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DevOps Risk / Control Specialist
  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Technology and Operations Risk (TOR) is part of the Global Technology division and manages operational and technology related risks on behalf of the Firm. The group's key principles are to provide proactive, comprehensive and consistent risk management, to enable the execution of the Firm's strategy.

Team Profile

TOR's mandate is to enable the Firm to manage its technology and data related risks through implementing proactive, comprehensive and consistent risk management practices across the Firm to protect the franchise while capturing business opportunities. The TR team partners with the business by ensuring that Technology understands how to manage, escalate and monitor risk.

Primary Responsibilities

- Develop and execute a strategy to re-design each of the IT controls assessment and testing programs in an innovative way to provide continuous compliance and assurance. This individual will enhance all of the IT controls assessment and testing activities to support the Firm's Agile and DevSecOps transformation, while further increasing the impact of these programs on risk reduction for the Firm

- Lead a program of transformational change to create a single unified assessment process for performing risk assessments on new and existing vendors

- Proactively engage with stakeholders from all levels of the organization, ranging from C-suite professionals through to developers.

- Execute on a strategy of profiling the inherent risk of software assets that will better support the Firm's move to Agile behaviours

- Data Analytics to support the strategic design of each of the IT controls assessment and testing programs, by leading analytics exercises in key domains leading to deep dives presented to governance committees

- Develop and deliver analysis supporting the full coverage of Technology, Information Security and Cyber Security controls across all of the IT controls assessment and testing programs

- Utilize data analysis tool sets to analyse and interpret information, identify root causes of problems & draw conclusions

- Quantify the extent of risks through data analysis of environmental indicators

- Analyse risk indicators to identify and escalate appropriate issues for management attention

- Develop proposals for new compliance/ adoption metrics in key domains based on Data Analytics exercises

- Produce management reports on a weekly and monthly basis


Qualifications:


Skills required

- Working knowledge of Technology applications and infrastructure (e.g. server, network, platform desktop environment) and how they are used in large organizations

- Strong risk and controls knowledge with familiarity with associated frameworks such as COBIT, NIST, 3LOD etc.

- Experience in related Risk governance/assurance/management roles within the 1st line, 2nd line or 3rd line

- Educated to degree level in relevant subject (e.g. Computer Science, Risk Management)

- Excellent written and verbal communication skills

- Strong data analysis skills with knowledge of MS Excel (pivot tables, advanced formulae)

- Strong problem solving skills and an ability to influence others at all levels of the organisation

- Experience of working with other Microsoft packages (Word, PowerPoint, Outlook)

- Experience of stakeholder engagement at different levels of an organisation

Skills required (Desired)

- Technology risk / control qualifications (CISA, CRISC, CISSP, CISM)

- Operational Risk knowledge with an ability to identify risks

- Experience of working with Business Intelligence tooling (e.g. Qlikview, Business Objects, Tableau)

- Experience of working in a large (financial) organisation

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

DevOps Risk / Control Specialist
  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Technology and Operations Risk (TOR) is part of the Global Technology division and manages operational and technology related risks on behalf of the Firm. The group's key principles are to provide proactive, comprehensive and consistent risk management, to enable the execution of the Firm's strategy.

Team Profile

TOR's mandate is to enable the Firm to manage its technology and data related risks through implementing proactive, comprehensive and consistent risk management practices across the Firm to protect the franchise while capturing business opportunities. The TR team partners with the business by ensuring that Technology understands how to manage, escalate and monitor risk.

Primary Responsibilities

- Develop and execute a strategy to re-design each of the IT controls assessment and testing programs in an innovative way to provide continuous compliance and assurance. This individual will enhance all of the IT controls assessment and testing activities to support the Firm's Agile and DevSecOps transformation, while further increasing the impact of these programs on risk reduction for the Firm

- Lead a program of transformational change to create a single unified assessment process for performing risk assessments on new and existing vendors

- Proactively engage with stakeholders from all levels of the organization, ranging from C-suite professionals through to developers.

- Execute on a strategy of profiling the inherent risk of software assets that will better support the Firm's move to Agile behaviours

- Data Analytics to support the strategic design of each of the IT controls assessment and testing programs, by leading analytics exercises in key domains leading to deep dives presented to governance committees

- Develop and deliver analysis supporting the full coverage of Technology, Information Security and Cyber Security controls across all of the IT controls assessment and testing programs

- Utilize data analysis tool sets to analyse and interpret information, identify root causes of problems & draw conclusions

- Quantify the extent of risks through data analysis of environmental indicators

- Analyse risk indicators to identify and escalate appropriate issues for management attention

- Develop proposals for new compliance/ adoption metrics in key domains based on Data Analytics exercises

- Produce management reports on a weekly and monthly basis


Qualifications:


Skills required

- Working knowledge of Technology applications and infrastructure (e.g. server, network, platform desktop environment) and how they are used in large organizations

- Strong risk and controls knowledge with familiarity with associated frameworks such as COBIT, NIST, 3LOD etc.

- Experience in related Risk governance/assurance/management roles within the 1st line, 2nd line or 3rd line

- Educated to degree level in relevant subject (e.g. Computer Science, Risk Management)

- Excellent written and verbal communication skills

- Strong data analysis skills with knowledge of MS Excel (pivot tables, advanced formulae)

- Strong problem solving skills and an ability to influence others at all levels of the organisation

- Experience of working with other Microsoft packages (Word, PowerPoint, Outlook)

- Experience of stakeholder engagement at different levels of an organisation

Skills required (Desired)

- Technology risk / control qualifications (CISA, CRISC, CISSP, CISM)

- Operational Risk knowledge with an ability to identify risks

- Experience of working with Business Intelligence tooling (e.g. Qlikview, Business Objects, Tableau)

- Experience of working in a large (financial) organisation

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Major Incident Manager
  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Team Profile

The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Major Events Planning. The ECC creates value by providing command, control and communication for significant Firm-wide technology/cyber-security incidents. The ECC drives adoption of best practices through our focus on stability, and improving operational transparency across the technology organization.

Role Profile

This position is for a Major Incident and Service Delivery Manager, located in Glasgow.

The role is an opportunity to primarily manage major and severe business impacting technical incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.

A typical day would be to provide team coverage from 07:30 to 17:30 on a 9 hour shift basis, in addition to a rotational holiday/weekend on call. You would partner with the rest of the team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.

The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services. Following any significant incidents, team members will undertake post incident reviews, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.

Outside of the role there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm’s 4 core values.



Qualifications:


  • Skills Required


    • Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the organization

    • Crisis management skills:

      • Ability to rapidly absorb and understand complex technical situations under pressure

      • Ability to facilitate conversations with large groups of remote people

      • Ability to maintain calm during stressful situations

      • Ability to translate technical incidents into business terms

      • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates

      • Multiple years’ experience in actively leading major incident calls with technical Subject Matter Experts

      • ECC Major Incident Managers are expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact

      • The candidate needs to be more than just someone who sends communication notifications and opens conference calls. They need to play an active part throughout the duration of an incident response


    • Excellent organizational skills, with the ability to manage multiple tasks simultaneously

    • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

    • Understanding and experience of the technology used in a large infrastructure environment is required (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)

    • An understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous

    • ITIL V3 Foundation Certificate in IT Service Management.


    Company Profile

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s 55,000 employees, located in 1,200 offices across 43 countries, serve clients including corporations, governments and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, a strong team ethic and giving back to our communities. Morgan Stanley provides a superior foundation for building a professional career - a place for people to learn, achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

    Division & Department Profile

    The mission of the Global Technology division is to provide a highly reliable and commercial technology platform, which supports the Firm’s strategy, delivered by an innovative, world-class team of professionals. The department, Quality Assurance & Production Management (QAPM), provides global Production Management and Quality Assurance services for Institutional Securities and Support Services applications. Consolidated support functions include Plant Management/Engineering, Capacity Management, and Grid Management. Complementing these direct support activities are cross divisional QA services, which include QA Environment Management, QA Tooling and Data Masking. The division supports the evolution of technology platform and tools, manages and maintains our production plant, and ensures the implementation and adherence to proper operational controls to manage risk.

Major Incident Manager
  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Team Profile

The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Major Events Planning. The ECC creates value by providing command, control and communication for significant Firm-wide technology/cyber-security incidents. The ECC drives adoption of best practices through our focus on stability, and improving operational transparency across the technology organization.

Role Profile

This position is for a Major Incident and Service Delivery Manager, located in Glasgow.

The role is an opportunity to primarily manage major and severe business impacting technical incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.

A typical day would be to provide team coverage from 07:30 to 17:30 on a 9 hour shift basis, in addition to a rotational holiday/weekend on call. You would partner with the rest of the team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.

The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services. Following any significant incidents, team members will undertake post incident reviews, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.

Outside of the role there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm’s 4 core values.



Qualifications:


  • Skills Required


    • Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the organization

    • Crisis management skills:

      • Ability to rapidly absorb and understand complex technical situations under pressure

      • Ability to facilitate conversations with large groups of remote people

      • Ability to maintain calm during stressful situations

      • Ability to translate technical incidents into business terms

      • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates

      • Multiple years’ experience in actively leading major incident calls with technical Subject Matter Experts

      • ECC Major Incident Managers are expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact

      • The candidate needs to be more than just someone who sends communication notifications and opens conference calls. They need to play an active part throughout the duration of an incident response


    • Excellent organizational skills, with the ability to manage multiple tasks simultaneously

    • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

    • Understanding and experience of the technology used in a large infrastructure environment is required (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)

    • An understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous

    • ITIL V3 Foundation Certificate in IT Service Management.


    Company Profile

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s 55,000 employees, located in 1,200 offices across 43 countries, serve clients including corporations, governments and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, a strong team ethic and giving back to our communities. Morgan Stanley provides a superior foundation for building a professional career - a place for people to learn, achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

    Division & Department Profile

    The mission of the Global Technology division is to provide a highly reliable and commercial technology platform, which supports the Firm’s strategy, delivered by an innovative, world-class team of professionals. The department, Quality Assurance & Production Management (QAPM), provides global Production Management and Quality Assurance services for Institutional Securities and Support Services applications. Consolidated support functions include Plant Management/Engineering, Capacity Management, and Grid Management. Complementing these direct support activities are cross divisional QA services, which include QA Environment Management, QA Tooling and Data Masking. The division supports the evolution of technology platform and tools, manages and maintains our production plant, and ensures the implementation and adherence to proper operational controls to manage risk.

12 month FTC Senior Associate, CI Client Review Team
  • London, London, City of, United Kingdom
  • 10 Mar 2020

What is the opportunity?

This is a 12 month FTC (fixed term contract).

Client Services Support (CSS) plays a crucial role in meeting WMI core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. CSS will drive the efficiency and consistency of standards and controls for client on boarding and remediation in multiple jurisdictions. The individual will be a member of the UK Remediation Team. This team is the primary contact for the UK S&RM teams providing guidance and support in respect of all regular reviews and remediation projects.

What will you do?

  • Act as Subject Matter Expert providing advice, training and ongoing coaching to the Sales & Relationship Management (“S&RM”) teams in respect of the regular client reviews, any associated client remediation projects and the relevant related RBC policies and procedures including AML, KYC, and client due diligence, source of wealth, country connectivity & acceptable client profile
  • Maintain a strong collaborative relationship with S&RM as well as with the functional groups and solution providers and identify opportunities to leverage client experience ideas and best practises
  • Provide support to all relevant remediation projects and support S&RM Teams in client review meetings
  • Perform AML/KYC due diligence checks on existing clients and assess client files for politically exposed persons
  • Liaise with business partners including S&RM, Client Onboarding Set Up & AML Compliance to remove obstacles impacting the review process while balancing the need for quality and regulatory compliance
  • Support continuous process improvement to ensure alignment with any changes to the operating and/or regulatory environment
  • Administer the client exit process (BAU) providing support and guidance to the relevant business area and provide guidance in respect of exception documentation and approval processes. Record and monitor all exceptions to country priorities and country connectivity that may come through the regular reviews
  • Provide input and support to all relevant Client Services Support projects and initiatives and provide general administrative support to CSS Management to include production of MI, creation of presentation decks and meeting set up
  • Provide a ‘four-eye’ check on sample reviews completed by team members to maintain consistency and efficiency.

What do you need to succeed?

Must-have

  • Proven extensive relevant work experience within the banking/financial services industry
  • Strong communication, influencing and negotiating skills with a track record in excellent service delivery
  • Experience and deep understanding of KYC, AML and Due Diligence and working in a regulatory and control environment
  • Ability to effectively manage stakeholder expectations and handle conflict
  • Strong sense of accountability and ownership over “Quality”
  • Ability to prioritise and make decisions in a fast-paced environment whilst focusing on delivering a seamless client onboarding experience
  • Strong analytical skills and attention to detail.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to build close relationships with colleagues
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ownership and accountability of your work  
  • Open to considering flexible work/life balance options.

12 month FTC Senior Associate, CI Client Review Team
  • London, London, City of, United Kingdom
  • 10 Mar 2020

What is the opportunity?

This is a 12 month FTC (fixed term contract).

Client Services Support (CSS) plays a crucial role in meeting WMI core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. CSS will drive the efficiency and consistency of standards and controls for client on boarding and remediation in multiple jurisdictions. The individual will be a member of the UK Remediation Team. This team is the primary contact for the UK S&RM teams providing guidance and support in respect of all regular reviews and remediation projects.

What will you do?

  • Act as Subject Matter Expert providing advice, training and ongoing coaching to the Sales & Relationship Management (“S&RM”) teams in respect of the regular client reviews, any associated client remediation projects and the relevant related RBC policies and procedures including AML, KYC, and client due diligence, source of wealth, country connectivity & acceptable client profile
  • Maintain a strong collaborative relationship with S&RM as well as with the functional groups and solution providers and identify opportunities to leverage client experience ideas and best practises
  • Provide support to all relevant remediation projects and support S&RM Teams in client review meetings
  • Perform AML/KYC due diligence checks on existing clients and assess client files for politically exposed persons
  • Liaise with business partners including S&RM, Client Onboarding Set Up & AML Compliance to remove obstacles impacting the review process while balancing the need for quality and regulatory compliance
  • Support continuous process improvement to ensure alignment with any changes to the operating and/or regulatory environment
  • Administer the client exit process (BAU) providing support and guidance to the relevant business area and provide guidance in respect of exception documentation and approval processes. Record and monitor all exceptions to country priorities and country connectivity that may come through the regular reviews
  • Provide input and support to all relevant Client Services Support projects and initiatives and provide general administrative support to CSS Management to include production of MI, creation of presentation decks and meeting set up
  • Provide a ‘four-eye’ check on sample reviews completed by team members to maintain consistency and efficiency.

What do you need to succeed?

Must-have

  • Proven extensive relevant work experience within the banking/financial services industry
  • Strong communication, influencing and negotiating skills with a track record in excellent service delivery
  • Experience and deep understanding of KYC, AML and Due Diligence and working in a regulatory and control environment
  • Ability to effectively manage stakeholder expectations and handle conflict
  • Strong sense of accountability and ownership over “Quality”
  • Ability to prioritise and make decisions in a fast-paced environment whilst focusing on delivering a seamless client onboarding experience
  • Strong analytical skills and attention to detail.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to build close relationships with colleagues
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ownership and accountability of your work  
  • Open to considering flexible work/life balance options.

Infrastructure Engineer
  • London, England, United Kingdom
  • GBP100000 - GBP120000 per annum + excellent benefits
    • Permanent
  • 10 Mar 2020
I am currently working with a leading Hedge Fund who are recruiting for the top infrastructure engineers to join their collaborative, hardworking, and driven tech team based in London. This is a great opportunity to work within an exciting and challenging environment where innovation, technology and your personal growth is highly invested in.

INFRASTRUCTURE ENGINEER - KUBERNETES, OPENSHIFT

I am currently working with a leading Hedge Fund who are recruiting for the top infrastructure engineers to join their collaborative, hardworking, and driven tech team based in London. This is a great opportunity to work within an exciting and challenging environment where innovation, technology and your personal growth is highly invested in.

Salary: £100k + excellent benefits

Location: London

Skills Required

  • Expert-level knowledge of Kubernetes
  • Excellent troubleshooting and fault-finding skills
  • Excellent Linux system management skills, with experience on RHEL in an enterprise environment
  • Strong automation and Scripting skills (Python, bash, etc.) and familiarity with custom RPM software packaging
  • Good knowledge of Linux provisioning and system management tools, such as Cobbler, Foreman, Red Hat Satellite or equivalent
  • Good knowledge of configuration management tools such as Ansible, Puppet, or Chef
  • Finance experience is NOT required for this position

This is an excellent opportunity for a talented Infrastructure Engineer to be part of a reputable, and growing company. My client is looking for someone to join the team who highly motivated, inquisitive and ready to hit the ground running.

Interviews for this position are commencing next week so if you are interested please send me a copy of your CV as soon as possible.





Infrastructure Engineer
  • London, England, United Kingdom
  • GBP100000 - GBP120000 per annum + excellent benefits
    • Permanent
  • 10 Mar 2020
I am currently working with a leading Hedge Fund who are recruiting for the top infrastructure engineers to join their collaborative, hardworking, and driven tech team based in London. This is a great opportunity to work within an exciting and challenging environment where innovation, technology and your personal growth is highly invested in.

INFRASTRUCTURE ENGINEER - KUBERNETES, OPENSHIFT

I am currently working with a leading Hedge Fund who are recruiting for the top infrastructure engineers to join their collaborative, hardworking, and driven tech team based in London. This is a great opportunity to work within an exciting and challenging environment where innovation, technology and your personal growth is highly invested in.

Salary: £100k + excellent benefits

Location: London

Skills Required

  • Expert-level knowledge of Kubernetes
  • Excellent troubleshooting and fault-finding skills
  • Excellent Linux system management skills, with experience on RHEL in an enterprise environment
  • Strong automation and Scripting skills (Python, bash, etc.) and familiarity with custom RPM software packaging
  • Good knowledge of Linux provisioning and system management tools, such as Cobbler, Foreman, Red Hat Satellite or equivalent
  • Good knowledge of configuration management tools such as Ansible, Puppet, or Chef
  • Finance experience is NOT required for this position

This is an excellent opportunity for a talented Infrastructure Engineer to be part of a reputable, and growing company. My client is looking for someone to join the team who highly motivated, inquisitive and ready to hit the ground running.

Interviews for this position are commencing next week so if you are interested please send me a copy of your CV as soon as possible.





Associate, Client Management Team - Sales & Relationship Management
  • London, London, City of, United Kingdom
    • Permanent
  • 10 Mar 2020

What is the opportunity?

You will be responsible for providing excellent service to clients in order to support your Client Team in the development of profitable new business for Wealth Management – International (WM-I) and the wider RBC organization, whilst retaining AUM / Revenue for WM-I.

What will you do?

  • Deliver an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology
  • You will act as a point of contact to clients and provide full expert support within the client team; assisting in the planning/implementing investments and other service offerings and the day-to-day administrative support of the clients’ portfolios; overseeing the coordination of investment dealing, banking and administration requirements
  • Understanding and experience of the sales methodology throughout the lifecycle of the client relationship, including fundamentals of going to market/prospects, building trust with the client for a successful relationship, better understanding needs and delivering tailored insight and solutions , and how to maintain and grow client relationships
  • Act as the first line of defense relating to key activities and ensure any associated requests are dealt with in a compliant manner. Act as a point of escalation to resolve issues and escalate/report all risk events and near misses immediately
  • Adhering to all internal policies and procedures including the regulatory requirements on a day-to-day basis to ensure business requirements are being met at all times as part of the Culture of Excellence 
  • Develop relationships and liaise regularly with business partners / product specialists; support the Associate Team Leaders by providing timely feedback about training needs to enhance and support client service and by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them 

What do you need to succeed?

Must-have

  • A Growth mindset
  • Be a Genuine team player
  • Solid experience in Wealth Management Support role or similar
  • Polished client service skills: has an ability to support the effective communication with clients, to support the identification and articulation of issues and solutions, the integrity to earn the client’s trust and the business acumen to support mutually beneficial opportunities for the client and RBC
  • Interest in developing business development skills
  • Experience working within a matrix organisation – managing internal relationships and influencing partners

Nice-to-have

  • Desire to complete professional qualification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high performing team
  • Flexible work/life balance options
  • Opportunities to building close relationships with clients

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.



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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.



Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.



JOB SUMMARY
City:  London 
Address:  Riverbank House 
Work Hours/Week:  35 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0-25 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Application Deadline:  03/27/2020 
Req ID:  234061</br?>

Posting Notes:  



Flexible Working Options Considered

Associate, Client Management Team - Sales & Relationship Management
  • London, London, City of, United Kingdom
    • Permanent
  • 10 Mar 2020

What is the opportunity?

You will be responsible for providing excellent service to clients in order to support your Client Team in the development of profitable new business for Wealth Management – International (WM-I) and the wider RBC organization, whilst retaining AUM / Revenue for WM-I.

What will you do?

  • Deliver an unrivalled client experience and support Relationship Managers in delivering new and sustainable revenues for WMI in line with the Sales & Relationship Management (S&RM) Sales Methodology
  • You will act as a point of contact to clients and provide full expert support within the client team; assisting in the planning/implementing investments and other service offerings and the day-to-day administrative support of the clients’ portfolios; overseeing the coordination of investment dealing, banking and administration requirements
  • Understanding and experience of the sales methodology throughout the lifecycle of the client relationship, including fundamentals of going to market/prospects, building trust with the client for a successful relationship, better understanding needs and delivering tailored insight and solutions , and how to maintain and grow client relationships
  • Act as the first line of defense relating to key activities and ensure any associated requests are dealt with in a compliant manner. Act as a point of escalation to resolve issues and escalate/report all risk events and near misses immediately
  • Adhering to all internal policies and procedures including the regulatory requirements on a day-to-day basis to ensure business requirements are being met at all times as part of the Culture of Excellence 
  • Develop relationships and liaise regularly with business partners / product specialists; support the Associate Team Leaders by providing timely feedback about training needs to enhance and support client service and by identifying inefficiencies to internal processes and making appropriate recommendations to rectify them 

What do you need to succeed?

Must-have

  • A Growth mindset
  • Be a Genuine team player
  • Solid experience in Wealth Management Support role or similar
  • Polished client service skills: has an ability to support the effective communication with clients, to support the identification and articulation of issues and solutions, the integrity to earn the client’s trust and the business acumen to support mutually beneficial opportunities for the client and RBC
  • Interest in developing business development skills
  • Experience working within a matrix organisation – managing internal relationships and influencing partners

Nice-to-have

  • Desire to complete professional qualification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high performing team
  • Flexible work/life balance options
  • Opportunities to building close relationships with clients

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.



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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.



JOB SUMMARY
City:  London 
Address:  Riverbank House 
Work Hours/Week:  35 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0-25 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Application Deadline:  03/27/2020 
Req ID:  234061</br?>

Posting Notes:  



Flexible Working Options Considered