SQL Technical Support

Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365

support model

Interacting with operational specialists within the Managed Service Platform.

Responsible for delivering agreed Service Levels and internal KPI’s

Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities

Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc

Key Responsibilities and Accountabilities:

Supporting the operation of Databases

ensuring they are patched in line with support and security requirements

ensuring they are monitored and managed to meet required performance and capacity levels

ensuring they are resilient and available to underpin the business defined uptime SLAs

as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system

enrolling users and maintaining system security

ensuring compliance with database vendor license agreement

backup and recovery of database information

Develop existing and new services to meet business requirements

Propose and develop continuous improvement plans for existing services

Support the development of operational roadmaps for existing services

Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery

Plan and implement technical work packages for the development of new services and maintenance of existing services

Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management

Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews

Technical Expertise;

At least HNC in an IT related discipline or substantial relevant experience

ITIL v3 foundation (Desirable)

At least one of:

Oracle Database 12c Administrator Certified Professional

MCSA SQL Server 2012

Oracle MySQL 5.6 Database Administrator Certified Professional

Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment

Significant experience in the development, implementation and support of at least one of the following

Oracle

MS SQL

Open Source databases (MySQL, PostGres, MongoDB)

Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management

Experience working in Technical Support teams

Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc.

Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable)

Excellent company benefits

Salary range £38,000 - £44,000   (Total package c £50,000)

25 days holiday + Statutory Bank Holidays

8% Bonus / Medical

SQL Technical Support

Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365

support model

Interacting with operational specialists within the Managed Service Platform.

Responsible for delivering agreed Service Levels and internal KPI’s

Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities

Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc

Key Responsibilities and Accountabilities:

Supporting the operation of Databases

ensuring they are patched in line with support and security requirements

ensuring they are monitored and managed to meet required performance and capacity levels

ensuring they are resilient and available to underpin the business defined uptime SLAs

as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system

enrolling users and maintaining system security

ensuring compliance with database vendor license agreement

backup and recovery of database information

Develop existing and new services to meet business requirements

Propose and develop continuous improvement plans for existing services

Support the development of operational roadmaps for existing services

Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery

Plan and implement technical work packages for the development of new services and maintenance of existing services

Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management

Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews

Technical Expertise;

At least HNC in an IT related discipline or substantial relevant experience

ITIL v3 foundation (Desirable)

At least one of:

Oracle Database 12c Administrator Certified Professional

MCSA SQL Server 2012

Oracle MySQL 5.6 Database Administrator Certified Professional

Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment

Significant experience in the development, implementation and support of at least one of the following

Oracle

MS SQL

Open Source databases (MySQL, PostGres, MongoDB)

Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management

Experience working in Technical Support teams

Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc.

Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable)

Excellent company benefits

Salary range £38,000 - £44,000   (Total package c £50,000)

25 days holiday + Statutory Bank Holidays

8% Bonus / Medical

KEY RESPONSIBILITIES

• Implement into all factory areas the standards by which the Company operates and seek to raise them continuously (includes production, goods in, engineering, process…)
• Training of staff against the systems and procedures in place
• Attending trials to create product standards in conjunction with NPD and Production Dept.
• Investigation of Factory non-conformances
• Investigation of customer complaints and implementation of corrective and preventative actions based on trending analysis of data
• Working with production to validate all processes and procedures
• Management and maintenance of calibration schedule for technical equipment.
• Management of raw material and packaging intake including supplier non-conformances
• Managing the technical KPI  and action plan as well as day to day tasks of departments publish results and maintain clear communication between technical and other departments within the company
• Carrying out internal and GMP (good manufacturing practices) audits in conjunction with the appropriate departmental managers to verify that the factory is complying to all customer codes of practice and BRC standards
• Responsibility for pest control across the whole site
• Support departmental managers in implementing action raised during internal and external audits to ensure these are reduced and completed within the given time-frame
• Reviewing internal Work Instructions and practices vs. customer codes of practice / BRC requirements to implement and train any required changes
• Raising NCR'S and QDA. -helping to investigate when needed and closing them off

KNOWLEDGE, SKILLS & EXPERIENCE

Experience of working within a food factory

Ideally, knowledge of customer codes or practice and BRC requirements

Experience of Quality Management Systems

Degree educated or equivalent in Food Technology

Good communication skills

COMPETENCIES

Excellent communicator

Ability to manage several projects simultaneously to tight deadlines

Continuous improvement mentality

Ability to work with individuals at all levels internally and externally

Organisational skills

Motivated and enthusiastic

Logical and analytical approach

Driven and determined to achieve results

Passionate about the success of the Company

To inspire and positively influence others

To be able to show vision and have ambition to make change happen

KEY RESPONSIBILITIES

• Implement into all factory areas the standards by which the Company operates and seek to raise them continuously (includes production, goods in, engineering, process…)
• Training of staff against the systems and procedures in place
• Attending trials to create product standards in conjunction with NPD and Production Dept.
• Investigation of Factory non-conformances
• Investigation of customer complaints and implementation of corrective and preventative actions based on trending analysis of data
• Working with production to validate all processes and procedures
• Management and maintenance of calibration schedule for technical equipment.
• Management of raw material and packaging intake including supplier non-conformances
• Managing the technical KPI  and action plan as well as day to day tasks of departments publish results and maintain clear communication between technical and other departments within the company
• Carrying out internal and GMP (good manufacturing practices) audits in conjunction with the appropriate departmental managers to verify that the factory is complying to all customer codes of practice and BRC standards
• Responsibility for pest control across the whole site
• Support departmental managers in implementing action raised during internal and external audits to ensure these are reduced and completed within the given time-frame
• Reviewing internal Work Instructions and practices vs. customer codes of practice / BRC requirements to implement and train any required changes
• Raising NCR'S and QDA. -helping to investigate when needed and closing them off

KNOWLEDGE, SKILLS & EXPERIENCE

Experience of working within a food factory

Ideally, knowledge of customer codes or practice and BRC requirements

Experience of Quality Management Systems

Degree educated or equivalent in Food Technology

Good communication skills

COMPETENCIES

Excellent communicator

Ability to manage several projects simultaneously to tight deadlines

Continuous improvement mentality

Ability to work with individuals at all levels internally and externally

Organisational skills

Motivated and enthusiastic

Logical and analytical approach

Driven and determined to achieve results

Passionate about the success of the Company

To inspire and positively influence others

To be able to show vision and have ambition to make change happen

Here at Avant Homes, we are constantly striving to challenge the status quo in our relentless pursuit of good, better and different ways to standout as an employer of choice within the marketplace.

We are currently recruiting for a Group IT Technician to join our dynamic Business Systems team based at our head office in Barlborough, Chesterfield.

This is an exciting role and opportunity for an individual who possesses a passion for IT and Business Systems.

As the role will involve occasional travel to our regional offices, a full driving licence and own vehicle is required in order to be considered for this role.

Joining our fast-paced Business Systems team as our Group IT Technician, you will work provide first line of contact support for all IT related issues raised by end users and provide resolution or escalation where possible.

Key duties and requirements

- Delivering an effective, pleasant and engaging customer focused and professional Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis
- Carrying out straightforward Active Directory tasks
- Setting up mobile devices such as phones and tablets
- Setting up new users and install hardware / software where required
- Assisting with any new office moves requiring IT and Systems support
- Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
- Ensuring effective communication with all internal and external customers including making regional office and site visits where required
- Performing IT inductions for all new staff to the business
- Assisting with administration and support of the COINS system
- Complying with all relevant Group IT Policies and processes
- Full training on our in-house ERP system, COINS will be provided

In return for your hard work as our Group IT Technician, you will be offered a salary of £18,000 - £19,500 per annum along with a company performance related bonus and additional benefits.

The ideal Group IT Technician

The successful candidate will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business.

In order to be considered you will also have the following skills:

- Good working knowledge of desktop operating systems, primarily Windows 10.
- Excellent organisational skills.
- A flexible and adaptable approach to changing requirements.
- Dealing efficiently with end users at all levels of a business.
- Experience of Microsoft Office 2016/365.
- The ability to work under your own initiative and manage time effectively.
- Excellent verbal and written communication.
- Experience in House building is desired but not essential

Our Business

Avant Homes is the fastest growing housebuilder in the UK. Operating in Scotland, the north east of England, Yorkshire, Central Derbyshire and the Midlands, we have five regional offices and employ over 750 people.

Our vision is to transform the UK housebuilding sector through the constant advancement and innovation of our brand and product, to provide buyers with increasingly better lifestyles, homes and places to live.

Apply today for the role of Group IT Technician and be part of something extraordinary!

Avant Homes - Good.Better.Different

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Here at Avant Homes, we are constantly striving to challenge the status quo in our relentless pursuit of good, better and different ways to standout as an employer of choice within the marketplace.

We are currently recruiting for a Group IT Technician to join our dynamic Business Systems team based at our head office in Barlborough, Chesterfield.

This is an exciting role and opportunity for an individual who possesses a passion for IT and Business Systems.

As the role will involve occasional travel to our regional offices, a full driving licence and own vehicle is required in order to be considered for this role.

Joining our fast-paced Business Systems team as our Group IT Technician, you will work provide first line of contact support for all IT related issues raised by end users and provide resolution or escalation where possible.

Key duties and requirements

- Delivering an effective, pleasant and engaging customer focused and professional Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis
- Carrying out straightforward Active Directory tasks
- Setting up mobile devices such as phones and tablets
- Setting up new users and install hardware / software where required
- Assisting with any new office moves requiring IT and Systems support
- Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
- Ensuring effective communication with all internal and external customers including making regional office and site visits where required
- Performing IT inductions for all new staff to the business
- Assisting with administration and support of the COINS system
- Complying with all relevant Group IT Policies and processes
- Full training on our in-house ERP system, COINS will be provided

In return for your hard work as our Group IT Technician, you will be offered a salary of £18,000 - £19,500 per annum along with a company performance related bonus and additional benefits.

The ideal Group IT Technician

The successful candidate will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business.

In order to be considered you will also have the following skills:

- Good working knowledge of desktop operating systems, primarily Windows 10.
- Excellent organisational skills.
- A flexible and adaptable approach to changing requirements.
- Dealing efficiently with end users at all levels of a business.
- Experience of Microsoft Office 2016/365.
- The ability to work under your own initiative and manage time effectively.
- Excellent verbal and written communication.
- Experience in House building is desired but not essential

Our Business

Avant Homes is the fastest growing housebuilder in the UK. Operating in Scotland, the north east of England, Yorkshire, Central Derbyshire and the Midlands, we have five regional offices and employ over 750 people.

Our vision is to transform the UK housebuilding sector through the constant advancement and innovation of our brand and product, to provide buyers with increasingly better lifestyles, homes and places to live.

Apply today for the role of Group IT Technician and be part of something extraordinary!

Avant Homes - Good.Better.Different

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

1st line IT Service Desk Analyst /Customer Help Desk 

Our client is looking for support in this busy time on their Customers on a busy 1st line IT Help Desk-providing 1st line support for I.T. system users within UK retail business in Huddersfield

The role will require you to handle: -

• 1st line Service Desk application issues,
• Communication, hardware calls and queries from all levels of the business
• Primary interface between system users, IT staff and external service providers
• Support all 1st line IT queries for employees on Service Now
• Answer calls and logging calls in a professional service led manner
• Wherever possible, resolve and close calls at the point of first contact
• Manage the IT Infrastructure Library issue lifecycle e.g. raising, escalating, incident management etc
• Managing customer expectations

Skills & Experience Required

• Excellent communication and people handling skills.
• Experience of customer support
• Experience or demonstrable interest within working in the IT industry
• A strong analytical & troubleshooting ability.
• A willingness to be flexible, especially with regard to shift working.
• Ability to handle pressure
• A willingness to be flexible, especially with regard to shift working

Typical working hours: 38.5 hours per week Mon to Fri: between 07:00 hrs – 18:00 hrs

Shift based work but won’t start earlier than 7.00 hrs or finish later than 18.00 hrs

Sat: 07:00 – 13:00 (typically one in 4) Shift based work – 4-hour shift. time in lieu or paid hours.

1st line IT Service Desk Analyst /Customer Help Desk 

Our client is looking for support in this busy time on their Customers on a busy 1st line IT Help Desk-providing 1st line support for I.T. system users within UK retail business in Huddersfield

The role will require you to handle: -

• 1st line Service Desk application issues,
• Communication, hardware calls and queries from all levels of the business
• Primary interface between system users, IT staff and external service providers
• Support all 1st line IT queries for employees on Service Now
• Answer calls and logging calls in a professional service led manner
• Wherever possible, resolve and close calls at the point of first contact
• Manage the IT Infrastructure Library issue lifecycle e.g. raising, escalating, incident management etc
• Managing customer expectations

Skills & Experience Required

• Excellent communication and people handling skills.
• Experience of customer support
• Experience or demonstrable interest within working in the IT industry
• A strong analytical & troubleshooting ability.
• A willingness to be flexible, especially with regard to shift working.
• Ability to handle pressure
• A willingness to be flexible, especially with regard to shift working

Typical working hours: 38.5 hours per week Mon to Fri: between 07:00 hrs – 18:00 hrs

Shift based work but won’t start earlier than 7.00 hrs or finish later than 18.00 hrs

Sat: 07:00 – 13:00 (typically one in 4) Shift based work – 4-hour shift. time in lieu or paid hours.

Morson are proud to be supporting this global employer with their search for a SharePoint Administrator or Support Analyst. Working within the specialist application team you will provide general application support to circa 500 users. This role would suit either an experienced Support Analyst with strong SharePoint 2013 or 2016 or a Junior SharePoint Analyst who is looking for a role that will offer continued development and training either way you will receive excellent ongoing training and support to develop your SharePoint knowledge eventually becoming a SharePoint Developer.

Please note this role will require SC Clearance or you must be willing to be vetted to UK SC Clearance level

Duties

• SharePoint administration and support
• User support for the SharePoint development team, including project sites, workflows, lists, libraries and templates
• Assist in the Development of new SharePoint sites where applicable and support the SharePoint development team
• Deploying updates as required
• Develop and update technical support documentation

Desirable

• Significant SharePoint Support or Administration skills
• Web Services and IIS
• HTML highly beneficial
• SharePoint farms and site collections
• SharePoint workflows
• Knowledge of Nintex forms and workflows
• Migration tools such as Sharegate

This role comes with an outstanding benefits package, flexible working, on site café, Gym, the ability to salary sacrifice new car purchases and more.

Apply immediately

Morson are proud to be supporting this global employer with their search for a SharePoint Administrator or Support Analyst. Working within the specialist application team you will provide general application support to circa 500 users. This role would suit either an experienced Support Analyst with strong SharePoint 2013 or 2016 or a Junior SharePoint Analyst who is looking for a role that will offer continued development and training either way you will receive excellent ongoing training and support to develop your SharePoint knowledge eventually becoming a SharePoint Developer.

Please note this role will require SC Clearance or you must be willing to be vetted to UK SC Clearance level

Duties

• SharePoint administration and support
• User support for the SharePoint development team, including project sites, workflows, lists, libraries and templates
• Assist in the Development of new SharePoint sites where applicable and support the SharePoint development team
• Deploying updates as required
• Develop and update technical support documentation

Desirable

• Significant SharePoint Support or Administration skills
• Web Services and IIS
• HTML highly beneficial
• SharePoint farms and site collections
• SharePoint workflows
• Knowledge of Nintex forms and workflows
• Migration tools such as Sharegate

This role comes with an outstanding benefits package, flexible working, on site café, Gym, the ability to salary sacrifice new car purchases and more.

Apply immediately