Riverbank IT Management is a well-established IT services company, providing an outstanding service to a growing number of clients throughout the UK.

We are currently looking for IT Support Engineers to join our service desk team.

Job Objective

To be responsible for effectively and efficiently handling and resolving service requests, escalations, projects, and on-site visits.

This relates to all technology, to include: workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.

Prime Responsibilities

The prime responsibilities of this role will be to:

• Log and resolve all client technical issues & requests promptly and effectively ensuring a high first time fix rate
  
  
• Effectively manage multiple tickets at any one time based on priority/SLA
  
  
• Carry out any client site visits according to the agreed schedule or project
  
  
• Communicate with clients on a regular basis during the lifecycle of the ticket/task: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and confirming when an incident is resolved
  
  
• Work for continuous service improvement
  
  

Key Skills

• Have excellent verbal, written and telephone skills

• Always maintain a professional demeanour and handle changing work pressure
  
  
• Strong attention to detail for technical call logging and resolution
  
  

Product knowledge

The job holder will require some knowledge of the following:

• Microsoft Windows platforms in particular desktop versions
  
  
• Microsoft Office versions
  
  
• Microsoft Office 365
  
  
• Microsoft Azure
  
  
• Network connectivity, including routers, firewalls, switches and security services
  
  
• Knowledge of other common software applications

Riverbank IT Management is a well-established IT services company, providing an outstanding service to a growing number of clients throughout the UK.

We are currently looking for IT Support Engineers to join our service desk team.

Job Objective

To be responsible for effectively and efficiently handling and resolving service requests, escalations, projects, and on-site visits.

This relates to all technology, to include: workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.

Prime Responsibilities

The prime responsibilities of this role will be to:

• Log and resolve all client technical issues & requests promptly and effectively ensuring a high first time fix rate
  
  
• Effectively manage multiple tickets at any one time based on priority/SLA
  
  
• Carry out any client site visits according to the agreed schedule or project
  
  
• Communicate with clients on a regular basis during the lifecycle of the ticket/task: keeping them informed of incident progress, notifying them of impending changes or agreed outages, and confirming when an incident is resolved
  
  
• Work for continuous service improvement
  
  

Key Skills

• Have excellent verbal, written and telephone skills

• Always maintain a professional demeanour and handle changing work pressure
  
  
• Strong attention to detail for technical call logging and resolution
  
  

Product knowledge

The job holder will require some knowledge of the following:

• Microsoft Windows platforms in particular desktop versions
  
  
• Microsoft Office versions
  
  
• Microsoft Office 365
  
  
• Microsoft Azure
  
  
• Network connectivity, including routers, firewalls, switches and security services
  
  
• Knowledge of other common software applications

Role: IT Support Engineer
Location: Blackburn
Salary: £18,000 - £24,000 + Excellent Benefits & Training Opportunities

We are currently searching for an IT Support Engineer to join the Service Desk of a rapidly growing MSP based in Blackburn. The Service Desk Analyst acts as a communication & technical point of contact for tickets and requests and is expected to know basic functions around supporting user accounts, with a keen desire to progress through on the job training and certifications.

This is a fantastic opportunity for someone who wishes to progress in their career towards 2nd / 3rd line and beyond whilst working for an organisation that highly values teamwork across all departments and promotes a dynamic and hard-working yet friendly work ethic. My client is searching for the right candidate who has excellent all-round knowledge of IT hardware and software. Whilst also being a self-motivated individual who is dedicated to their role.

Experience is desired in the following:

• Experience of using Windows Server 2008 / 2012 / 2016 / 2019
• Experience of Microsoft Exchange Server
• Working to SLA's
• Microsoft Windows 7 / 10 / 8
• Microsoft Office 365
• Experience of Networking Protocols
• Any virtualisation and cloud experience is desired but not essential

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - (owen. watkins @ intechnologygroup . com) or call ()

Windows Server - Active Directory - Office 365 - Citrix -Hyper V - Networking - HP - Cisco - Avaya - IT Technician - 1st Line Support - 2nd Line Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: IT Support Engineer
Location: Blackburn
Salary: £18,000 - £24,000 + Excellent Benefits & Training Opportunities

We are currently searching for an IT Support Engineer to join the Service Desk of a rapidly growing MSP based in Blackburn. The Service Desk Analyst acts as a communication & technical point of contact for tickets and requests and is expected to know basic functions around supporting user accounts, with a keen desire to progress through on the job training and certifications.

This is a fantastic opportunity for someone who wishes to progress in their career towards 2nd / 3rd line and beyond whilst working for an organisation that highly values teamwork across all departments and promotes a dynamic and hard-working yet friendly work ethic. My client is searching for the right candidate who has excellent all-round knowledge of IT hardware and software. Whilst also being a self-motivated individual who is dedicated to their role.

Experience is desired in the following:

• Experience of using Windows Server 2008 / 2012 / 2016 / 2019
• Experience of Microsoft Exchange Server
• Working to SLA's
• Microsoft Windows 7 / 10 / 8
• Microsoft Office 365
• Experience of Networking Protocols
• Any virtualisation and cloud experience is desired but not essential

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - (owen. watkins @ intechnologygroup . com) or call ()

Windows Server - Active Directory - Office 365 - Citrix -Hyper V - Networking - HP - Cisco - Avaya - IT Technician - 1st Line Support - 2nd Line Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Do you have advanced Excel skills or basic MySQL knowledge?

Are you looking to join an innovative, inspiring and forward thinking company at an exciting time of growth? Offering you the ability to work with many of the world's leading FMCG brands and agencies!

Enable Futures are operating as an employment business on behalf of its client and recruiting for a JuniorData Analyst to work based in Cheddar, Somerset for a market leading, innovative and inspiring project coordination company.

Your role is to provide technical support to data team members and clients in the provision of solutions, assisting with all assigned data related activities. The role involves supporting with the importing, cleaning, transforming and validating data with the purpose of understanding and making conclusions to maximise success for our clients’ promotional campaigns.

The working hours are 08.45-17.15 Monday to Friday. The annual salary is £18,000 - £23,000 PA dependant on experience.

Outstanding Benefits Include:

1. 25 days annual leave + 8 Bank Holidays - a few days needs to be kept back for the end of year shut down.
2. Christmas & New Year office closure, giving everyone quality time off.
3. Pension 9% from employer 0% employee.
4. Exceptional training and career development, enabling you to work with many of the world's leading FMCG brands and agencies!

Key Responsibilities:

• Perform junior level data validation for our clients, to ensure they are consistent to the Terms and Conditions of our promotions.
• Provide Reports and Automation to our clients and our business.
• Checking ID, making sure information from clients is correct and accurate.
• Work with our Senior Projects and Planning Manager, in the day to day and future delivery of Data objectives for our clients and the business.
• Prepare and maintain all applications utilizing standard development tools.
• Utilise backend data services and contribute to increase existing data services API.
• Refactor, optimize and improve the existing codebase for maintenance and scale.
• Use test driven development and acceptance tests to ensure feature quality.

Key Strengths:

Computer Literate - Microsoft Office, Word, Excel & PowerPoint.

Advanced Excel skills are required.

Integration of multiple data sources and databases into one system.

Proficient in PHP, HTML5, JavaScript, CSS - would be advantageous.

Basic knowledge MySQL would be advantageous.

Knowledge of API's, such as twitter, Facebook, Google maps, Instagram, etc.

Programming Language - beneficial.

Customer Services

Understanding of security protocols and administration

Effective management of client data

Demonstrate advanced skills in process

All data related procedures and data cleansing

Report principles

Characteristics:

This role requires excellent analytical skills and a keen eye for detail. Due to the nature of the role, you must be an innovative thinker and be able to work logically through problems and provide solutions. It is imperative you can work productively as part of a team and be able to communicate with people at all levels. Organisation is also key to this role as meeting client deadlines is paramount as is the ability to demonstrate professionalism and diplomacy at all times as it is essential that company standards are maintained at all times.

Closing date is 6th April 2020.

To Apply:

Please follow the application process for the site this job is advertised on asap or email your CV to Rebecca. If you have the transferable skills required we will call and email with more information and discuss this with you confidentially.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Do you have advanced Excel skills or basic MySQL knowledge?

Are you looking to join an innovative, inspiring and forward thinking company at an exciting time of growth? Offering you the ability to work with many of the world's leading FMCG brands and agencies!

Enable Futures are operating as an employment business on behalf of its client and recruiting for a JuniorData Analyst to work based in Cheddar, Somerset for a market leading, innovative and inspiring project coordination company.

Your role is to provide technical support to data team members and clients in the provision of solutions, assisting with all assigned data related activities. The role involves supporting with the importing, cleaning, transforming and validating data with the purpose of understanding and making conclusions to maximise success for our clients’ promotional campaigns.

The working hours are 08.45-17.15 Monday to Friday. The annual salary is £18,000 - £23,000 PA dependant on experience.

Outstanding Benefits Include:

1. 25 days annual leave + 8 Bank Holidays - a few days needs to be kept back for the end of year shut down.
2. Christmas & New Year office closure, giving everyone quality time off.
3. Pension 9% from employer 0% employee.
4. Exceptional training and career development, enabling you to work with many of the world's leading FMCG brands and agencies!

Key Responsibilities:

• Perform junior level data validation for our clients, to ensure they are consistent to the Terms and Conditions of our promotions.
• Provide Reports and Automation to our clients and our business.
• Checking ID, making sure information from clients is correct and accurate.
• Work with our Senior Projects and Planning Manager, in the day to day and future delivery of Data objectives for our clients and the business.
• Prepare and maintain all applications utilizing standard development tools.
• Utilise backend data services and contribute to increase existing data services API.
• Refactor, optimize and improve the existing codebase for maintenance and scale.
• Use test driven development and acceptance tests to ensure feature quality.

Key Strengths:

Computer Literate - Microsoft Office, Word, Excel & PowerPoint.

Advanced Excel skills are required.

Integration of multiple data sources and databases into one system.

Proficient in PHP, HTML5, JavaScript, CSS - would be advantageous.

Basic knowledge MySQL would be advantageous.

Knowledge of API's, such as twitter, Facebook, Google maps, Instagram, etc.

Programming Language - beneficial.

Customer Services

Understanding of security protocols and administration

Effective management of client data

Demonstrate advanced skills in process

All data related procedures and data cleansing

Report principles

Characteristics:

This role requires excellent analytical skills and a keen eye for detail. Due to the nature of the role, you must be an innovative thinker and be able to work logically through problems and provide solutions. It is imperative you can work productively as part of a team and be able to communicate with people at all levels. Organisation is also key to this role as meeting client deadlines is paramount as is the ability to demonstrate professionalism and diplomacy at all times as it is essential that company standards are maintained at all times.

Closing date is 6th April 2020.

To Apply:

Please follow the application process for the site this job is advertised on asap or email your CV to Rebecca. If you have the transferable skills required we will call and email with more information and discuss this with you confidentially.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £27k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing

Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £27k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing