ICT Infrastructure Analyst - Our Client
* Operates a global logistics services business
* Invested over £30 million in new equipment and systems
* Enviable reputation for safety, integrity and technical excellence
* List of blue-chip clients who entrust us with supporting their business
* A leading global provider of bulk liquid, powder and gas logistics solutions
* Priority and passion is to ensure that the business has the best people to take this business forward
* Have a global team, based in offices and operating centres in Europe, the Americas, the Middle East and Asia
ICT Infrastructure Analyst - The Candidate
Required:
* 5 years' experience in a similar role
* Able to work to deadlines involving frequently changing circumstances and conflicting priorities
* Extensive technical knowledge
* System monitoring, management, backup and recovery
* Microsoft client and server operating systems
* Microsoft application server technologies
* LAN and WAN network topologies
* Cisco network hardware
* VMware vSphere and Citrix XenServer
* Citrix Virtual Desktop Infrastructure
Desirable:
* A level or equivalent education
* Vendor accreditation
* ITIL qualification
* Experience working in a multi-national organisation
* Experience of a transport or logistics organisation
Behavioural Competencies:
* Highly motivated individual
* Excellent communication, documentation and report writing skills
* Team player
* Strong customer focus
ICT Infrastructure Analyst - The Role:
Job Purpose
You will ensure that the company's ICT infrastructure and associated systems run smoothly, perform within agreed targets, and provide a secure platform for the company's business operations.
Key Accountabilities
* Administer, monitor, and maintain the corporate ICT infrastructure including Active Directory, network, storage, firewalls, telephony, and messaging systems
* Administer and maintain backup and disaster recovery systems and processes
* Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
* Investigate complex service problems, recommend solutions and follow formal procedures to plan, test and implement proposed solutions
* Liaise with external support providers through to resolution
* Create and maintain operational documentation
* Mentor & provide support to junior team members
* Provide out of hours support on a rota basis