If you have strong technical and organisational skills this position, based at our growing Moulsecoomb campus, is a key role in providing high quality, responsive modern telecommunications services to our diverse customer base of students and staff.

The Telephony Services Manager is a professional role providing specialist technical expertise, advice and leadership across the institution for the provision of and support of telephony services. This includes external and internal services for fixed and mobile telephony, associated services such as call routing and contact centre technologies and the management of the university switchboard. The role sits within the IT Services division of Information Services and the post holder is responsible for providing reliable voice communications services which meet the current and future needs of the University, in a responsive and cost-effective manner.

We are seeking someone with a proven hands-on, technical understanding of current fixed and mobile telephony technologies, capable of delivering and supporting enterprise telephony services with proven experience of managing key projects, analysing requirements and addressing the needs of a diverse range of customers.

The successful applicant will be personable, with skills to lead and develop a small, experienced team to deliver outstanding customer service across the University in close collaboration with other managers and internal as well as external technical resources.

Further information about the role and the qualities we are looking for, please read the job description below.

This is a full-time permanent post. Job-sharers are welcome to apply.

Further details:

The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage applicants from a Black, Asian and Minority Ethnic (BAME) background because the university is underrepresented by BAME staff.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.

If you have strong technical and organisational skills this position, based at our growing Moulsecoomb campus, is a key role in providing high quality, responsive modern telecommunications services to our diverse customer base of students and staff.

The Telephony Services Manager is a professional role providing specialist technical expertise, advice and leadership across the institution for the provision of and support of telephony services. This includes external and internal services for fixed and mobile telephony, associated services such as call routing and contact centre technologies and the management of the university switchboard. The role sits within the IT Services division of Information Services and the post holder is responsible for providing reliable voice communications services which meet the current and future needs of the University, in a responsive and cost-effective manner.

We are seeking someone with a proven hands-on, technical understanding of current fixed and mobile telephony technologies, capable of delivering and supporting enterprise telephony services with proven experience of managing key projects, analysing requirements and addressing the needs of a diverse range of customers.

The successful applicant will be personable, with skills to lead and develop a small, experienced team to deliver outstanding customer service across the University in close collaboration with other managers and internal as well as external technical resources.

Further information about the role and the qualities we are looking for, please read the job description below.

This is a full-time permanent post. Job-sharers are welcome to apply.

Further details:

The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage applicants from a Black, Asian and Minority Ethnic (BAME) background because the university is underrepresented by BAME staff.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.

Nuffield Department of Orthopaedics, Rheumatology and Musculoskeletal Sciences, Botnar Research Centre, Windmill Road, Oxford

Grade 5: £25,941 - £30,942 p.a.

We are seeking to recruit an IT Officer to deliver effective IT support and services at the Nuffield Department of Orthopaedics, Rheumatology and Musculoskeletal Sciences, based at the Botnar Research Centre, Oxford.

As an IT Officer you will help with the smooth running of the IT systems across the department with appropriate support and direction from the Head of Botnar IT Services. You will provide firstline IT support to all staff and students, be an approachable key point of contact for all new IT problems, and help establish improvements to the IT support in a growing department. You will configure new computers, troubleshoot issues, help maintain the servers, ensure information published on websites is up-to-date, and use your experience and aptitude with computers to help others make good use of hardware and common software. You will also assist with updating websites and other IT systems.

You must be educated to A Level standard (or equivalent) and ideally will have some certification of IT skills or equivalent professional experience. You will have broad experience of setting up and supporting a large number of computers (Windows and OS X) and be confident at troubleshooting and resolving issues. You will be experienced in assisting others in using common software (Microsoft Outlook, Word, Excel, various web browsers) and supporting IT systems in a quiet working environment. Excellent communication skills and the ability to demonstrate a tactful and confidential approach are essential, as is the ability to work independently and also as part of a team with a broad range of people.

Professional familiarity with supporting Windows 10 and recent versions of Mac OS X is desirable. Experience of administering Windows via the command line, administering Linux, using virtual machines (VMWare or Oracle Virtual Box), using a helpdesk ticketing system, or using Novell ZENworks would also be advantageous.

You will be required to upload a supporting statement as part of your online application. 

The closing date for this position is 12.00 noon on Monday 30 March 2020.

https://my.corehr.com/pls/uoxrecruit/erq_jobspec_version_4.jobspec?p_id=145575

Nuffield Department of Orthopaedics, Rheumatology and Musculoskeletal Sciences, Botnar Research Centre, Windmill Road, Oxford

Grade 5: £25,941 - £30,942 p.a.

We are seeking to recruit an IT Officer to deliver effective IT support and services at the Nuffield Department of Orthopaedics, Rheumatology and Musculoskeletal Sciences, based at the Botnar Research Centre, Oxford.

As an IT Officer you will help with the smooth running of the IT systems across the department with appropriate support and direction from the Head of Botnar IT Services. You will provide firstline IT support to all staff and students, be an approachable key point of contact for all new IT problems, and help establish improvements to the IT support in a growing department. You will configure new computers, troubleshoot issues, help maintain the servers, ensure information published on websites is up-to-date, and use your experience and aptitude with computers to help others make good use of hardware and common software. You will also assist with updating websites and other IT systems.

You must be educated to A Level standard (or equivalent) and ideally will have some certification of IT skills or equivalent professional experience. You will have broad experience of setting up and supporting a large number of computers (Windows and OS X) and be confident at troubleshooting and resolving issues. You will be experienced in assisting others in using common software (Microsoft Outlook, Word, Excel, various web browsers) and supporting IT systems in a quiet working environment. Excellent communication skills and the ability to demonstrate a tactful and confidential approach are essential, as is the ability to work independently and also as part of a team with a broad range of people.

Professional familiarity with supporting Windows 10 and recent versions of Mac OS X is desirable. Experience of administering Windows via the command line, administering Linux, using virtual machines (VMWare or Oracle Virtual Box), using a helpdesk ticketing system, or using Novell ZENworks would also be advantageous.

You will be required to upload a supporting statement as part of your online application. 

The closing date for this position is 12.00 noon on Monday 30 March 2020.

https://my.corehr.com/pls/uoxrecruit/erq_jobspec_version_4.jobspec?p_id=145575

This full-time post is available immediately on a Fixed-Term Contract until 14th February 2021.

Summary of the role/position
We are seeking an AV Support Technician within Exeter IT, working between the Streatham and St Luke’s campuses.

The post holder will be part of a customer focused team of technicians providing excellent remote and in person AV/IT support services to enable room users to make the best use of the AV and IT facilities at their disposal.

You will have good technical knowledge and skills in IT and AV equipment and be able to prioritise team and personal workloads. You will need to work well as part of a team, be willing to learn and adapt your skills with the current technologies, and communicate effectively through verbal and written communication.

You will be reporting to the Learning Spaces Team Leaders and work closely with other members of the team, and will support colleagues from other teams within the university. As the team provides support over two campuses, it is desirable that you are able to drive the service van.

The ideal candidate must be willing to learn and develop themselves and a positive attitude and excellent teamwork ethos is as important as technical ability. Candidates must be able to demonstrate professional customer service and excellent communication and interpersonal skills. The ideal candidate will have a flexible and adaptable approach with the ability to show initiative and be self-motivated.

The working hours for this role are 36.5 hours compressed into a 4 day working week.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re fastest growing UK Research University and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is international quality (2014 Research Excellence Framework) and we encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a UNESCO Creative City.

With over 22,000 students and 5,500 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Benefits
We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further Information
For further information, please contact Martin Gregory, email: M.Gregory@exeter.ac.uk or (01392) 726162.

This full-time post is available immediately on a Fixed-Term Contract until 14th February 2021.

Summary of the role/position
We are seeking an AV Support Technician within Exeter IT, working between the Streatham and St Luke’s campuses.

The post holder will be part of a customer focused team of technicians providing excellent remote and in person AV/IT support services to enable room users to make the best use of the AV and IT facilities at their disposal.

You will have good technical knowledge and skills in IT and AV equipment and be able to prioritise team and personal workloads. You will need to work well as part of a team, be willing to learn and adapt your skills with the current technologies, and communicate effectively through verbal and written communication.

You will be reporting to the Learning Spaces Team Leaders and work closely with other members of the team, and will support colleagues from other teams within the university. As the team provides support over two campuses, it is desirable that you are able to drive the service van.

The ideal candidate must be willing to learn and develop themselves and a positive attitude and excellent teamwork ethos is as important as technical ability. Candidates must be able to demonstrate professional customer service and excellent communication and interpersonal skills. The ideal candidate will have a flexible and adaptable approach with the ability to show initiative and be self-motivated.

The working hours for this role are 36.5 hours compressed into a 4 day working week.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re fastest growing UK Research University and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is international quality (2014 Research Excellence Framework) and we encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a UNESCO Creative City.

With over 22,000 students and 5,500 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Benefits
We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further Information
For further information, please contact Martin Gregory, email: M.Gregory@exeter.ac.uk or (01392) 726162.

£33,797 to £40,322 per annum

This is an exciting opportunity for driven and motivated IT desktop developers to join a successful team delivering core infrastructure services and end-user device solutions to the University.

You will have responsibilities for the development and maintenance of the end-user computing environment, including the supporting architecture. This includes selection of new systems, upgrades and maintenance, security, applications & tools, fault resolution, testing, documentation, support and training. 

You will require an IT related degree (or equivalent) or equivalent experience, along with demonstrable experience of systems development, including expert experience of managing and deploying an enterprise-level secure desktop infrastructure.

Closing Date: 6 April 2020.

The University is a Silver Athena Swan Award holder.

£33,797 to £40,322 per annum

This is an exciting opportunity for driven and motivated IT desktop developers to join a successful team delivering core infrastructure services and end-user device solutions to the University.

You will have responsibilities for the development and maintenance of the end-user computing environment, including the supporting architecture. This includes selection of new systems, upgrades and maintenance, security, applications & tools, fault resolution, testing, documentation, support and training. 

You will require an IT related degree (or equivalent) or equivalent experience, along with demonstrable experience of systems development, including expert experience of managing and deploying an enterprise-level secure desktop infrastructure.

Closing Date: 6 April 2020.

The University is a Silver Athena Swan Award holder.