JOB PURPOSE

Maximise profit opportunities through the administration and development of in-house business systems

Consistently exceeds customer expectations

Maintains standards in line with the business requirements
JOB SCOPE

• Work within the Data & Systems team as a software developer.
• Assist with the development and maintenance of a number of internal systems. The primary languages and environments used are; Visual Studio, MS-SQL, VBA, C#, MVC, HTML, JavaScript.
• Assist with the development of new systems to meet the requirements of the Company’s objectives
• Carry out tasks as part of a project team or on an individual basis.
• Quickly develop a strong operational knowledge of the Company and be able to effectively communicate with staff at all levels.
• Provide cover as a technical resource and have the ability to help and train end users.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Communicates the company culture of quality and excellence
• Provides training and support to colleagues across all business areas regarding in-house applications
• Help develop in-house applications
• Communicates with colleagues to ensure the effective operation of the market area
• Provides a high level of customer service both internal and external
• Communicates any issues or problems to departmental manager
• Undertakes any other duties as reasonably required to ensure the successful operation of the market area
• Communicates & develops strong personal relationships with customers
• Communicates clearly, regularly and promptly with colleagues across all business areas
• Maintains technical knowledge in order to support business systems
• Identifies training and development needs for self as part of the performance management process
• Ensures all areas of Health & Safety operate effectively and within the requirements of the law
• Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
• Ensures all capital outlay is authorised by a director.

KNOWLEDGE & SPECIFIC JOB SKILLS

• Have extensive experience with development tools and languages including MVC, C#, MS-SQL, HTML, Visual Studio, JavaScript.
• Be a logical thinker and problem solver.
• Have excellent organisational skills.
• Be highly numerate and able to manipulate raw data.
• Show a desire to acquire further applicable skills through research and training.
• Any knowledge of Autoline (Dealer Management System) would be an advantage, as would any other experience of working in the Motor Industry.

CORE BEHAVIOURS

• Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
• Customer Service – Focuses on the needs of customers to improve service and sales
• Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
• Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
• Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
• Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

JOB PURPOSE

Maximise profit opportunities through the administration and development of in-house business systems

Consistently exceeds customer expectations

Maintains standards in line with the business requirements
JOB SCOPE

• Work within the Data & Systems team as a software developer.
• Assist with the development and maintenance of a number of internal systems. The primary languages and environments used are; Visual Studio, MS-SQL, VBA, C#, MVC, HTML, JavaScript.
• Assist with the development of new systems to meet the requirements of the Company’s objectives
• Carry out tasks as part of a project team or on an individual basis.
• Quickly develop a strong operational knowledge of the Company and be able to effectively communicate with staff at all levels.
• Provide cover as a technical resource and have the ability to help and train end users.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Communicates the company culture of quality and excellence
• Provides training and support to colleagues across all business areas regarding in-house applications
• Help develop in-house applications
• Communicates with colleagues to ensure the effective operation of the market area
• Provides a high level of customer service both internal and external
• Communicates any issues or problems to departmental manager
• Undertakes any other duties as reasonably required to ensure the successful operation of the market area
• Communicates & develops strong personal relationships with customers
• Communicates clearly, regularly and promptly with colleagues across all business areas
• Maintains technical knowledge in order to support business systems
• Identifies training and development needs for self as part of the performance management process
• Ensures all areas of Health & Safety operate effectively and within the requirements of the law
• Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
• Ensures all capital outlay is authorised by a director.

KNOWLEDGE & SPECIFIC JOB SKILLS

• Have extensive experience with development tools and languages including MVC, C#, MS-SQL, HTML, Visual Studio, JavaScript.
• Be a logical thinker and problem solver.
• Have excellent organisational skills.
• Be highly numerate and able to manipulate raw data.
• Show a desire to acquire further applicable skills through research and training.
• Any knowledge of Autoline (Dealer Management System) would be an advantage, as would any other experience of working in the Motor Industry.

CORE BEHAVIOURS

• Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
• Customer Service – Focuses on the needs of customers to improve service and sales
• Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
• Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
• Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
• Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

• Assisting in the development, testing and maintenance of applications.
• Full participation in the Agile Scrum process.
• Investigate and resolve software bugs.
• Communicate effectively within the team and to business stakeholders

• C#
• .NET
• SQL Server
• JavaScript

• Assisting in the development, testing and maintenance of applications.
• Full participation in the Agile Scrum process.
• Investigate and resolve software bugs.
• Communicate effectively within the team and to business stakeholders

• C#
• .NET
• SQL Server
• JavaScript