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  • Barnstaple
  • Competitive salary
    • Permanent
  • 06 Mar 2020

The Senior Developer will play an integral part in delivering bespoke line-of-business applications for our clients in a range of modern development tools. These applications tend to either be internal-facing, or provide a specialised service to their customers, rather than sales or marketing platforms.

The role will focus on the design and implementation of web-based and mobile application user-interfaces and client-side business logic; however, the candidate should also expect to be involved in the implementation of C# web-services and other server-side components to persist data and deliver notifications.

When working on projects with significant visual assets or branding requirements, the applicant will work with a graphic designer to implement a user interface to their designs. However, on the majority of projects, the Senior Developer will produce a visual design for the interface themselves using the client’s brand guidelines and designing screens from the client’s functional requirements in collaboration with the Advanced Technical Architect.

This is a client-facing role giving the opportunity for the applicant to present designs to clients and review implemented functionality. Work location will vary by project, being a mix of working on-site at client premises, working from Advanced offices, and remote working.

The role will suit someone who:

· Is capable of quickly understanding the varied business processes of our clients and working across multiple industry sectors

· Has a good knowledge of human-computer interaction and of designing an interface that is efficient for experienced users whilst being welcoming to new users

· Is capable of leading other developers and testers

· Is flexible and willing to work with different technology stacks on different projects

· Is willing to maintain a role in server-side development whilst focusing on the front-end

We have an immediate requirement for a candidate to work as part of a team delivering a web-application with an Angular browser-based front-end and Asp.Net core web services hosted in Azure, and making use of multiple Azure services.

Qualifications:

· Bachelor's degree in a numerate subject (including Computer Science) or equivalent work experience.

· Proven ability to work in a team composed of colleagues and client staff

· At least 5 years’ experience with JavaScript, 2 years in a senior role

· 2+ years’ experience of Angular front-end development

· Experience of working in Agile/Scrum development team and use of an agile work-management platform such as Jira, Team Foundation Server, Azure Dev Ops or similar

· Strong analytical and communication skills

· A good understanding of developing secure applications and web services

· Demonstrable capability to write unit-testable code

Product Experience

Area

Required Skills

Preferred

Also relevant

Programming Languages

.Net C# and JavaScript

SQL

Power Shell

Java

Web User Interface Development

Angular

React/Redux

Vue, JQuery,

UI Components

Angular Material

Telarik Controls

JQuery UI

Web Services

ASP.Net Core

Node.js

.NET Framework

Mobile Development

Xamarin

Cordova

Ionic

Native iOS / Android

Unit Testing

A least one unit testing framework for JavaScript and for C#

NUnit, MSTest or XUnit,

Moq

Continuous Integration / Deployment

Experience of creating and maintaining a continuous integration /deployment pipeline.

Azure DevOps

Kubernetes

Team City

Octopus

Jenkins

Cloud Platform

Experience with Azure or AWS platform-as-a-service technologies

CosmosDB

Service Bus

Azure Functions

Blob Storage

Storage Queues

Event Grid

AWS Lambda

Database

SQL Server

CosmosDB

Graph Databases

Oracle

MySQL

AWS DynamoDB

Dependency Injection

Use of a DI container or pure DI in projects

Any DI Container

Security

OAuth Authentication

OpenID Connect

Azure Active Directory

NWebSec

Other Useful Products / Methodologies

· Test Driven Design

· Domain Driven Design

· Command/Query Separation model

· Graphic Design in Photoshop or Development

· Integration of reporting platforms into a user interface (Power BI, Reporting Services)

Responsibilities:

· Design, implement and deploy custom line-of-business applications for Advanced clients

· Work with our client’s to plan the user interfaces for such applications

· Maintain design documentation, such as architecture diagrams

· Assist with 3rd line support of bespoke solutions


  • Barnstaple
  • Competitive salary
    • Permanent
  • 06 Mar 2020

The Senior Developer will play an integral part in delivering bespoke line-of-business applications for our clients in a range of modern development tools. These applications tend to either be internal-facing, or provide a specialised service to their customers, rather than sales or marketing platforms.

The role will focus on the design and implementation of web-based and mobile application user-interfaces and client-side business logic; however, the candidate should also expect to be involved in the implementation of C# web-services and other server-side components to persist data and deliver notifications.

When working on projects with significant visual assets or branding requirements, the applicant will work with a graphic designer to implement a user interface to their designs. However, on the majority of projects, the Senior Developer will produce a visual design for the interface themselves using the client’s brand guidelines and designing screens from the client’s functional requirements in collaboration with the Advanced Technical Architect.

This is a client-facing role giving the opportunity for the applicant to present designs to clients and review implemented functionality. Work location will vary by project, being a mix of working on-site at client premises, working from Advanced offices, and remote working.

The role will suit someone who:

· Is capable of quickly understanding the varied business processes of our clients and working across multiple industry sectors

· Has a good knowledge of human-computer interaction and of designing an interface that is efficient for experienced users whilst being welcoming to new users

· Is capable of leading other developers and testers

· Is flexible and willing to work with different technology stacks on different projects

· Is willing to maintain a role in server-side development whilst focusing on the front-end

We have an immediate requirement for a candidate to work as part of a team delivering a web-application with an Angular browser-based front-end and Asp.Net core web services hosted in Azure, and making use of multiple Azure services.

Qualifications:

· Bachelor's degree in a numerate subject (including Computer Science) or equivalent work experience.

· Proven ability to work in a team composed of colleagues and client staff

· At least 5 years’ experience with JavaScript, 2 years in a senior role

· 2+ years’ experience of Angular front-end development

· Experience of working in Agile/Scrum development team and use of an agile work-management platform such as Jira, Team Foundation Server, Azure Dev Ops or similar

· Strong analytical and communication skills

· A good understanding of developing secure applications and web services

· Demonstrable capability to write unit-testable code

Product Experience

Area

Required Skills

Preferred

Also relevant

Programming Languages

.Net C# and JavaScript

SQL

Power Shell

Java

Web User Interface Development

Angular

React/Redux

Vue, JQuery,

UI Components

Angular Material

Telarik Controls

JQuery UI

Web Services

ASP.Net Core

Node.js

.NET Framework

Mobile Development

Xamarin

Cordova

Ionic

Native iOS / Android

Unit Testing

A least one unit testing framework for JavaScript and for C#

NUnit, MSTest or XUnit,

Moq

Continuous Integration / Deployment

Experience of creating and maintaining a continuous integration /deployment pipeline.

Azure DevOps

Kubernetes

Team City

Octopus

Jenkins

Cloud Platform

Experience with Azure or AWS platform-as-a-service technologies

CosmosDB

Service Bus

Azure Functions

Blob Storage

Storage Queues

Event Grid

AWS Lambda

Database

SQL Server

CosmosDB

Graph Databases

Oracle

MySQL

AWS DynamoDB

Dependency Injection

Use of a DI container or pure DI in projects

Any DI Container

Security

OAuth Authentication

OpenID Connect

Azure Active Directory

NWebSec

Other Useful Products / Methodologies

· Test Driven Design

· Domain Driven Design

· Command/Query Separation model

· Graphic Design in Photoshop or Development

· Integration of reporting platforms into a user interface (Power BI, Reporting Services)

Responsibilities:

· Design, implement and deploy custom line-of-business applications for Advanced clients

· Work with our client’s to plan the user interfaces for such applications

· Maintain design documentation, such as architecture diagrams

· Assist with 3rd line support of bespoke solutions


  • Slough
  • Competitive salary
    • Permanent
  • 06 Mar 2020

The Senior Developer will play an integral part in delivering bespoke line-of-business applications for our clients in a range of modern development tools. These applications tend to either be internal-facing, or provide a specialised service to their customers, rather than sales or marketing platforms.

The role will focus on the design and implementation of web-based and mobile application user-interfaces and client-side business logic; however, the candidate should also expect to be involved in the implementation of C# web-services and other server-side components to persist data and deliver notifications.

When working on projects with significant visual assets or branding requirements, the applicant will work with a graphic designer to implement a user interface to their designs. However, on the majority of projects, the Senior Developer will produce a visual design for the interface themselves using the client’s brand guidelines and designing screens from the client’s functional requirements in collaboration with the Advanced Technical Architect.

This is a client-facing role giving the opportunity for the applicant to present designs to clients and review implemented functionality. Work location will vary by project, being a mix of working on-site at client premises, working from Advanced offices, and remote working.

The role will suit someone who:

· Is capable of quickly understanding the varied business processes of our clients and working across multiple industry sectors

· Has a good knowledge of human-computer interaction and of designing an interface that is efficient for experienced users whilst being welcoming to new users

· Is capable of leading other developers and testers

· Is flexible and willing to work with different technology stacks on different projects

· Is willing to maintain a role in server-side development whilst focusing on the front-end

We have an immediate requirement for a candidate to work as part of a team delivering a web-application with an Angular browser-based front-end and Asp.Net core web services hosted in Azure, and making use of multiple Azure services.

Qualifications:

· Bachelor's degree in a numerate subject (including Computer Science) or equivalent work experience.

· Proven ability to work in a team composed of colleagues and client staff

· At least 5 years’ experience with JavaScript, 2 years in a senior role

· 2+ years’ experience of Angular front-end development

· Experience of working in Agile/Scrum development team and use of an agile work-management platform such as Jira, Team Foundation Server, Azure Dev Ops or similar

· Strong analytical and communication skills

· A good understanding of developing secure applications and web services

· Demonstrable capability to write unit-testable code

Product Experience

Area

Required Skills

Preferred

Also relevant

Programming Languages

.Net C# and JavaScript

SQL

Power Shell

Java

Web User Interface Development

Angular

React/Redux

Vue, JQuery,

UI Components

Angular Material

Telarik Controls

JQuery UI

Web Services

ASP.Net Core

Node.js

.NET Framework

Mobile Development

Xamarin

Cordova

Ionic

Native iOS / Android

Unit Testing

A least one unit testing framework for JavaScript and for C#

NUnit, MSTest or XUnit,

Moq

Continuous Integration / Deployment

Experience of creating and maintaining a continuous integration /deployment pipeline.

Azure DevOps

Kubernetes

Team City

Octopus

Jenkins

Cloud Platform

Experience with Azure or AWS platform-as-a-service technologies

CosmosDB

Service Bus

Azure Functions

Blob Storage

Storage Queues

Event Grid

AWS Lambda

Database

SQL Server

CosmosDB

Graph Databases

Oracle

MySQL

AWS DynamoDB

Dependency Injection

Use of a DI container or pure DI in projects

Any DI Container

Security

OAuth Authentication

OpenID Connect

Azure Active Directory

NWebSec

Other Useful Products / Methodologies

· Test Driven Design

· Domain Driven Design

· Command/Query Separation model

· Graphic Design in Photoshop or Development

· Integration of reporting platforms into a user interface (Power BI, Reporting Services)

Responsibilities:

· Design, implement and deploy custom line-of-business applications for Advanced clients

· Work with our client’s to plan the user interfaces for such applications

· Maintain design documentation, such as architecture diagrams

· Assist with 3rd line support of bespoke solutions


  • Slough
  • Competitive salary
    • Permanent
  • 06 Mar 2020

The Senior Developer will play an integral part in delivering bespoke line-of-business applications for our clients in a range of modern development tools. These applications tend to either be internal-facing, or provide a specialised service to their customers, rather than sales or marketing platforms.

The role will focus on the design and implementation of web-based and mobile application user-interfaces and client-side business logic; however, the candidate should also expect to be involved in the implementation of C# web-services and other server-side components to persist data and deliver notifications.

When working on projects with significant visual assets or branding requirements, the applicant will work with a graphic designer to implement a user interface to their designs. However, on the majority of projects, the Senior Developer will produce a visual design for the interface themselves using the client’s brand guidelines and designing screens from the client’s functional requirements in collaboration with the Advanced Technical Architect.

This is a client-facing role giving the opportunity for the applicant to present designs to clients and review implemented functionality. Work location will vary by project, being a mix of working on-site at client premises, working from Advanced offices, and remote working.

The role will suit someone who:

· Is capable of quickly understanding the varied business processes of our clients and working across multiple industry sectors

· Has a good knowledge of human-computer interaction and of designing an interface that is efficient for experienced users whilst being welcoming to new users

· Is capable of leading other developers and testers

· Is flexible and willing to work with different technology stacks on different projects

· Is willing to maintain a role in server-side development whilst focusing on the front-end

We have an immediate requirement for a candidate to work as part of a team delivering a web-application with an Angular browser-based front-end and Asp.Net core web services hosted in Azure, and making use of multiple Azure services.

Qualifications:

· Bachelor's degree in a numerate subject (including Computer Science) or equivalent work experience.

· Proven ability to work in a team composed of colleagues and client staff

· At least 5 years’ experience with JavaScript, 2 years in a senior role

· 2+ years’ experience of Angular front-end development

· Experience of working in Agile/Scrum development team and use of an agile work-management platform such as Jira, Team Foundation Server, Azure Dev Ops or similar

· Strong analytical and communication skills

· A good understanding of developing secure applications and web services

· Demonstrable capability to write unit-testable code

Product Experience

Area

Required Skills

Preferred

Also relevant

Programming Languages

.Net C# and JavaScript

SQL

Power Shell

Java

Web User Interface Development

Angular

React/Redux

Vue, JQuery,

UI Components

Angular Material

Telarik Controls

JQuery UI

Web Services

ASP.Net Core

Node.js

.NET Framework

Mobile Development

Xamarin

Cordova

Ionic

Native iOS / Android

Unit Testing

A least one unit testing framework for JavaScript and for C#

NUnit, MSTest or XUnit,

Moq

Continuous Integration / Deployment

Experience of creating and maintaining a continuous integration /deployment pipeline.

Azure DevOps

Kubernetes

Team City

Octopus

Jenkins

Cloud Platform

Experience with Azure or AWS platform-as-a-service technologies

CosmosDB

Service Bus

Azure Functions

Blob Storage

Storage Queues

Event Grid

AWS Lambda

Database

SQL Server

CosmosDB

Graph Databases

Oracle

MySQL

AWS DynamoDB

Dependency Injection

Use of a DI container or pure DI in projects

Any DI Container

Security

OAuth Authentication

OpenID Connect

Azure Active Directory

NWebSec

Other Useful Products / Methodologies

· Test Driven Design

· Domain Driven Design

· Command/Query Separation model

· Graphic Design in Photoshop or Development

· Integration of reporting platforms into a user interface (Power BI, Reporting Services)

Responsibilities:

· Design, implement and deploy custom line-of-business applications for Advanced clients

· Work with our client’s to plan the user interfaces for such applications

· Maintain design documentation, such as architecture diagrams

· Assist with 3rd line support of bespoke solutions


  • Chesterfield
  • Competitive salary
    • Permanent
  • 06 Mar 2020

Job reference number 119650

Incident Responder

Full time

Permanent

Rowland Hill House

We have an exciting new role for a Security Incident Responder based up in our Chesterfield office.

Security Incident Responder – Cyber Security

Job Purpose

RMG Cyber Security Operations primary functions are to protect information assets and detect, analyse and respond to security information and events. In support of these objectives RMG Security Operations are looking to augment their existing team through the addition of a Security Incident Responder whose primary functions will be to analyse, contain and manage security incidents in line with good practice and applicable legal, regulatory and contractual obligations

Key Accountabilities

  • Incident Response: Take a leading role in security incident management activities operating with limited oversight.
  • Incident Preparation: Help ensure that RMG Security Operations is ready and able to support the organization during incident response events.
  • Documentation: Help review, improve, maintain, implement and embed into the organization effective security incident handling processes and procedures
  • Tooling: Help identify and deploy requisite security incident handling tools to maximize response capabilities
  • Threat Hunting: During down time act in a threat hunting capacity within a small team
  • Reporting. Help to develop and present appropriate incident management reports KPI, KRI and other requisite reporting to the Head of Security Operations and act as an SME for projects and initiatives relevant to the role.
  • Stakeholder Management. Liaise closely with RMG technology teams to ensure the correct response and remediation of security incident
  • Supplier Management. Liaise closely with RMG third party suppliers to ensure the correct response and remediation of security incidents

Key dimensions

  • Incident Response Skills. Demonstrable security incident response, investigative and analytical skills and the ability to see the big picture and apply the relevant detail to it. Ability to cut through the noise and working within a team environment provide clear and appropriate recommendations and direction at pace and under stress.
  • Communications Skills. Demonstrable ability to clearly represent the implication of threats and risks to the business in both verbal, written, and presentational form and to make recommendations for action that enable senior leaders to take difficult decisions Clear ability to innovate and tailor messaging and delivery methods for different audiences.
  • Calmness under pressure. A cool head required to think clearly under pressure and to make good timely decisions whilst keeping in pace with the emerging picture as it applies to RMG’s business risk appetite and context. Must be able to inspire confidence at senior levels of the firm and demonstrate control of events.

Key competencies:

  • Previous experience as a Security Incident Responder or similar within a large, complex and technologically diverse organisation.
  • Some experience of threat hunting practices, tools and procedures
  • Technical and professional qualifications relevant to security technologies e.g. Certified Incident Responder

About Royal Mail:

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe

With a workforce of almost 160,000, our core network handles c.14 billion letters and c.1.8 billion parcels a year, delivering to c. 30 million addresses, 6 days a week. Our technology therefore needs to operate at scale. As a data driven business, with the largest PDA estate in the country, our systems need to handle more than 60m scan events and 1.4bn data points per day.

Royal Mail is committed to building an internal development and testing capability, driving digital innovation across the business enabling our business to transform at pace. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure.

Our technology vision is to “Enable, Digitise, Realise”:

  • Enable - Create environments where open conversations are the norm and where teams work alongside each other to complement skills.
  • Digitise - Utilise Technology to support the business. Making Technology thinking integral to the business. Increase the level of automation and implement connected systems.
  • Realise - Invest in technology and keep taking all opportunities to consolidate systems. Focus on removing complexity within our systems and enable our cost base to decrease.

We are fully embracing Agile and DevOps, and using tools such as Alexa, Azure and Google Cloud, Chatbot, Microsoft .NET Core, Angular and mobile apps.

Our priorities include:

  • Our postmen/women use 80,000 Android mobile devices and we are continuing to roll out new Apps all the time to help them to deliver a first class customer service.
  • International business is one of our fastest growing areas - our IT systems have to integrate with IT systems in over 200 different territories in order for customers to track their parcels around the world.
  • Continuously expanding our services to our customers, utilising predictive analytics and personalised services.
  • Transforming our customer’s digital journey’s through our website which is in the top 50 most visited UK websites – with 300m visits per annum, from 100m devices, resulting in 1bn page views, with 9.2m registered users, 20m unique visitors per month, and peaking at 7m visits per day during the Christmas peak.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

We are happy to have a conversation about flexible working, depending on the role and subject to business needs.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.
  • Chesterfield
  • Competitive salary
    • Permanent
  • 06 Mar 2020

Job reference number 119650

Incident Responder

Full time

Permanent

Rowland Hill House

We have an exciting new role for a Security Incident Responder based up in our Chesterfield office.

Security Incident Responder – Cyber Security

Job Purpose

RMG Cyber Security Operations primary functions are to protect information assets and detect, analyse and respond to security information and events. In support of these objectives RMG Security Operations are looking to augment their existing team through the addition of a Security Incident Responder whose primary functions will be to analyse, contain and manage security incidents in line with good practice and applicable legal, regulatory and contractual obligations

Key Accountabilities

  • Incident Response: Take a leading role in security incident management activities operating with limited oversight.
  • Incident Preparation: Help ensure that RMG Security Operations is ready and able to support the organization during incident response events.
  • Documentation: Help review, improve, maintain, implement and embed into the organization effective security incident handling processes and procedures
  • Tooling: Help identify and deploy requisite security incident handling tools to maximize response capabilities
  • Threat Hunting: During down time act in a threat hunting capacity within a small team
  • Reporting. Help to develop and present appropriate incident management reports KPI, KRI and other requisite reporting to the Head of Security Operations and act as an SME for projects and initiatives relevant to the role.
  • Stakeholder Management. Liaise closely with RMG technology teams to ensure the correct response and remediation of security incident
  • Supplier Management. Liaise closely with RMG third party suppliers to ensure the correct response and remediation of security incidents

Key dimensions

  • Incident Response Skills. Demonstrable security incident response, investigative and analytical skills and the ability to see the big picture and apply the relevant detail to it. Ability to cut through the noise and working within a team environment provide clear and appropriate recommendations and direction at pace and under stress.
  • Communications Skills. Demonstrable ability to clearly represent the implication of threats and risks to the business in both verbal, written, and presentational form and to make recommendations for action that enable senior leaders to take difficult decisions Clear ability to innovate and tailor messaging and delivery methods for different audiences.
  • Calmness under pressure. A cool head required to think clearly under pressure and to make good timely decisions whilst keeping in pace with the emerging picture as it applies to RMG’s business risk appetite and context. Must be able to inspire confidence at senior levels of the firm and demonstrate control of events.

Key competencies:

  • Previous experience as a Security Incident Responder or similar within a large, complex and technologically diverse organisation.
  • Some experience of threat hunting practices, tools and procedures
  • Technical and professional qualifications relevant to security technologies e.g. Certified Incident Responder

About Royal Mail:

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe

With a workforce of almost 160,000, our core network handles c.14 billion letters and c.1.8 billion parcels a year, delivering to c. 30 million addresses, 6 days a week. Our technology therefore needs to operate at scale. As a data driven business, with the largest PDA estate in the country, our systems need to handle more than 60m scan events and 1.4bn data points per day.

Royal Mail is committed to building an internal development and testing capability, driving digital innovation across the business enabling our business to transform at pace. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure.

Our technology vision is to “Enable, Digitise, Realise”:

  • Enable - Create environments where open conversations are the norm and where teams work alongside each other to complement skills.
  • Digitise - Utilise Technology to support the business. Making Technology thinking integral to the business. Increase the level of automation and implement connected systems.
  • Realise - Invest in technology and keep taking all opportunities to consolidate systems. Focus on removing complexity within our systems and enable our cost base to decrease.

We are fully embracing Agile and DevOps, and using tools such as Alexa, Azure and Google Cloud, Chatbot, Microsoft .NET Core, Angular and mobile apps.

Our priorities include:

  • Our postmen/women use 80,000 Android mobile devices and we are continuing to roll out new Apps all the time to help them to deliver a first class customer service.
  • International business is one of our fastest growing areas - our IT systems have to integrate with IT systems in over 200 different territories in order for customers to track their parcels around the world.
  • Continuously expanding our services to our customers, utilising predictive analytics and personalised services.
  • Transforming our customer’s digital journey’s through our website which is in the top 50 most visited UK websites – with 300m visits per annum, from 100m devices, resulting in 1bn page views, with 9.2m registered users, 20m unique visitors per month, and peaking at 7m visits per day during the Christmas peak.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

We are happy to have a conversation about flexible working, depending on the role and subject to business needs.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.
  • Winnersh
  • Competitive salary
    • Permanent
  • 06 Mar 2020
  • Advantage Smollan - IT Services Engineer

    Winnersh

    ID 2020-3844Position Type Permanent Full-TimeRecruiter Bee GujralCategory IT Support/Development

    What’s the role about?

    ABSOLUTELY NO AGENCIES PLEASE

    IT Services Engineer – Advantage Smollan

    Full time, Permanent

    Salary: Competitive basic salary + annual company bonus + onsite parking

    Working: 5 days Monday-Friday, 35 hours per week

    Location: Winnersh Triangle, Berkshire RG41 5TS

    Do you have a strong analytical mind?

    Do you have excellent technical, communication and interpersonal skills?

    Are you a strong team player and possess passion and confidence?

    If so, we are interested in speaking with you about joining our IT team as an IT Services Engineer at Advantage Smollan.

    So, what are the responsibilities?

    Job Purpose:

    • Will form part of the helpdesk IT Services Team. As part of this team the individual will ensure the smooth running of the IT Services. Will help to resolve problems that arise and provide a technical escalation point for issues through the use of the IT Help Desk application.
    • Will be required to be methodical and accurate in your analysis and resolution of problems, whilst proactively working to prevent future problems.
    • As a member of the team will need to make sure relevant policies are adhered to, and required documentation and logs are kept up to date.
    • This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required.
    • Onboarding and offboarding teams with tablets, laptops and phones to tight deadlines
    • Key responsibilities:

      • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
      • Work helpdesk issues, identifying potential Risks to Group systems
      • Trends / Common issues
      • Training Requirements
      • Operational & Procedural changes
      • Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs
      • Will also work with 3rd Line to carry out line troubleshooting and Projects
      • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
      • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
      • Liaise with development team to take ownership of resolution on issues with client facing systems
      • Manage & assist with company/office moves, packing and unpacking computer equipment as required
      • Support helpdesk staff during peak periods & absence
      • Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence
      • Resolve qualified issues to successful resolution
      • Act as cover for other helpdesk staff during peak periods & absence
      • Any other activities line manager deems appropriate to the role
    … and what qualifications should you have?

    Must haves:

    • 3-5 years’ experience working in a similar role
    • Customer service skills, able to create and maintain relationships with users
    • Proactive approach to dealing with tickets in the helpdesk
    • Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
    • Experience of automation systems (MDM) for deploying PC/Laptops/tablets
    • Basic knowledge LAN/WAN networking (TCP/IP), email gateways
    • PC/Laptop build & configuration including experience of Windows 10
    • Administration of Microsoft 365
    • Experience in Helpdesk/Call management of own tickets
    • Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange
    • General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
    • Remote access management, experience of SonicWall an advantage

    What we are looking for:

    • Strong analytical mind
    • Excellent technical, communication and interpersonal skills.
    • Candidate will need to be a strong team player.
    • Passion and confidence.

    In return we will offer you:

    • Full training and ongoing support to enable you to fulfil your role to the best of your potential
    • Access to on demand technical learning platform with access to 100’s of training programmes
    • Great career opportunities
    • A fun working environment where performance and success are really rewarded

    The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.

    If you would like to be part of our success apply today!

    Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.

    Options<a
    • Winnersh
    • Competitive salary
      • Permanent
    • 06 Mar 2020
  • Advantage Smollan - IT Services Engineer

    Winnersh

    ID 2020-3844Position Type Permanent Full-TimeRecruiter Bee GujralCategory IT Support/Development

    What’s the role about?

    ABSOLUTELY NO AGENCIES PLEASE

    IT Services Engineer – Advantage Smollan

    Full time, Permanent

    Salary: Competitive basic salary + annual company bonus + onsite parking

    Working: 5 days Monday-Friday, 35 hours per week

    Location: Winnersh Triangle, Berkshire RG41 5TS

    Do you have a strong analytical mind?

    Do you have excellent technical, communication and interpersonal skills?

    Are you a strong team player and possess passion and confidence?

    If so, we are interested in speaking with you about joining our IT team as an IT Services Engineer at Advantage Smollan.

    So, what are the responsibilities?

    Job Purpose:

    • Will form part of the helpdesk IT Services Team. As part of this team the individual will ensure the smooth running of the IT Services. Will help to resolve problems that arise and provide a technical escalation point for issues through the use of the IT Help Desk application.
    • Will be required to be methodical and accurate in your analysis and resolution of problems, whilst proactively working to prevent future problems.
    • As a member of the team will need to make sure relevant policies are adhered to, and required documentation and logs are kept up to date.
    • This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required.
    • Onboarding and offboarding teams with tablets, laptops and phones to tight deadlines
    • Key responsibilities:

      • Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
      • Work helpdesk issues, identifying potential Risks to Group systems
      • Trends / Common issues
      • Training Requirements
      • Operational & Procedural changes
      • Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs
      • Will also work with 3rd Line to carry out line troubleshooting and Projects
      • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
      • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
      • Liaise with development team to take ownership of resolution on issues with client facing systems
      • Manage & assist with company/office moves, packing and unpacking computer equipment as required
      • Support helpdesk staff during peak periods & absence
      • Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence
      • Resolve qualified issues to successful resolution
      • Act as cover for other helpdesk staff during peak periods & absence
      • Any other activities line manager deems appropriate to the role
    … and what qualifications should you have?

    Must haves:

    • 3-5 years’ experience working in a similar role
    • Customer service skills, able to create and maintain relationships with users
    • Proactive approach to dealing with tickets in the helpdesk
    • Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
    • Experience of automation systems (MDM) for deploying PC/Laptops/tablets
    • Basic knowledge LAN/WAN networking (TCP/IP), email gateways
    • PC/Laptop build & configuration including experience of Windows 10
    • Administration of Microsoft 365
    • Experience in Helpdesk/Call management of own tickets
    • Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange
    • General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
    • Remote access management, experience of SonicWall an advantage

    What we are looking for:

    • Strong analytical mind
    • Excellent technical, communication and interpersonal skills.
    • Candidate will need to be a strong team player.
    • Passion and confidence.

    In return we will offer you:

    • Full training and ongoing support to enable you to fulfil your role to the best of your potential
    • Access to on demand technical learning platform with access to 100’s of training programmes
    • Great career opportunities
    • A fun working environment where performance and success are really rewarded

    The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.

    If you would like to be part of our success apply today!

    Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.

    Options<a
    • Manchester Airport
    • £19,000 - £21,000 per annum, negotiable
      • Permanent
    • 06 Mar 2020

    An opportunity has arisen for a 1st and 2nd line IT Support Engineer within a well established IT consultancy in Greater Manchester.

    Froya Limited has been providing services for over 20 years and has a reputation for reliability and trustworthiness. We work hard to build a long term relationship with our clients.

    We are located in the Roundthorn Industrial Estate near Wythenshawe Hospital, approx 5 minutes from Manchester Airport. There are excellent tram and transport links to the Industrial Estate.

    This role is customer facing and as such a friendly, helpful attitude and a thorough methodical approach to work are every bit as important in this role as experience and qualifications.

    In depth knowledge of Microsoft Server and Desktop Operating Systems is essential along with a reasonable grounding in the following:

    * Active Directory and Exchange Server 2013 Onwards
    * Microsoft Office 365/2010 onwards
    * Networking and Router configuration
    * Mobile OS: Windows Phone, IOS, Android
    * Printer Troubleshooting
    * PC and Server hardware diagnostics

    VoIP Experience is also beneficial

    A full driving license is essential

    As a small business retention of our employees is important to us, we have a relaxed yet professional working atmosphere and this role is best suited to those who prefer working in small team rather than aspiring to the large corporate environment.

    Salary is negotiable depending on level of experience

    • Manchester Airport
    • £19,000 - £21,000 per annum, negotiable
      • Permanent
    • 06 Mar 2020

    An opportunity has arisen for a 1st and 2nd line IT Support Engineer within a well established IT consultancy in Greater Manchester.

    Froya Limited has been providing services for over 20 years and has a reputation for reliability and trustworthiness. We work hard to build a long term relationship with our clients.

    We are located in the Roundthorn Industrial Estate near Wythenshawe Hospital, approx 5 minutes from Manchester Airport. There are excellent tram and transport links to the Industrial Estate.

    This role is customer facing and as such a friendly, helpful attitude and a thorough methodical approach to work are every bit as important in this role as experience and qualifications.

    In depth knowledge of Microsoft Server and Desktop Operating Systems is essential along with a reasonable grounding in the following:

    * Active Directory and Exchange Server 2013 Onwards
    * Microsoft Office 365/2010 onwards
    * Networking and Router configuration
    * Mobile OS: Windows Phone, IOS, Android
    * Printer Troubleshooting
    * PC and Server hardware diagnostics

    VoIP Experience is also beneficial

    A full driving license is essential

    As a small business retention of our employees is important to us, we have a relaxed yet professional working atmosphere and this role is best suited to those who prefer working in small team rather than aspiring to the large corporate environment.

    Salary is negotiable depending on level of experience