We’re currently looking for an enthusiastic Support Analyst to join our Service Operations function based at our Friars House office in London. This is an excellent opportunity for someone with a real passion for data, along with an analytical mind to start their career within a FTSE 50, market leading organisation.
The role
You’ll provide professional and effective technical and customer support to meet customer expectations, especially in terms of quality and timelines in line with departmental standards, procedures and guidelines. You will carry out technical troubleshooting steps to replicate and solve reported issues and develop an in-depth knowledge of the products and how they’re used by our customers. You will be responsible for escalating customer and product issues to the Product Development Professional Services and Data Production teams, whilst championing the delivery of excellent service to our client’s needs. You’ll manage and respond to all allocated customer cases in line with the Support Policy and internal targets, and consistently achieve individual and team KPI’s. You will be a stakeholder in certain project/scrum teams to give the support perspective and requirements; new solutions/product releases. Also, you’ll provide training to Support Analyst colleagues (2nd line). You’ll ensure that you adhere to security, risk and regulatory requirements such as FCA, GDPR regulations and continuously strive to improve your knowledge of Experian products and services.
Could this be for you?
We’re looking for an individual educated to a degree level (preferably in a STEM subject) with an understanding and knowledge of relational databases, SQL, Java, also an understanding of SOAP User Interface would be desirable. You’ll have previous experience in a customer facing environment, and be able to strive under pressure, multi-task, whilst demonstrating a serious drive to continuously improve. You’ll also have excellent focus on accuracy, with good attention to detail, and have some experience of data analysis.
Why choose us?
Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!
We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.
Who are Experian?
We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.
Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
Could this be the role for you? Apply now to start your journey with Experian.
To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.