Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

Are you ready to start an exciting career in IT?

Would you like the skills and certification needed to join the IT industry?

If you’re passionate about technology and a natural problem solver, then we can help you kickstart a new and fulfilling career doing something you love.

The 1st line supporttechnician role is subject to successful completion of the training course - details of costs & fees will be discussed at registration.

Here at The Training Room we pride ourselves on matching talent with opportunity, we specialize in helping IT enthusiasts gain the skills they need to become industry ready IT professionals before matching them to available roles across our partner network with unlimited interviews for 3 years.

There is an industry demand for entry-level IT support professionals and our partners have engaged us to provide them with talent eager to pursue a future as an Infrastructure Technician.

Unqualified? Don’t worry, our course is designed to provide you with everything you need to ensure you are helpdesk ready in as little as 12 weeks.

With widely respected partners such as AND.Digital, Taylor Made Computer Solutions, Premier IT and many more we are well placed to provide you with the ideal platform from which to launch your new career.

You’ll gain the following certifications:

CompTIA ITF+ (IT Fundamentals+)
Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks
CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures
Microsoft Installing and Configuring Windows Server 2012
Gain a comprehensive understanding of the MCSA Windows Server 2012 R2 certification to help you plan for server installation, server upgrades, install Server Core and optimise resource utilisation by using Features on Demand
CompTIA Network+
Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices
CompTIA Security+
Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities and threats to networks

Our training is self-paced and can be completed in your spare time at a speed that suits you.

The career you’ve always wanted is as little as 12 weeks away - what are you waiting for?

CLICK APPLY now for more information on this incredible opportunity.

• Troubleshoot and resolve a variety of technical issues
• Fully engage with clients by telephone & email to assist with problem resolution and to keep clients fully informed of progression from logging to resolution.
• Prioritise and manage workloads to ensure SLA’s are met.
• Play an active role in continuous improvement initiatives.
• Communicate effectively with other departments in the business.
• Use Service Management System and other internal systems to log accurate and timely updates to issues.
• Document technical activities in the form of knowledgebase articles, processes & procedures where appropriate.

• SQL Server –Basic knowledge of administering & troubleshooting SQL server
• Windows OS – Basic knowledge of administering & troubleshooting Windows OS (Desktop & Server)
• Windows 7, 10 Desktop O
• Windows 2008, 2012, 2016 Server OS
• Active Directory
• Networking

• Troubleshoot and resolve a variety of technical issues
• Fully engage with clients by telephone & email to assist with problem resolution and to keep clients fully informed of progression from logging to resolution.
• Prioritise and manage workloads to ensure SLA’s are met.
• Play an active role in continuous improvement initiatives.
• Communicate effectively with other departments in the business.
• Use Service Management System and other internal systems to log accurate and timely updates to issues.
• Document technical activities in the form of knowledgebase articles, processes & procedures where appropriate.

• SQL Server –Basic knowledge of administering & troubleshooting SQL server
• Windows OS – Basic knowledge of administering & troubleshooting Windows OS (Desktop & Server)
• Windows 7, 10 Desktop O
• Windows 2008, 2012, 2016 Server OS
• Active Directory
• Networking