Are you an experienced IT Technician looking to propel your career to the next level? If yes then the Regional IT Support Technician might be what you are looking for.
Reporting to the Senior Governance Manager, you will be the point of contact for all IT related incidents, being responsible for resolving support requests and continuous service delivery demands. You'll be joining a dynamic and fast-paced environment, where you will work as part of the central team supporting all Elysium services.
As a Regional IT Support Technician, you will get hands-on experience with visiting all services within the region as you will be required to build relationships and support the hospital's IT queries. At sites, you'll provide IT support over the phone, through e-mail, phone and in person. You will be able to manage your workload as you find the balance of working remotely and visiting sites.
Role - Regional IT Support Technician
Location - Regional & Remote
Salary - Competitive
Hours - 37.5, Full-Time
Your responsibilities:
- To ensure all hospitals within the region receive prompt support, guidance and onsite support as required to resolve all issues raised
- To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
- To assist all our users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the user/site as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT helpdesk system
- To ensure staff raise any request via the IT helpdesk system before commencing any support
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers, and scanners
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
- To be a highly motivated team player with the skills and ability to manage changing priorities
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
- To work within the relevant legislation, policies, and procedures
- To attend training courses as identified and agreed for appropriate development
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
To be successful in this role, you'll need:
- BSc (Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
- ITIL Foundation Certificate (V3)
- Customer Service Qualification
- ECDL (or equivalent)
- Experience/Knowledge Previous experience of working in an IT support role
- Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office
- Excellent IT skills and computer literacy
- Previous Experience within a customer service role
What you will get:
- Annual salary
- The equivalent of 33 days annual leave - plus your birthday off!
- Free meals and parking
- Wellbeing support and activities
- Career development and training
- Pension contribution
- Life Assurance
- Enhanced Maternity Package
There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more.
About your next employer
You will be working for an established, stable and agile company with a unique approach to the delivery of care.
Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.
With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium.