Service Desk Analyst - 2nd Line Support

IT Service Desk Analyst with 2nd Line experience required to join a large international retail and leisure business based in Manchester City Centre. As a key member of the Service Desk team, you will be responsible for the delivery of quality service and the maintenance of the core IT Services and Users.

Timekeeping is crucial to the role to ensure the issues are resolved or escalated to the appropriate function within the IT department.

Responsibilities:

*Provided 2nd level support of IT hardware, infrastructure, and applications including on call as required
*Provide a technical escalation point for 1st Line Analysts
*To utilise problem analysis techniques to diagnose and rectify technical problems and queries including and not limited to hardware and software including business applications
*To work within the Incident Management Process, Service Request, and Major Incident Process
*To escalate & triage any calls not achieving the SLA level or require additional support in order to resolve the issue
*To ensure calls are associated with the Problem Management process as required.
*Creation of knowledge-based documentation and training material
*To liaise closely with team members, passing calls through to keeping the customer updated
*Excellent record taking ensuring that all relevant details are recorded in tickets
*Data and record management, to maintain additions and deletions of users and user information.
What are we looking for?
*Technical background in management/maintenance of IT systems experience specifically in an Azure environment, LAN, CISCO based WAN, SQL, Cloud Computing and CISCO UCM and Unity Connection.
*Broad understanding of corporate applications including Office 365; Active Directory, Exchange, Group Policy etc.
*Working towards or gained ITIL foundation as a minimum
*Ability to manage, prioritise, coordinate calls effectively
*Effective in identifying and resolving issues by seeking relevant data and diagnosis of possible causes

What's on offer?

*A competitive Salary & Commission structure
*Discount on retail and leisure activities
*33 Days Holiday (Inclusive of 8 Days bank Holiday)
*Bupa Cover
*Pension
*And much more!

Salary:

Up to £28,500 per annum + benefits (listed above)


Key Words; 2nd Line, Second Line, IT Helpdesk, Service Desk, Support Desk, Azure, Cloud, O365, Office 365, Cisco, Cloud, WAN, LAN, Active Directory

Service Desk Analyst - 2nd Line Support

IT Service Desk Analyst with 2nd Line experience required to join a large international retail and leisure business based in Manchester City Centre. As a key member of the Service Desk team, you will be responsible for the delivery of quality service and the maintenance of the core IT Services and Users.

Timekeeping is crucial to the role to ensure the issues are resolved or escalated to the appropriate function within the IT department.

Responsibilities:

*Provided 2nd level support of IT hardware, infrastructure, and applications including on call as required
*Provide a technical escalation point for 1st Line Analysts
*To utilise problem analysis techniques to diagnose and rectify technical problems and queries including and not limited to hardware and software including business applications
*To work within the Incident Management Process, Service Request, and Major Incident Process
*To escalate & triage any calls not achieving the SLA level or require additional support in order to resolve the issue
*To ensure calls are associated with the Problem Management process as required.
*Creation of knowledge-based documentation and training material
*To liaise closely with team members, passing calls through to keeping the customer updated
*Excellent record taking ensuring that all relevant details are recorded in tickets
*Data and record management, to maintain additions and deletions of users and user information.
What are we looking for?
*Technical background in management/maintenance of IT systems experience specifically in an Azure environment, LAN, CISCO based WAN, SQL, Cloud Computing and CISCO UCM and Unity Connection.
*Broad understanding of corporate applications including Office 365; Active Directory, Exchange, Group Policy etc.
*Working towards or gained ITIL foundation as a minimum
*Ability to manage, prioritise, coordinate calls effectively
*Effective in identifying and resolving issues by seeking relevant data and diagnosis of possible causes

What's on offer?

*A competitive Salary & Commission structure
*Discount on retail and leisure activities
*33 Days Holiday (Inclusive of 8 Days bank Holiday)
*Bupa Cover
*Pension
*And much more!

Salary:

Up to £28,500 per annum + benefits (listed above)


Key Words; 2nd Line, Second Line, IT Helpdesk, Service Desk, Support Desk, Azure, Cloud, O365, Office 365, Cisco, Cloud, WAN, LAN, Active Directory

We are looking for a Junior Net Web Developer to join an expanding team in Kettering.

This company are proud to have a low turnover of staff, so is an excellent place to work. You will report directly into the Head of Web Development and the MD in a team of 12 other web developers.

Roles and responsibilities:
• Build database driven websites and web applications
• Develop websites that match designs created in Adobe illustrator format
• Use a bespoke system to build a Content Management System for each website built
• Liaise directly with clients when taking on new projects ensuring that their needs are accurately captured

Required skill set:
• Excellent HTML and CSS skills
• Experience of .NET using C# and Web Forms
• Knowledge of MS SQL Server and Classic ASP
• Experience with JavaScript
• Excellent organisational skills and communicator
• Demonstrate the ability to work on more than one project at any given time
• Be efficient, organised and able to work accurately to tight deadlines
• WordPress
• IIS Management knowledge
• SagePay integration knowledge

There will be a test to undertake for those candidates shortlisted for interview.

Salary of up to £20,000 dependant on experience.

The hours of work will be Monday – Friday between the hours of 08:30am and 18:00pm.

If you have the relevant skills and experience, please send your CV by clicking 'APPLY' or calling Holly on (phone number removed).

We are looking for a Junior Net Web Developer to join an expanding team in Kettering.

This company are proud to have a low turnover of staff, so is an excellent place to work. You will report directly into the Head of Web Development and the MD in a team of 12 other web developers.

Roles and responsibilities:
• Build database driven websites and web applications
• Develop websites that match designs created in Adobe illustrator format
• Use a bespoke system to build a Content Management System for each website built
• Liaise directly with clients when taking on new projects ensuring that their needs are accurately captured

Required skill set:
• Excellent HTML and CSS skills
• Experience of .NET using C# and Web Forms
• Knowledge of MS SQL Server and Classic ASP
• Experience with JavaScript
• Excellent organisational skills and communicator
• Demonstrate the ability to work on more than one project at any given time
• Be efficient, organised and able to work accurately to tight deadlines
• WordPress
• IIS Management knowledge
• SagePay integration knowledge

There will be a test to undertake for those candidates shortlisted for interview.

Salary of up to £20,000 dependant on experience.

The hours of work will be Monday – Friday between the hours of 08:30am and 18:00pm.

If you have the relevant skills and experience, please send your CV by clicking 'APPLY' or calling Holly on (phone number removed).

CONTRACT PHP LARAVEL DEVELOPER

NEW OUTSIDE IR35 CONTRACT OPPORTUNITY FOR A CONTRACT LARAVEL PHP DEVELOPER AVAILABLE IN GLOUCESTERSHIRE WITH REMOTE WORKING

• Contract position available for a Laravel PHP developer
• £375-£425 per day
• Outside IR35
• Option to work 4 days remote
• To apply please call (phone number removed) for a chat about this role or email a CV to (url removed)

WHO WE ARE?

We are an exciting and rapidly growing company who is taking our market by storm. Our tech team has more than doubled in size in the last 12 months and we are continuing to expand at an incredible pace.

WHAT WILL YOU, THE CONTRACT PHP LARAVEL DEVELOPER, BE DOING?

You will be working in an agile team on back end build solutions, utilising your full PHP / Laravel abilities. You will be working on a digital transformation project which is likely to go beyond the initial 3 months.

WE NEED YOU, THE CONTRACT LARAVEL PHP DEVELOPER TO HAVE….

• Laravel
• PHP 7
• Agile methodologies
• Experience with Microservices or complex APIs
• Experience with MySQL

IT WOULD BE NICE TO HAVE:

• Experience with Node
• Experience building enterprise grade software solutions
• Experience in a CI / CD DevOps environment
• Experience in a Docker / Kubernetes environment

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to (url removed) For further information please call me on (phone number removed) or (phone number removed). I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Searchablelee or connect with me on LinkedIn, just search Lee Derbyshire. I look forward to hearing from you.

CONTRACT LARAVEL DEVELOPER / LARAVEL ENGINEER / BACKEND DEVELOPER / BACK END DEVELOPER / BACKEND ENGINEER / BACK END ENIGNEER / BACK-END DEVELOPER / BACK-END ENGINEER / PHP DEVELOPER / PHP ENGINEER / LUMEN / API / APIS / MICROSERVICES

CONTRACT PHP LARAVEL DEVELOPER

NEW OUTSIDE IR35 CONTRACT OPPORTUNITY FOR A CONTRACT LARAVEL PHP DEVELOPER AVAILABLE IN GLOUCESTERSHIRE WITH REMOTE WORKING

• Contract position available for a Laravel PHP developer
• £375-£425 per day
• Outside IR35
• Option to work 4 days remote
• To apply please call (phone number removed) for a chat about this role or email a CV to (url removed)

WHO WE ARE?

We are an exciting and rapidly growing company who is taking our market by storm. Our tech team has more than doubled in size in the last 12 months and we are continuing to expand at an incredible pace.

WHAT WILL YOU, THE CONTRACT PHP LARAVEL DEVELOPER, BE DOING?

You will be working in an agile team on back end build solutions, utilising your full PHP / Laravel abilities. You will be working on a digital transformation project which is likely to go beyond the initial 3 months.

WE NEED YOU, THE CONTRACT LARAVEL PHP DEVELOPER TO HAVE….

• Laravel
• PHP 7
• Agile methodologies
• Experience with Microservices or complex APIs
• Experience with MySQL

IT WOULD BE NICE TO HAVE:

• Experience with Node
• Experience building enterprise grade software solutions
• Experience in a CI / CD DevOps environment
• Experience in a Docker / Kubernetes environment

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to (url removed) For further information please call me on (phone number removed) or (phone number removed). I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Searchablelee or connect with me on LinkedIn, just search Lee Derbyshire. I look forward to hearing from you.

CONTRACT LARAVEL DEVELOPER / LARAVEL ENGINEER / BACKEND DEVELOPER / BACK END DEVELOPER / BACKEND ENGINEER / BACK END ENIGNEER / BACK-END DEVELOPER / BACK-END ENGINEER / PHP DEVELOPER / PHP ENGINEER / LUMEN / API / APIS / MICROSERVICES

Founded in 2014, this education provider was set up by some of the world's leading tech & investment companies to help get more young people, more women and more learners from disadvantaged & ethnic minority backgrounds get into high performing tech roles.

They boast one of the most diverse cohorts of learners in the country, and specialise in delivering Levels 5 & 6 Software Development apprenticeships to these learners, before placing them into full time tech employment at the end of the course.

They're looking for a Software Development Lecturer, who will be responsible for the teaching & development of these courses from their site in London (no other travel included).

All teaching is face to face & will include a mix of lectures, workshops and group projects.

The idea is to make the teaching as practical & fun as possible!

Salary for the position is £55,000 + a range of other benefits.

What you'll need to apply

• Teaching experience (Trainer, Teacher, Lecturer or Instructor)
• Experience as a Software Developer / Engineer
• JavaScript experience
• C++ , Python experience (desirable, not essential)

If you want to help change & shape lives by helping young, BAME or disadvantaged people kick start a successful career within the tech industry - please get in touch:

(url removed)

(phone number removed)

https://(url removed)/in/ryan-hammond-it-training/

Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Alderwood and may assist with processing your application.

Founded in 2014, this education provider was set up by some of the world's leading tech & investment companies to help get more young people, more women and more learners from disadvantaged & ethnic minority backgrounds get into high performing tech roles.

They boast one of the most diverse cohorts of learners in the country, and specialise in delivering Levels 5 & 6 Software Development apprenticeships to these learners, before placing them into full time tech employment at the end of the course.

They're looking for a Software Development Lecturer, who will be responsible for the teaching & development of these courses from their site in London (no other travel included).

All teaching is face to face & will include a mix of lectures, workshops and group projects.

The idea is to make the teaching as practical & fun as possible!

Salary for the position is £55,000 + a range of other benefits.

What you'll need to apply

• Teaching experience (Trainer, Teacher, Lecturer or Instructor)
• Experience as a Software Developer / Engineer
• JavaScript experience
• C++ , Python experience (desirable, not essential)

If you want to help change & shape lives by helping young, BAME or disadvantaged people kick start a successful career within the tech industry - please get in touch:

(url removed)

(phone number removed)

https://(url removed)/in/ryan-hammond-it-training/

Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Alderwood and may assist with processing your application.

OpenStack DevOps Consultant - OpenStack, DevOps, Ansible, Virtualisation

6 months initial contract

Reading

£400-450pd

My client is looking to on board an OpenStack DevOps Consultant ASAP! The client is looking to bring on a proven DevOps Engineer with experience across OpenStack, DevOps, Ansible and Virtualisation.

Roles & Responsibilities

• OpenStack
• DevOps
• Virtualisation experience
• Ansible
• Network experience
• Infrastructure experience

If this could be of interest then please call me on (phone number removed), email me on (url removed) and apply!

OpenStack DevOps Consultant - OpenStack, DevOps, Ansible, Virtualisation

6 months initial contract

Reading

£400-450pd

My client is looking to on board an OpenStack DevOps Consultant ASAP! The client is looking to bring on a proven DevOps Engineer with experience across OpenStack, DevOps, Ansible and Virtualisation.

Roles & Responsibilities

• OpenStack
• DevOps
• Virtualisation experience
• Ansible
• Network experience
• Infrastructure experience

If this could be of interest then please call me on (phone number removed), email me on (url removed) and apply!