Are you an experienced IT Service Desk professional?

We are looking for someone to join our team as an IT Service Desk Team Manager, managing our IT service desk of six support analysts, resolving first line issue and escalations.

Reporting to the Head of IT, you will work with a range of different suppliers to source IT equipment including purchasing subscriptions.

You will work closely with the IT Service Operations Manager minimising any disruption to the business by resolving incidents in a timely and efficient manner.

Responsibilities include:

• Managing a Service Desk of six support analysts you will be a hands-on manager working with the team and guiding them to resolve first line issues and escalations.
• Assigning tickets to 2nd line resolver groups both internal and external. Ensuring that any external support tickets are raised appropriately on the third-party systems/portals.
• The role will also involve working with a range of different suppliers to source IT equipment including purchasing subscriptions and services as requested and ensuring requisitions and purchase requests are progressed through the Groups financial systems in a timely manner.
• You will report into the Head of IT and escalate issues and problems in a timely manner, highlighting any risks or concerns. Working together with the IT Service Operations Manager you will be responsible for maintaining BAU support and minimise any disruption to business by resolving incidents.
• Working in close cooperation with the Service Operations team you will play an important role in problem management, escalations for all IT incidents and major incidents that relate to service impacting issues across the groups business systems, ensuring that SLA's are met and that quality targets are reached and maintained.
• To provide support and guidance to the IT Service Desk team on all IT related issues through development plans, training and mentoring where possible.
• To provide technical support to the Groups business user community, translating technical knowledge, understanding business impact and championing IT as well as managing business expectations.
• To support the senior management team in designing new or enhancing existing technical solutions to improve business efficiency and productivity at pace.
• Working with the Development team, Project Managers, BA's, SA's, Training, Learning and Development and multiple third-party suppliers to ensure the smooth delivery of both business and IT projects including upgrades, releases for production and UAT environments both in and out of hours.
• To ensure the IT knowledge base is maintained and updated in line with all the company's applications, IT services and IT support.
• Assist with change, release and configuration management of the core and website infrastructure ensuring its effectiveness and good working practises are maintained.
• To oversee the preparation of all regular reporting and follow up on any incidents, trend analysis and potential capacity management issues that require resolution accordingly.
• To identify any pinch points, operational capacity issues and or resilience improvements to provide high availability and or business continuity needs.

IT Service Desk | Team Leader | VMware | MS Azure | MS Dynamics | CRM | ITIL | Service Reviews | MS Exchange | MS SQL | Complex Infrastructure

22 days holiday (increasing with length of service) + bank holidays | AE Pension | Fresh Fruit Mondays | Dress Down Fridays | EAP | Simply Health Plan | Enhanced Maternity / Paternity Package

• Permanent Full-time 37.5 hours a week.
• Shift Patterns: 8am - 4pm, 9am - 5pm or 10am - 6pm.
• Ad-hoc evenings and weekend hours as required.

• Previous experience of managing a very busy Service Desk to deliver excellent customer service in line with ITIL principles.
• Proven ability in conducting service review meetings with key stakeholders within the business to capture requirements, establish user needs, gather all information required and provide tangible results.
• Understands and can demonstrate using a variety of service management tools using an ITIL aligned framework.
• Previous experience of managing complex infrastructure environments, preferably with exposure to VMware, MS Azure, MS Exchange, MS SQL, Networking topologies and application deployments (including nonstandard applications) in a virtualised environment.
• Full UK driving licence and access to vehicle required.

• Knowledge of MS Dynamics CRM (on premise and M365), SQL, SharePoint and Avaya phone systems with CTI interrogation would be advantageous.
• Experience operating within a medium sized financial services business or similar environment.
• Evidence of using a variety of service management tools using an ITIL aligned framework.

Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of key (The adviser), key partnerships (The partner), more2life (The lender) and Air Group (The Coach).

Are you an experienced IT Service Desk professional?

We are looking for someone to join our team as an IT Service Desk Team Manager, managing our IT service desk of six support analysts, resolving first line issue and escalations.

Reporting to the Head of IT, you will work with a range of different suppliers to source IT equipment including purchasing subscriptions.

You will work closely with the IT Service Operations Manager minimising any disruption to the business by resolving incidents in a timely and efficient manner.

Responsibilities include:

• Managing a Service Desk of six support analysts you will be a hands-on manager working with the team and guiding them to resolve first line issues and escalations.
• Assigning tickets to 2nd line resolver groups both internal and external. Ensuring that any external support tickets are raised appropriately on the third-party systems/portals.
• The role will also involve working with a range of different suppliers to source IT equipment including purchasing subscriptions and services as requested and ensuring requisitions and purchase requests are progressed through the Groups financial systems in a timely manner.
• You will report into the Head of IT and escalate issues and problems in a timely manner, highlighting any risks or concerns. Working together with the IT Service Operations Manager you will be responsible for maintaining BAU support and minimise any disruption to business by resolving incidents.
• Working in close cooperation with the Service Operations team you will play an important role in problem management, escalations for all IT incidents and major incidents that relate to service impacting issues across the groups business systems, ensuring that SLA's are met and that quality targets are reached and maintained.
• To provide support and guidance to the IT Service Desk team on all IT related issues through development plans, training and mentoring where possible.
• To provide technical support to the Groups business user community, translating technical knowledge, understanding business impact and championing IT as well as managing business expectations.
• To support the senior management team in designing new or enhancing existing technical solutions to improve business efficiency and productivity at pace.
• Working with the Development team, Project Managers, BA's, SA's, Training, Learning and Development and multiple third-party suppliers to ensure the smooth delivery of both business and IT projects including upgrades, releases for production and UAT environments both in and out of hours.
• To ensure the IT knowledge base is maintained and updated in line with all the company's applications, IT services and IT support.
• Assist with change, release and configuration management of the core and website infrastructure ensuring its effectiveness and good working practises are maintained.
• To oversee the preparation of all regular reporting and follow up on any incidents, trend analysis and potential capacity management issues that require resolution accordingly.
• To identify any pinch points, operational capacity issues and or resilience improvements to provide high availability and or business continuity needs.

IT Service Desk | Team Leader | VMware | MS Azure | MS Dynamics | CRM | ITIL | Service Reviews | MS Exchange | MS SQL | Complex Infrastructure

22 days holiday (increasing with length of service) + bank holidays | AE Pension | Fresh Fruit Mondays | Dress Down Fridays | EAP | Simply Health Plan | Enhanced Maternity / Paternity Package

• Permanent Full-time 37.5 hours a week.
• Shift Patterns: 8am - 4pm, 9am - 5pm or 10am - 6pm.
• Ad-hoc evenings and weekend hours as required.

• Previous experience of managing a very busy Service Desk to deliver excellent customer service in line with ITIL principles.
• Proven ability in conducting service review meetings with key stakeholders within the business to capture requirements, establish user needs, gather all information required and provide tangible results.
• Understands and can demonstrate using a variety of service management tools using an ITIL aligned framework.
• Previous experience of managing complex infrastructure environments, preferably with exposure to VMware, MS Azure, MS Exchange, MS SQL, Networking topologies and application deployments (including nonstandard applications) in a virtualised environment.
• Full UK driving licence and access to vehicle required.

• Knowledge of MS Dynamics CRM (on premise and M365), SQL, SharePoint and Avaya phone systems with CTI interrogation would be advantageous.
• Experience operating within a medium sized financial services business or similar environment.
• Evidence of using a variety of service management tools using an ITIL aligned framework.

Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of key (The adviser), key partnerships (The partner), more2life (The lender) and Air Group (The Coach).

Software Developer - Scala, Java, C#

A Polyglot Software Developer with experience in Scala, Java or C# is required to join a software house in the heart of Oxford. This is a varied role that will suit a Software Developer who is keen to work with a flexible technology stack and learn new things! 

The Role

The Software Developer will be joining a company where every project is pure greenfield development, working to create bespoke solutions for their clients. The company’s philosophy is to use whatever technology is best for the task at hand, so as such the Software Developer will be working with a wide variety of different technologies depending on the project. 

The Software Developer will be working in a true ‘fullstack’ role, incorporating everything from frontend to backend development, as well as deploying the software to the cloud. The Software Developer will get the chance to work with technologies including Scala, Java, C#, .Net Core, JavaScript, Vue.js, AWS, Azure, Terraform, Ansible, and Machine Learning. 

The Company

My client is an established software house with a great local reputation, both amongst their clients and the technical community. The Software Developer will be joining a flexible company who are development led and have technology at the heart of everything they do. Based in central Oxford offices, they’re easily commutable by public transport. 

What’s Required?

For this Software Developer positions the main things we’re looking for is a curios mind, willingness to learn, and desire to pick up new technologies. Ideally we’re looking for: 

• Strong understanding of computer science and software development principles 
• Coding experience with one of Java, Scala or C# 
• Fullstack experience, or willingness to work across the fullstack 
• Happy to work across a flexible technology stack
• Ability to pick up new skills quickly 
• Keen interest in technology & engagement with tech community 
• Good communication skills and happy to work in a team environment 

What Next?

If you’re a Software Developer looking for a challenging new role with a great technical company, please apply today to learn more! 

Software Developer - Scala, Java, C#

Corriculo Ltd acts as an employment agency and an employment business.

Software Developer - Scala, Java, C#

A Polyglot Software Developer with experience in Scala, Java or C# is required to join a software house in the heart of Oxford. This is a varied role that will suit a Software Developer who is keen to work with a flexible technology stack and learn new things! 

The Role

The Software Developer will be joining a company where every project is pure greenfield development, working to create bespoke solutions for their clients. The company’s philosophy is to use whatever technology is best for the task at hand, so as such the Software Developer will be working with a wide variety of different technologies depending on the project. 

The Software Developer will be working in a true ‘fullstack’ role, incorporating everything from frontend to backend development, as well as deploying the software to the cloud. The Software Developer will get the chance to work with technologies including Scala, Java, C#, .Net Core, JavaScript, Vue.js, AWS, Azure, Terraform, Ansible, and Machine Learning. 

The Company

My client is an established software house with a great local reputation, both amongst their clients and the technical community. The Software Developer will be joining a flexible company who are development led and have technology at the heart of everything they do. Based in central Oxford offices, they’re easily commutable by public transport. 

What’s Required?

For this Software Developer positions the main things we’re looking for is a curios mind, willingness to learn, and desire to pick up new technologies. Ideally we’re looking for: 

• Strong understanding of computer science and software development principles 
• Coding experience with one of Java, Scala or C# 
• Fullstack experience, or willingness to work across the fullstack 
• Happy to work across a flexible technology stack
• Ability to pick up new skills quickly 
• Keen interest in technology & engagement with tech community 
• Good communication skills and happy to work in a team environment 

What Next?

If you’re a Software Developer looking for a challenging new role with a great technical company, please apply today to learn more! 

Software Developer - Scala, Java, C#

Corriculo Ltd acts as an employment agency and an employment business.

3rd Line Support - 40K

Essex

Salary: Up to 40K+ Dependant on experience

A market leading Managed Service Provider with locations across the Essex area are currently searching for a 3rd Line Engineer to join their team.

You will be the main point of escalation for all IT Support issues across different customers and also get involved with a range of different exciting projects with the latest technologies.

To be suitable for the role it is imperative that you are an excellent communicator with a charismatic personality. You will have excellent planning and prioritisation skills being able to multi-task and prioritise workloads. You will ideally have a depth of managerial experience and some MSP environment knowledge.

Key skills required:

• Windows Server 2008 - 2016
• Office365 management and migrations
• Microsoft Exchange administration
• DHCP / DNS administration
• SharePoint
• Microsoft Active Directory Domain
• Advanced networking (VPN's)
• Antivirus
• Azure/AWS
• Veeam

Desired

• Management Experience
• Microsoft Certifications

If you are interested in this position, then please apply ASAP and we will be in touch with further details. My client is looking to arrange interviews for as soon as possible so do not hesitate to send across your CV. Alternatively, if you are looking for more information on the role please call .

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

3rd Line Support - 40K

Essex

Salary: Up to 40K+ Dependant on experience

A market leading Managed Service Provider with locations across the Essex area are currently searching for a 3rd Line Engineer to join their team.

You will be the main point of escalation for all IT Support issues across different customers and also get involved with a range of different exciting projects with the latest technologies.

To be suitable for the role it is imperative that you are an excellent communicator with a charismatic personality. You will have excellent planning and prioritisation skills being able to multi-task and prioritise workloads. You will ideally have a depth of managerial experience and some MSP environment knowledge.

Key skills required:

• Windows Server 2008 - 2016
• Office365 management and migrations
• Microsoft Exchange administration
• DHCP / DNS administration
• SharePoint
• Microsoft Active Directory Domain
• Advanced networking (VPN's)
• Antivirus
• Azure/AWS
• Veeam

Desired

• Management Experience
• Microsoft Certifications

If you are interested in this position, then please apply ASAP and we will be in touch with further details. My client is looking to arrange interviews for as soon as possible so do not hesitate to send across your CV. Alternatively, if you are looking for more information on the role please call .

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: Software Developer C++
Location: Manchester
Salary: £30-40k

My client, a Cyber security company based in Manchester are revolutionising the way the world secures and manages privilege access. Their holistic platform stands out for its flexible design that simplifies integrations, enhances user productivity, and maximises IT and security investments. They are trusted by 20,000 customers, including half of the Fortune 100, and a global partner network.

Description:

• Play an important part in the design, architecture and development of the product suite
• Use agile tools and techniques to play an essential part in all aspects of the software development life-cycle
• Manage the pressure of conflicting requirements and be good at context switching
• Use advanced debugging techniques to diagnose and fix problems
• Must be confident communicating with small groups
• Demonstrate the ability to drive change, be innovative, and mentor more Junior engineers, whilst meeting tight deadlines

Essential Skills:

• C++
• Windows development

We are keen to hear from candidates who thrive in a fast-paced growing organisation with a talent for Software Development.

If you are interested in applying, then please send an updated copy of your CV along with a covering letter stating your salary expectations.

Role: Software Developer C++
Location: Manchester
Salary: £30-40k

My client, a Cyber security company based in Manchester are revolutionising the way the world secures and manages privilege access. Their holistic platform stands out for its flexible design that simplifies integrations, enhances user productivity, and maximises IT and security investments. They are trusted by 20,000 customers, including half of the Fortune 100, and a global partner network.

Description:

• Play an important part in the design, architecture and development of the product suite
• Use agile tools and techniques to play an essential part in all aspects of the software development life-cycle
• Manage the pressure of conflicting requirements and be good at context switching
• Use advanced debugging techniques to diagnose and fix problems
• Must be confident communicating with small groups
• Demonstrate the ability to drive change, be innovative, and mentor more Junior engineers, whilst meeting tight deadlines

Essential Skills:

• C++
• Windows development

We are keen to hear from candidates who thrive in a fast-paced growing organisation with a talent for Software Development.

If you are interested in applying, then please send an updated copy of your CV along with a covering letter stating your salary expectations.