinks
• A vibrant and collaborative working culture
• A commitment to support your ongoing professional development

Essential Requirements:

EdTech exposure, customer service experience, and a good level of knowledge regarding educational institutions and how they record, store and use data is a must.

Understanding of GDPR, and a good level of technical understanding regarding communications products is key to assist customers with support cases.

Excellent technical and analytical skills are essential, as it the ability to work under pressure in a meticulous and methodical way.

It would be a bonus if you had:

Experience managing customer complaints and the use of CRM software (preferably Salesforce) is desired.

Why Should You Apply?

Our client is a well-established technology solution provider with a global presence in over 30 countries. They are committed to improving the quality of education and life, and to improving the world we live in through positive change and innovation.

Who we are?

GreatFind Recruitment is a specialist IT recruitment agency. We've been in business for over 15 years and we're different because we genuinely care about our candidates and clients, delivering a consultative and personalised service.

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider.

REED are working exclusively with an innovative organisation on the outskirts of Norwich (North East), recruiting for the position of Sales and Customer Service Executive!

Permanent full time position, working hours of Monday to Friday 9am to 5pm. Part time applicants will also be considered.

Salary negotiable dependant on experience, commission also available.

*We are looking for someone who can speak and write fluently in both English and German*

The role will entail building and maintaining strong relationships with business customers within Germany, you will be contacting prospective customers to build relationships and introduce the company's services, ensuring all customers receive an excellent service and are kept up to date with the services available to them. You will also identify new business opportunities within customer accounts to maximise sales opportunities. In addition you will get involved with preparing and analysing sales reports, and handling other duties related to your customers.

Due to the location of the office, you must drive and have access to your own vehicle, as public transport is unreliable to the office.

You will have a minimum of 1 year existing experience in providing customer service or sales on the telephone, a strong work ethic, excellent communication skills and commercial awareness. You will be comfortable speaking with new people and have both fantastic relationship building skills and natural influencing skills in order to promote and sell the company's services.

The company offer a competitive salary along with 25 days annual plus Bank holidays, Pension Scheme, and great Progression and Development opportunities.

Please contact Nikki Cranmer at REED, or click 'apply' if you would be interested in this opportunity, ensuring that your CV is up to date.

REED are working exclusively with an innovative organisation on the outskirts of Norwich (North East), recruiting for the position of Sales and Customer Service Executive!

Permanent full time position, working hours of Monday to Friday 9am to 5pm. Part time applicants will also be considered.

Salary negotiable dependant on experience, commission also available.

*We are looking for someone who can speak and write fluently in both English and German*

The role will entail building and maintaining strong relationships with business customers within Germany, you will be contacting prospective customers to build relationships and introduce the company's services, ensuring all customers receive an excellent service and are kept up to date with the services available to them. You will also identify new business opportunities within customer accounts to maximise sales opportunities. In addition you will get involved with preparing and analysing sales reports, and handling other duties related to your customers.

Due to the location of the office, you must drive and have access to your own vehicle, as public transport is unreliable to the office.

You will have a minimum of 1 year existing experience in providing customer service or sales on the telephone, a strong work ethic, excellent communication skills and commercial awareness. You will be comfortable speaking with new people and have both fantastic relationship building skills and natural influencing skills in order to promote and sell the company's services.

The company offer a competitive salary along with 25 days annual plus Bank holidays, Pension Scheme, and great Progression and Development opportunities.

Please contact Nikki Cranmer at REED, or click 'apply' if you would be interested in this opportunity, ensuring that your CV is up to date.

This is a great opportunity for an IT System Administrator to take the next step in their career and join a growing organisation. Based at Head Office you will play a key role in the IT team supporting their large workforce, based throughout the UK, with system and IT support.

You must be a strong team player with a strong interest in IT and technology along with a natural aptitude for learning.

Duties will include:

• Responding to Helpdesk requests within agreed timescales
• Setting up IT access for new starters and administering processes for leavers.
• Configuring PCs, phones, mobiles and iPads.
• Providing 1st line telephone and remote desktop support to colleagues.
• Troubleshooting branch internet and connectivity issues.
• Gathering information to report to the development team following system issues.

Skills and experience:

• A level in ICT/Computer Science along with 5 GCSE’s minimum grade C/equivalent.
• Competent in MS Office and databases.
• Highly organised with the ability to prioritise without compromising accuracy.
• A naturally helpful team player with strong communication skills.

This role will suit a candidate who has the ability to work under pressure and think clearly in challenging situations. A great opportunity for an IT Administrator with a passion for technology and systems looking for a new, exciting challenge.

We are looking for a candidate who is available at short notice and in a position to work on a temporary to permanent basis.

Hours: Monday to Friday 9-5.30

Parking available on site.

This is a great opportunity for an IT System Administrator to take the next step in their career and join a growing organisation. Based at Head Office you will play a key role in the IT team supporting their large workforce, based throughout the UK, with system and IT support.

You must be a strong team player with a strong interest in IT and technology along with a natural aptitude for learning.

Duties will include:

• Responding to Helpdesk requests within agreed timescales
• Setting up IT access for new starters and administering processes for leavers.
• Configuring PCs, phones, mobiles and iPads.
• Providing 1st line telephone and remote desktop support to colleagues.
• Troubleshooting branch internet and connectivity issues.
• Gathering information to report to the development team following system issues.

Skills and experience:

• A level in ICT/Computer Science along with 5 GCSE’s minimum grade C/equivalent.
• Competent in MS Office and databases.
• Highly organised with the ability to prioritise without compromising accuracy.
• A naturally helpful team player with strong communication skills.

This role will suit a candidate who has the ability to work under pressure and think clearly in challenging situations. A great opportunity for an IT Administrator with a passion for technology and systems looking for a new, exciting challenge.

We are looking for a candidate who is available at short notice and in a position to work on a temporary to permanent basis.

Hours: Monday to Friday 9-5.30

Parking available on site.

Our prestigious client on the outskirts of Cardiff are looking to recruit a Hardware Technician to test and refurbish customer equipment to support the project delivery team with client hardware requirements.

In this busy role, we are looking for someone with strong experience of refurbishing PC hardware and with strong technical skills.

Responsibilities:

• Refurbish and test customer equipment
• Set up, build, image and test new and second-hand hardware equipment for deployment either on an ad-hoc basis or as part of a large project rollout.
• Hardware configuration including firmware upgrades or adding additional components.
• Occasional warehouse work may be required.
• Logging customer specific details for the activities carried out.
• Assisting the Equipment Manager.

We are looking for someone with:

• Good customer service skills and ability to explain issues of a technical nature.
• High level of computer literacy skills.
• Good organisation and planning skills.
• Ability to work to project deadlines.
• PC and networking technology experience.
• Experience of loading images on to systems and hollowing customer scripts.
• Experience of duplicating and creating customer specific software images.
• Experience with Microsoft Windows applications
• Effective team player with the ability to work as part of a team

Our growing client offer an excellent working environment and opportunity to develop a long-term and rewarding career.

Salary: £17,00 plus excellent benefits.

Our prestigious client on the outskirts of Cardiff are looking to recruit a Hardware Technician to test and refurbish customer equipment to support the project delivery team with client hardware requirements.

In this busy role, we are looking for someone with strong experience of refurbishing PC hardware and with strong technical skills.

Responsibilities:

• Refurbish and test customer equipment
• Set up, build, image and test new and second-hand hardware equipment for deployment either on an ad-hoc basis or as part of a large project rollout.
• Hardware configuration including firmware upgrades or adding additional components.
• Occasional warehouse work may be required.
• Logging customer specific details for the activities carried out.
• Assisting the Equipment Manager.

We are looking for someone with:

• Good customer service skills and ability to explain issues of a technical nature.
• High level of computer literacy skills.
• Good organisation and planning skills.
• Ability to work to project deadlines.
• PC and networking technology experience.
• Experience of loading images on to systems and hollowing customer scripts.
• Experience of duplicating and creating customer specific software images.
• Experience with Microsoft Windows applications
• Effective team player with the ability to work as part of a team

Our growing client offer an excellent working environment and opportunity to develop a long-term and rewarding career.

Salary: £17,00 plus excellent benefits.

An opportunity has arisen to work for a client who provide a variety of services to the local authorities, based in East Lincolnshire, as an IT Service Desk Analyst on a temporary to permanent basis.

If you have strong customer service skills, enjoy helping people and have a passion for technology and some experience in the following, then this could be the role for you:

• Active Directory (Creation of user accounts and password resets)

• Exchange or Office365 administration

• Microsoft Office and Windows 7/10 troubleshooting

Although this role will predominantly be office based, there may be the occasional requirement to attend other offices, so you must hold a full clean UK driving licence and access to your own transport.

If you are available on little or no notice period and your skills match the above, then please send your CV to or apply below.

Tel:

An opportunity has arisen to work for a client who provide a variety of services to the local authorities, based in East Lincolnshire, as an IT Service Desk Analyst on a temporary to permanent basis.

If you have strong customer service skills, enjoy helping people and have a passion for technology and some experience in the following, then this could be the role for you:

• Active Directory (Creation of user accounts and password resets)

• Exchange or Office365 administration

• Microsoft Office and Windows 7/10 troubleshooting

Although this role will predominantly be office based, there may be the occasional requirement to attend other offices, so you must hold a full clean UK driving licence and access to your own transport.

If you are available on little or no notice period and your skills match the above, then please send your CV to or apply below.

Tel: