We are currently recruiting for an experienced End User/SCCM Specialist to join a global travel management client. This role will drive the selection, standardization and management toolsets of the end user technology environment, ranging from application packaging through lifecycle management, including desktop, mobile and virtual environments. Needs to understand the ongoing technology needs of the end users to serve as a bridge between them and IT Application and Infrastructure teams.

Duration: Permanent
Location: Manchester, London or Hertfordshire

Responsibilities

• Directs the evaluation of new and emerging technologies.
• Recommends solutions that address the user satisfaction and business needs of the organization.
• Responsible for the management, design, and oversight of the EUT technology specialty (Configuration Manager (SCCM)).
• Works with a wide variety of other teams including security operations, systems engineering, hardware operations, and business partners in providing a secure and reliable network that ensures that our internal and external clients stay connected
• Pro-actively monitors the core EUT infrastructure and contributes to the definition and measurement of KPIs associated with this infrastructure.
• Utilizes available tools to monitor performance and respond appropriately
• Manage a diverse workload of both BAU and Project based activities.
• Advanced knowledge of other infrastructure components that make up a working interconnected network, for example, but not limited to Networks, Firewalls, Citrix, Storage, SQL, Servers.
• Trains End User Technology team members.

Skills & Experience

• Successful completion of a full 4-year course of study in Computer Science or leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 5+ years' relevant experience required with significant depth of knowledge in profession.
• Practical experience in an enterprise level role related to end user technologies.
• In-depth exposure and experience in IT infrastructure/systems experience with good experience in Windows technologies.
• Advanced knowledge of Microsoft Active Directory and supporting services.
• Advanced scripting capabilities, ideally in PowerShell but must be at least vbScript.
• In-depth knowledge of other infrastructure components that make up a working interconnected network, for example but not limits to Networks, Firewalls, Citrix, Storage SQL, Servers.
• Ability to present complex information in a structured manner.
• Analytical, evaluative, and problem-solving abilities
• Ability to effectively interact with all technology groups, peers, management, contractors and vendors.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer

We are currently recruiting for an experienced End User/SCCM Specialist to join a global travel management client. This role will drive the selection, standardization and management toolsets of the end user technology environment, ranging from application packaging through lifecycle management, including desktop, mobile and virtual environments. Needs to understand the ongoing technology needs of the end users to serve as a bridge between them and IT Application and Infrastructure teams.

Duration: Permanent
Location: Manchester, London or Hertfordshire

Responsibilities

• Directs the evaluation of new and emerging technologies.
• Recommends solutions that address the user satisfaction and business needs of the organization.
• Responsible for the management, design, and oversight of the EUT technology specialty (Configuration Manager (SCCM)).
• Works with a wide variety of other teams including security operations, systems engineering, hardware operations, and business partners in providing a secure and reliable network that ensures that our internal and external clients stay connected
• Pro-actively monitors the core EUT infrastructure and contributes to the definition and measurement of KPIs associated with this infrastructure.
• Utilizes available tools to monitor performance and respond appropriately
• Manage a diverse workload of both BAU and Project based activities.
• Advanced knowledge of other infrastructure components that make up a working interconnected network, for example, but not limited to Networks, Firewalls, Citrix, Storage, SQL, Servers.
• Trains End User Technology team members.

Skills & Experience

• Successful completion of a full 4-year course of study in Computer Science or leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 5+ years' relevant experience required with significant depth of knowledge in profession.
• Practical experience in an enterprise level role related to end user technologies.
• In-depth exposure and experience in IT infrastructure/systems experience with good experience in Windows technologies.
• Advanced knowledge of Microsoft Active Directory and supporting services.
• Advanced scripting capabilities, ideally in PowerShell but must be at least vbScript.
• In-depth knowledge of other infrastructure components that make up a working interconnected network, for example but not limits to Networks, Firewalls, Citrix, Storage SQL, Servers.
• Ability to present complex information in a structured manner.
• Analytical, evaluative, and problem-solving abilities
• Ability to effectively interact with all technology groups, peers, management, contractors and vendors.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

• Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
• Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
• Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
• Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
• Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
• Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
• Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
• Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
• Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
• Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
• Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
• Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

• ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
• Formal tender management processes
• Microsoft Licensing & Microsoft Office 365 Services
• Virtual desktop / terminal servers deployment
• Mobile Device Management deployment
• Awareness of Prince2 Project Management

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology.

Key Role Responsibilities:

• Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values.
• Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users.
• Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support.
• Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes.
• Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework.
• Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements.
• Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners.
• Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist.
• Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation
• Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets.
• Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage.
• Identify and address gaps in service delivery processes (as defined by the ITIL standards).

Knowledge & Qualifications

• ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable)
• Formal tender management processes
• Microsoft Licensing & Microsoft Office 365 Services
• Virtual desktop / terminal servers deployment
• Mobile Device Management deployment
• Awareness of Prince2 Project Management

Backend Development Technical Lead - Hands-on (Node.Js/ AWS/ Serverless) - Mayfair - £80,000

A market-disruptor within the telecommunications industry, based in central London, are looking to bring on a technical lead to oversee a delivery squad of approximately 6 members (on and off shore). Working to improve internet connectivity in leading cities across Europe, they are currently undergoing huge growth, having quadrupled their headcount over the past year. The successful applicant will be coming on board at an exciting and prosperous time within the organisation as it continues to grow at an accelerated rate and solidifies its position in such a wide-reaching market.

Responsibilities you will assume:

This is a very hands-on position. The successful applicant will assume about 75% of their workload as hands-on coding to support the roll-out of the new platform, with the remaining 25% attributing to managerial tasks such as:

• Performance reviews/ Recruitment/ Training and development
• Meeting key deliverables in line with ongoing projects

Experience that would lend itself well:

• Strong hands-on development experience with Node.Js
• Excellent experience with AWS
• Experience working on Serverless infrastructure
• Managerial/ Team-leading experience
• Experience working within an Agile environment

What Next:

The salary for this role is £80,000 per annum, dependent on experience. A host of other benefits are also provided which I'd be happy to discuss in further detail.

Interviews for this role are taking place now. If you wish to be shortlisted, declare your interest by sending your CV to and call me direct on .

Backend Development Technical Lead - Hands-on (Node.Js/ AWS/ Serverless) - Mayfair - £80,000

A market-disruptor within the telecommunications industry, based in central London, are looking to bring on a technical lead to oversee a delivery squad of approximately 6 members (on and off shore). Working to improve internet connectivity in leading cities across Europe, they are currently undergoing huge growth, having quadrupled their headcount over the past year. The successful applicant will be coming on board at an exciting and prosperous time within the organisation as it continues to grow at an accelerated rate and solidifies its position in such a wide-reaching market.

Responsibilities you will assume:

This is a very hands-on position. The successful applicant will assume about 75% of their workload as hands-on coding to support the roll-out of the new platform, with the remaining 25% attributing to managerial tasks such as:

• Performance reviews/ Recruitment/ Training and development
• Meeting key deliverables in line with ongoing projects

Experience that would lend itself well:

• Strong hands-on development experience with Node.Js
• Excellent experience with AWS
• Experience working on Serverless infrastructure
• Managerial/ Team-leading experience
• Experience working within an Agile environment

What Next:

The salary for this role is £80,000 per annum, dependent on experience. A host of other benefits are also provided which I'd be happy to discuss in further detail.

Interviews for this role are taking place now. If you wish to be shortlisted, declare your interest by sending your CV to and call me direct on .