2nd Line Support Analyst / Swindon / £23,000 - £30,000Commutable locations: Bristol, Cirencester, Bath, Marlborough, Chippenham
Key skills: SQL / Shell , Unix / Oracle
My client are engaged with a huge client base internationally where they provide state of the art software solutions catering for the private and public sector.
Your day to day responsibilities will include: - Changes requested on existing client setups & products
- Contribute in streamlining the product set up and maintenance process (tools and techniques) including the automation of changes and liaise with the relevant development teams
- Document new processes, new tools and new functionality. Train other team members on these where required.
- Change Management (writing change procedure for deploying to the production environment). Scripting (shell/SQL) to deploy changes onto Unix/oracle environment.
- Provide work effort estimates for new Projects and Change Requests
- Review and refine changes to ensure accuracy and minimise all possible risk
- Provide out of hours support on a rota basis for team changes
You will have the following skills: - Excellent knowledge of SQL – ability to develop complex SQL queries
- Windows scripting knowledge or programming languages (Java, HTML, XML).
- Experience of Windows server and client operating systems.
- First class communication skills, both verbal and written.
- Server and software diagnostic skills.
- Logical methodology to problem solving.
Beneficial: - Experience of UNIX
- Agile Methodology
My client is reviewing C.Vs this week, to be considered or to find out more information please get in touch either by email or to my direct line.
George Aldridge – 0117 300 6448Email: george.aldridge@opusrs.com