T Support Analyst

10 Week Contract (Possible extension)

Immediate Start

Taunton/Bridgewater

£100-£120pd

Inside IR35

Capita IT Resourcing are currently looking for multiple contract support technicians to support us during a large-scale migration and transformation.

The successful candidate will have experience working on a busy support desk and have fantastic customer service qualities. This role will require you to be on site in either Bridgewater or Taunton.

Required Knowledge:

• MS Office
• Outlook
• Active Directory
• Service desk systems
• Fantastic Customer service silks (phone, email, face to face)

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

T Support Analyst

10 Week Contract (Possible extension)

Immediate Start

Taunton/Bridgewater

£100-£120pd

Inside IR35

Capita IT Resourcing are currently looking for multiple contract support technicians to support us during a large-scale migration and transformation.

The successful candidate will have experience working on a busy support desk and have fantastic customer service qualities. This role will require you to be on site in either Bridgewater or Taunton.

Required Knowledge:

• MS Office
• Outlook
• Active Directory
• Service desk systems
• Fantastic Customer service silks (phone, email, face to face)

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

Systems Analyst - Banking Applications
West Malling

We are currently recruiting for a Systems Analyst to join our fantastic client based in West Malling. The Systems Analyst is responsible for taking the lead at a technical level in overseeing Banking Applications, providing consultancy level input into the design of solutions to meet growing customer and regulatory demand. The responsibilities of the successful Systems Analyst will include development of existing platforms as well as playing a central role in the migration to new technologies as a part of larger upgrade projects.

Some of the main duties of the Systems Analyst will include:

• Take ownership of banking platforms through understanding of Regulatory Change, Business Processes, Transactions.
• Keeping up to date with Banking developments of competitors.
• Collecting business requirements of system and translating into technical context.
• Go to suppliers for new platforms to tender / vendor selection.
• Work with technical architect on roadmap for platform as the SME of banking applications.

In order to be the successful Systems Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

• Extensive experience in financial services is essential.
• Experience of System Ownership and Administration is essential.
• Experience of tender / vendor selection essential.
• At least theoretical understanding of IT and central systems essential.

This really is a fantastic opportunity for a Systems Analyst. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Systems Analyst - Banking Applications
West Malling

We are currently recruiting for a Systems Analyst to join our fantastic client based in West Malling. The Systems Analyst is responsible for taking the lead at a technical level in overseeing Banking Applications, providing consultancy level input into the design of solutions to meet growing customer and regulatory demand. The responsibilities of the successful Systems Analyst will include development of existing platforms as well as playing a central role in the migration to new technologies as a part of larger upgrade projects.

Some of the main duties of the Systems Analyst will include:

• Take ownership of banking platforms through understanding of Regulatory Change, Business Processes, Transactions.
• Keeping up to date with Banking developments of competitors.
• Collecting business requirements of system and translating into technical context.
• Go to suppliers for new platforms to tender / vendor selection.
• Work with technical architect on roadmap for platform as the SME of banking applications.

In order to be the successful Systems Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

• Extensive experience in financial services is essential.
• Experience of System Ownership and Administration is essential.
• Experience of tender / vendor selection essential.
• At least theoretical understanding of IT and central systems essential.

This really is a fantastic opportunity for a Systems Analyst. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Service Desk Manager

Cardiff

Salary circa £35,000

Full-time (37.5 hrs per week (shift-rota basis)

Permanent

ST6955

Our client is a UK top-100 commercial law firm and is recognised by clients and industries alike as being distinct: for its deep understanding, insight and advice to creative, innovative and brand-focused businesses; for its market-leading international practice in employment, immigration and reward; and for delivering pragmatic, commercial advice in a refreshingly human way.

The department

The IT Department has a relaxed, sociable, working atmosphere whilst providing a high level of support to its users, there are currently 12 staff in IT split between helpdesk, networks, training, development and management and across 2 sites, Cardiff and London.

The role

To manage the performance of the IT Service Desk in supporting clients and to have responsibility for managing the IT Service Desk team who are based in our Cardiff and London Office. The post holder (based in Cardiff) will also be responsible for overseeing that service levels are achieved and customer expectations are met or exceeded with regards to the day to day operation of the IT Service Desk. Candidates require a broad in-depth knowledge of the workings of the Service Desk, the IT team and the business as a whole to enable them to make appropriate decisions, instructions, advice and support to the team.

The successful candidate will have proven experience of managing the Service Desk and delivering strong service delivery.

Some travel to the London office may be required.

Key duties and responsibilities

• Responsible for making decisions for the IT Service Desk team where required to ensure full service delivery.
• Responsible for overseeing the operational and quality outputs of the IT Service Desk teams, including producing reports and analysis where improvements can be made.
• Effectively dealing with IT Service Desk calls from clients in a timely manner, including diagnosis of customer issues, correct logging and allocation of customer incidents and closure of jobs.
• Manage the process of resolution and escalations of all customer complaints and feedback with regards to the IT Service Desk (in conjunction with either the head of IT or IT Manager – whichever is appropriate).
• Monitor Helpdesk activity levels and provide data on trends, reporting statistics (re: calls logged/matters outstanding) and any other management information required, as and when needed.
• Managing staffing levels in the IT Service Desk team including absence approval and scheduling the rota to ensure full Service Desk cover during the required business hours.
• Analyse the firms’ business needs and work with colleagues to achieve/overcome their technological goals/challenges.
• Assisting the IT Manager and Head of IT where required (e.g. ad hoc projects, helping where there is capacity issues etc).

Desirable experience

• Managing a team across 2 sites
• Experience in a professional services environment

Additional information

Impact and Influence:

Gains respect from others; able to demonstrate knowledge and experience

Understands the audience

Active listening

Interpersonal Understanding:

Respects others views and perspectives

Recognises individual’s strengths and weaknesses

Understands others’ behaviour even when this is not overtly expressed.

Ask questions to find out wants/needs of others; knows what to ask and how to ask it

Relationship Building:

Demonstrates respect for others consistently

Presents self and the organisation professionally (with integrity and honesty)

Displays and promotes confidence

Has a sense of humour in adversity or challenging situations

Acts to build trust and commitment

Teamwork:

Demonstrates enthusiasm

Communicates effectively – upwards/sideways/downwards

Gains respect of clients and work colleagues

Is approachable

Supportive to both staff and external people

Maintains professional standards

Confidentiality is expected at all times

Achievement Drive

Works for continuous improvement

Makes measurable improvements in service delivery

Is pro-active and has perseverance

Demonstrates pride in team / own achievements

Flexibility

Adapts easily to different situations/changing priorities

Prepare to work out of job role expectations

Able to work under pressure

Versatility

Initiative

Deals with problems as they arise and consults as appropriate

Liaises with other staff and shares ideas and information

Service Desk Manager

Cardiff

Salary circa £35,000

Full-time (37.5 hrs per week (shift-rota basis)

Permanent

ST6955

Our client is a UK top-100 commercial law firm and is recognised by clients and industries alike as being distinct: for its deep understanding, insight and advice to creative, innovative and brand-focused businesses; for its market-leading international practice in employment, immigration and reward; and for delivering pragmatic, commercial advice in a refreshingly human way.

The department

The IT Department has a relaxed, sociable, working atmosphere whilst providing a high level of support to its users, there are currently 12 staff in IT split between helpdesk, networks, training, development and management and across 2 sites, Cardiff and London.

The role

To manage the performance of the IT Service Desk in supporting clients and to have responsibility for managing the IT Service Desk team who are based in our Cardiff and London Office. The post holder (based in Cardiff) will also be responsible for overseeing that service levels are achieved and customer expectations are met or exceeded with regards to the day to day operation of the IT Service Desk. Candidates require a broad in-depth knowledge of the workings of the Service Desk, the IT team and the business as a whole to enable them to make appropriate decisions, instructions, advice and support to the team.

The successful candidate will have proven experience of managing the Service Desk and delivering strong service delivery.

Some travel to the London office may be required.

Key duties and responsibilities

• Responsible for making decisions for the IT Service Desk team where required to ensure full service delivery.
• Responsible for overseeing the operational and quality outputs of the IT Service Desk teams, including producing reports and analysis where improvements can be made.
• Effectively dealing with IT Service Desk calls from clients in a timely manner, including diagnosis of customer issues, correct logging and allocation of customer incidents and closure of jobs.
• Manage the process of resolution and escalations of all customer complaints and feedback with regards to the IT Service Desk (in conjunction with either the head of IT or IT Manager – whichever is appropriate).
• Monitor Helpdesk activity levels and provide data on trends, reporting statistics (re: calls logged/matters outstanding) and any other management information required, as and when needed.
• Managing staffing levels in the IT Service Desk team including absence approval and scheduling the rota to ensure full Service Desk cover during the required business hours.
• Analyse the firms’ business needs and work with colleagues to achieve/overcome their technological goals/challenges.
• Assisting the IT Manager and Head of IT where required (e.g. ad hoc projects, helping where there is capacity issues etc).

Desirable experience

• Managing a team across 2 sites
• Experience in a professional services environment

Additional information

Impact and Influence:

Gains respect from others; able to demonstrate knowledge and experience

Understands the audience

Active listening

Interpersonal Understanding:

Respects others views and perspectives

Recognises individual’s strengths and weaknesses

Understands others’ behaviour even when this is not overtly expressed.

Ask questions to find out wants/needs of others; knows what to ask and how to ask it

Relationship Building:

Demonstrates respect for others consistently

Presents self and the organisation professionally (with integrity and honesty)

Displays and promotes confidence

Has a sense of humour in adversity or challenging situations

Acts to build trust and commitment

Teamwork:

Demonstrates enthusiasm

Communicates effectively – upwards/sideways/downwards

Gains respect of clients and work colleagues

Is approachable

Supportive to both staff and external people

Maintains professional standards

Confidentiality is expected at all times

Achievement Drive

Works for continuous improvement

Makes measurable improvements in service delivery

Is pro-active and has perseverance

Demonstrates pride in team / own achievements

Flexibility

Adapts easily to different situations/changing priorities

Prepare to work out of job role expectations

Able to work under pressure

Versatility

Initiative

Deals with problems as they arise and consults as appropriate

Liaises with other staff and shares ideas and information

Oracle PPM Consultant, Oracle Specialist, Oracle PPM, Project Portfolio Management, Oracle Consultant,

Oracle Project Portfolio Management (PPM) Consultant required for our client based in Glasgow, Scotland for an initial 12 month contract.

The role will require experience and capability in standard lifecycle activities - requirement mapping, gap analysis, conference room pilots, UAT and all the other disciplines required for implementation. Furthermore, the role will include all other aspects of functional consulting, i.e. bespoke projects, customisations, upgrades, system and business process advice and guidance.

Skills/ Experience include:

• Experienced Oracle implementation consultant who have experience upgrading EBS R12.1 to R12.2.7
• Experience in all Functional aspects of PPM
• Experienced Oracle implementation consultant who has experience of EBS R12.2.x.
• Skills- Projects: i.e. Contracts (OKE), Billing (PJB), Costing (PJC)
• Broad IT Knowledge - specifically on large ERP type systems (SAP/IBS/CODA) - (applications, presentation services, storage, networks, IT infrastructure, service level agreements, Asset management, DBA, system integration, etc.)
• Knowledge/experience of design to implementation methodologies - with experience gained on ERP implementation projects
• Technical IT (security, transaction processing, user interface, data management, Operating Systems Services) of delivery/support teams

To find out more information, please apply to the position with an updated version of your CV.

Oracle PPM Consultant, Oracle Specialist, Oracle PPM, Project Portfolio Management, Oracle Consultant,

Oracle Project Portfolio Management (PPM) Consultant required for our client based in Glasgow, Scotland for an initial 12 month contract.

The role will require experience and capability in standard lifecycle activities - requirement mapping, gap analysis, conference room pilots, UAT and all the other disciplines required for implementation. Furthermore, the role will include all other aspects of functional consulting, i.e. bespoke projects, customisations, upgrades, system and business process advice and guidance.

Skills/ Experience include:

• Experienced Oracle implementation consultant who have experience upgrading EBS R12.1 to R12.2.7
• Experience in all Functional aspects of PPM
• Experienced Oracle implementation consultant who has experience of EBS R12.2.x.
• Skills- Projects: i.e. Contracts (OKE), Billing (PJB), Costing (PJC)
• Broad IT Knowledge - specifically on large ERP type systems (SAP/IBS/CODA) - (applications, presentation services, storage, networks, IT infrastructure, service level agreements, Asset management, DBA, system integration, etc.)
• Knowledge/experience of design to implementation methodologies - with experience gained on ERP implementation projects
• Technical IT (security, transaction processing, user interface, data management, Operating Systems Services) of delivery/support teams

To find out more information, please apply to the position with an updated version of your CV.

If you want to work for a fast growing company based in the South Coast, then this is the opportunity for you.

My client have doubled the headcount within the engineering team over the last 12 months, and are looking at doing the same over the coming 12 months. They are working with cutting edge technology and are leading the way within a niche, but growing market.

Benefits:

• Flexible working hours
• Bonus scheme
• Relocation allowance
• Share options available
• Matched pension up to 5%
• Death in service

Essential Skills:

• C / C++ / Assembler
• SIMD Intrinsic programming (Intel AVX-512 / ARM Neon)
• High performance computing
• Git

Applications have been high for this role so if you would like to be considered please send me your CV as soon as possible - (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

If you want to work for a fast growing company based in the South Coast, then this is the opportunity for you.

My client have doubled the headcount within the engineering team over the last 12 months, and are looking at doing the same over the coming 12 months. They are working with cutting edge technology and are leading the way within a niche, but growing market.

Benefits:

• Flexible working hours
• Bonus scheme
• Relocation allowance
• Share options available
• Matched pension up to 5%
• Death in service

Essential Skills:

• C / C++ / Assembler
• SIMD Intrinsic programming (Intel AVX-512 / ARM Neon)
• High performance computing
• Git

Applications have been high for this role so if you would like to be considered please send me your CV as soon as possible - (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.